Responsibilities
- Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
- Interact with customers regarding their concerns/requests about products and services over calls and email.
- Manage the tickets over the ticketing tool.
- Handle the calls received from clients.
- Process requirements, modifications, and escalate complaints across a number of communication channels.
Skill sets
- Excellent communication and presentation skills.
- Strong customer handling skills over calls and active listening.
- Ability to multitask, prioritize and manage time effectively.
- Ability to stay calm when customers are stressed or upset.
- Ready to work in a 24X7 environment.
- Good computer skills.
- Proficient in Microsoft Office Applications.
Education Required
- Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)
Similar jobs
Responsibilities:
· Apply current software engineering skills and use up-to-date technologies to execute on projects
· Design and Implementation of features and complex enhancements
· Hands-on contributions to Design, Coding, Unit testing & Bug fixing
· Implement optimal and quality modules. Maintain code quality
· Debugging complex problems and identifying solutions
· Guide junior Java developers on the team
Technical Skills:
- Full stack development capabilities
- Knowledge of Angular JS, Java, Spring Boot, microservices architecture
- Must have skills in big data, Hadoop, Spark, Scala
- Angular and Java skills are mandatory
Non-technical Skills:
· Agile and Innovative
· Ability to research and being persistent
· Strong problem solving
· Troubleshooting and analysis skills
· Team player. Must be able to work well in a collaborative team environment that promotes the sharing of knowledge and experiences.
· Excellent communication skills, both written and verbal
Location:
Bangalore,Pune
Looking for candidates from anywhere in South India who can relocate to Bangalore after Covid end.
MANDATORY TECHNICAL SKILLS
SSRS, PowerBI, SQL Server 2008/2012, TSQL, Stored Procedures, Views, UDF’s, Triggers, Charts
EXPERIENCE
-
7+ years professional experience in database development using SQL Server 2008/2012(T-SQL, SSRS)
-
Strong analytical and critical thinking skills, with the ability to analyze business requirements to determine
-
processing flow, user requirements and inter-dependencies of multiple information systems.
-
Experience with SDLC required
-
Excellent verbal and written communication skills.
-
Strong in performance tuning especially tuning complex queries, procedures and indexing strategies
Job Description:
We are seeking a motivated DevOps intern to join our team. The intern will be responsible for deploying and maintaining applications in AWS and Azure cloud environments, as well as on client local machines when required. The intern will troubleshoot any deployment issues and ensure the high availability of the applications.
Responsibilities:
- Deploy and maintain applications in AWS and Azure cloud environments
- Deploy applications on client local machines when needed
- Troubleshoot deployment issues and ensure high availability of applications
- Collaborate with development teams to improve deployment processes
- Monitor system performance and implement optimizations
- Implement and maintain CI/CD pipelines
- Assist in implementing security best practices
Requirements:
- Currently pursuing a degree in Computer Science, Engineering, or related field
- Knowledge of cloud computing platforms (AWS, Azure)
- Familiarity with containerization technologies (Docker, Kubernetes)
- Basic understanding of networking principles
- Strong problem-solving skills
- Excellent communication skills
Nice to Have:
- Familiarity with configuration management tools (e.g., Ansible, Chef, Puppet)
- Familiarity with monitoring and logging tools (e.g., Prometheus, ELK stack)
- Understanding of security best practices in cloud environments
Benefits:
- Hands-on experience with cutting-edge technologies.
- Opportunity to work on exciting AI and LLM projects
We have the below job role open with our client:
Embedded Test Engineer (Automotive) | 6-9 Y | | Bangalore (WFO) |
Key Skills:
Candidates experience in Embedded Device Automation testing using Python.
They need to be expert in Python / PyTest
Skillset:
Proficient in Automation framework development
Writing test automation script for Test Plans etc.
Expertise in Python is mandatory.
Experience in test automation using Pytest.
Any backend database like SQL, etc.
Developer skills of Django are good to have.
Responsibilities
- Hire kick-ass engineers and coordinate their training and onboarding with our HR team
- Guide and mentor the engineering team, setting the bar for good programming skills through personal example
- Work with the Project Management team to manage software development projects by setting requirements, goals and timelines
- Prepare and manage the engineering department’s budget
- Design strategies for future development projects based on the company’s overall objectives and resources
- Coordinate with external stakeholders for new integrations and tools
- Track, report and improve execution metrics for your group.
- Deliver superior economics by making strategic investments in automation, analytics and machine learning.
- Work with our security team to assure Cloud environments are secure and compliant.
- Implement engineering processes under the guidance of the CTO.
- Lead technical resolution of priority incidents, facilitate post-incident evaluations and ensure permanent closure of incidents.
- Design, experiment, and implement processes to increase the overall productivity of geographically distributed teams by tracking the relevant metrics
- Make an impact on overall tech culture and make collaboration across teams very effective to reach important business goals.
Skills
- Experience as a director of engineering or similar senior-level position
- 10+ years working in a technological role with 2+ years managing 20 or more engineers
- A seasoned leader who has unlimited energy to influence and daring to take initiatives and risks.
- A programmer who is a role model.
- Excellent project management skills
- High personal drive; results oriented; makes things happen
- Supremely tech savvy, able to wear multiple hats such as being an awesome programmer, application developer, technical architect, database designer.
- Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CI/CD, Agile, etc.).
- Must be knowledgeable about industry trends, best practices, and change management.
- Excellent communication and interpersonal skills
- Effective in building close working relationships with others
- Innovative and creative and adaptive to new environment
- Ability to absorb professional knowledge quickly and develop skills.
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals with creative approach to work.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
What you'll do:
Design and development of scalable applications.
Collaborate with tech leads to get maximum understanding of underlying infrastructure.
Contribute to continual improvement by suggesting improvements to the software system.
Ensure high scalability and performance
You will advocate for good, clean, well documented and performing code; follow standards and best practices.
We'd love for you to have:
Education: Bachelor/Master Degree in Computer Science
Experience: 1-3 years of relevant experience in BI/Big-Data with hands-on coding experience
Mandatory Skills
Strong in problem-solving
Good exposure to Big Data technologies, Hive, Hadoop, Impala, Hbase, Kafka, Spark
Strong experience of Data Engineering
Able to comprehend challenges related to Database and Data Warehousing technologies and ability to understand complex design, system architecture
Experience with the software development lifecycle, design, develop, review, debug, document, and deliver (especially in a multi-location organization)
Working knowledge of Java, python
Desired Skills
Experience with reporting tools like Tableau, QlikView
Awareness of CI-CD pipeline
Inclination to work on cloud platform ex:- AWS
Crisp communication skills with team members, Business owners.
Be able to work in a challenging, dynamic environment and meet tight deadlines
Job description:
Title – Technical Manager
Department – Technology
Reports To – CTO
Location – Andheri E, Mumbai
Compensation – Market Competitive
Role Specifications –
Solutioning the E-Retail team’s organizational technical initiatives
Responsible for System Architecture & Design
Designing, integrating and managing complex infrastructure solutions
Managing escalations, negotiate issues and schedule with stakeholders
Work closely with the Operations Head and Process owners for technical interventions/initiatives
Support pre-sales and creating pilots to showcase capability
Monitored network designs and employed technological advancements in business network
architecture.
Trained network professionals and assisted in resolving operational issues.
Recommend Alternative Technologies and Improvements.
Project management experience
Experience with web technologies and building enterprise architecture roadmaps
Experience designing, integrating and managing complex infrastructure solutions
Experience planning and developing support processes and adhering to best practices
Strong written and oral communication skills, and the ability to effectively communicate with technical
and non-technical audiences
Technical Specifications –
IT Delivery Management, Architecture Consulting, Production Support
Release & Configuration management.
Core Java & Java Enterprise Technologies – Jmeter, Spring, JsF, Structs 1.x, Hibernate 3. Ejb 2.0,
Primefaces, Apache Poi, Itext.
Build / Automation - Apache Ant, Apache Maven 3.0, Nexus.
Databases - Mysql, Mariadb, Nosql (Cassandra, Mongodb)
Scrummaster, Pmp, Agile And Standard Sdlc Models.Tomcat, Jboss 4.X, Weblogic 10.3
Configuration - Oracle Fusion Middleware 11, Identify & Access Management, Jahia 5.0.6
Domain Experience –
Knowledge of Retail/CPG domain ecommerce terms/concepts (SKUs, ASINs, catalogs, etc…)
preferred
Experience in building automation processes/products for back-office retail operation teams
will be beneficial
Knowledge of web scraping, product matching, attribution etc will be an added advantag