UI/UX Designer

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

JOB TITLE/HEADLINE: Sr. Manager / Manager – Marketing

EMPLOYMENT TYPE: Full time, permanent.

REPORTING TO: CBO

LOCATION: Mumbai

WHAT WE EXPECT FROM YOU:

• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
• Planning marketing campaigns, including Email/SMS, Social Media, SEM, display advertising, affiliate marketing & media/PR relations
• Drive customer activation, engagement and retention through marketing strategies
• Creating / Strategizing the right content for various media
• Coordinating marketing strategies with the sales, financial, IT, and product departments.
• Maintaining our social media presence across all digital channels
• Measuring and reporting on the performance of all marketing campaigns
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.

OUR IDEAL CANDIDATE:

• BS/MS/MBA degree in marketing or a related field from premier institutes
• Proven working experience in marketing
• Demonstrable experience leading and managing SEM, SMM, Affiliate Marketing, Marketing database, email, and/or display advertising campaigns
• Experience in optimizing landing pages and user funnels
• Solid knowledge of website analytics tools (e.g., Google Analytics, AdWords, DART etc.)
• Strong analytical skills and data-driven thinking

YOU WILL LOVE WORKING WITH FATAKPAY BECAUSE:

• We value balance. We are committed to providing an environment where you can balance great work with a great life.
• We’ll invest in your career. Our company’s proliferating, and we’ll allow you to do the same. You’ll have access to several professional development opportunities so that you can keep up with the company’s evolving needs.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
• Multicultural workplace. A multicultural and diverse team of colleagues from different states.
• An opportunity to wear many hats
• An entrepreneurial crew that supports risk, intuition, and frequent experimentation
• The opportunity to make an impact in a transformative industry
• A chance to build and lead a highly talented and driven team

OTHER PERKS & BENEFITS:

• Progressive and flexible work hours that match your personality and lifestyle.
• Compensation could include stock options for significant upside.
• Health benefits
• Cool gadgets and swags
• Attractive wellness programs
• Competitive performance bonus
• Paid sick leave
• Paid maternity and paternity leave
• Career development training.

ABOUT THE COMPANY:

Fatakpay Digital Private Ltd (Fatakpay) is a digital-only lending platform that provides short-term personal loans (STPL) through QR-based credit lines. It was founded by four IIT- B, Erasmus University alum, and 70+ years of combined experience in Tech and Finance.

The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options.

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place.

Cyger Technolabs Pvt. Ltd. is a leading IT solutions company committed to delivering tailored, innovative, and reliable technology services that empower businesses to thrive. We are seeking a highly motivated and results-oriented Business Development Executive to join our dynamic team. As a key contributor, you will play a pivotal role in identifying and capturing new business opportunities, fostering client relationships, and driving revenue growth

Roles & Responsibilities:

·       Handling of International IT Sales & Marketing.

·       Generate qualified leads through various channels like Networking,

Upwork, LinkedIn, or any other freelance marketplace and nurture

client contacts in companies to build relationship for IT services.

·       Network with prospects through virtual conferences, forums etc.

·       Prepare the content relevant to prospective customer.

·       Prepare and deliver the company pitch, work portfolio and

proposals to the potential clients.

·       Communicate with clients from beginning to end.

·       Monitor market trends and competitor activity to stay informed and

make strategic decisions.

Required Experience: 1- 3 Year

Preferred Location: Ahmedabad

Educational Qualification:

·      Bachelor's degree in business, marketing, or a related field.

·      Master degree in business, marketing ·

·      Fluency in IT

Skills Required:

·      Excellent English Communication Skills (Verbal & Written) and negotiation skills.

·      Should know about IT Sales & Marketing and Proven experience as a Business Development Executive.

·      Strong analytical and decision-making skills.

Job Type: Full-time

Java Developer Requirements

·        Minimum 7 to 15years of experience in Java/J2EE

·        Outstanding skills in Java Struts, JSP, Hibernate

·        Capability to understand DB design, SQL queries

·        Experience in JavaScript, JQuery, JSON and AJAX

·        Strong Object Oriented Analysis and Design skills

·        Knowledge in source version control such as GIT

·        Understanding on Agile methodologies

No of Opening: 7

Location: Chennai/Madurai (WFO)

·        Degree in Computer Science or related field.

·        Experience with user interface design, database structures, and statistical analyses.

·        Analytical mind-set and good problem-solving skills.

·        Excellent written and verbal communication.

·        Good organizational skills.

·        Ability to work as part of a team.

·        Attention to detail.

Requirements & Responsibilities:

- 3+ years of experience developing web applications using J2EE.

- 3+ years of experience in Spring Boot.

- Understanding of MicroServices.

- Experience working with tools like Git, Maven, and AWS.

- Expertise in developing RESTful APIs.

- Experience writing Unit and Integration tests.

- Background working with Linux/UNIX environments.

- Strong working knowledge with RDBMS like MySql, Postgres and NoSQL databases like Mongo

- Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.

- Experience with agile/scrum development

- Strong collaboration and communication skills 

- Excellent written and verbal communication skills

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Artwork Flow website: https://www.artworkflowhq.com/">https://www.artworkflowhq.com 

Bizongo: https://www.bizongo.com">https://www.bizongo.com 

Artwork Flow is the Global SAAS platform by Bizongo for Product Packaging Management and Label Proofing. It’s a cloud-based collaboration platform to review & approve creative packaging projects to accelerate new product launch.

We are helping brands across industries such as Food and Beverages, Pharmaceuticals, Cosmetics, Personal Care, Chemicals, Consumer goods, and more.  Our capterra score of 4.5 is a testimony to our customer obsession.

We function as a startup within Bizongo and we are looking to onboard driven individuals for Product and Engineering, as we grow Artwork Flow into North America, Europe and other global markets.

We have a few of the best investors on board including the likes of Accel, Chiratae, B-Capital Group, IFC (World Bank group), CDC group and Schroeder Adveq

You’ll be a great fit if you:

• Strong proficiency in Java and building scalable enterprise applications
• Can think of architectural design at scale
• Love solving complex and challenging problems
• Have good knowledge of design and architectural patterns
• Thrive to implement Industry’s best practices and coding standards
• High obsession for Quality and Performance
• Good knowledge on performance optimization, SQL tuning, caching techniques
• Like to collaborate with people, share knowledge, learn from others and mentor juniors

Additional Perks - 

• Medical Insurance 
• Flexible Work hours 
• Casual Dress Code 
• Recreational Facility

Responsibilities

 Analyze user engagements (e.g. click-through and bounce rates)

 Report on web traffic from all social media

 Build and support SEO strategies, including optimizing keywords in content marketing projects

 Identify the habits of our online customers and suggest ways to reach a broader audience

 Maintain a cohesive strategy across all platforms to increase our brand awareness

 Coordinate with our digital team and the Marketing department to design advertising campaigns

 Ensure timely responses to customers and followers’ queries and comments

 Advise other employees on their social media activity (e.g. how to respond to comments and questions by customers and what to share on personal or company accounts)

 Research how emerging social networks and features can benefit our company

Requirements:

 Previous work experience as a Social Media Analyst, Social Media Coordinator, or similar role

 Hands-on experience with social media platforms and digital marketing campaigns

 In-depth understanding of SEO, keyword research, and Google Analytics

 Experiences with social media management tools, like Buffer and Hootsuite

 Familiarity with online content (experience with WordPress and content management systems preferred)

 Ability to identify target audience preferences and trends

Excellent communication skills

 Time management and multitasking skills

 Additional qualifications in digital technologies or social media management will add plus points in your performance.