Technical Support Engineer

Technical Support Engineer at OneXtel Media Pvt Ltd · Noida · 1 - 3 years · ₹1L - ₹3.5L / yr · Profitable · Posted 9 Jan 2023

Technical Support Engineer

at OneXtel Media Pvt Ltd

Posted by Urvashi Singh

1 - 3 yrs

₹1L - ₹3.5L / yr

Noida

Skills

Technical support

Office 365

Troubleshooting

Communication Skills

MS-Office

Responsibilities

Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over the ticketing tool.
Handle the calls received from clients.
Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multitask, prioritize and manage time effectively.
Ability to stay calm when customers are stressed or upset.
Ready to work in a 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.

Education Required

Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

Responsibilities

Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over the ticketing tool.
Handle the calls received from clients.
Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multitask, prioritize and manage time effectively.
Ability to stay calm when customers are stressed or upset.
Ready to work in a 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.

Education Required

Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

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About OneXtel Media Pvt Ltd

Founded :

2014

Type :

Product

Size :

100-500

Stage :

Profitable

About

India's leading business communication solutions provider - SMS, WhatsApp Business API, Voice and Email.

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