Relationship Manager – SME Corporate Insurance broking (Sales)

Job Description

Managing a portfolio of SME clients, monitoring their insurance needs, and

proactively engaging with them to ensure client satisfaction and retention. 

Developing and maintaining strong relationships with SME clients, understanding

their business needs, and providing personalized service. 

Identifying and pursuing new business opportunities within the SME sector to grow

the insurance company's client base and revenue. 

Ensuring smooth and efficient service delivery to SME clients, addressing their

queries and concerns promptly.

Managing a portfolio of SME clients, monitoring their insurance needs, and

proactively engaging with them to ensure client satisfaction and retention.

Selling insurance products and services to SMEs, as well as cross-selling other

relevant financial products offered by the company 

Working with internal teams and customer service, to facilitate seamless service

delivery to SME clients. 

Skills and Qualifications:

 Excellent communication, interpersonal, and negotiation skills. 

 Proven track record of achieving sales targets and identifying new business

opportunities. 

 Understanding of various insurance products and policies relevant to SMEs. 

 Providing customer service and building long-term relationships. 

 Well Experienced & Familiarity with the unique needs and challenges of SME

businesses. 

 Bachelor’s Degree.

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Roles & Responsibilities :

- Apply User-Centric Design Principles : Create multimedia assets that are visually engaging, easy to navigate, and optimized for the learner's experience.

- Incorporate Web Content Accessibility Guidelines (WCAG) : Produce multimedia content with an awareness of WCAG and basic digital accessibility considerations.

- Contribute to Immersive Design & Gamification Augmented Reality (AR), Virtual Reality (VR) & Gamification : Design and create assets that can be utilized for interactive experiences, including those for AR and VR applications, and incorporate game mechanics and gamification elements as directed.

- Task Performance & Self-Management : Manage individual tasks and timelines effectively, monitor personal progress against design goals, and contribute to overall program/project performance.

- Design Execution for Learning : Create engaging multimedia assets (e.g., static graphics, simple animations, video edits, presentations, interactive elements) based on provided storyboards, content, and design specifications for learning artefacts.

- Application of Design Principles : Apply a solid understanding of design principles, visual communication, typography, color theory, imagery & iconography, and layout & composition to all design outputs within learning artefacts.

- Software Proficiency : Utilize industry-standard design software effectively to produce high-quality multimedia content for digital learning.

- Content Integration for Learning : Work with provided content to ensure visual assets are integrated seamlessly and effectively support learning objectives within learning artefacts.

- Team Collaboration : Collaborate effectively with Learning Architects, ISDs, SME, and other team members to understand program/project requirements and incorporate feedback.

- Communication : Clearly communicate design ideas and progress to team members. Actively listen and incorporate constructive feedback on learning artifacts.

- Quality Adherence : Ensure all design outputs for learning content adhere to established brand guidelines and project quality standards.

- Customer Service Orientation : Strive to understand the needs of internal "customers" (Learning Architects, ISDs, SMEs) and deliver design solutions for learning artifacts that exceed expectations.

- Self-Management : Manage individual tasks and timelines to contribute to program/project delivery and monitor personal progress against design goals.

Qualifications :

- Bachelor's degree in Graphic Design, Multimedia Design, Visual Arts, or a related field.

- 3 - 4 years of professional experience in multimedia design with a strong portfolio, preferably with some exposure to learning or educational content.

- Proficiency in key Adobe Creative Suite applications (e.g., Photoshop, Illustrator, After Effects, Premiere Pro) relevant to multimedia and learning production.

- Solid understanding of visual communication principles and best practices for digital learning.

- Ability to translate concepts into visually appealing and functional designs, particularly for learning artifacts.

- Good communication and interpersonal skills.

- Awareness of WCAG and basic digital accessibility considerations.

- Familiarity with creating assets for interactive experiences, including those for AR/VR applications, and an understanding of game mechanics and gamification elements.

- Ability to take constructive feedback and iterate on designs.

- Understanding of AGILE methodologies and experience working within a learning, educational technology, or complex content delivery environment.

Job Title: AI/ML Engineer

Expereince: 5+ Years

Location: Remote

Responsbilities

Algorithm Development:

• Design and develop cutting-edge algorithms for solving complex business problems.

• Collaborate with cross-functional teams to understand business requirements and translate them into effective AI/ML solutions.

Content Customization:

• Implement content customization strategies to enhance user experience and engagement.

• Work closely with stakeholders to tailor AI/ML models for specific business needs.

Data Collection and Preprocessing:

• Develop robust data collection strategies to ensure the availability of high-quality datasets.

• Implement preprocessing techniques to clean and prepare data for model training.

Model Training and Evaluation:

• Utilize machine learning frameworks such as TensorFlow, Pytorch, and Scikit Learn for model training.

• Conduct rigorous evaluation of models to ensure accuracy and reliability.

Monitoring and Optimization:

• Implement monitoring systems to track the performance of deployed models.

• Continuously optimize models for better efficiency and accuracy.

Data Analytics and Reporting:

• Leverage statistical modelling techniques to derive meaningful insights from data.

• Generate reports and dashboards to communicate findings to stakeholders.

Documentation:

• Create comprehensive documentation for algorithms, models, and implementation details.

• Provide documentation for training, deployment, and maintenance procedures.

Skills:

• 6+ years of experience in AI/ML engineering.
• Proficiency in Python and machine learning frameworks (TensorFlow, Pytorch, Scikit Learn).
• Experience in Natural Language Processing (NLP) and Computer Vision.
• Expertise in Generative AI techniques.
• Familiarity with cloud platforms such as Azure and AWS.
• Strong background in statistical modelling and content customization.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and collaboration skills

• Experience 4 to 10 years
• Location - Hyderabad (work from Office)
• NP- Immediate to 30 days
• Need experience in Swift / OOP's concept, API & SDKs, Mapkit, Firebase, and Payment Gateways.

Responsibilities: -

• Design and build applications for the iOS platform (Prefer Swift Language)
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality and organization.
• Should have basic knowledge of the application submission process

Skills

• Proficient with Swift, and Cocoa Touch
• Experience with iOS frameworks.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of UI/UX standards.
• Understanding of Apple’s design principles and interface guidelines
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Proficient understanding of code versioning tools such as Git

Why you should join us

- You will join the mission to create positive impact on millions of peoples lives

- You get to work on the latest technologies in a culture which encourages experimentation - You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)

- You get to work in an accelerated learning environment

What you will do

- You will provide deep technical expertise to your team in building future ready systems.

- You will help develop a robust roadmap for ensuring operational excellence

- You will setup infrastructure on AWS that will be represented as code

- You will work on several automation projects that provide great developer experience

- You will setup secure, fault tolerant, reliable and performant systems

- You will establish clean and optimised coding standards for your team that are well documented

- You will set up systems in a way that are easy to maintain and provide a great developer experience

- You will actively mentor and participate in knowledge sharing forums

- You will work in an exciting startup environment where you can be ambitious and try new things :)

You should apply if

- You have a strong foundation in Computer Science concepts and programming fundamentals

- You have been working on cloud infrastructure setup, especially on AWS since 8+ years

- You have set up and maintained reliable systems that operate at high scale

- You have experience in hardening and securing cloud infrastructures

- You have a solid understanding of computer networking, network security and CDNs

- Extensive experience in AWS, Kubernetes and optionally Terraform

- Experience in building automation tools for code build and deployment (preferably in JS)

- You understand the hustle of a startup and are good with handling ambiguity

- You are curious, a quick learner and someone who loves to experiment

- You insist on highest standards of quality, maintainability and performance

- You work well in a team to enhance your impact

• Having experience in Hospitality/Travel/Internet/Online/Start-up/IT/Logistic/Courier/Cargo/ Transportation would be preferable.