Responsibilities
- Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
- Interact with customers regarding their concerns/requests about products and services over calls and email.
- Manage the tickets over the ticketing tool.
- Handle the calls received from clients.
- Process requirements, modifications, and escalate complaints across a number of communication channels.
Skill sets
- Excellent communication and presentation skills.
- Strong customer handling skills over calls and active listening.
- Ability to multitask, prioritize and manage time effectively.
- Ability to stay calm when customers are stressed or upset.
- Ready to work in a 24X7 environment.
- Good computer skills.
- Proficient in Microsoft Office Applications.
Education Required
- Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)
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- Understand fundamental design principles and best practices for developing backend servers and web applications Gather requirements, scope functionality, estimate and translate those requirements into solutions.
- Implement and integrate software features as per requirements.
- Deliver across the entire app life cycle.
- Work in a product creation project and/or technology project with implementation or integration responsibilities, Improve an existing code base, if required, and ability to read source code to understand data flow and origin
- Design effective data storage for the task at hand and know how to optimize query performance along the way.
- Follow an agile methodology of development and delivery
- Strictly adhere to coding standards and internal practices; must be able to conduct review code Mentor and possibly lead junior developers
- Contribute towards innovation Performance optimization of apps
- Explain technologies and solutions to technical and non-technical stakeholders
- Diagnose bugs and other issues in products
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Must have / Good to have:
- 4+ years experience with Core Python development Design and implementation of high-availability, and performant applications on Unix environment
- Good with multithreading and data structures
- Develop back-end components to improve responsiveness and overall performance
- Familiarity with database design, integration wiht applications and python packaging. Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations
- Familiarity with functional testing and deployment automation frameworks
- Experience in development for 3-4 production ready application using Python as programming language
- Experience in writing unit test cases including positive and negative test cases
- Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity)
- Experience with Agile and DevOps methodology
- Very good problem-solving skills
- Experience with Web technologies is a plus
- Experience with ELK stack is a plus.
Greeting from Infoexcel Consulting
we are hiring for Automation Test Engineer
Mode of Hire: 6 Months Contract-to-hire
Please find the below JD
Core Skills:
- Strong knowledge in Selenium with Java
- Strong knowledge in Eclipse
- Experience in creation/ maintenance of framework
- Strong knowledge of testing concepts
- Selenium webdriver
- Mobile automation testing
- BDD - Cucumber
- Git Experience
- Familiar with OOP's concepts
Desired Skills:
- API testing
If Interested please do share me updated profile with below details
Full name:
Total experience:
Relevant experience:
Current ctc:
Expected ctc:
Holding offers, if yes please do mention how much offer, location,DOJ:
Official Notice period:
If serving LWD:
Thanks Best Regards
ALEKHYA PULLA | Senior Specialist-Leadership Hiring.
Website: www.infoexcelconsulting.com
Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools:
● Experience with big data tools: Hive/Hadoop, Spark, Kafka, Hive etc.
● Experience with querying multiple databases SQL/NoSQL, including
Oracle, MySQL and MongoDB etc.
● Experience in Redis, RabbitMQ, Elastic Search is desirable.
● Strong Experience with object-oriented/functional/ scripting languages:
Python(preferred), Core Java, Java Script, Scala, Shell Scripting etc.
● Must have debugging complex code skills, experience on ML/AI
algorithms is a plus.
● Experience in version control tool Git or any is mandatory.
● Experience with AWS cloud services: EC2, EMR, RDS, Redshift, S3
● Experience with stream-processing systems: Storm, Spark-Streaming,
etc
- Responsible for producing documents as per client instructions on MS Office / Creative platform
- Excellent PowerPoint skills including animation / transition effects
- Interact with clients to clarify doubts and provide suggestions on layouts, designs
- To be involved in all training program organized by Williams Lea part of orientation, induction and performance
- Works closely with Document Production Lead / Quality Assurance Specialist on a daily basis
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Commercial Lending provides a key ingredient in determining a Bank’s / FI’s profitability. The business is quite dynamic and posed with many challenges around Automation, Decisioning, Workflows and disconnected Processes to name a few. Solving these real-world problems with best of the breed technology stack, the team is quite dynamic, versatile and self-equipped with a variety of skills. The Job might be the right fit for you if:
You enjoy solving problems and create solutions
If you don’t know the answer, you will dig until you find it
You love learning about processes and ideating them
What you will be doing
- Configure, test and implement workflows supporting configuration and business features in FIS Loan Origination System.
- Coordinate with business experts (Business Analysts, Product Owners, Product Managers) to gather functional specifications and accordingly get them designed and build in product using native workflow tool and by harvesting CMMN and BPMN
- Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
- Build the executable processes with limited requirement to showcase business.
- Work with architects and team leads to design & implement appropriate technical solutions.
- Collaborate with testers to analyze defects, verify behavior, and resolve issues.
- Identify, re-engineer and document business processes and metrics and identify improvement opportunities where existing processes / workflows may be streamlined or improved to deliver greater effectiveness and efficiency.
- Develop, maintain and distribute business process workflows documentation to stakeholders.
- Assess and project the impact of system changes on users and internal and external clients or stakeholders.
- Be a SPOC for managing and maintenance of these Processes, Workflows while building and contributing to these within Product in an Agile manner. Attend all the relevant scrum ceremonies.
- Tailors user screens for each process activity to enable end users to interact with Application.
- Work as an independent team member, capable of applying judgment to plan and execute your tasks.
- Isolate and resolve complex configuration issues.
- Train internal employees or external clients on processes, BPMN and CMMN principles or practices. Conduct one-on-one or classroom training depending upon the size or desire of the audience.
What you bring:
Skills
- Good database skills with excellent query writing skills.
- Deep Understanding of case life cycle management, business process management (BPM).
- Exposure to form design including Java, HTML, CCS, XML, JSON and Angular.
- Knowledge of APIs (REST & SOAP).
- Excellent analytical, decision-making, problem-solving, and time management skills.
- First-rate verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors).
- Ability to meet deadlines and communicate status appropriately and timely.
- Ability to travel.
- Desirable to have exposure towards to prominent workflow tools like
Qualifications
- Degree or equivalent
Competencies
- Fluent in English
- Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
- Able to create clear technical specifications from business requirements
- Organized approach – manage and adapt priorities according to client and internal requirements
- Excellent co-ordination and management skills
- Enthusiastic, highly motivated and detailed oriented with "can do" attitude
- Innovative Contributor – able to identify & suggest & drive improvements with team (locally & globally)
- Must be able to perform under pressure
- Willing to work in Flexible schedule, as the role is part of a global team
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.