Regional Sales Executive

Job Title: PHP Developer

Company: Aertrip

Location: Ghitorni, Delhi

Experience: Minimum 3 Years

Employment Type: Full-time

About Aertrip:

Aertrip is a fast-growing travel technology company providing seamless flight, hotel, and holiday booking experiences. We focus on delivering innovative, scalable, and efficient digital travel solutions to enhance customer satisfaction and business growth.

About the Role:

We are seeking an experienced PHP Developer to join our dynamic technology team. The ideal candidate should have strong command over PHP and related frameworks (especially CodeIgniter/Laravel), a passion for clean coding, and experience in building and maintaining scalable web applications.

Key Responsibilities:

• Develop, test, and maintain dynamic web applications using PHP and frameworks (CodeIgniter/Laravel).
• Write clean, efficient, and well-documented code.
• Collaborate with front-end developers, designers, and product managers to deliver high-quality solutions.
• Build and maintain RESTful APIs and integrate third-party services.
• Optimize applications for performance, scalability, and security.
• Troubleshoot, debug, and resolve software issues promptly.
• Participate in code reviews and contribute to improving coding standards and best practices.

Required Skills:

• Strong knowledge of Core PHP and Object-Oriented Programming (OOP) concepts.
• Hands-on experience with CodeIgniter (mandatory); knowledge of Laravel is a plus.
• Good understanding of MySQL, database design, and query optimization.
• Experience working with RESTful APIs and third-party integrations.
• Proficiency in HTML, CSS, JavaScript, and jQuery.
• Familiarity with Git/GitHub or other version control systems.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of professional experience in PHP development.
• Experience in both new project development and maintenance of existing systems.

The Team Lead – Sales & Counselling role carries complete ownership of team performance, target achievement, and revenue growth. The role combines people leadership, process discipline, and strategic execution while ensuring high-quality student counselling and compliance with company systems.

Key Responsibilities

• Lead, mentor, and monitor a team of student counsellors
• Own team-level revenue targets and performance metrics
• Conduct daily reviews, training sessions, and performance improvement interventions
• Ensure CRM accuracy, follow-up discipline, and policy compliance
• Coordinate with senior management on sales strategy and execution
• Drive sustainable revenue growth, team stability, and retention

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Basic Qualifications:

• Five+ years experience working in a Big Data Software Development role
• Experience managing and deploying ML models in real world environments
• Bachelor's degree in Computer Science, Mathematics, Statistics, or other analytical fields
• Experience working with Python, Scala, Spark or other open-source software with data science libraries
• Experience in advanced math and statistics
• Excellent familiarity with command line linux environment
• Able to understand various data structures and common methods in data transformation
• Experience deploying machine learning models

Responsibilities

• Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
• Interact with customers regarding their concerns/requests about products and services over calls and email.
• Manage the tickets over the ticketing tool.
• Handle the calls received from clients.
• Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

• Excellent communication and presentation skills.
• Strong customer handling skills over calls and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Ready to work in a 24X7 environment.
• Good computer skills.
• Proficient in Microsoft Office Applications.

Education Required

• Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

• B.E/B.Tech
• PG in Management from top tier institutes
• 0-2 years of pre-MBA experience in data analysis or technology field
• High organizational and communication skills, both written and verbal
• Excellent problem-solving and analysis skills
• Ability to contribute positively to team culture and morale
• Proficiency in Microsoft Office/ GSuite Tools
• A can-do attitude, and willingness to take initiative