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Technical Support Engineer
Technical Support Engineer
OneXtel Media Pvt Ltd's logo

Technical Support Engineer

Urvashi Singh's profile picture
Posted by Urvashi Singh
1 - 3 yrs
₹1L - ₹3.5L / yr
Noida
Skills
Technical support
Office 365
Troubleshooting
Communication Skills
MS-Office

 

Responsibilities

  • Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
  • Interact with customers regarding their concerns/requests about products and services over calls and email.
  • Manage the tickets over the ticketing tool.
  • Handle the calls received from clients.
  • Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

  • Excellent communication and presentation skills.
  • Strong customer handling skills over calls and active listening.
  • Ability to multitask, prioritize and manage time effectively.
  • Ability to stay calm when customers are stressed or upset.
  • Ready to work in a 24X7 environment.
  • Good computer skills.
  • Proficient in Microsoft Office Applications.

 

Education Required

 

  • Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)
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About OneXtel Media Pvt Ltd

Founded :
2014
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

India's leading business communication solutions provider - SMS, WhatsApp Business API, Voice and Email.
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