Technical Support Engineer

Job Title: Client Success Executive (FEMALE)

Job Summary:

A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

Key Responsibilities:

· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.

· Serve as the primary point of contact for client queries, providing timely and accurate support.

· Handle client inquiries, complaints, and special requests with a solutions-focused approach.

· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.

· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

Requirements:

· 0-1 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).

· Excellent verbal and written communication skills in English; additional languages are a plus.

· Familiarity with CRM systems and support ticketing tools.

Shifts:

· Day Shift: 11 am – 9 pm

6 Days Working

Rotational Week-Off

Job Specifications

We are looking for a passionate Laravel/edtech Product manager to join our team. The ideal candidate will be an

enthusiastic project manager eager to learn and grow his/her skills in the field.

Job Responsibilities

● Be able to take a finished specification or design and create functional software environment.

● Ability to think critically, conduct research and creatively solve problems.

● Ability to communicate clearly with stakeholders and peers, and the ability to collaborate as a team.

● Develop and deploy new features to facilitate related procedures and tools if necessary

● Good knowledge of relational databases, version control tools and of developing web services

Qualification and experience

● Knowledge of PHP, Laravel, MySQL, Apache and Linux servers

● Knowledge of design patterns, composition and object-oriented development

● Experience working with APIs, both integrating a third-party API and creating your own when necessary

● Experience in test automation and test-driven development

● Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and

functionality

* Good knowledge of Node.js/ NextJS, Express.js, React and MongoDB

* Need a clear understanding of JavaScript and Typescript.

* Excellent grasp of data structures and designing and developing REST APIs.

* Good skills of either RDBMS (e.g. MySQL or PostgreSQL) or NoSQL (MongoDB or equivalent).

* Must have at least 3 years’ experience in MERN Stack development.

* Experience in developing responsive web applications.

* Good communication skills.

* Sound understanding of Agile and Scrum methodologies and ability to participate in local and remote Sprints.

* Good grasp of UI / UX concepts.

* Should have experience in using Git and VSCode.

* Knowledge of AWS, Azure, CI / CD, Gitflow, shell scripting will be considered positively.

Experienced- 3 Months experienced in any international outbound sales process.

Salary - 18k - 22k +Incentives

Timings - 10pm- 8am (Night shift) [ON-SITE]

Job descriptions

Handle about 15 - 30 inbound calls in a day, to assist US based clients in our travel process.

Responsibility

• Handle day to day inbound calls from US based clients.
• Assist clients in their train or flight ticket booking process.
• Advise and help client to choose cheapest mode of commutation.
• Resolve all queries of client related to travel journey.
• Provide each details of clients booking at their mail.

Perks

• Lucrative incentives upto 50k - 80k
• 24 paid leaves in a year
• 6days week offs in a months
• Leave on birthday (double payment if choose to work on birthday)
• Encashment of pending leaves at end of the year
• 15 comp offs

Eligibility

• Minimum 12th pass
• Great proficiency over English communication (Mandatory)
• Minimum 3 months of experience in any international sales outbound process

Expert at turning designs into efficient, usable interfaces using

HTML/CSS/JavaScript

Expert with responsive design/development and mobile-web best practices

Expertise in PHP development with WordPress, Shopify

Expertise in integrations using the REST platform

Experience with CMS plugin and theme development

Experience with cross-browser testing

Experience with My SQL

Pluses – Knowledge of Angular, Node JS and Reactjs

Working knowledge of Agile methodologies and sprints

Integration of user-facing elements developed by front-end developers

Build efficient, testable, and reusable PHP modules.

Ability to project manage.

Good problem-solving skills.

Work from office only.

NOTE:- WE ARE LOOKING FOR AN IMMEDIATE JOINER.

Responsibilities :

1. Set up marketing email automation.
2. Deploy emails and email templates and analyze results.
3. Set up marketing landing pages, product carts, and coupons.
4. Analyze revenue from marketing campaigns and produce reports, including updates on the progress towards goals for new subscribers and renewal marketing and recommendations for improvements.
5. Assist with maintaining, updating, and ensuring the accuracy of our marketing database and lists.
6. Maintain and manage lead gen efforts.
7. Collaborate with other team members and departments on marketing projects and opportunities.
8. Write and edit marketing copy, messages, and campaigns.
9. Set up print marketing materials.
10. All other responsibilities as assigned.

Requirements :

1. An associate degree or higher, preferably in marketing or a related field
2. Excellent written and verbal communication skills
3. Excellent ability to write and edit marketing copy
4. Experience with email marketing
5. Knowledge of basic HTML
6. Ability to work in a fast-paced environment

About Us:

Sankey Solutions is a technology solution and IT consulting firm providing IT and digital transformation services. Solving high-level business problems of the clients using advanced software and methods. Started in 2015 with a team of 4 and has grown to a team of 200+ employees with offices in India, Singapore, and the UK.

The company has been awarded as one of the top 5 startups of the year 2019, recognized as the 7th fastest-growing tech company by Deloitte and 13th High Growth Company by Economic Times in India. We are technology agnostic with constant learning and unlearning of tools, languages, and mindset with conceptual understanding over black-box knowledge.

We work to develop innovative technology solutions with the latest technology in the field of Web Mobility, Application Services, AI, Big Data, Machine Learning, Predictive and Prescriptive modelling. With a vision to create a new type of technology company that can drive more innovation and build cutting edge solutions, we have worked with 50+ clients globally. Built more than 60 applications and solved more than 80 business problems

Role: HR-IT Executive

Job Description:

Job responsibilities:

• Create and execute a Campus Strategy for Sankey Solutions.
• Building relationships with College TPOs/ Directors/ representatives and driving campus hiring initiatives.
• Visiting College Job fairs in PAN India and conducting pre-placement presentations, group discussions, technical interviews, and Personal Interviews.
• Showcase your passion for campus talent acquisition by being responsible for PAN India campus relationship coordination with training & placement officers.
• Own and participate in induction program activities to maintain candidate engagement that results in a higher conversion of full-time employment.
• Leverage functional expertise, industry knowledge and trends to identify optimum sourcing options to attract top talent across campuses to ensure quality hires.

Qualification:

• Tech, B.Tech, M.Sc, B.Sc, BCA, BE, ME (COMP and IT students only), and MCA +MBA (HR)

Skills requirement:

• Excellent interpersonal skills & presentation skills
• Dynamic personality
• Problem-solving attitude

Experience: 1 year and above

Location: Thane, Mumbai

Note: Only IT graduates can apply for this role

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using JavaScript (React), HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design. Someone with prior experience with Gatsby, Hasura, Redux, etc and live projects to showcase will get prioritised.

Responsibilities

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object oriented web applications in JavaScript, HTML5, and CSS3