Sales Engineer

Backend Developer

*       You will be expected to develop and maintain large-scale complex backend web applications.

*       You will be expected to rapidly learn and apply relevant new technologies.

*       You will be having a high level of interaction with business and product stakeholders.

*       You will be working on the entire web application stack, which includes:

-          Web server hosting

-          RESTful / RPC communication

-          Message brokering

-          Backend application layer, which includes the service and domain layers

-          Data layer for persistence or caching

*       You will be participating in an agile software development cycle, which includes:

-          Design

-          Development

-          Code Review

-          Unit and Integration Testing

-          Deployment

*       You will be exposed to the following technologies:

-          Web application frameworks: Ruby on Rails, Node.js, Java Play, Vert.x, AIOHTTP, AWS Lambda

-          Languages: Ruby, Java, Kotlin, Javascript, Python

-          Datastores: PostgreSQL, Aerospike, Redis, Amazon Redshift

-          Communication: HTTP, Amazon SQS, Sidekiq, Amazon SNS

-          Server Management: Amazon ECS, Docker

*       You will be contributing to products concerning both customers and partner drivers.

*       Product sectors include:

-          Growth: You’ll build tools to help boost user growth on the platform including our industry best driver on-boarding, training and certification system, referral system, and lead management models.

-          Lifecycle Management: Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.

-          Transaction Experience: You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.

-          Fulfilment: As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.

-          Enterprise Solutions: You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimization tools, alerting and monitoring tools, and analytics suite among others.

-  Colleges: All NITs, IIITs and IITs, BITS, PEC, VIT, PESIT, DTU and Indraprastha University

-  CGPA: >= 7.5

Job Title: Senior Developer – ServiceNow (TSM/CSM – Telecom Domain)

Role Overview:

We are seeking a highly skilled Senior ServiceNow Developer with a strong background in either Telecommunication Service Management (TSM) or Customer Service Management (CSM), with hands-on telecom domain experience. This is a technical lead role focused on developing scalable, maintainable ServiceNow applications and integrations tailored for communication service providers (CSPs).

The ideal candidate will have at least 5 years of experience in ServiceNow development, solid scripting and integration expertise, and deep understanding of ITIL processes and telecom service modeling.

⚠️ Note: We are specifically looking for candidates with practical experience in CMDB development and the TSM/CSM domain. Prior candidates with limited hands-on experience or inability to demonstrate scripting proficiency will not be considered.

Key Responsibilities:

• Lead configuration and customization of ServiceNow modules – primarily TSM (Change, Problem, Incident, Service Order Management, Technical Catalog, Inventory) or CSM in telecom use cases
• Work closely with architects and business analysts to implement solutions aligned with CSDM, telecom data models, and TM Forum frameworks
• Develop REST/SOAP-based integrations with external OSS/BSS platforms, network management systems, and other IT tools
• Write clean, efficient JavaScript-based scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.)
• Build and manage Service Portals, Catalog Items, and associated workflows using Flow Designer and IntegrationHub
• Design and implement CMDB structures relevant to telecom resources (CFS/RFS layers) and manage relationships via CI classes
• Implement automated testing (ATF) and follow CI/CD best practices using update sets and DevOps tools
• Troubleshoot complex production issues across TSM/CSM workflows and propose platform optimizations
• Mentor junior developers and contribute to platform documentation, review processes, and governance best practices

Required Skills & Experience:

• 5+ years of ServiceNow development experience, with a minimum of:
• 2+ years in ServiceNow TSM (preferred)
• Or CSM module experience with telecom domain projects
• Deep expertise in ServiceNow APIs, custom scripting, and REST/SOAP integrations
• Strong understanding of telecom service modeling (CFS/RFS/resource mapping)
• Hands-on experience with:
• CMDB and CSDM modeling for telecom services
• Incident, Change, Problem, Case Management workflows
• Service Portals, Business Rules, Client Scripts, UI Policies
• Experience implementing Service Order Management, Service Inventory, and Technical Catalog in telecom
• Familiarity with TM Forum APIs and standards (eTOM, SID, TMF620, TMF641)
• Knowledge of ITIL processes and best practices for support and service delivery

Preferred Qualifications:

• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist – TSM or CSM
• Prior experience with OSS/BSS systems like Amdocs, Netcracker, Ericsson, or Nokia
• Exposure to 5G, SDN/NFV, network slicing, or cloud-native network architectures
• Experience with Automated Test Framework (ATF), Scoped Apps, and UI Builder

⚠️ Important Candidate Evaluation Notes:

• Candidates must demonstrate hands-on experience in:
• TSM or CSM in a telecom setting
• CMDB development and customization
• Scripting and API development (evaluated during technical screening)
• Candidates unable to clearly articulate their work in TSM/CSM modules or complete basic script evaluations will not move forward

Job Title: Full Stack Developer - SDE 2

Responsibilities

• Lead design and delivery of complex end-to-end features across frontend, backend, and data layers.
• Make strategic architectural decisions on frameworks, datastores, and performance patterns.
• Review and approve pull requests, enforcing clean-code guidelines, SOLID principles, and design patterns.
• Build and maintain shared UI component libraries and backend service frameworks for team reuse.
• Identify and eliminate performance bottlenecks in both browser rendering and server throughput.
• Instrument services with metrics and logging, driving SLIs, SLAs, and observability.
• Define and enforce comprehensive testing strategies: unit, integration, and end-to-end.
• Own CI/CD pipelines, automating builds, deployments, and rollback procedures.
• Ensure OWASP Top-10 mitigations, WCAG accessibility, and SEO best practices.
• Partner with Product, UX, and Ops to translate business objectives into technical roadmaps.
• Facilitate sprint planning, estimation, and retrospectives for predictable deliveries.
• Mentor and guide SDE-1s and interns; participate in hiring.

Qualifications & Skills

• 3–5 years building production Full stack applications end-to-end with measurable impact.
• Proven leadership in Agile/Scrum environments with a passion for continuous learning.
• Deep expertise in React (or Angular/Vue) with TypeScript and modern CSS methodologies.
• Proficient in Node.js (Express/NestJS) or Python (Django/Flask/FastAPI) or Java (Spring Boot).
• Expert in designing RESTful and GraphQL APIs and scalable database schemas.
• Knowledge of MySQL/PostgreSQL indexing, NoSQL (ElasticSearch/DynamoDB), and caching (Redis).
• Knowledge of Containerization (Docker) and commonly used AWS services such as lambda, ec2, s3, apigateway etc.
• Skilled in unit/integration (Jest, pytest) and E2E testing (Cypress, Playwright).
• Frontend profiling (Lighthouse) and backend tracing for performance tuning.
• Secure coding: OAuth2/JWT, XSS/CSRF protection, and familiarity with compliance regimes.
• Strong communicator able to convey technical trade-offs to non-technical stakeholders.
• Experience in reviewing pull requests and providing constructive feedback to the team.

Qualities we'd love to find in you:

• The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software
• Strong collaboration abilities and a flexible & friendly approach to working with teams
• Strong determination with a constant eye on solutions
• Creative ideas with problem solving mind-set
• Be open to receiving objective criticism and improving upon it
• Eagerness to learn and zeal to grow
• Strong communication skills is a huge plus

Work Location: Hyderabad

About Company

With a rich legacy of 40 years in fostering world-class academic excellence and over 100,000 alumni across the globe, our client is one of the premier institutions of higher learning in India offering Undergraduate, Postgraduate, Diploma, and Ph.D. programmes.

Uniquely positioned as one of the first universities across the world that offer the highest standard of professional education ingrained with the postulates of peace studies, the university enables an inclusive culture of dignity, fairness, and respect amongst its students, grooming them into future-ready, responsible citizens of the world.

About the role

• Provide Strategic Vision for University to define medium- and long-term Human Resource direction and priorities.

• Lead on developing, communicating and successfully delivering the University’s HR strategy, including inspiring continuous performance improvement

• Build a dynamic and forward-looking approach to the University’s HR capability development with strong intellectual leadership, understanding and harnessing the University’s comprehensive subject range, in the context of a best HR practices.

• Ensure operational excellence and sustainability.

Roles & responsibilities

Strategic

• Devise HR strategies aligned to University’s vision and mission

• Establish HR roadmap aligned to HR strategies

• Play key role in facilitating the change across organization

• Advice and guide management on strategic alignment require with the growth of University.

• Establish framework which is sustainable, scalable in all areas of HR function

• Designing and executing all the HR policies and procedures of the University.

• Focus on employee capability building through - Conducting the training need analysis (initially nonteaching and later FDP’s for teaching staff).

Research Development

• Create activities around employee engagement and career progression

• Facilitate going forward leadership development, succession planning, High potential development program etc…

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

Financial and Budget

• Propose HR Budget and financial strategies focusing employee engagement

• Ensure the budget is used in the best possible way and is adding value as ROI

• Incorporate in the budget provisions leading to “Employer of Choice”

Collaborations

• Be employee advocate & champion within all the institutions under the umbrella of University

• Represent University on professional bodies of repute helpful in further branding university

Operational

• Create activities around employee engagement and career progression

• Conducting HR Audit of all HR processes periodically.

• Create HR dashboard showcasing HR performance to management on monthly basis

• Develop the training calendar and execute the training programs as per the TNA.

• Develop the employee welfare schemes.

• Design employee engagement activities.

• Design HR manual and employee handbook.

• Develop through induction and ensure each new joinee is gone through the induction process.

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

• Develop various incentive schemes for the employees.

• Participate and take responsibility during social initiative programs

• Compensation & Benefit Management

• Statutory & Regulatory Compliances Management

• Employee Grievances handling and satisfactory resolution

External Representation

• Represent Institute in various professional bodies, conferences and seminars in order to increase project the image of best employer and the institute’s visibility at the regional and international levels

• Remain abreast of the best practices in the field of Human Resources

Requirements

Minimum Qualification & Experience

• MBA from ISB/institute of repute

• 15 to 20 years of experience in Human Resource, preferable from education sector (Female candidates preferred)

Substantial leadership and management experience

• The personal characteristics to have a substantial experience and a successful record of senior leadership at corporate level in a large and complex organisation.

• Evidence of developing, communicating and executing a vision and strategy in a complex organisation, Proven Transformation Leadership in a sizeable organisation

• Demonstrated personal leadership of creating new benchmark of performance and have proven record of performance improvement and change at an organisational level;

• Financial acumen and experience, and commercial awareness, which demonstrate the ability to strategically manage, optimise and be accountable for the management of resources

• A proven track record of developing leaders and leadership teams, and the ability to work effectively with those teams;

• A commitment to the highest standards of governance, experience of working effectively with governing bodies or boards and external members, and the ability to operate confidently and effectively in an externally regulated environment

Intellectual credibility

• A high level of intellectual credibility, with a strong academic or other intellectual profile, in order to lead, engage with, and gain the respect of staff, demonstrating curiosity and interest in the broad range of HR disciplines.

Personal attributes and style

• A strong commitment to university and its vision, ambitions, and values

• The ability and confidence to lead and work effectively with an experienced and capable senior leadership team, empowering leaders at all levels to deliver the Division’s ambitions;

• The ability to relate to and communicate effectively with staff at all levels in the Division, engaging them with the University’s vision and plans; n

• A personal commitment to and record in effective and respectful partnership working across all staff groups;

• Sound judgement and the ability and courage to make difficult but informed decisions, including on challenging issues;

• Exceptional personal and public communication and relations

Strong hands-on experience with ReactJS, Redux, TypeScript, HTML, Bootstrap, Material UI, CSS3/SCSS, Webpack, NPM, NVM, Visual Studio Code

Knowledge/Experience on Restful APIs integration.

Unit testing with Jasmine or an equivalent framework

Experience or Knowledge in developing complex reusable component libraries such as complex grids, spreadsheet components etc.,

Strong in UI/UX standards implementation

Understanding of browser fundamentals and Page Optimizations

Experience working with Git and Azure

• Reviewing the portfolio monitoring/ early warning signals mechanism on ongoing basis
• Monitoring internal and external data points that may affect the risk level of a decision
• Aggregating data from multiple sources to provide a comprehensive assessment
• Coming up with the solution to reduce risks
• Bringing fresh ideas to the table and being keen observers of trends on analytics and financial services industry
• Creating reports, summaries, presentations and process documents to display results

Desired Candidate Profile

• 2+ Years of hands-on experience in design, architect, developing and delivering
• cross platform Xamarin.Android, Xamarin.iOS and Xamarin.Forms applications
• using Microsoft Visual Studio/VS for MAC.
• Mobile application development fundamentals (Android/iOS - Xamarin)
• Experience in designing and developing custom controls for Android, Windows
• and iOS.
• Should have a strong knowledge of OOPS and intermediate knowledge of
• front-end GUI design and development.
• Working knowledge of data parsing, storing and related patterns.
• Strong in C#, the .NET framework and object oriented programming patterns and
• practices.
• Expertise in MVVM pattern. Code sharing patterns such as dependency service,
• service locator.
• Solid foundation in data structures, algorithms, and object orientation design.
• Knowledge on Agile and Scrum approach is must.
• Demonstrate ability to apply Microsoft Practices and Patterns as guided by the
• Architect.
• Knowledge of Drawing Library will be an added benefit.
• Good to have experience in Unit Test case writing, JSON formation and parsing.

• Develop, implement and optimize new features and existing features in the
• application
• Assist/Perform Unit Testing and Bug fixing.
• Understanding client requirement and suggest optimised solutions.
• Code refactoring as per the TDD(Test Driven Development) guidelines.
• Keeping the project and libraries upto date with latest available
• Integrating external library into existing code base as per client requirements.
• Deploy application to store and App center.

What you need to have: