Operations Analyst | Project Management (Operations) | Indore

Building new relationships with schools, increasing market reach and penetration in assigned territory.

• Implementation of outreach strategies to maximize visibility and reach the target audience for UG program.

• Efficient implementation of outreach initiatives like delivering presentations and interactive sessions, participation in career fairs etc.

• Managing events such as principals’ meets, press briefings, open houses.

What is expected from you:

● Strong Corporate Training selling skills including excellent relationship-building, networking, and time-management skills

● Excellent in Business communications and email etiquette

● Exposure to LinkedIn and other portals

● Ability to generate B2B leads

● Experience in Lead Research and Prospecting

● Experience in cold calling, email campaigns, and using social media to generate leads.

● Data Maintenance and organization skills

● MBA qualification or Experience in Business development is preferred ● Any exposure to IT Training & Talent Acquisition will be an added advantage

● Previous sales experience in a B2B environment.

What will you be doing?

● Conduct Market Research on the company and understand the need of the training needs

● Acquire new clients through networking, direct contact, or marketing campaigns

● Sending 40 to 50 emails customizing to each client

● Good at researching the email id, and contact number of the concerned person

● Close sales and achieve quarterly quotas.

● Build and nurture client relationships via various channels

● Coordinating with multiple internal stakeholders on daily basis

● Develop and implement marketing plans designed to maintain and increase existing business and capture new opportunities

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Work Profile

• Delivering a complete front end application in AgularJS
• Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Integrate with the back-end developer in the process of building the RESTful API
• Communicating with external web services for 3rd Party tools and services integration

Requirement

• Experience and proficiency with AngularJS, JavaScript and HTML5
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ability to provide SEO solutions and optimization
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS

Do you have excellent tech knowledge, have worked a little and wish to take your career in a new direction, then this role is for you.

What you need to have:

Short runs at Bourdaina are 3 month fast track programs with clearly defined processes & objectives. 

Here's what you'll do day-to-day:

• Actively seeking out new sales opportunities through cold calling, networking and social media.
• A sales intensive role where you help restaurants, F&B brand, Hotels and FMCG brands by selling Bourdaina products
• Demonstrating and presenting products and services.
• Account management for key clients of the organisation.
• Manage end-to-end client relationships including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.

Here's what we're looking for:

• People with 0 - 3 years of work experience. Relevant experience in B2B sales will be great!
• Someone who comes with a strong sense of initiative and personal leadership demonstrating the ability to function independently, and comfortable working in a startup environment.
• A person who is articulate, organized, detail-oriented, and has the ability to multitask.

SquareShift is a young and fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are HQ in Singapore, with a world-class engineering team in India. 

Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies. As an early and core member of the team, you will work with founders, client business owners and will own organisations marketing efforts. 

Your responsibilities would include:

• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics 
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Have a disciplined approach to pipeline development through leveraging Marketing, Channel partners, Customers, Sales Development team and their own ability to organically prospect.
• Identify key influencers and decision makers at target companies and convince them on the benefits of our solutions
• Develop an overall account strategy that will lead to a well-executed, team based selling effort.
• Continuous follow-ups with prospects and clients
• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Create company intro and pitch for service or product demo as and when required  
• Write a pitch for email and social media and other assets 
• Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals

Job Requirements:

• 3+ years of experience in the IT industry
• Historical track record of success in business development
• Experience with marketing & business development for software development services
• Self-directing and agile, with the ability to quickly pivot strategies, as needed.
• Passionate, creative thinker with exceptional analytical skills. 
• Team player with superb collaboration and communication skills. 
• Outstanding communication and interpersonal skills.
• Keep current with business development strategies, best practices, and associated resources

Skills & Competencies

• Excellent writing and communication skills
• Interpersonal skills and ability to build rapport with clients
• Strong knowledge of email marketing & other outbound campaign tools
• Ability to identify potential leads
• Ability to prepare PPTs for clients 
• Critical thinking skills
• Knowledge of sales management, marketing, strategic management, and business planning

Why SquareShift?

We firmly believe that our growth, long term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Website - https://www.squareshift.co/">squareshift.co