Product Analyst

Instructional Designer – eLearning Development

📍 Location: Chennai / Hyderabad (Hybrid)

🕐 Shift: 11 AM – 7 PM / 3 PM – 12 AM

🗣️ Communication: Excellent (Mandatory)

📅 Experience: 8–12 years in Instructional Design

About the Role:

We’re hiring an experienced Instructional Designer to craft impactful and interactive corporate learning experiences. If you're hands-on with tools like Storyline, Vyond, Adobe XD, and have a passion for innovation in learning, we want to hear from you.

Key Responsibilities:

• Design and develop eLearning content using Storyline, Rise, Camtasia, Captivate, and Lectora
• Provide clear development instructions to course developers
• Create custom interactives, interactive videos, and conceptual maps
• Hands-on video creation using Vyond, Powtoon, Synthesia
• Develop 2D/3D digital character illustrations
• Apply design thinking, UI/UX principles, and interaction design
• Collaborate with global stakeholders, especially US-based teams

Must-Have Skills:

• Authoring Tools: Storyline, Rise, Captivate, Camtasia, Lectora
• Video Tools: Vyond, Powtoon, Adobe Creative Suite, Synthesia
• Design Skills: Adobe XD, Custom Interactives, Concept Mapping
• Illustration: 2D/3D Digital Characters
• Corporate Content Experience (Healthcare is a plus)

About role:

A focused and quality driven Content Writer having capacity to write clear and effective content for online and offline media for ultra-luxury segment multi-class assets in Real Estate.

Roles & responsibilities:

·       Research industry-related topics (combining online sources, interviews and studies)

·       Write clear marketing copy/content to promote our products/services.

·       Actively manage and promote existing and new product/services regularly through producing various content types, including brochure, emailers, social media posts, and blogs etc. as per the marketing and business plans

·       Coordinate with marketing and design teams for content marketing campaigns/ideation and creatives to drive leads and subscribers

·       Conduct simple keyword research and use SEO guidelines to increase web traffic

·       Prepare supers for video, updating website content, emailers and other interactive content.

·       Coordinate with different departments to receive detailed information required for preparing creatives, emailers, content as per the need

·       Ensure all-around quality and consistency (style, fonts, images and tone)

·       Update website content as needed

Requirements:

·       Post Graduate/Bachelor’s degree in English, Journalism or related field.

·       A minimum of 2-3 years of experience writing content for online/offline media

·       Knowledge of digital marketing tactics, including SEO, email marketing and web analytics

·       Excellent writing skills, as well as the ability to communicate and collaborate effectively

Experience in ultra-luxury/luxury segment or product line is preferred.  

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

Desired Candidate Profile

Profile:

We are a Funded Startup developing a Gamified EdTech Mobile App. We are looking for an experienced UI/UX Designer (at least 2 years) who has hands-on experience of Prototyping and Designing Tools. You will be responsible for Designing and Creating all Prototypes, Wireframes, User Flows and Graphic User Interface Elements.

Responsibilities: 

• Designing and Creating all Prototypes, Wireframes and User Flows
• Designing and Creating all Graphic User Interface Elements
• Creating and Editing Vector and Raster Images
• Testing, Repairing Defects (e.g. Responsiveness).
• Collaborating with Frontend Developers and Integrating with Frontend Components

Requirements: 

• Bachelor’s Degree or Diploma in Design, Computer, or similar
• Hands-on experience as a UI/UX Designer for Web and Mobile (at least 2 years)
• Hands-on experience of Prototyping Tools like Figma (preferred) 
• Hands-on experience of Prototyping Tools like Adobe XD, Invison, Sketch, or similar
• Hands-on experience of Designing Tools like Illustrator, Photoshop, InDesign or similar
• In-depth knowledge of Prototyping, Wireframing and User Flows
• In-depth knowledge of Vector and Raster Image Creation and Editing
• Working knowledge of Design Thinking
• Basic knowledge of HTML5 and CSS3

React Native Job Description

• Work as part of a small team to build React Native iOS / Android applications for clients.
• Architect, build, and maintain excellent React Native applications with clean code.
• Implement pixel-perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party APIs.
• Write unit and integration tests.
• Release applications to the Apple and Google Play stores.
• Work with native modules when required.
• Work as part of a small team of a software developers.
• Complete weekly sprints, and participate in sprint retrospectives and daily standups.
• Assist with building estimates.
• Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
• Be part of a community of React Native developers who share knowledge and help each other as problems arise.
• Follow the software development process.

Requirements

• 2+ years of professional experience working with React Native.
• 4+ years of professional software development experience.
• Experience working with Swift, Objective C, and Java a plus but not required.
• Meaningful experience working on large, complex systems.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
• Ability to identify with the goals of clients and dedicate yourself to delivering on the commitments you and your team make to them.
• An understanding of React Native best practices and a commitment to following them.
• Ability to work through new and difficult React Native issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of React Native applications.
• A positive mindset and can-do attitude.
• A passion for software development. It’s not just your career, it’s also your hobby. You’re constantly striving to learn new things and improve. You follow industry news, regularly tinker with new technologies, and read books and blogs to keep your skills current.
• You work well within a team environment and enjoy working in the office with your colleagues.

• At least 4 years of experience programming in Python.
• Develop application code and modules for business and technical requirements.
• Tune up design for maintainability, scalability and efficiency.
• Resolve and troubleshoot problems and complex issues.
• Perform unit tests and fix bugs.
• Integrate best qualitative practices in design and development aspects of programs.
• Ability to mentor subordinates.
• Excellent communication skills.