Product Marketing Leader

Job Overview:

We are seeking a client-focused and analytically strong Application Support Engineer

to ensure the smooth functioning, user adoption, and issue resolution of our TMS software

Quantum Beacon. This role combines client interaction with technical investigation, requiring

a balance of functional knowledge, product expertise, and clear communication to address

user queries, support ongoing operations, and contribute to continuous product

improvement.

Key Responsibilities:

Issue Management & Ticketing

 Acknowledge and log user queries received via phone, email, or support portal.

 Create, categorize, and prioritize support tickets appropriately.

 Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.

 Escalate unresolved or critical issues to appropriate internal teams.

Troubleshooting & Root Cause Analysis

 Diagnose and replicate reported issues in test environments.

 Analyze system behavior, logs, and data to identify root causes.

 Coordinate with product, development, and QA teams to confirm and resolve issues.

Client & Stakeholder Communication

 Act as the primary contact for assigned client issues and feature requests.

 Provide regular updates and maintain transparent communication with both internal

and external stakeholders.

 Clearly articulate timelines, dependencies, and any additional effort or cost

implications.

Training & Onboarding

 Support onboarding of new users by setting up accounts and conducting training.

 Deliver ongoing training sessions to enhance product adoption and user

competence.

 Help users understand product features, workflows, and calculations relevant to their

roles.

Documentation & Knowledge Management

 Document issues, resolutions, FAQs, and best practices for internal knowledge

sharing.

 Prepare and maintain business requirement documents (BRDs), user manuals, and

support records.

 Maintain audit-ready documentation and provide evidence during internal or external

reviews.

Product & Change Request Support

 Capture enhancement requests or change requirements based on user feedback.

 Collaborate with internal teams to scope and plan new features.

 Track and communicate progress of approved changes to clients.

Infrastructure & Installation Support

 Assist clients with software installation, configuration, and infrastructure-related

queries.

 Coordinate with internal tech teams to resolve environment-specific issues.

Required Qualifications/Skills

1. Bachelor's degree (B.E, B.tech, BSc IT, BCA, B.Com or above) with 0-2 years of work

experience as Application support

2. Basic documentation/presentation

3. Good communication and interpersonal skills

4. Analytical thinking and problem-solving capability

5. Good Excel knowledge

Desired Qualifications

Previous experience working in the Software Services domain, preferably for BFSI sector

Job Description

We are looking for an experienced and results-driven Sales Executive/Business Development Executive (BDE) to join our team. The ideal candidate should have a strong background in sales and basic knowledge about digital marketing, excellent relationship-building skills, and the ability to identify and convert leads into long-term business opportunities.

Roles & Responsibilities :

Reach out to potential clients via calls, emails, and messages

Generate leads and build a strong pipeline

Schedule meetings and demos with prospective clients

Assist in client communication and relationship building

Collaborate with the sales team for market strategies

Skills Required :

Excellent communication & interpersonal skills

Confident and self-motivated attitude

Basic knowledge of sales, CRM tools, or business development

Good command over spoken and written English

Eagerness to learn, adapt, and perform

What You'll Gain :

Strong foundation in sales & client communication

Competitive salary + attractive incentives

Real-world learning with experienced professionals

Improved communication, confidence, and sales pitch

We provide digital marketing services like - Google ads, map listing and SEO etc into the B2B Sector, Candidate must have bike and laptop.

CLIENT:MNC (WFO)

ROLE: PHP LARAVEL DEVELOPER

EXP: 3 TO 6 YEARS

LOCATION:BANGALORE.

NOTE:NOTE:Serving notice period (30days/immediate joiner.

Candidates from Bangalore location only apply.

Responsibilities:

 Discussing project aims with the client and development team.

 Designing and building web applications using Laravel.

 Troubleshooting issues in the implementation and debug builds.

 Working with front-end and back-end developers on projects.

 Testing functionality for users and the backend.

 Ensuring that integrations run smoothly.

 Scaling projects based on client feedback.

 Recording and reporting on work done in Laravel.

 Maintaining web-based applications.

 Presenting work in meetings with clients and management.

Requirements:

 A degree in programming, computer science, or a related field.

 4+ years of Experience working with PHP, and Laravel, performing unit testing, and

managing APIs such as REST.

 A solid understanding of application design using Laravel.

 Knowledge of database design and querying using SQL.

 Proficiency in HTML and JavaScript.

 Practical experience using the MVC architecture.

 A portfolio of applications and programs to your name.

 Problem-solving skills and critical mindset.

 Great communication skills.

 The desire and ability to learn.

Requirements:

• Expert in Python, with good knowledge in Django technology.
• Able to integrate multiple data sources and databases into one system.
• Understanding of the threading limitations of Python, and multi-process architecture.
• Knowledge of user authentication and authorization between multiple systems, servers, and environments.
• Experience in Flask will be an add-on
• Understanding of fundamental design principles behind a scalable application.
• Familiarity with event-driven programming in Python.
• Able to create database schemas that represent and support business processes.
• Proficient understanding of code versioning tools.
• Good communication skills.

Teleperformance India is a leading provider of Digital Integrated Business Services and Transformation Solutions for clients from around the world, representing all industry types. Teleperformance delivers proven solutions for optimizing processes, delivering exceptional customer experiences, and ensuring unmatched business agility. Teleperformance India also represents a global Center of Excellence within the Teleperformance group for delivering customized and cost-effective Back-Office services.

We also offer a comprehensive suite of back-office services like HR and Finance & Accounting, plus advanced automation, data analytics, Artificial Intelligence (AI), Machine Learning, and Robotics Process Automation (RPA) technologies.

QUALIFICATIONS AND REQUIREMENTS:

• Good Listening, Verbal, and written communicative skills.
• Should hold a Master’s Degree like MCA, MTECH, MSC(IT)
• Technical Training, IT, and experience in BitBuket/JIRA would be an added advantage.
• Proficient with Microsoft Office tools.
• Self-starter and able to complete tasks with little supervision.
• Detailed orientated with strong organizational skills
• 5+ years of hands-on experience in .NET, C#, MVC, jQuery, AI, AWS, AZURE, Cloud services, REST, Angular, EF, and JavaScript.
• Ability to deliver the time-critical task with his/her pro-activeness to be an inspiration to others.
• Thrive as a senior resource in a fast-paced, high-energy, change-oriented environment.
• Passionate enough to learn and contribute based on work time zone which is a key.
• Ready to handle any 24X7 ask from the organization.
• Willing to gel with the team and share knowledge with other team members to maintain knowledge transparency.