AR Caller | Ernakulam

Niswey is a rapidly growing company focused on leveraging the USD 120 billion martech industry. We have marketing services as well as products built largely around the HubSpot ecosystem. We are Asia's first HubSpot Elite partner, which makes us among the top 40 HubSpot partners globally. We have several products in the HubSpot marketplace and are building new ones this year. 

As a Software Project Manager, you will be responsible for the development happening for various client projects, as well as for Niswey's products. You will complete projects to the customer's satisfaction as per the specifications provided, within timelines and budget. You will be the lead subject matter expert for your projects and provide guidance to the tech team on a day to day basis. You will also train new members who join your team using the processes and development plan established. We expect that you will use your experience and expertise to improve all aspects of project planning and people management.

Experience: 4 - 6 years

Location: Remote. If you are in Delhi/NCR, great, but that’s not a requirement!

• Ensure all tech projects are delivered on time and are profitable
• Work with Account Managers to understand project requirements
• Analyze, plan and develop requirements and standards in reference to the projects
• Assign and oversee the daily tasks of technical team while ensuring each person on the team is actively working toward established milestones
• Hold daily technical team meetings to determine progress and address any questions or challenges regarding projects
• Hold regular retrospectives to identify the positives and negatives of a project, and establish what the tech team can take forward from this
• Determine and define clear deliverables, roles and responsibilities for team members required for specific projects or initiatives
• Establish and implement training processes and strategies for the technical team with support from the L&D team and CTO
• Be part of the recruitment and training of exceptional employees to fulfill posted positions within the tech team
• Update and maintain all production technologies ensuring proper maintenance and installation

• A degree in computer science
• Strong credentials in software development and troubleshooting
• Demonstrated understanding of the software development lifecycle and Project Management processes, strategies and methods
• Experience in mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting teamwork 
• Experience in applying analytical thinking and problem-solving skills for project management
• Ability to predict challenges and seek to proactively head-off obstacles
• Professional Project Management Certification is an added advantage

As a PM Tech, you will work closely with:

• CTO
• Development team
• Account Managers

This is a 100% remote role (Forever Work from Hime)

Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!

What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.

We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.

Job Profile:
- Prior experience in the client relationship would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone

What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance

You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations

Responsibilities :

- Record incoming queries from customers for airline ticketing
- Check for the best price
- Share a quote with the customer at the earliest
- Solve problems (if any) faced by customers
- Issue boarding pass 1 day prior to departure


Prerequisites
- Worked as a ticketing executive in a travel company
- Knowledge of Series Fare
- Strong Negotiation skills

What you will do:

• Building and managing strong relationships with key customer stakeholders
• Proactively monitoring client retention and customer account health
• Serving as a product expert on use cases and providing customer training
• Interfacing and collaborating with cross-functional teams to drive towards customer goals
• Providing prompt customer service to ensure client delight and minimal churn
• Following and creating processes that build long lasting client relationships
• Driving upselling by understanding client requirements and product fit
• Being the voice of the customer to drive process and product enhancement

 

What you need to have:

• Comfortable to work in the day/ evening shift as per the assigned region
• Strong ethical practices for client servicing
• 2 to 4 years of experience in client servicing (preferably in the international market)
• Effective communicator with strong analytical, problem-solving and organizational ability
• High level of comfort with handling technology    

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.

 

Job Description

Inside/Virtual Sales Specialist
Position – Virtual Account Manager

We are looking for a stellar Account Executive to join our team in Pune who would be
focused on the South East Asian market.
Responsibilities:
Prospect within named enterprises in South East Asia to generate pipeline
Consistently achieve license and recurring service revenue targets
Build a trusted advisor relationship with your prospects and customers
Use Simplifai’s prospecting and sales processes effectively
Ensure two-way flow of relevant and timely information
Anticipate challenges before the prospect does
Collaborate effectively with partnership, sales development, solutions consulting teams
The Candidate:

3-7 years of quantifiable, install base and new logo acquisition sales in B2B software with a strong
track record of success; experience with the full lifecycle of virtual sales from qualification, discovery
to closing
Strong willingness and ability to uncover opportunities by communicating a highly differentiated
value proposition to open doors at new accounts or expand deals at existing accounts; excellent
verbal and written communication skills with strong phone/video conference presence
Experience selling software platforms that belong to a nascent category in the Hype Cycle
Experience in account planning and opportunity management, and running a sales cycle
Experience framing value and ROI to business stakeholders
Ability to maintain an accurate CRM
Strong executive presence + interpersonal, written and presentation skills
Able to work independently and remotely from other members of your team
Outbound experience - Cold calls/emails/events etc. within prospect organizations.
Ability to identify prospect trigger/ pain with the right questions
Ability to learn to speak your prospect’s business language
Cross-cultural – you like working with many types of people across multiple geographies and
languages
Ability to learn what would make your prospect successful
The ability to teach your prospects using insights they didn’t know before
The ability to independently run a product demo
The discipline to meet your sales productivity requirements
Experience using prospecting tools - ZoomInfo, Lusha, Outreach, LinkedIn

What you will get to do:

The opportunity to script your success and growth path in a fast-growth Series A startup
Be one of the early Sales employees in the SEA region for Simplifai, with the added responsibility of
setting the strategy and leading the execution for Simplifai’s expansion in the SEA
Work with Sales and Product Marketing to develop new and leverage existing content
Work with some of the best talent from Norway and India
A deep knowledge of selling a SaaS B2B product in a category-defining company
Exposure to C-suite professionals from some of the top SaaS companies in the industry
The ability to prospect, demo, and close in a high paced environment
Full-stack learning of Sales tools
Achieve success that is directly proportional to the responsibilities you hold.

Please read below the description for the role: • Coordinate and manage all marketing, advertising and promotional activities of the clients. • Brief the Digital team about the client requirements, and get the job done as per the company’s standard & client’s brief. • Work on market research to determine market requirements for existing and future prospects / clients. • Maintain cordial relation with different media individuals • Meet clients on regular basis to understand their business and requirement. • Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms. • Manage the workflow and come up with solutions to execute jobs as per deadlines. • Being proactive in suggesting new ideas to clients. • Reports and Presentations would be needed on a monthly basis. • Create presentations for a new client pitch or big promotions.

We are looking for a skilled Accounting Clerk to perform a variety of accounting, bookkeeping and financial tasks. Responsibilities  Provide accounting and clerical support to the accounting department  Type accurately, prepare and maintain accounting documents and records  Prepare bank deposits, general ledger postings and statements  Reconcile accounts in a timely manner  Daily enter key data of financial transactions in database  Provide assistance and support to company personnel  Research, track and restore accounting or documentation problems and discrepancies  Inform management and compile reports/summaries on activity areas  Function in accordance with established standards, procedures and applicable laws  Constantly update job knowledge Requirements  Proven accounting experience, preferably as an Accounts receivable clerk or Accounts payable clerk  Familiarity with bookkeeping and basic accounting procedures  Competency in MS Office, databases and accounting software  Hands-on experience with spreadsheets and financial reports  Accuracy and attention to detail  Aptitude for numbers  Ability to perform filing and record keeping tasks  Data entry and word processing skills  Well organized  High school degree  Associate’s degree or relevant certification is a plus