Technical Support Engineer

Let’s develop together! 

Nyteco is dedicated to advancing the recycled materials trading industry through innovative technology solutions. Jules Trade, our flagship product, is an automation platform that streamlines operations and provides valuable insights for traders in this sector. Aside from data insights, Jules Trade also offers powerful automation capabilities and comprehensive end-to-end business management, empowering recyclable materials traders to optimize their operations like never before.

We do this with our first product Jules Trade – an effective, tailored automation, management from lead to invoice, with convenience and data insights; to recycled materials traders to scale their daily business’ and trade.

To help us continue to grow and improve our offerings we are looking for a QA Engineer to proactively take ownership of the product quality for our Jules Trade team. As part of the QA team, you'll contribute to our mission of revolutionizing the recycled materials trading industry.

Join us if you're a technically proficient problem solver with a passion for quality and innovation. Your role will involve ensuring the quality and reliability of our Jules Trade platform. Collaborate with our QA Lead to uphold the highest standards and together, we'll drive both our company's and your individual success stories.

What We Seek in a QA Engineer:

We're seeking a QA Engineer to join our Nyteco's Jules Trade team. If you are a technically proficient problem solver who embodies a deep passion for uncompromising quality and unrelenting innovation, we want you on board!

Your mission: ensure the quality and reliability of our Jules Trade platform. Collaborate with our QA Lead to maintain the highest standards and contribute decisively to our ongoing success.

Why Nyteco?

• Pioneering Innovation: Nyteco stands at the forefront of technological innovation, revolutionizing an entire industry. As a QA Engineer, you'll be at the heart of this transformation.
• Jules Trade Excellence: Our flagship product, Jules Trade, is not just effective—it's tailored, designed to automate everything from lead to invoice, offering unparalleled convenience and data-driven insights.
• Endless Growth Opportunities: Nyteco's commitment to growth extends beyond our industry to our employees. We value your professional development and offer a nurturing environment for your career to flourish.
• Collaborative Environment: At Nyteco, you're not just an employee; you're a valued collaborator. Work with a passionate team that values your insights and encourages creative problem-solving.

Job Overview :

• To ensure quality and reliability of our products through the process of testing and reviewing them. 
• Current product they will begin their role with : Jules Trade to understand + develop the environment, the process, the methodology 
• Collaborate with cross-functional teams to design, execute, and maintain manual and automated testing processes

Key Responsibility:

• Collaborate with the QA Lead and development teams to understand project requirements and quality objectives.
• Design, develop, and execute manual test cases and test plans to identify software defects and ensure product functionality.
• Execute regression tests, performance tests, and security tests to identify and address software issues.
• Report defects, track their status, and work with developers to ensure timely resolution.
• Perform exploratory testing to identify potential issues that automated tests may miss.
• Contribute to the improvement of our testing processes and methodologies.
• Participate in Agile or Scrum ceremonies and provide valuable insights into product quality.
• Stay up-to-date with industry trends and emerging testing technologies.

Official Qualifications and Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in manual testing.
• + to have : automated software testing experience 
• Solid understanding of software development lifecycles, Agile methodologies, and QA best practices.
• Experience range : 2-4 years 
• Have experience in independently testing a feature.
• Passion for achieving and maintaining high-quality standards in software products.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• Ability to work effectively under the guidance of a QA Lead.

Skills: 

• Essential Skills : Manual Testing
• Technical Skills : NA 
• Soft skills : Communication, teamwork, 
• Other Requirements: (Any other prerequisites, such as language proficiency, specific software knowledge, or physical requirements)

Join Us and Thrive in Recycling:

What We Offer:

• Diversity and Inclusivity: We embrace diverse perspectives, fostering better solutions through inclusivity.
• Global Collaboration: Work with recycling industry leaders in a dynamic, global team.
• Continuous Learning: Stay updated in your field, advancing your career and skills.
• Flexibility: Our "Bring Your Own Device" policy and competitive compensation offer work-life balance.
• Health and Well-Being: Enjoy health insurance, paid vacation, and flexible hours.
• Networking: Connect and collaborate in a diverse community.

Grow with Us:

Join our recycling revolution and shape a sustainable future. Your talent matters here. If you're ready to make a significant impact on the recycled materials trading industry and possess the technical acumen and passion for quality we're seeking, we invite you to embark on this transformative journey with us.

Be part of Nyteco's relentless pursuit of excellence in recycled materials trading through Jules Trade.

Nyteco is an equal opportunity employer committed to diversity and inclusivity, fostering an environment where all voices are heard.

For prioritized consideration, you can directly apply using this Careers Portal Link : https://nyteco.keka.com/careers/jobdetails/32685

Incumbent with the relevant experience of 2+ years as a SharePoint Developer with the given skills below:

• Understanding of MS cloud services.
• Experience in developing applications for SharePoint Online, and Office 365. Proficient in building custom solutions on SharePoint Online.
• Experience in SharePoint Framework (SPFx), ReactJS, and Typescript.
• Experience in power platforms like Power Automate & Power BI.
• Good knowledge of SharePoint Online and SharePoint On-premise.
• Strong skills in HTML, CSS, Javascript, and JQuery.
• Familiarity with SharePoint "Out of the Box" features.
• An understanding of SharePoint Designer, workflows, and Powershell script.
• High-level coding skills
• Knowledge of migration from on-premise to O365 migration

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

About Saras Analytics 

We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset. 

Our Products 

http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.  

Visit https://sarasanalytics.com/">https://sarasanalytics.com/ 

Job Summary: 

• This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process    
• This role demands hands-on knowledge on software development, and databases   
• You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes 
• You will collaborate with internal teams for the design and development of key modules  
• You will interact with customers to provide technical support and guidance for users 

• Troubleshoot and debug problems and create SPRs and CRs 
• You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner 

Eligibility: 

• Excellent verbal and written communication 
• 4+ years of experience in helpdesk or L1 support 

• Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
• Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
• Hands on experience in setting up or using web analytics and performance monitoring tools 
• Basic understanding of Web technologies including Java and Angular 
• Proficient in using support and helpdesk tools  

• Knowledge on cloud infrastructure is a plus 

• Excellent verbal and written communication 
• 4+ years of experience in helpdesk or L1 support 

• Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
• Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
• Hands on experience in setting up or using web analytics and performance monitoring tools 
• Basic understanding of Web technologies including Java and Angular 
• Proficient in using support and helpdesk tools  

• Knowledge on cloud infrastructure is a plus 

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime. 

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do. 

NOW is the time to join a growing company with strong roots, where you can take on your next challenge. 

Job Description 

The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site. 

Why Commvault? 

You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day. 

We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team. 

Position Responsibilities include: 

Troubleshoot and resolve complex support problems 

Troubleshoot customer issues using remote desktop software 

Successfully interact through phone and email with customers as you solve their problems 

Dedication to the success and satisfaction of our customers 

Recreation of problems in house 

Root Cause Analysis and / or provision of examples of software bug 

Working independently and as a team to come up with the best solutions to a customer problem. 

Providing best-in-class phone based support for a variety of complex, time critical issues. 

Using and sharing your knowledge of a wide range of technologies 

Working remotely on enterprise level customers and dark sites 

Having the opportunity to build labs and simulators 

Ability to be involved in product BETA testing 

Contributing to our Solutions Engine and online forums 

Position Requirements include: 

At least 5+ years of technical/customer support experience 

Expert level knowledge of Unix-flavoured operating systems and its components. 

Strong understanding of Oracle , HANA and SAP databases, 

Good understanding of Unix/Linux clusters, with installing and configuring software. 

Solid understanding of Unix device management (tape and disk) 

Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware. 

Desirable to have exposure to storage arrays like NetApp, HDS 

Understanding backup theory and design.  Backup and data management fundamentals 

Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus 

Previous experience troubleshooting enterprise environments 

Strong customer relations skills. 

Strong multi-tasking and prioritization skills. 

Strong written and verbal communication skills. 

Excellent team player. 

Qualifications 

We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others. 

Ideally a Bachelors Degree 

Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE 

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately

• Good Communication and interpersonal skills
• Proficient in MS Office
• Well versed with written and spoken english
• Self motivated and hard working
• Salary no bar for deserving candidates