QA automation tester

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Experience in Python (Only Backend), Data structures, Oops, Algorithms, Django, NumPy etc.

• Good understanding of writing Unit Tests using PYTest.

• Good understanding of parsing XML’s and handling files using Python.

• Good understanding with Databases/SQL, procedures and query tuning.

• Service Design Concepts, OO and Functional Development concepts.

• Agile Development Methodologies.

• Strong oral and written communication skills.

• Excellent interpersonal skills and professional approach Skills desired.

About:
Facilius Inc. is a digital PR and marketing agency that specializes in sponsored PR and social media support services. We are a team of 35 people from across the globe.
We are looking for an ambitious, smart and target oriented individual for generating sales primarily within the web 3.0 / blockchain/ cryptocurrency market.

Responsibilities:
1. Close business and achieve set goals - Individual and Team goals - from the sector described above
2. Create and maintain meaningful relationships with new and existing clients to ensure that they are retained.
3. Look for opportunities to cross sell or upsell with clients
4. Draft business proposals to draw in more revenue from clients.
6. Equipping staff with the technical and social skills needed to enhance sales.
7. Reviewing clients' feedback and implementing necessary changes.
8. Remain in tune with trends and updates about the industry and about our offerings
9. Actively close business from online websites such as Freelancer, Fiverr, etc.
10. Create and maintain different sources for constant leads or inquiries
11. Recommend or lead discussions on new offers to boost sales
12. Record and maintain information on business closed, ongoing projects, etc. on an ongoing basis.
14. Actively keeping track of services offered by competitors, their prices, and changes
15. Help manage existing relations with vendor networks and partner agencies and upsell them.
16. Stay up to date with the ongoings of the web 3.0 / blockchain space

Desired Candidate Profile:
1. Minimum 3 - 4 years of proven Business Development experience (preferably in a media or digital marketing or PR agency/company)
2. Excellent Communication skills - verbal and written (Verbal Skills, Command over Language, Fluency)
3. Willing to learn and grow
4. Ambitious and Aggressive approach towards Sales.
7. Working knowledge of the digital marketing / PR space
8. Professional yet affable personality.

Compensation:
Range of annual base compensation is upto ₹100000 per month including variables) depending upon the amount relevant experience and suitability for the role. The compensation mentioned is a base salary and there will be additional incentives based on performance.

Job Location:
Candidate has the flexibility to work from home or any location of their choice.

Job description

At FR8 we believe in improving the lives of truck owners by providing more loads to his trucks. Our endeavor is to ensure 2 million Indian truck owners get the load they want with assured payments. With this spirit we take challenges head-on, explore new opportunities and rewrite the rules of the transportation industry.

Role: Javascript Developer

Required Technical Skill Set: java script, React.Js, Node.Js

Location : Chennai

Experience: 2-5 years

Desired Competencies (Technical/Behavioral Competency)

Must-Have:

proficient in both front and back end coding.

Seeing through a project from conception to finished product.

Familiarity with JavaScript frameworks such as Node JS, React JS

Passion for coding and startups, willing to work long hours in challenging tasks

Good analytical skills and basics knowledge of programming

To know more,

visit our website www.fr8.in

Requirements

• Minimum 2+ years' experience as a software developer.
• Highly experienced with backend programming languages - NodeJs or Java etc, Highly experienced with front-end programming languages - HTML, CSS JavaScript, etc Proficient experience using - advanced JavaScript libraries and frameworks.
• Familiarity with Git.
• Experience consuming API endpoints.
• Good to have - Kafka/queuing system
• Should be well-versed in using multiple Databases - SQL/NO SQL.
• Should have experience using in- memory Data Bases-Redis.
• Experience with Unit-Testing.
• Experience building web applications with responsive design.
• Experience with Node.js and/or other server-side JavaScript technologies and tools.
• Strong knowledge of design principles, user interfaces, web standards and usability.
• ES6 React JS/JSX, Redux, Web pack, Immutable.js .