Linux Administrator (L2) | Noida Sec 63 | Zimbra/WHM/Databases

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.

Job Responsibilities:

• Monitoring system performance and identifying problems that arise.
• Install and maintain the performance of database servers.
• Develop processes for optimizing database security.
• Set and maintain database standards.
• Install, tune, implement and upgrade DBMS installations
• Write and deploy MYSQL patches
• Upgrade and improve application schema and data upgrades
• Manage database access.
• Performance tuning of database systems.
• Install, upgrade, and manage database applications.
• Diagnose and troubleshoot database errors.
• Recommend and implement emerging database technologies.
• Create and manage database reports, visualizations, and dashboards.
• Create automation for repeating database tasks.
• Be available for on-call support as needed.

Skills Required:

• A minimum of 3 years' experience as a database administrator.
• Strong and Proficiency in data manipulation languages, including MS SQL,
• Advanced knowledge of database security, backup and recovery, and performance monitoring standards
• Understanding of relational and dimensional data modelling
• Strong mathematical and statistical knowledge
• Excellent written and verbal communication skills
• Impeccable attention to detail

• Design, develop, implement and maintain our core Oracle applications.
• Maintain our SQL / PLSQL processes.
• Ensure DB availability.
• Proactively manage and maintain security standards and controls by creating storage database structures with high-level security features.
• Actively seek to optimise and simplify our architecture.
• Take ownership of performance and capacity monitoring aspects of the DB.
• Execution of data migration jobs and scripts as required.
• Assist the infrastructure team in sizing hardware used for the DB.
• Support and collaborate with product developers.
• Contribute to the creation and maintenance of disaster recovery plans.
• Work closely with the application vendors, co-ordinate and manage the DBA activities.
• Own and follow up with Vendors/Stakeholders & their DBAs when required.
• Create a reliable backup strategy. Ensure database backups are appropriately
• executed and periodic restorations are exercised to ensure backup quality.
• Determine and document DB policies, procedures and standards.
• Performance testing and evaluation to ensure data security, privacy and integrity.
• Identification of bottle necks and deadlock issues.
• Ensure SLA's & operational KPI’s are met, working as necessary with internal and external support functions when major incidents occur.
• Install upgrades and security patches.
• Alter storage structures to meet the evolving needs of the company.
• Set up database user accounts.
• Train users on how to access the information in the database.
• Find and debug malfunctioning programs affecting the database integrity.
• Create autonomous database backups.
• Regularly update the database security protocols.

Desired Skills:

• Ideally Oracle Certified DB Professional (OCP) with more than 5 years’ experience with Oracle, preferably in a lead role.
• Technical degree preferable (B.E. / B. Tech).
• Must experience with an organisation that has 24x7 reliability on its database.
• Must have experience with Oracle Exadata.
• Must Operating system experience in Linux.
• Must hands on knowledge of Shell scripting on Linux Platform
• Must hands on knowledge of Oracle management tools (Data Guard, RMAN).
• Must hands on knowledge of SQL / PLSQL.
• Experience should include DB design (modelling and normalisation), capacity planning, performance tuning, storage management, back-up and recovery, managing schemas, report generation and DB clustering technologies.
• Knowledge of Partitioning.
• Knowledge of architecture design principles.
• Good problem solver, focused and dedicated developer with ability to work on
• your own as well as with a team.
• Hands on experience with DB standards and end user applications-translating
• capacity requirements into infrastructure deployment technology.
• Strong practical experience of ORACLE in a production environment (Ver 19c).
• Must be a self-starter with a strong attention to detail.

Database Management and complete DATA BASE ORIENTATION OF CLIENTS IN THE SOFTWARE SYSTEMS AND PUNCHING THE DATA INTO THE SOFTWARE ASSIGNED.

-Troubleshoot and resolve all problems encountered with hardware and software.

-Laptop, MAC pcs, Troubleshoot and resolve firewall, desktop, hardware, connection, printer, and software issues.

-Update network applications as required. Maintain daily tape backup and off-site tape storage

Administration of all networks, servers, and storage infrastructure to Build, test, implement, operate, patch, monitor, backup, update, and secure

-Hardware / Software configuration of Servers, Switches, Routers, Firewalls, and storage system

Maximize corporate network services uptime by maintaining the corporate network, server, and storage infrastructure

-Maintain and manage VPNs and routers and Troubleshoot Management of personal queries

Provide Mobile device support and Maintain all the devices and regular check of the personal devices of the Management and Employees.

Desired Candidate Profile: 

-Outstanding organizational and time management skills, Analytical thinker, and problem solver. Attention to detail is Crucial.

-Experienced Symantec Antivirus/Cisco VPN solutions, Hands on experience in networking, routing and switching, and Administration

-In-depth knowledge of best practices around management, control, and monitoring of server infrastructure.    

Network Admin

What is the role?

As the IT/System administrator, you will oversee and maintain all aspects of the company’s computer infrastructure including desktop support, maintaining network, servers and security programs and systems. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Key responsibilities

• From servers to security programs, review all computer systems to ensure that all aspects are operating efficiently.
• Troubleshoot problems, configure hardware and software, implement back up processes including disaster recovery and failover procedures and assess systems for upgrades or replacement.
• Install new systems, assess, and implement upgrades as needed, create passwords, and run checks for viruses and spyware.
• Provide desktop support to the employees and manage the IT helpdesk.
• Build an internal wiki with technical documentation, manuals, and IT policies.
• Responsible for capacity, storage planning, and database performance.
• Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents.
• Represent the IT department during various internal and external ISMS and Quality audits.
• Maintaining the register of all the IT Assets, Including hardware's and Software's.
• Familiar with the mail security, web browsing protection, Endpoint security, data recovery, backup and Active Directory.
• Maintain procedures and reports that provide technical support to the entire organization.
• Support the implementation of new solutions or applications for the organization. 
• Knowledge about Incident management, access control, Log monitoring, VPN, VAPT and Password management.

What are we looking for?

• 5+ years of database, network administration, or system administration experience.
• Strong communication, organizational, problem-solving and time management skills.
• Ability to work independently and apply analytical skills.
• Familiarity with various operating systems and platforms.
• BSc/BA in Information Technology, Computer Science, or a related discipline.
• Professional System administration / IT certifications in Linux, Microsoft, or other network related fields are a plus.
• A proven track record of developing and implementing IT strategy and plans.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
• Prior experience of working on ISMS, GDPR & SOC guidelines of IT Infra and security.

Whom will you work with?

This is an individual contributor role and you will be reporting to the Head – HR & Admin.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• Experience working with community version PostgreSQL version 13 (or higher)
• Experience investigating/troubleshooting PostgreSQL performance issues with native Postgres catalog and statistics
• Familiarity with streaming and logical replication, HA, Backup and Recovery and Maintenance utilities including setup, configuration and monitoring.
• Strong troubleshooting and analytical skills
• 5+ years of PostgreSQL DBA experience