Manager, Product Design (B2B ERP, Design Op

Hiring Alert: CR Executive – CRM Department

📍 Location: Thrissur, Kerala

🧾 Job Details

• 🎓 Qualification: Graduation
• 💼 Experience: 1–2 years (EdTech preferred)
• 🏥 Preferred Background: Hospital or healthcare (others welcome)
• 🗣️ Language: Fluency in English (mandatory)
• 💻 Laptop: Own laptop required (company won’t provide)

🕒 Office Timings

• 🗓️ Mon–Fri: 9:00 AM – 5:30 PM
• 🗓️ Saturday: 9:00 AM – 4:00 PM

💡 Key Responsibilities

• 🤝 Build & maintain strong client/student relationships
• 📞 Handle calls, emails & CRM queries promptly
• 📋 Maintain accurate CRM data & follow-ups
• ⚙️ Coordinate with internal teams for smooth operations

✨ Skills Required

• 💬 Excellent communication & interpersonal skills
• ⚡ Customer-focused attitude
• 🧠 Good multitasking & organizational ability
• 💻 Basic MS Office & CRM tool knowledge

🚀 Join Now – A Global Leader in Medical Education!

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

About POSHN:

POSHN is an innovative India-based ag-fintech company founded in 2020, backed by top-tier financial institutions. We are on a mission to organize and digitally transform the global agri-supply chain market by applying first principles thinking and adopting a tech-product first mindset. The agri-supply chain is vast, complex, and traditionally unorganized. Our platform aims to simplify this complexity, empowering stakeholders and delivering a seamless, efficient experience.

About the TEAM:

Our core team comprises alumni from BITS Pilani, IIM, and XLRI, each bringing over a decade of experience in supply chain, technology, and product management. Our track record includes building several impactful tech-product startups from scratch.

About the Role:

•  As a Senior QA Engineer, you will play a crucial role in defining and shaping the product's quality roadmap. This position offers significant flexibility and the opportunity to take on comprehensive responsibilities across the engineering stack at Poshn.

•  You will be involved in lean experimentation to develop digital experiments that accelerate evidence-based decision- making, influencing product, business, and commercial strategies.

•  Collaborate with UX and Data Engineering teams to ensure our products and services meet critical customer needs, thereby delivering outstanding customer and business value.

•  Initiative in system improvements at both the design and implementation levels is expected as Poshn expands.

Responsibilities:

•  Collaborate closely with both technical and non-technical stakeholders to grasp business objectives and convert them into quantifiable testing goals.

•  Develop and manage testing environments tailored to validate application functionalities according to the established requirements.

•  Lead comprehensive QA projects from start to finish, ensuring robust execution and adherence to project goals.

•  Craft, maintain, and execute a suite of test cases for both manual and automated testing to ensure product scalability and efficiency.

•  Perform thorough testing processes, streamline onboarding procedures for new platforms, and conduct detailed analysis to identify the root causes of issues and recommend viable solutions.

•  Assume full responsibility for the quality assurance aspects of the product, ensuring efficient communication and timely delivery of tasks.

•  Guide and mentor junior members of the QA team, setting high standards for quality and adherence to best practices in software testing.

Career Experience We'd Love to See:

•  You have a minimum of 3 years of experience in quality assurance, particularly in testing web and mobile applications.

•  Demonstrated ability to oversee significant QA initiatives from inception to deployment, ensuring quality and compliance throughout.

•  Strong familiarity with Agile methodologies and the ability to adapt quickly to a dynamic, fast-paced work environment.

Technical Experience We’d Love to See:

•  Expertise in at-least one of the test automation tools and frameworks like Selenium, Appium , Rest Assured

•  Proficient in scripting languages used in test automation such as Puppeteer, Python.

•  Experience in both manual and automated testing, with strong analytical skills to identify bottlenecks and inconsistencies.

•  Knowledge of CI/CD practices using bitbucket pipelines, performance and memory tuning, and security testing

Bonus Points/Nice to Have:

•  Experience in the e-commerce & supply chain industries is highly advantageous.

About You:

•  A creative thinker with a strong desire to learn and continuously improve.

•  You take pride in owning your work and demonstrate responsibility in task management.

•  An analytical thinker with an intuitive grasp of how theoretical ideas can be transformed into practical applications that align with business objectives.

Benefits:

•  Competitive salary with ESOPs, ensuring you are rewarded for your contributions.

•  Generous leave policies and a pivotal role in a transformative startup within the agri-supply chain sector.

•  A dynamic, fun, and collaborative work culture focused on continuous learning and growth.

•  Autonomy in your day-to-day work, with support for professional development in areas you are passionate about.

FirstFiling is a FinTech startup that is managed, operated, and driven by Chartered Accountants, Company secretaries, IT engineers, and Lawyers. We provide registration and financial compliance services to businesses and individuals across India.

Our aim is to simplify the lives of people by helping individuals and businesses with mandatory compliances, filings, and statutory requirements while promoting financial literacy among the masses. 

Technology Profile-

The candidate must have experience in the following technologies (the more the better):

Frontend:

Core - JavaScript, CSS, Bootstrap, etc.

Frameworks - ReactJS, Angular, Vue, etc.

Requirements:

• Ability to reuse components
• Proven experience in working with Git and Github 
• Creating and consuming a RESTful API
• You must have clear concepts of client-server architecture
• Familiarity with MVC (Model-View-Controller) design patterns
• Understanding of OOP concepts

Furthermore, the candidate must have built or published any web app or project through which they can demonstrate their experience and knowledge of the aforementioned technologies and requirements. 

Job Description

Counseling the students over the study abroad options & training products of Jamboree.

Being a part of the Inside sales team, the incumbent will be required to ensure maximum on-spot closures from the prospective leads.

Making outbound calls on all the prospective leads generated through various sources.

Meeting weekly/monthly/annual sales targets.

Regular follow-ups with students and parents.

Timely updation of MIS and other dashboards

Desired Candidate Profile

Should have experience working in Education sector in a sales oriented profile where s/he was responsible for admissions/enrollment targets.

Should be comfortable working in a target-oriented role.

Willing to learn, sales acumen, good with numbers.

Self-starter, self -motivated.

Requirements

• Development experience in React Native
• Experience in developing UI in HTML, CSS, and JS and integration with the backend using REST API.
• Experience with Object-Oriented Programming • Ability to multitask and work in a fast-paced environment.
• Ability to document their code.
• Understanding accessibility and security compliance.
• To translate storyboards and various use cases to create high-performing apps
• Write, execute, and maintain clean, reusable, and scalable code • Integrate our various data storage solutions
• Ensure the responsiveness and boost the performance of our apps
• Find and address the various bottlenecks and bug-fixes
• Help in code automatization
• Proficient in GIT

Responsibilities

• As a Hybrid Mobile App Developer, you will be responsible for creating compelling concepts for customer products and offerings as well as engage user experience across varied platforms.
• You shall be involved across all stages of the application life cycle, from requirements specification, wireframes, mockups, development, testing to deployment.
• You shall be expected to work in a team, assigning and delegating tasks and responsibilities among your co-developers.
• You will also be engaged in providing regular updates on project status & progress to non-technical stakeholders.

Hiring Process

• After getting shortlisted from here, a member of our team will contact you.
• We will schedule a interview as per mutually convenient time.

- Ability to effectively handle Enterprise sales and manage relationships at various levels with the clients and develop long-term relationships.
- Gather Leads and build a sales pipeline.
- Business Development in Design Studio
- Lead Generation

Required Candidate profile

1-3 years of experience in Business Development/similar roles.
Fresh MBA candidates with relevant skills can also apply
Must be well versed with MS-Office
Prior experience in IT solutions/services

About Quidich

http://www.quidich.com">Quidich Innovation Labs pioneers products and customized technology solutions for the Sports Broadcast & Film industry. With a mission to bring machines and machine learning to sports, we use camera technology to develop services using remote controlled systems like drones and buggies that add value to any broadcast or production. Quidich provides services to some of the biggest sports & broadcast clients in India and across the globe. A few recent projects include Indian Premier League, ICC World Cup for Men and Women, Kaun Banega Crorepati, Bigg Boss, Gully Boy & Sanju.

What’s Unique About Quidich?

• Your work will be consumed by millions of people within months of your joining and will impact consumption patterns of how live sport is viewed across the globe.
• You work with passionate, talented, and diverse people who inspire and support you to achieve your goals.
• You work in a culture of trust, care, and compassion.
• You have the autonomy to shape your role, and drive your own learning and growth. 

Opportunity

• You will be a part of world class sporting events
• Your contribution to the software will help shape the final output seen on television
• You will have an opportunity to work in live broadcast scenarios
• You will work in a close knit team that is driven by innovation
  
  

Role

We are looking for a tech enthusiast who can work with us to help further the development of our Augmented Reality product, https://www.quidich.com/services/spatio">Spatio, to keep us ahead of the technology curve. We are one of the few companies in the world currently offering this product for live broadcast. We have a tight product roadmap that needs enthusiastic people to solve problems in the realm of software development and computer vision systems. Qualified candidates will be driven self-starters, robust thinkers, strong collaborators, and adept at operating in a highly dynamic environment. We look for candidates that are passionate about the product and embody our values.

Responsibilities

• Working with the research team to develop, evaluate and optimize various state of the art algorithms.
• Deploying high performance, readable, and reliable code on edge devices or any other target environments.
• Continuously exploring new frameworks and identifying ways to incorporate those in the product.
• Collaborating with the core team to bring ideas to life and keep pace with the latest research in Computer Vision, Deep Learning etc.

Minimum Qualifications, Skills and Competencies

• B.E/B.Tech or Masters in Computer Science, Mathematics or relevant experience
• 3+ years of experience in computer vision algorithms like - sfm/SLAM, optical flow, visual-inertial odometry
• Experience in sensor fusion (camera, imu, lidars) and in probabilistic filters - EKF, UKF
• Proficiency in programming - C++ and algorithms
• Strong mathematical understanding - linear algebra, 3d-geometry, probability.

Preferred Qualifications, Skills and Competencies

• Proven experience in optical flow, multi-camera geometry, 3D reconstruction
• Strong background in Machine Learning and Deep Learning frameworks.

Reporting To: Product Lead 

Joining Date: Immediate (Mumbai)