UI/UX Designer

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Role: Business Development

About the Company

The company’s mission is to build financial resilience for the employed workforce. Our core offering gives employees complete flexibility and access to their earnings on-demand so that they never have to take on high-cost credit or borrow from friends and family. Our goal is to provide long term financial wellness for a whole new category – workplace. If you are looking for bigger and more ambitious platform of a fast-growing start-up, come join our small but mighty team. We are building a finance function for the future! To build scale, we are looking for VP Sales to join us as part of the early team. We have some really big and exciting projects coming up, so we need you to join us and be part of the early journey!

Requirement:

• Working closely with the founders for new corporate partnerships

• Responsible for new business prospecting and account planning across mid-market and enterprise clients

• Responsible for generating qualified meetings and pipeline, leveraging one’s own network as well as other tools for lead generation

• Engaging, building and maintaining key contact and stakeholder relationships with clients

• Nurturing prospective clients through the sales journey, and converting to the company's clients

• Cross-collaboration with marketing and client operations team on lead generation activities

• Achieving monthly and quarterly sales targets. Defining the KPIs for the junior sales managers

• Brand ambassador for the company by sharing your passion and knowledge with customers, contacts and prospects

Successful applicants:

• 9+ yrs experience in acquiring and/or farming mid/enterprise corporate customers

• Prior experience in hunting and converting enterprise scale business is a must; Preference for experience in technology sales to CHROs and/or to C-suite

• Prior experience managing a team of sales managers (small/big team) • Are ambitious, competitive, and determined to hit KPIs and push his/her team to achieve their KPIs as well

• Passionate about the company’s mission to change the landscape of financial wellness for the employed workforce.

• High on ownership with the ability to take on ambitious targets and see them through

• Highly organised in approach to building a pipeline and targeting sales effort

• Creative and innovative approaches to acquire new business opportunities

• Ability to quickly build rapport and genuine relationships with people

• A positive and energetic approach to each day

• Strong verbal and written communication skills

• Research skills, and the ability to translate industry knowledge into digestible information for your audience

• Well versed with excel and power-point skills [or equivalent software]

• (Desirable) You've got experience working in a start-up environment in a sales role

• (Desirable) You put your hand up for the toughest challenges in the room

What you’ll get for your hard work:

• Competitive compensation

• Be part of the early journey of an ambitious start-up and help build the sales team from ground up

• We believe in sustainability – we simply get it! This suggests we can be flexible

• Other benefits include: - Flat structure & open-door policy

-Social activities & events

-A clear progression path, and many more

At Source.One, we are building an E-commerce 3.0 platform for Industrial raw materials. There are some major differences in the B2B E-commerce market vs a B2C market (like Amazon, Flipkart etc). For instance, in the B2B market, it is very difficult to push customers to adapt to a new technology given that the smallest customer is a HNI (High Networth Individual). Another example is the volume of trade. In B2C, the average transaction value maybe around Rs. 100-500. In B2B market the minimum transaction value would be around Rs. 5 Lakhs. There are several such interesting differences which makes working in this market a very unique and fun experience.

 JD

1. Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
2. Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
3. Create product strategy documents that describe business cases, high-level use cases, technical requirements.
4. Develop, implement, and maintain production timelines across multiple departments.
5. Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
6. Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

Requirement

• Bachelor’s degree in product design or engineering
• Strong experience in a dynamic product management role
• Proven experience overseeing all elements of the product development lifecycle
• Highly effective cross-functional team management
• Previous experience delivering finely-tuned product marketing strategies
• Exceptional writing and editing skills combined with strong presentation and public speaking skills

What you get:

• Core Team Member of the Fastest Growing Tech-Commerce in India.
• Attractive Salary + eSOPs
• Profit-Sharing participation, with NO Upper Cap.
• Mindshare with the Best Brains in Tech-led Distribution Business.
• Free-hand in designing and implementation Regional Strategies

Responsibilities 

• Convert wireframes into rich interactive prototypes. 
• Work with backend development team to integrate front end code. 
• Understand business requirements and convert into functional specifications. 
• Participate in architecture and technical level discussions and takes initiative. 
• Passion for web design and eager to learn and implement the latest trends.
• A focus on delivering high-quality code through strong testing practices
• Working on Information architecture and Designing wireframes and prototypes.

Skills Required:

• 4+ years of commercial-grade web/front-end development experience.
• Strong experience in JavaScript, ideally ES6 or ES7, Node.js, building Single Page Web Applications with modern frameworks (Angular or AngularJS, React, Vue).
• 2+ years hands on experience with frameworks like react/relay/Redux/node.
• 2+ years with JS build tools like grunt,webpack,gulp etc.
• Knowledge in ES6, Webpack is a plus.
• Experience in creating web applications with delightful user experience.
• Experience working with REST APIs.
• Experience in TDD, Writing Clean & Readable code.
• Experience in Version control - Git.
• Awareness of cross-browser compatibility issues and client-side performance considerations 
• Experience in creating responsive pages and cross-browser support.
• Ability to clearly communicate thoughts and ideas by rapid prototyping.
• Debugging skills, familiar with debugging tools of all major browsers.

Nice to Have:

• Prior experience in Fintech Startups
• Knowledge of Node.js, Express js, AWS (EC2, S3, Elasticsearch)
• Knowledge and working experience with MongoDB, NOSQL

What you need to have:

• Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

• Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships 

• Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

• Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

• Envision and execute strategic partnerships e.g., industry associations, universities

• Managing own and team’s BD pipeline - tracking communications, success rates, etc.

• Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations