Office 365 Migration Specialist at Milestone Technologies Inc · Ahmedabad · 5 - 9 years · ₹10L - ₹24L / yr · Profitable · Posted 11 Oct 2021
Role Description
- Office 365 Migration Specialist
- Position requires prior Office 365 mailbox migration experience, scheduling migration batches and process management.
- Under the general direction of the customer IT/Security/Okta Teams is responsible for assisting in the planning and support of the migration from multiple on-premises Exchange environments & third party provided Mail services into a single Azure-hosted Office 365 environment.
- Candidates must be flexible to work Monday through Friday
Primary roles and responsibilities
- Hands-on migration/deployment of Exchange 2007/2010/2016 to Office 365 Azure-hosted solution
- Provide Level II/ Level III support for email and messaging systems
- Perform large-scale infrastructure implementations and migrations
- Configure tools for monitoring and use them to proactively identify issues within email & messaging systems
- Deployment of O365 Application (One Drive, SharePoint, Teams) with existing data migration
- Implementation and migration of Exchange Archiving and Journaling.
- Create and maintain technical documentation.
- Develop and train Service Desk and Endpoint Support to resolve level 1 and 1.5 Office 365 issues
- Participate in monthly maintenance windows
- Performs related duties as assigned
Experience and educational requirements
- Bachelor’s degree/Any equivalent Post Graduation.
Minimum skills, knowledge, and ability requirements
- Hands-on Exchange to O365 migration experience is a must.
- Very Good Knowledge on One Drive, SharePoint
- Integration of O365 with Okta
- Good communication and customer handling skills, candidates need to able to work with minimal supervision.
- Solid understanding of Microsoft Exchange 2007, 2010, 2013, 2016, O365.
- Solid understanding of ITIL/ITSM best practices.
- Excellent problem solving and decision-making skills.
- Experience with Veritas Enterprise Vault a plus.
- Ability to work independently and as part of a team.
- Certifications in this field are a plus.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Milestone Technologies Inc
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Exchange Online and Email Security: Configure Exchange hybrid environments, mail flow, connectors, SPF, DKIM, DMARC, and Exchange Online Protection.
Identity and Access Management: Manage Microsoft Entra ID, Entra Connect synchronization, multifactor authentication (MFA), Conditional Access, self-service password reset (SSPR), and licensing.
Endpoint Management: Deploy and manage devices through Microsoft Intune, including compliance and configuration policies, Windows Autopilot, application deployment, and Windows Update for Business.
Information Protection and Compliance: Implement Microsoft Purview controls, including Data Loss Prevention (DLP), sensitivity labels, retention policies, eDiscovery, and auditing.
Microsoft Security: Configure Microsoft Defender for Office 365 and Defender for Endpoint policies, investigate alerts, and support incident response.
Microsoft Teams: Configure Teams governance, Teams Phone, calling plans, and meeting room devices where required.
L2 Support and Incident Management: Resolve incidents and service requests within agreed SLAs and escalate complex issues to L3 teams or Microsoft Support with clear technical diagnostics.
Technical Documentation: Prepare design documents, migration plans, operational runbooks, and project handover documentation.
Knowledge Transfer: Conduct end-user training and administrator knowledge-transfer sessions.
Required Skills and Qualifications
3–5 years of hands-on experience with Microsoft 365 technologies.
At least 2 years of experience in customer-facing consulting or managed services.
Successfully delivered at least two end-to-end Exchange or Microsoft 365 migration projects.
Strong working knowledge of Exchange Online, Microsoft Entra ID, Microsoft Intune, and SharePoint Online.
Good understanding of on-premises Active Directory, Exchange Server, and DNS.
Hands-on experience with PowerShell, including Exchange Online, Microsoft Graph, and Entra modules.
Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate, Quest, or native Microsoft migration tools.
Knowledge of ITIL processes and ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, or similar tools.
Strong written and verbal English communication skills, with the ability to communicate effectively with customer IT teams.
Certifications
Mandatory
Microsoft 365 Certified: Administrator Expert (MS-102).
Preferred
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
Microsoft Certified: Identity and Access Administrator Associate (SC-300).
Microsoft Certified: Information Security Administrator Associate (SC-401).
Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Good to Have
Experience with Microsoft 365 Copilot readiness assessments and rollout.
Basic knowledge of Microsoft Power Platform, including Power Automate and Power Apps.
Experience supporting UAE government or semi-government customers.
Arabic language proficiency.
Candidate Requirements
Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.
Available to join immediately or within 15 days.
A valid UAE driving licence is preferred for customer site visits.
Willing to work at customer premises and support occasional after-hours change windows.
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Full Stack Developer - Averlon