Membership Ambassador

LearnTube is hiring a full-stack content creator who lives and breathes content, someone who can be both in front of and behind the camera. If you're the kind of person who naturally spots trends, loves scripting + shooting + editing your own videos, and wants to grow a bold personal and brand voice on platforms like Instagram, LinkedIn, and YouTube, this role is for you. This isn’t a content planning or copywriting job. This is a do-it-all, end-to-end creator role with high visibility, working directly with LearnTube’s Founders to shape both their personal brands and LearnTube’s social presence.

What You’ll Do:

1. Strategy & Brand Marketing:

• Develop and execute a brand-led content marketing strategy that supports LearnTube’s positioning, growth, and product roadmap.
• Own the tone, voice, and visual identity across all content formats and platforms.
• Plan integrated campaigns that span all social media, YouTube, Instagram and LinkedIn.

2. Content Creation & Performance:

• Be on camera for reels, shorts, and videos with confidence and authenticity.
• Lead the end-to-end production of content—ideating, scripting, shooting, editing, and publishing.
• Create eye-catching visuals, statistics, carousels, and infographics using Canva or similar tools.
• Spot and adapt trends, memes, and hooks to fit our brand and goals.

3. Growth & Channel Ownership:

• Build the content presence for both LearnTube and its founders across Instagram, LinkedIn, and YouTube.
• Use analytics to inform what’s working, double down on winning formats, and optimise publishing cadence.
• Collaborate with the product, design, and marketing teams to build authentic, engaging narratives

You’re a Great Fit If You:

• Love being on camera and have strong performance/presentation skills
• Can shoot/edit on your own using your phone with basic gear
• Know how to build content that hooks—whether it’s a 3-second scroll-stopper or a 3-minute video
• Are fluent in Canva and basic editing tools (CapCut, VN, Premiere Pro, etc.)
• Have a solid sense of humour, are up to date with internet trends, and can adapt them to a brand voice
• Understand what works on at least 2 of the 3: Instagram, LinkedIn, and YouTube
• Thrive in fast-paced, early-stage environments with high autonomy

Bonus if you’ve: Run your own content page/channel, Created content for a brand, agency, or college club, Built something viral—even if once!

What This Role Offers:

• A chance to work directly with founders and grow your on-camera brand
• Creative freedom to experiment with content formats, ideas, and trends
• Massive visibility—your work will be seen by millions
• A front-row seat to the journey of a fast-growing AI-first startup

Not the Right Fit If You:

• Prefer only being behind the camera.
• Need heavy scripting or creative direction
• Aren’t active on at least two major content platforms
• Want a purely managerial/content strategist role

About LearnTube:

At LearnTube, we're reimagining how the world learns—making education accessible, affordable, and outcome-driven using Generative AI. Our platform turns scattered internet content into structured, personalized learning journeys using:

• AI-powered tutors that teach live, solve doubts instantly, and give real-time feedback
• Frictionless delivery via WhatsApp, mobile, and web
• Trusted by 2.2 million learners across 64 countries

Meet the Founders:

Founded by Shronit Ladhani and Gargi Ruparelia—both second-time entrepreneurs and ed-tech builders:

• Shronit is a TEDx speaker and an outspoken advocate for disrupting traditional learning systems
• Gargi is one of the Top Women in AI in India, recognized by the Govt., and leads our AI and scalability roadmap

Together, they bring deep product thinking, bold storytelling, and executional clarity to LearnTube’s vision. LearnTube is proudly backed by Google as part of their 2024 AI First Accelerator, giving us access to cutting-edge tech, mentorship, and cloud credits.

Why Join Us? 

We don’t just build learning products—we build a culture of velocity, ownership, and mission-first execution. Here’s what makes this a career-defining opportunity:

Work with Real AI: Not fluff. You’ll build and operate at the frontier of GenAI, LLMs, and real-time tutoring systems.

Accelerate Your Career: Think of it as three years of learning in one. Our pace and exposure levels are unmatched.

Own High-Impact Projects: No layers. No micro-management. Just full-stack ownership with trust and visibility.

Build with the Best: Collaborate with the founders daily, and get access to top minds like the CTO of Inflection AI.

Monday Morning Meetings You’ll Love: Our culture is async-smart, but we make time to learn, bond, and grow as a team every week.

Make Global Impact: Be part of building the world’s go-to AI-powered career learning assistant for millions of learners.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

• Should have Worked extensively on SAP developments including the Application Design and Document for Custom development, in end to end SAP Implementation.
• Preparation of Technical Spec and Unit Test documents .
• Hands on experience and extensive knowledge on RICEF (Reports , ALE/IDOC, BDC ,Userexit /Enhancements , Script )
• Extensively worked on Data Dictionary objects (tables, structures, data elements and domains)
• Basic Knowledge on ABAP Workflow .
• Knowledge on BADI , User Exits ,BDC recording.
• Performance workbench tools like Runtime Analysis and SQL trace.
• Having good exposure to functional areas like Sales Distribution (SD), Material Management (MM) .
• Should have good analytical skills and ability to quickly grasp customer requirements and convert them into Technical specifications

• This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
• Preferred Domain- Telecom
• Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
• Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
• create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
• Work closely with Marketing Team for proposal preparation,Business case development

• Ability to design and develop database architectures
• Expert working knowledge and experience of DBMS
• Ability to write complex T-SQL queries
• Expert knowledge of Azure Data Factory (ADF)
• Ability to create and manage SSIS packages while managing a full ETL lifecycle
• Proficiency in data cleansing and reconciliation
• Ability to assist others in topics related to data management
• Ability to quickly investigate and troubleshoot any data/database issues
• Expert knowledge in MS SQL Database Server administration, performance tuning and maintenance experience.

• Ability to work with end-users and project teams to analyze, document and create workflow processes
• Knowledge of SSRS (SQL Server Reporting Services)
• Attention to detail, critical thinking and problem solving skills.
• Excellent verbal/written communication skills and be a good team player.
• Azure SQL knowledge (SQL-as-a-service)
• Understanding of Agile Methodology.
• Working knowledge of Git.

Could Have

• DevOps knowledge (Infrastructure-as-a-code)
• Powershell scripting language
• Monitoring tools like Nagios, Azure tools.