Data AnalyticsRole/ Responsibilities:
Design and own product roadmap. Ensure steady execution of product life cycle processes from idea to final launch.
Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Create buy-in for the product vision both internally and with key external partners
Translate product strategy into detailed requirements and prototypes Scope and prioritize activities based on business and customer impact Manage product team and guide whenever necessary.
Work closely with engineering teams to deliver quick time-to-market and optimal resources.
Drive product launches including working with the public relations team, executives, and other product management team members Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
Act as a product evangelist to build awareness and understanding Assist in developing Product Strategy and Product Roadmap.
Define and create metrics to measure the success of the product. Work on continuous enhancements at each stage of the product life cycle Ability to conceptualize, manage and prioritize tasks
Requirements:
5+ work experience in product management.
Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
Solid technical background with understanding and/or hands-on experience in software development and web technologies
Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
Skilled at working effectively with cross-functional teams in a matrix organization
Excellent written and verbal communication skills
Should have hands-on knowledge with A/B Testing, Data Analysis & User Research.
Should be well-versed with Market Trends
Subodh Popalwar
Software Engineer, Memorres
About Choice Tech Labs
Similar jobs
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Adobe IllustratorProximity is a fully distributed team of developers, designers, product nerds, and geeks building cutting-edge tech at the intersection of growth and speed.
We are looking for a Senior UI & UX Designer capable of handling product design projects at a high level. You will work closely with both client and in-house product/design/dev teams on mid-to-long term projects. The ideal candidate should be comfortable with all aspects of UI & UX design, have excellent product thinking and problem-solving abilities, good written and verbal communication skills, and a keen aesthetic sense.
You will be responsible for —
- Developing and conceptualizing a comprehensive UI/UX design strategy for the projects you're assigned to.
- Producing high-quality design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
- Creating a distinctive UI language based on visual identity guidelines of the brands you're working with.
- Creating design systems for mobile and web products, along with visual design systems in the form of illustrated/photography-based graphics.
- Testing and evaluating designs and flows using various testing tools.
- Looking at user data and identifying issues and opportunities for improvement.
- Collaborating with the development team to ensure proper implementation of your designs.
You have —
- A portfolio of professional UI and UX design work for both web and mobile platforms.
- A thorough understanding of all stages of UI and UX design, with the ability to execute a project from start to finish.
- A basic understanding of various data and analytics tools like Google Analytics, MixPanel, Maze etc.
- Mastery over Figma, Sketch, Photoshop, and Illustrator, and some familiarity with basic motion graphics (After Effects).
- A good understanding of web and mobile technologies. You know how HTML, CSS, JS, iOS, and Android systems work, even if you can't code.
- The ability to be a team player, but you're comfortable working independently too.
- Excellent written and verbal communication skills.
- Good multi-tasking and time-management skills, with the ability to prioritize tasks strategically.
- The ability to learn and pick up new software, plugins, or technologies easily and quickly.
- A keen eye for design standards and quality.
- A strong work ethic, high levels of self-motivation, and a willingness to over-communicate about work in order to make a remote environment more productive.
- The ability to work and collaborate remotely.
Bonus points if you have —
- Illustration/art skills
- 3D modeling skills
- Animation/advanced motion graphics skills
- UX Writing or general writing skills
- Brand design skills
- Experience using any other tools like Webflow, Airtable, Zapier, Mailchimp, etc.
What you get —
- 100% Remote: Work from anywhere you please, as long as you have access to fast internet and a comfortable, distraction-free workspace.
- Flexible Timings: Set your own hours, and create a productive schedule that works for you.
- Best in class salary: We hire only the best, and we pay accordingly.
- Proximity Talks: Meet other designers, engineers, and product geeks — and learn from experts in the field.
- Keep learning with a world-class team: Work with the best in the field, challenge yourself constantly, and learn something new every day.
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
- Identifying New product/ Processes that could lead to enhancing company value proposition to different segments and thus increase MS, Price premium.
- Capturing (NPD) New Product Development ideas from:
- Customer Insights
- R&D development projects
- Competition Bench marking
- Managing & Anchoring the NPD funnel, shepherd the commercialization process.
- Launching new products & strengthening the existing brands.
- Preparing & implementing promotional strategies that should be creative.
- Designing Promotional / communication strategies for the various brands of the organization.
- Ensuring Monthly / Quarterly brand review & monitoring.
- Co-ordinating with all support function for effective implementation of marketing strategy.
What you need to have:
- Exceptional in launching new products and strengthening existing brands.
- Well organized with a track record that demonstrates self motivation, creativity and initiatives to achieve both personal and corporate goals.
- Strong articulation skills and ability to stand ground on his / her recommendation
- Ensures alignment of all internal and external stakeholders
- Strong systems and process orientation
- Passionate and deep knowledge of Paper/ Board industry and evolving consumer need
- Preferred People from R & D and NPD from board and packaging section of paper Industry
React Native● Experience Level: Min 2+ years
● JavaScript/Typescript and React Native.
● Experience using technologies like React Native, Redux/MobX/Saga, TypeScript, modern
CSS frameworks and webpack.
● Familiarity with native build tools, like XCode, Gradle {Android Studio, IntelliJ}
● RESTful API’s, basic HTTP knowledge, GET/POST.
● Good Communication Skills
The role is based in Bangalore. Are you ready for such an ambitious challenge?
What Will You Do ?
- Develop the product strategy and roadmap for our core bookkeeping platform, with specific focus on enhancing user retention and stickiness of the App, in concert with other product managers and cross-functional peers.
- Identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional teammates, diving into data and competitive analysis.
- Define, understand, and improve key funnels and metrics.
- Own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
- Drive roadmap implementation in collaboration with Engineering and UX/UI peers: making trade-offs, anticipating staffing needs, risks, and ensuring frequent and clear communication.
- Help define processes and implement Agile best practices to continuously improve Sprint Planning and Sprint Management
- Use outcome estimation to prioritize the Product Backlog and maximise value delivered to users and the business
What Does It Take?
- 2-6 years of experience in Product Management
- Experience in Mobile App Product Management for a technology driven organization
- Passion for solving real people problems at scale
- Depth of experience leading major product or growth initiatives across multiple products, platforms and feature clusters
- Impact focus and consistent history of delivering measurable results for both users and the business.
- Data-minded whenever possible. You deeply understand how your products work and how to measure long-term impact. You know every step of the funnel. You can design, run, and interpret experiments and A/B tests, and probably know a bit of SQL.
- You can - rewire- your brain to think like a real business owner would and are genuinely interested in understanding their behaviour and motivations
- Ability to think big and small to build a portfolio of experiments and larger features.
- Impeccable follow-through. You say what you- ll do, and do what you say. You hold your team to this standard. You don't let details slip.
- You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.
- Written communication that is clear and effective.
- You are competitive and like scale, settling for #2 is not your thing
- You thrive in a high pressure, high ambiguity environment
Plus Points :
- Successful track record in scaling up a consumer-facing product with supply & demand dynamics, primarily focusing on retention and engagement metrics
- Experience in fully owning an end-to-end domain and roadmap building for at least 1 year
Roles and Responsibilities
Develop and Implement Technology Solutions
Understand Functional Specifications and transform into technical programs specs to code, test and debug programs
Develop, Code and execute unit tests, systems and integration and acceptance tests and testing tools for functions of high complexity.
Perform performance tuning to improve performance over multiple functions.
Troubleshooting and resolving issues to optimize performance
Support functional consultants in designing solutions for the gaps identified.
Desired Candidate Profile
7- 12 Years of ABAP Experience
Strong Object Orientation experience
SAP ABAP and Netweaver / Webdynpro Development
SAP H4 HANA 1709 and above
Experience in third party integration
Knowledge and experience of delivering projects in an agile framework
Strong analytical and problem solving skills
Ability to write technical speficifications
Great interpersonal and communication skills
SAP Certification is a plus
Work Experience in a pharma company is another big plus
• As a leader, you will be Facilitating discussions and lead decision-making on all
engineering aspects of his/her team.
• Able to define and execute the engineering plans for the areas under his/her ownership.
• Drive engineering best practices for the team.
• Define, implement and maintain the hygiene of the production systems (both engineering
and processes) for the areas under his/her ownership.
• Responsible for the health of the business directly owned by the team.
• Challenging business & product on outcomes, channelize feedback into execution, and
be accountable for engineering outputs
• Hiring, mentoring and retaining a best-of-class engineering team.
• Responsible for all stakeholder management including but not limited to business,
product, operations, and clients/vendors
Javascript
HTML/CSS- 4-15 years experience in Perl Development with a working knowledge of the following web development stack: HTML/XHTML, CSS, JavaScript, Apache/Nginx .
- Extensive experience with OO Perl.
- Proficient with building/managing relational databases.
- Any perl based web frameworks ( Mojolicious, Catalyst, Dancer , CGI Application).
Javascript
PHPHTML/CSS
Bootstrap
React.js-
To handle the full development cycle.
-
To be responsible for timely releases of the projects.
-
To have knowledge of server AWS.
-
Knowledge of W3C standards and best practices.
-
Experience in working on Linux (Installing and configuring packages like apache, Nginx, virtual hosts, etc)
-
Ability to translate business requirements into system design and perform as per the needs
-
Knowledge of Git.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres