Operations Manager

SPAY FINTECH PVT LTD is looking for a talented [Banking Alliancer] to join our growing Banking Alliance team!

*About SPAY FINTECH PVT LTD*

SPAY FINTECH PVT LTD is a leading provider of innovative payment solutions in India. We are committed to empowering businesses and individuals with secure, convenient, and affordable financial services. 

*About the Banking Alliance team*

The Banking Alliance team is responsible for building and fostering relationships with key banking partners to expand our reach and offer our services to a wider audience.

*About the role*

In this role, you will be responsible for:

* Developing and maintaining strong relationships with banking partners

* Negotiating and finalizing agreements with banks

* Managing the onboarding and integration of new banking partners

* Supporting the ongoing maintenance and optimization of existing partnerships

* Identifying and analyzing new partnership opportunities

* Contributing to the development and execution of the Banking Alliance strategy

*Qualifications*

* Proven experience in relationship management, preferably within the financial services industry

* Strong understanding of the Indian banking landscape and regulatory environment

* Excellent communication, negotiation, and interpersonal skills

* Ability to work independently and as part of a team

* Strong analytical and problem-solving skills

* Experience working with data and financial models (a plus)

*Benefits*

* Competitive salary and benefits package

* Opportunity to work in a fast-paced and dynamic environment

* Be part of a team that is making a real difference in the financial services industry

Regards

Harsh Porwal

harsh at spay.live

Role Overview:

We are seeking a highly skilled and customer-focused Program Manager with strong technical knowledge to join our EdTech company. This individual will play a crucial role in managing online courses, solving customer queries, and ensuring the seamless delivery of educational programs. The ideal candidate will have a deep understanding of the technical aspects of online learning platforms and possess exceptional problem-solving and customer service skills.

Responsibilities:

Course Management:

Oversee the technical aspects of online courses, ensuring smooth integration and functionality.

Collaborate with the content team to ensure courses meet technical specifications and requirements.

Customer Query Resolution:

Act as a primary point of contact for customer inquiries related to technical issues or course content.

Provide prompt and effective solutions to customer problems, escalating issues when necessary.

Platform Optimization:

Continuously assess and optimize the online learning platform for technical efficiency and user experience.

Collaborate with the technical team to implement platform improvements and updates.

Technical Support:

Offer technical support to course creators and instructors, troubleshooting issues related to course creation and delivery.

Conduct training sessions for instructors on platform usage and technical best practices.

Data Analysis:

Utilize data analytics tools to monitor user engagement and identify areas for improvement.

Provide regular reports on technical performance and user activity.

Collaboration with Development Team:

Work closely with the development team to communicate customer feedback and contribute to the improvement of the platform's technical features.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proven experience in program management, preferably in the EdTech industry.

In-depth technical knowledge of online learning platforms, LMS, and e-learning technologies.

Strong problem-solving skills with a customer-centric approach.

Excellent communication skills, both technical and non-technical, to effectively liaise with different stakeholders.

Package: 4L - 6L/yr

Experience: 1 - 2 yrs

Benefits:

Competitive salary with performance-based incentives.

Opportunities for professional development and growth within the company.

A collaborative work environment at the forefront of EdTech innovation.

If you are passionate about education, possess technical acumen, and are dedicated to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.

Key Responsibilities:

Purchase Order Processing:

Prepare and review purchase orders from various departments or individuals within the organization.

Verify the accuracy and completeness of purchase orders, ensuring they are properly authorized and comply with company policies.

Enter purchase order details into the accounting system (Tally Prime)

Invoice Verification and Processing:

Gather invoices and match them with corresponding purchase orders and delivery receipts.

Verify the accuracy of invoices, including quantities, prices, and applicable taxes.

Resolve discrepancies or issues with invoices by communicating with vendors, procurement, and other internal stakeholders.

Coordinate with vendors to resolve any payment-related inquiries or issues.

Engage in Warehousing activities related to invoices and inventory.

Vendor Relationship Management:

Develop and maintain positive relationships with vendors, responding to inquiries and resolving any issues promptly.

Ensure vendor accounts are accurately maintained in the accounting system, including contact information and payment terms.

Communicate payment schedules to vendors and provide remittance advice as required.

Reporting and Reconciliation:

Prepare periodic reports related to accounts payable, such as the outstanding creditor's reports, vendor ageing payables, and vendor statements.

Reconcile vendor statements with accounts payable records, investigating and resolving any discrepancies.

Job Description:

• Responsible for helping in data preparation and data pull
• Should be able to cut and slice data to extract interesting insights from the data
• Work closely with cross-functional teams, TPMs & PMs to execute deliverables
• Identify key requirements needed from cross-functional teams and external vendors
• Accountable for delivering against established business goals/objectives
• Analyse, evaluate, and overcome program risks, and produce program reports for senior management and stakeholders
• Working on strategy development to enhance user experience
• Work with development teams to learn existing projects and different use cases.
• Hands-on experience in Excel & MS Office - Expert, SQL will be preferred

Technical Skills:

• Sales & acquisition experience, Customer Service, Customer Relationship, Relationship Management
• Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data

Desired Skills:

• An ability and interest in working in a fast-paced, ambiguous, and rapidly changing environment
• Should have worked on Business Projects for an organization, Ex: customer acquisition, and customer retention.

1-3 Years’ experience (maximum 3 years) in Business Analyst/Program Manager/Project Manager role having good knowledge of SQL, Excel, and MS Office

Experience: 1-3 yrs of experience in Client servicing and vendor acquisition (Mandatory)

Working days & Timings:  6 days working & 11a.m to 9 p.m

About Role: We at Pushstart have a premium offering through which we help startups hire verified agencies. We have a network of 150+ agencies (PS partners), across 15 categories. We have helped more than 500 startups like Goodera, Upgrad, Glide Invest (part of Motilal Oswal), Aditya Birla Group,  Leap Finance, Fitternity, Headout, etc in solving their service requirements. 

Your role will involve onboarding top agencies to cater the service requirements of startups across India.

Job Responsibilities:

1. Understand and gather the servicing requirements of the startups.
2. Sourcing the agencies, approaching them actively, doing a quality check and verifying them.
3. Pitching, negotiating, onboarding the right agencies as PS partners, signing contracts and maintaining all the records.
4. Monitoring & tracking the performance of the current agencies on a regular basis, rating them and working on the gaps/shortcomings of it.
5. Maintaining relationships with the partners and working with them to address the gaps/shortcomings 
6. Implement the process with maximum operational efficiency and constantly suggest methods to improve the process

Must-Have Requirements:

1. Good interpersonal skills to interact and communicate with leads & partners
2. Ability to derive and think analytically for improvement and development of current partner network & their performance  
3. Multi-Tasker and a quick learner and implementer.
4. Good data handling skills and excel skills.
5. Capability to work independently and collaborate with cross-functional teams.

Preferred Requirements:

1. Likes talking with people and influencing their decisions
2. Understands the B2B marketing and sales process
3. Agency Background in Sales + Client Servicing Preferred
4. Supply Acquisition experience in startups like Dunzo, Urban Company, Pepper Content, etc preferred. 

To Apply: https://bit.ly/SupplyAcquisition">https://bit.ly/SupplyAcquisition

About Us:

https://pushstart.in/">Pushstart started as a small FB group of entrepreneurs helping each other with their startup ideas 3 years back and has evolved into India’s most active and trusted community that caters to the needs of 25,000+ entrepreneurs across India. 

Pushstart runs a network of 30+ niche communities via which entrepreneurs discuss their professional problems, exchange trusted business contacts, and help each other to GROW their Business together.  

In addition to the communities, Pushstart dedicatedly helps entrepreneurs in networking by helping them get warm B2B Introductions with top-funded startups and hire verified agencies on-demand 

Project Delivery, Project Management, Resource allocation, Project Planning, Project Mentioning, Team Management, Vendor Management, Risk Management, Project oversight / coordination / management

• Should have minimum 0ne year experience in US AR Calling .
• Must have experince in Denials
• Must have experience in provider end 
• Candidate should be ready to work in night shift 
• Ready to relocate to Ernakulam
• Preferably immediate joiners 

• Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

• Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships 

• Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

• Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

• Envision and execute strategic partnerships e.g., industry associations, universities

• Managing own and team’s BD pipeline - tracking communications, success rates, etc.

• Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations