Sales Engineer

Job Title: Telecaller

Experience Required: 1 to 2 years

Location: Bhopal

Job Summary:

We are looking for an experienced Telecaller with excellent communication skills, proficiency in MS Excel & Word, and prior experience in telecalling. The candidate will be responsible for handling outbound/inbound calls, maintaining records, and ensuring customer satisfaction.

Key Responsibilities:

• Make outbound calls to potential and existing customers.
• Answer incoming calls and resolve customer queries.
• Provide accurate information about products/services.
• Maintain call records, customer details, and follow-up status in Excel/Word.
• Achieve daily/weekly/monthly call and conversion targets.
• Build and maintain good customer relationships.
• Work closely with the sales/support team for smooth operations.

Required Skills:

• Minimum 1 years of telecalling/inside sales experience.
• Strong verbal and written communication skills (English/Hindi/).
• Proficiency in MS Excel & MS Word.
• Ability to handle customer objections and provide solutions.
• Target-driven, confident, and self-motivated.

Qualifications:

• Graduate/12th Pass (with relevant experience).
• Prior experience in telecalling, customer service, or sales preferred

Roles and Responsibilities:

• AWS Cloud Management: Design, deploy, and manage AWS cloud infrastructure. Optimize and maintain cloud resources for performance and cost efficiency. Monitor and ensure the security of cloud-based systems.
• Automated Provisioning: Develop and implement automated provisioning processes for infrastructure deployment. Utilize tools like Terraform and Packer to automate and streamline the provisioning of resources.
• Infrastructure as Code (IaC): Champion the use of Infrastructure as Code principles. Collaborate with development and operations teams to define and maintain IaC scripts for infrastructure deployment and configuration.
• Collaboration and Communication: Work closely with cross-functional teams to understand project requirements and provide DevOps expertise. Communicate effectively with team members and stakeholders regarding infrastructure changes, updates, and improvements.
• Continuous Integration/Continuous Deployment (CI/CD): Implement and maintain CI/CD pipelines to automate software delivery processes. Ensure reliable and efficient deployment of applications through the development lifecycle.
• Performance Monitoring and Optimization: Implement monitoring solutions to track system performance, troubleshoot issues, and optimize resource utilization. Proactively identify opportunities for system and process improvements. 

Mandatory Skills:

• Proven experience as a DevOps Engineer or similar role, with a focus on AWS.
• Strong proficiency in automated provisioning and cloud management.
• Experience with Infrastructure as Code tools, particularly Terraform and Packer.
• Solid understanding of CI/CD pipelines and version control systems.
• Strong scripting skills (e.g., Python, Bash) for automation tasks.
• Excellent problem-solving and troubleshooting skills.
• Good interpersonal and communication skills for effective collaboration.

Secondary Skills:

• AWS certifications (e.g., AWS Certified DevOps Engineer, AWS Certified Solutions Architect).
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Knowledge of microservices architecture and serverless computing.
• Familiarity with monitoring and logging tools (e.g., CloudWatch, ELK stack).

Job Requirements:  

• Strong command over language
• Strong visualisation skills
• Highly skilled with creating content and understanding the needs of the client and delivering the right grammar for the audience for each piece of content
• Can effectively research and organise data for all related topics for various industries/businesses
• Can create and edit original copy that is accurate, well-researched, and meets client/company needs and deadlines.
• Should have enough experience with creating content for B2B and for B2C marketing
• Should have written for videos, blogs, websites, podcasts,etc. 
• Having worked on content for corporate videos/ explainers will be an added advantage. 
• Can work well under pressure and to tight timelines
• Exposure to understanding the video production process would be an added benefit
• Understanding of global quality and trends in marketing content and content writing

Qualifications: 

• Strong creative vision, insight-driven, problem solving skills and understanding of business objectives and brand strategy
• A proven track record of leading and managing teams.
• Great communication and presentation skills
• Exceptional writing skills 
• Ability to craft engaging and persuasive content that resonates with the target audience while adhering to brand guidelines and voice.
• Capacity to think outside the box and develop unique angles and approaches to communicate messages effectively.
• Ability to conduct thorough research to understand client needs, brand positioning, and competitive landscapes.
• The ability to work well under pressure and adhere to tight deadlines

Company description

AG, an industry-leading specialist in SAP consulting services, SAP Gold Partner and an SAP Quality Awards Gold Winner, delivers solutions that solve business challenges and understands SAP to an expert level – all reflected by our ISO-Certifications in 9001, 14001 and 45001. We’re proud to employ some of the world’s most talented and best trained SAP and RPA Consultants across all our international locations. Our Consultants have extensive SAP Implementation and ‘real world’ SAP Support experience and are experts in Business Process Enhancements, Data Migration and SAP 3rd Party Application integration. Our solutions are intelligent, practical, based on the latest technology and loved by users. We constantly engage and collaborate with our employees, our partners and our clients, ensuring we maintain our high quality standards and to continue to be innovative across all areas of our business. Helping our employees, partners and our clients to be exceptional has earned AG a place in the Financial Times (FT) 1000 – Europe’s Fastest Growing Companies list 2021.

Headquartered in Slough, UK with offices in Chennai/Hyderabad/Pune/Milan & Aberdeen with teams across Europe and India.

See www.agcapps.com for more details.

Location: Chennai/ Hyderabad/ Bangalore

Position

We are looking for a talented Senior SAP FICO S/4HANA Functional Consultant (Finance & Controlling with PS Experience) ideally with exposure in the Oil and Gas/Energy Natural Resources sector OR Automobile sector with a strong leadership focus. Qualified candidates will work on implementation and support projects. The SAP Finance and Controlling (FICO) Senior Consultant will work with clients to understand their finance business processes and accounting practices, analyzing and translating those requirements to enhance support and facilitate effective solutions, using their business process knowledge and SAP FICO Technical Knowledge. They will assist clients in the implementation, configuration, and support of SAP Functionality. Strong SAP Finance and Controlling skills and S4/HANA implementation experience is required, in areas such as Business Partners, Currency settings, New Fixed Assets, parallel and extension ledgers and Fiori Apps. Additionally, experience of working on an SAP S/4 conversion project, understanding of Central Finance and its application in the HANA landscape would be advantageous as well as experience in Profitability Analysis (COPA), Product Costing, Opentext (VIM), Joint Venture Accounting (JV), or Project Systems (PS) is required. 

Key responsibilities

• Liaise with clients to provide them with full life-cycle project implementation consulting expertise including assessments, blueprinting, configuration, testing, data migration and go-live stabilization.
• Liaise with client to prepare and facilitate assessment/blueprint workshops to analyse clients’ business requirements. Consultant must be able to define the SAP Blueprint by embedding the Business processes and Standard SAP best practices for existing software, hardware, and network provision.
• Examines existing business models and flows of data, and designs functional specifications and test plans for new systems to meet clients’ needs.
• Write detailed functional mapping to SAP applications, functional gap analysis, detailed blueprint design and process documentation, and detailed functional specifications for any custom development. This includes integration points with other SAP modules such as MM (Materials Management), SD (Sales and Distribution) and PS (Project Systems)
• Prepare summary level presentations and facilitate future and emerging state system design and process workshops to obtain client acceptance.
• Perform and/or oversee, configuration of SAP applications, creation of unit test scripts,and execution of unit tests.
• Train client staff on design, application functions and configuration to implement new systems.
• Create and/or support creation of integration/user acceptance test scenarios and scripts, as well as facilitate and provide direct support for user testing.
• Create and/or support creation of Data Migrations scripts and templates, and assist or perform the Data Migration.
• Create and/or support creation of cut over plan, as well as facilitate and provide direct support for production migration and go-live stabilization.
• Provide status updates on assigned work to management and, when required, act as a project manager on small to medium-sized projects. Provide consulting services on both new implementations and existing support projects.
• Complete the necessary training with regards to ISO 9001, 14001 and 45001 and be continually engaged via their work and be more focused and integrated with helping the company succeed in achieving ISO standards of 9001,14001 & 45001 .
• Strive to be aware of processes and procedures to fulfil and adhere to requirements as required under the ISO 9001, 14001 and 45001
• Responsibility for reporting, monitoring measurement, nonconformity and corrective action with regards to ISO 9001, 14001 and 45001

Qualifications/Experience

• Educated to degree level, or relevant accounting or business administration qualification, or applicable work experience would be advantageous.
• SAP S/4HANA implementation experience required. Project references must be verifiable.
• Minimum of 8 years of experience in a full cycle implementation as well as in support projects.
• Experience of undertaking feasibility studies for major IT developments incorporating costs and benefits and present proposals to clients.
• Experience of assisting clients in the implementation, configuration, and support of SAP Functionality.
• Strong communication in English language and good interpersonal skills.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Must be results oriented, and demonstrate a “can-do” attitude – adaptability, flexibility, and resourcefulness.
• Experience of examining existing business models and flows of data and designs functional specifications and test plans for new systems to meet clients’ needs.
• Experience of working closely with clients to implement new systems. Mentor and/or oversee other consultants assigned to the project.
• Experience in a Utility / Oil & Gas sectors would be an asset. 

Your Responsibilities:

• Own the backend stack – Python based, that powers our product

• Collaborate with Data Scientists, Backend Developers(Node.js), Front-end developers, DevOps to design and implement new features
• Build and maintain several Backend Jobs and REST’ful Services which will be used internally in a Macroservices/Distributed services environment.
• Deploy and monitor the Jobs and endpoints ensuring availability and scalability(ability to handle 100X data processing load)
• Work on full project lifecycle starting from requirements gathering/understanding the problem to deploying and maintaining the project.

Skills that you bring Along:

• A minimum 8+ years of extensive work experience with Python and related frameworks – particularly Flask.
• Extensive experience in designing and scheduling backend Python jobs
• Hands on working in different file formats like Json, Parquet, csv etc. coming from Data Science side.
• Extensive experience with databases such as Postgres and Mongo.
• Extensive experience in Cloud Infrastructure (AWS based) – e.g. AWS API Gateway, Lambda Functions etc.
• Experience with cache like Redis and/or Memory cache
• Good experience in Microservices/Macroservices or Event driven Architectures
• Good experience with design patterns
• Experience in writing advanced SQL-queries, good knowledge of PL/SQL
• Good understanding of Software Design Principles and domain-driven design
• Good experience with Continuous Delivery and Containerization(Docker)
• Good experience in designing and maintaining REST’ful API endpoints
• Ideally maintaining infrastructure-as-code using Terraform
• Ideally experience in parallel data processing and building end-to-end Data Pipelines using tools such as Airflow/Prefect and Spark/Dask
• Excellent communication skills and the ability to explain complex topics in a simple manner

• Design and development of three-tier - high performance and scalable enterprise product.
• Own feature development from definition, design through delivery.
• Hands-on full stack developer who is passionate about Go Language, Java/J2EE development, UI, SQL, building highly scalable and resilient applications, and focused on solving complex business problems
• Orientation to contribute both as a technical lead as well as an individual contributor.
• Lead the team to deliver high-quality software, by reviewing their work and mentoring them.
• Ability to research, follow up and resolve complex challenges.
• He/She will have responsibility for unit-level design, coding, unit testing, integration testing, and participating in the full SDLC
• He/She will be expected to produce high-quality code that can pass critical peer review, and work under a high-pressure and timeline-driven environment.

Qualifications

• Bachelor’s degree or higher in Computer Science or Engineering equivalent
• Minimum of 5 years experience in product development
• Responsible, organized, and possess critical thinking with good interpersonal and communication skills
• Able to demonstrate good analytical problem-solving abilities and strong leadership aptitude
• Able to work at both abstract and detailed level
• Must be fluent in English, and strong communication skills.
• Motivated self-starter that likes to work as part of a team

Technical Requirements

• Strong experience in Core Java 8 and above, Collections and Data structures.
• Develop solutions using core java, Spring / Spring Boot, JSON, Rest API, and other web technologies.
• Hands-on with UI development with strong experience in HTML5, JavaScript, CSS3, Responsive UI. An added advantage for exposure to Angular. Knowledge of Liferay will be added advantage. Ability to design and develop UIs and end-to-end integration.
• Object-oriented analysis and design using common design patterns.
• Enforcing and Writing code following good standards (well documented with good code coverage and properly tested code).
• Excellent knowledge of Relational Databases, SQL, and ORM technologies (Hibernate and Mybatis). Ability to model & design databases for high availability and high volume.
• Ability to design and build a scalable platform with APIs.
• Strong programming skills, as well as the ability to review complex code bases written by others.
• Strong knowledge of test-driven development and continuous integration
• Exposure to security, application clustering, and load balancing techniques.
• Passion for collaboration and working on agile teams. Prior experience with working on fast-paced milestones using flexible and adaptive methodologies.
• Excellent problem-solving skills.