Remote Printer Support Technician – U.S. Process (Night Shift)
We are seeking a skilled and proactive Remote Printer Support Technician to join our U.S. support operations. You will assist our customers across the United States by diagnosing and resolving printer-related issues (HP, Canon, Epson, etc.) via remote tools and coordinating field service as needed.
This is a full-time position based in India, and you'll be working during U.S. time zones (EST/PST shifts). Ideal for someone with previous BPO, helpdesk, or remote support experience.
Key Responsibilities:
- Handle incoming support tickets and resolve issues with HP, Canon, Epson printers.
- Troubleshoot common printer issues such as connectivity problems, print quality, firmware errors, and hardware alerts.
- Use remote desktop tools to assist customers.
- Guide clients through setup, driver installation, and network printing configuration.
- Document issue resolution steps in helpdesk systems (Zoho Desk/Freshdesk).
- Escalate hardware failures to our on-site U.S. field technician partners.
- Maintain high first-time resolution and customer satisfaction scores.
- Stay up to date with printer firmware, driver updates, and error codes.
Strong knowledge of HP, Canon, Epson printers (LaserJet, Inkjet).
Experience in remote tech support/helpdesk (1–3 years preferred).
Comfortable working during U.S. night shifts.
Strong verbal and written English communication skills.
Familiarity with ticketing tools (Zoho, Zendesk, Freshdesk).
Experience with remote troubleshooting tools
Basic knowledge of Windows OS & iOS, drivers, printer configuration.
Self-motivated, proactive, and reliable in meeting SLAs.
A+ or N+ certification or similar IT support credentials.
Previous experience in international (U.S.) support processes.
Familiarity with networking (IP printing, router setups).
Work directly with a U.S.-based team
Be part of a growing tech services company with global clients
Opportunities to grow into IT support, team lead, or product operations roles
Shubham Vishwakarma
Full Stack Developer - Averlon
About Lynx Technologies LLC
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What You’ll Do:
Implement off-page SEO strategies to improve website rankings.
Build and manage high-quality backlinks through outreach and link-building techniques.
Research and analyze competitor backlink profiles.
Conduct keyword research to optimize link-building efforts.
Utilize tools like Ahrefs, SEMrush, and Google Search Console for performance tracking.
Collaborate with content teams for guest posting and link acquisition.
Engage in forum discussions, social bookmarking, and other off-page activities.
What We’re Looking For:
6 months to 1 year of experience in Off-Page SEO.
Familiarity with link-building tools and strategies.
Basic knowledge of Google Analytics and Search Console.
Experience with Canva for creating simple infographics and PPTs.
Passion for digital marketing and eagerness to learn.
Why Join Us?
Work on exciting projects that enhance your SEO expertise.
Gain hands-on experience with industry-leading SEO tools.
Be part of a supportive and growth-oriented team.
We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
About the Company
iTech India is a premier digital transformation services organization established in 2003. With over 21 years of operations, we have achieved significant milestones by serving a diverse range of domestic and international clients. Our team of over 400 employees operates from multiple locations. Our mission is to drive the success of our clients by delivering innovative solutions and exceptional service. We specialize in providing end-to-end digital transformation services that enable businesses to leverage cutting-edge technologies and optimize their operations. Our expertise spans across various domains, including software development, IT consulting, data analytics, and more. Join us at iTech India, where we are committed to making a difference through technology and innovation.
About the Role:
We are looking for ambitious sales professionals to join our team. The Inside sales executive is responsible for bringing clients onboard in the US Market. They will be creating visibility through high volume of Lead Generation, cold calling, targeted email campaigns and networking.
Key Responsibilities:
- Understand offerings clearly to effectively communicate with prospects and result oriented and aggressive.
- Know and understand the assigned territory.
- Validate and Manage assigned Target Accounts on CRM.
- Effective Prospecting (via cold calling, inbound calls, emailing, and networking).
- Tailor pitch according to account/contact profile and effectively engage a prospect (at various stages of sales cycle cold call/follow-up).
- Good Knowledge of tools like LinkedIn Sales Navigator, ZoomInfo & other tools.
- Qualify by BANT (Budget Authority Need & Time).
- Present value prop over telecon and web sessions to Leaders as per the account profiling.
- Engage the Sales team / Support Team as and when needed.
- Working with internal teams to get SOW/Proposals in line with client discussions Negotiation/Closure.
- Work closely with Sales Manager and support in engaging with Key Accounts by qualifying prospects and drive new opportunities.
- Strives to meet or exceed Lead targets on a daily, weekly, monthly, and quarterly basis.
Key Requirements and Skills
- A bachelor’s degree in Sales and Marketing or an MBA with Sales and Marketing Specialization.
- 2 - 5 years’ experience in IT Services Sales for International markets.
- Excellent communication skills (especially engaging customers over the phone and email).
- Organized, disciplined, and a Hunter by choice.
- Key Skills: Business Development, Inside Sales, International Sales, and Sales
HTML/CSSPosition Overview
Oracle Apex Engineer with good experience building reports using the latest versions of Oracle Apex
and experience in Apex Upgrade. Should have a good working knowledge of Oracle
Applications(R12).
Skills
1-2 end to end implementation/development project
Strong detail, quality, and solution orientation
5+ years of experience designing and implementing technical solutions that are aligned with
business strategy
5 years of applications development experience with Oracle APEX, Oracle SQL, PL/SQL
5+ years of Oracle APEX experience
5+ years experience in Oracle Databases
5+ years experience using PL/SQL
5+ years of JavaScript, HTML, CSS, and REST services
Oracle APEX 4.2 experience is a must and ability to Upgrade to higher versions
Ability to work on SQL performance issues
Ability to think critically and solve complex issues
Ability to work independently, while engaging the customer and providing information to the team
Strong ability to communicate both verbally and in writing with internal and external teams
Ability to prioritize across multiple projects and meet deadlines
Experience adapting in a dynamic work environment
Experience working in a customer-focused environment
Ability to troubleshooting issue
Proficiency in analysis, design, development, testing, implementation, and maintenance of
applications in Oracle Application Express (APEX).
Excellent conceptual knowledge of Oracle 11g.
Rich experience in writing SQL queries, Views, Materialized views, PL/SQL procedures, functions,
packages, triggers, cursors, collections, Ref cursor, cursor variables, System reference cursor,
Dynamic SQL.
Good knowledge of using PL/SQL Wrappers to protect the PL/SQL procedures and packages.
2-5 yrs of proven experience in ML, DL, and preferably NLP.
Preferred Educational Background - B.E/B.Tech, M.S./M.Tech, Ph.D.
𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐰𝐨𝐫𝐤 𝐨𝐧?
𝟏) Problem formulation and solution designing of ML/NLP applications across complex well-defined as well as open-ended healthcare problems.
2) Cutting-edge machine learning, data mining, and statistical techniques to analyse and utilise large-scale structured and unstructured clinical data.
3) End-to-end development of company proprietary AI engines - data collection, cleaning, data modelling, model training / testing, monitoring, and deployment.
4) Research and innovate novel ML algorithms and their applications suited to the problem at hand.
𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐰𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫?
𝟏) Deeper understanding of business objectives and ability to formulate the problem as a Data Science problem.
𝟐) Solid expertise in knowledge graphs, graph neural nets, clustering, classification.
𝟑) Strong understanding of data normalization techniques, SVM, Random forest, data visualization techniques.
𝟒) Expertise in RNN, LSTM, and other neural network architectures.
𝟓) DL frameworks: Tensorflow, Pytorch, Keras
𝟔) High proficiency with standard database skills (e.g., SQL, MongoDB, Graph DB), data preparation, cleaning, and wrangling/munging.
𝟕) Comfortable with web scraping, extracting, manipulating, and analyzing complex, high-volume, high-dimensionality data from varying sources.
𝟖) Experience with deploying ML models on cloud platforms like AWS or Azure.
9) Familiarity with version control with GIT, BitBucket, SVN, or similar.
𝐖𝐡𝐲 𝐜𝐡𝐨𝐨𝐬𝐞 𝐮𝐬?
𝟏) We offer Competitive remuneration.
𝟐) We give opportunities to work on exciting and cutting-edge machine learning problems so you contribute towards transforming the healthcare industry.
𝟑) We offer flexibility to choose your tools, methods, and ways to collaborate.
𝟒) We always value and believe in new ideas and encourage creative thinking.
𝟓) We offer open culture where you will work closely with the founding team and have the chance to influence the product design and execution.
𝟔) And, of course, the thrill of being part of an early-stage startup, launching a product, and seeing it in the hands of the users.
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
As a VP Finance, you will be responsible for preparing financial modeling, structures, financial information, information memorandum, etc as per the need of the management, investors, rating agency and bankers.
What you will do:
- Handling IR Desk
- Handling banking relationships across the consortium of bankers
- Handling relationship with Rating Agency
Desired Candidate Profile
What you need to have:- BCom, MBA or CA
- Min 5 to 7 years of relevant experience
- Hands on experience in Microsoft Excel, PowerPoint and Financial Analysis
- Excellent knowledge of law and finance
Do you want to work in a flexible fast-growing cyber security start up based out of Mumbai? Are you hungry for sales and want to join a vibrant and high-energy cyber security start up?
Assertion is a B2B cloud-based cyber security software company. We secure collaboration applications like Teams, Zoom, etc. – protecting customers from Data leaks, Breaches, Toll frauds and Security holes.
Roles and Responsibilities:
- You will be a subject matter expert on our products and be responsible in enabling our partner associates to deliver services built around our products.
- You will work closely with our R&D team and be a customer advocate by evaluating the product for market acceptance and providing your inputs.
- Your responsibilities will include demonstrating our products, training the partner associates on how to use our products and help them build a services practice.
- Organizing, Training, planning & delivering compelling proof of our Security Product demonstrations and its Remediation services to our partners in the US and UK markets.
- Assist the Sales team for meeting their targets by robust Training and hand holding them through the Channel.
- To be a customer advocate in ensuring that the Channel is equipped completely in meeting our Sales Targets.
Mandatory skills:
- Superb written and spoken English communication skills.
- You need to be a subject matter (domain) expert on Collaboration products like SBCs, Avaya, Cisco and Microsoft products.
- Prior experience as a pre-sales engineer with Avaya, Cisco, Audiocodes, Oracle (ACME), Ribbon or one of its partners.
- To ask the right questions, time bound and attention to detail.
- Skilled at Power point and other Training modules.
Good to have:
- Cyber security domain knowledge.
- Needs to be a keen listener and empathetic to the concerns of the Channel Team.
CodeIgniter
PHP
JavascriptHTML/CSS
Vue.js
AngularJS (1.x)
React.js
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Full Stack Developer - Averlon