Project Manager

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

JOB DESCRIPTION

Role Overview:

Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Executive, you’ll resolve technical issues, manage escalations, and maintain customer satisfaction while working rotational shifts, including weekends, on a team rotation basis

This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving.

Who are we looking for?

Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively.

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues concerning the severity.

Desired qualifications include

Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred

• Must be flexible to work the Rotational shifts.
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Deep knowledge of the product that the technician is supporting.
• Basic knowledge of JavaScript and JSON is an added advantage

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS

Job Role: Client Service Executive

Location: Bangalore

Job type: Full-time, permanent

Work Schedule: Flexible rotational shifts, including weekends on a team rotation basis

Experience: (1-2) years

Industry Type: Software Product

Functional Area: Customer Support

Key Responsibilities:

Automation at manufacturing processes

 Study existing manufacturing processes

 Find out processes to automate them to achieve consistent result, desire quality & improve production

Robotic Automation

 Study & install collaborative robots to automate Manufacturing processes

 Setup hardware communication like power supply modules, PLC, SMPS, Relays, Safety devices,

PCBs with Robots

Software communication

 Understand communication software’s & control software’s of respective automation systems &

robots & configure it

Software for development

 Design hardware setup at Rhino, AutoCAD, Catia etc

Programming

 Programming at C++ & Java

 Do the programming at robotic software’s like Dobot Blocky, Kuka programming, Universal etc

 Autonomous robotic programming

Documentation:

 All the programs has to be documented & saved at server

 Documentation has to be done for updated SOPs & Machine developments

 Prepare data for the daily, weekly & monthly reports

 Coordinate with the production team and document issue/ suggestions raise

Key Responsibilities:

• Strategic Growth Planning: Develop and execute strategies to drive sustainable growth and expansion in alignment with company goals.
• Market Analysis: Conduct thorough market research and analysis to identify new opportunities, market trends, and competitive threats.
• Business Development: Lead initiatives to acquire new business partnerships and opportunities, including identifying potential clients and negotiating agreements.
• Operational Excellence: Streamline and optimize internal processes and workflows to enhance efficiency and productivity.
• Financial Management: Collaborate with finance teams to develop budgets, monitor financial performance, and ensure cost-effectiveness.
• Team Leadership: Provide strong leadership and mentorship to cross-functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Performance Metrics: Establish key performance indicators (KPIs) and metrics to track progress towards goals, regularly reporting to senior management.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity and resilience.

Qualifications:

• Education:  MBA or equivalent from a prestigious institute such as IIM preferred.
• Experience: 4-6 years of progressive experience in business development, operations management, or related fields. Prior experience in a leadership role preferred.
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strategic Vision: Proven ability to think strategically, anticipate future trends, and translate vision into actionable plans.
• Adaptability: Ability to thrive in a fast-paced environment and effectively manage multiple priorities under tight deadlines.

🎉 Welcome Aboard, Future Sales Champ!

First, Here’s the Role You Signed Up For

👨‍💻 Job Title: Business Development Executive (BDE)

📞 Mission: Help students and fresh grads upskill with our Digital Marketing Course.

🎯 Your Goal: Minimum 10 sales/month (more sales = more cash 💰).

🎉 Why This is Awesome:

Fixed Working Hours: 10 AM to 6 PM (Monday to Saturday).

Remote work—you can sell from your couch 🛋️.

Unlimited earning potential!

Step 1: Know the Product (aka What You’re Selling)

🎯 The Product in 10 Seconds:

Course: 2-month Digital Marketing Course.

Fee: ₹5000 (discounted from ₹7999).

What They Get:

Recorded classes (400+ minutes).

1-month internship (certificate included).

Placement help through forums.

Free live classes in the future.

🔥 Why It’s a Big Deal:

Perfect for college students looking to crush placements.

Helps fresh grads stand out from the crowd.

Affordable pricing for premium skills that make resumes pop.

Step 2: Here’s How You Make Money

💸 You Make Money When You Sell:

Compensation Plan 💰

Fixed Salary: ₹25,000/month (Target of 10 sales per month.)

Performance Incentives:

For every sale beyond the 10-sale target, earn an attractive 46% incentive on the total sales revenue.

Additional Benefits: ₹500/month Mobile Allowance to stay connected.

Salary is non-negotiable. If you agree with the offered salary, please proceed to apply.

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

DataPower With APIC Development and Admin skills with Python or shell script
Exp.level: 4 - 7 Years

• IBM Cloud Pack- API Connect Developer:

• Data Power virtual appliance on Docker containers within Kubernetes cluster.

• setup API Connect Cloud manage

• setup Portal and analytics endpoints for the APIs to give more data analytics to the application teams.

• Register and troubleshoot Gateway Service with API Connect Gateway object on Data Power appliance

• Configure Mutual Authentication mechanism by creating Identification Credentials and Validation credentials to validate the server certificates

• Create organizations in API Connect to provide the architecture to create APIs using API connect manager

• Ability to create spaces and products on APIC and support multiple teams using them

• Knowledge of concepts and implementation of these on APIC – JWT, Bearer, Basic AUTH

• Integration with LDAP and troubleshooting

• WTX, COBOL Copybook, XML, XSL, Gateway scripting

• Networking concepts and integration with AWS concepts like VPC, NLB, etc

• Cloudwatch integration

• Client acquisition & servicing.
• Understanding of currency / equity / banking markets
• Sales & marketing of financial products / services
• Experience with selling of financial products / services will be preferred.

Job Role :

• Creating data base of potential clients
• Fixing meetings with prospective clients through cold calling or references
• Holding meetings with prospective clients and informing them about products / services offered.
• Responsible for overall Marketing and achieving annual budgets. 
• Analyzing financials of prospective clients to gauge best alternatives and cost reduction