Technical Support Engineer
1 - 3 yrs
₹1L - ₹3.5L / yr
Noida
Skills
Technical support
Office 365
Troubleshooting
Communication Skills
MS-Office
Responsibilities
- Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
- Interact with customers regarding their concerns/requests about products and services over calls and email.
- Manage the tickets over the ticketing tool.
- Handle the calls received from clients.
- Process requirements, modifications, and escalate complaints across a number of communication channels.
Skill sets
- Excellent communication and presentation skills.
- Strong customer handling skills over calls and active listening.
- Ability to multitask, prioritize and manage time effectively.
- Ability to stay calm when customers are stressed or upset.
- Ready to work in a 24X7 environment.
- Good computer skills.
- Proficient in Microsoft Office Applications.
Education Required
- Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)
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Companies hiring on Cutshort
About OneXtel Media Pvt Ltd
Founded :
2014
Type :
Products & Services
Size :
100-1000
Stage :
Profitable
About
India's leading business communication solutions provider - SMS, WhatsApp Business API, Voice and Email.
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Company social profiles
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Read more
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Shubham Vishwakarma
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