Key Account Manager

Job Title: Process Executive – Voice (Digital Marketing Support)

Location: Gurgaon And Hyderabad

Work Schedule: Rotational Shifts 

Experience:

Freshers with Certification in Digital Marketing

Experienced: 0 to 6 Months in Digital Marketing (Preferred)

Job Summary:

We are hiring for the role of Process Executive – Voice with a specialization in Digital Marketing Support. This role involves providing voice-based customer and client support for digital marketing platforms, tools, and campaigns, including handling complex technical queries and contributing to platform optimization.

Key Responsibilities:

* Act as the first point of contact for advertisers and marketers using digital platforms.

* Handle voice-based queries related to campaign performance, ad delivery, billing, targeting, and account configuration.

* Resolve complex technical and platform-related queries via voice support.

* Collaborate with internal teams to escalate and resolve advertiser issues in a timely manner.

* Detect and track app/platform defects and inconsistencies.

* Provide consultation and guidance on best practices for campaign optimization.

* Contribute to continuous improvement by identifying root causes of recurring issues and suggestions

• Experience:
• 7+ years of experience in ETL development using IBM DataStage.
• Hands-on experience with designing, developing, and maintaining ETL jobs for data warehousing or business intelligence solutions.
• Experience with data integration across relational databases (e.g., IBM DB2, Oracle, MS SQL Server), flat files, and other data sources.
• Technical Skills:
• Strong proficiency in IBM DataStage (Designer, Director, Administrator, and Manager components).
• Expertise in SQL and database programming (e.g., PL/SQL, T-SQL).
• Familiarity with data warehousing concepts, data modeling, and ETL/ELT processes.
• Experience with scripting languages (e.g., UNIX shell scripting) for automation.
• Knowledge of CI/CD tools (e.g., Git, BitBucket, Artifactory) and Agile methodologies.
• Familiarity with IBM Watsonx.data integration or other ETL tools (e.g., Informatica, Talend) is a plus.
• Experience with big data technologies (e.g., Hadoop) is an advantage.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to collaborate with stakeholders and cross-functional teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

This is a senior-level Product Marketing Manager role for a B2B SaaS company.

The person will lead customer marketing and lifecycle marketing initiatives — meaning they focus on existing customers (engagement, retention, advocacy, upsell, cross-sell), not just new lead generation. They will also manage a team and collaborate closely with Sales, Product, and Customer Success.

Shift: 2:30 PM – 11:30 PM IST (US hours, EST overlap)

Location: Remote (India-based candidates okay)

Reports To: VP – Demand Generation & Revenue Strategy

Roles and Responsibilities:

1. Strategic Leadership

• Own and evolve the overall marketing strategy aligned with company goals.
• Build campaigns that drive customer engagement, retention, and advocacy (like NPS, testimonials, referrals, etc.).
• Create lifecycle campaigns to support upsell, cross-sell, and adoption.

2. Team Management

• Lead and mentor a team of marketers (content, demand gen, design, etc.).
• Maintain brand consistency using design tools like Canva.
• Track and report campaign performance.

3. Campaign Planning & Execution

• Run multi-channel campaigns (email, content, social media, paid ads, webinars).
• Manage lead nurturing and marketing automation workflows using tools like HubSpot or Marketo.
• Align with CRM (like Salesforce) for customer engagement.

4. Cross-Functional Collaboration

• Work with Customer Success → to understand customer needs and gather feedback.
• Work with Sales → to align messaging and support revenue goals.
• Work with Product → to communicate new features and collect user stories/case studies.

5. Analytics & Optimization

• Track KPIs such as customer engagement, campaign ROI, and conversion metrics.
• Analyze data, optimize campaigns, and manage marketing budgets.

Ideal Candidate Profile:

• Experience: 11–15 years total, with at least 5–6 years in people management
• Industry" B2B SaaS (must have)
• Specialization: Customer marketing / Lifecycle marketing (not just lead gen)
• Tools: HubSpot, Salesforce, Marketo, Pardot (any marketing automation + CRM tools)
• Soft Skills: Strong communication, leadership, analytical, and storytelling skills
• Extras: Experience using AI tools for content, Canva templates, and OKR alignment
• Work Culture Fit: Comfortable working remotely and cross-time zone (US hours)

Job Description:

- Must have knowledge in developing web applications in PHP/MySQL

- Knowledge of Codeigniter Framework/LARAVEL

- Strong knowledge of Core PHP, OOPS and any PHP framework(Codeigniter)

- Strong knowledge of relational databases (MySQL, SQL)

Skills Required:

Excellent Communication skills, Positive attitude, Flexible, Quick learner.

Candidates who have completed training in PHP / Codeigniter Framework

Actively seeks to apply technology to appropriate tasks.

Shows willingness to learn new technology.

Come be a part of one of the most exciting e-learning startup! A product based company building a B2C subscription product for kids around the world. Best understood as a combination of Netflix + Skillshare + Instagram for kids of ages 5 - 15, there is going to be something new every week to work on!

Already present in over 167 countries, kids of all backgrounds, languages and ages use DIY.org on website, iOS and Android. DIY is a place online where kids truly discover themselves.About UsWe are an early stage venture backed edtech startup looking to expand the team in UAE.

Perks offered:

• Tax Free Income - One of the major benefits of working with DIY is that your income is virtually tax-free.
• Exposure - The benefit of working out of UAE is that you will get exposure to woking with people from different countries and also build a network with people from various nations
• World class accommodation (amenities – Gym, Swimming Pool, Pet Friendly and fully furnished apartments) provided free of cost
• We take care of your VISA processing
• Insurance Coverage
• We take care of your travel and relocation to Abu Dhabi

Responsibilities:

• Ensure the quality of software products we build
• Author test documentation including test plans, test cases & scenarios and develop automated test suites.
• Develop test strategies, plans, and test cases and setting up of E2E test infrastructure
• Both Manual as well as Automation Testing on backend/frontend E2E testing.
• Work towards sustaining current QA processes and implementing new ones
• Define system test plans to validate all existing feature functionalities configured on system testbeds and automate all test cases
• Verify endurance and scale testing to validate robust feature functionality under stress

Must have:

• Extensively worked on various testing types such as Functional, Regression, Sanity, Smoke, Mobile testing, cross browser compatibility
• Expertise in developing, managing, and implementing E2E testing for core features in Automation frameworks using Selenium/ REST Assured/ APM or equivalent.
• API testing using tools like Postman.
• Experience in writing SQL queries to perform backend data validations

Good To Have :

• Experience in building Automation framework from Scratch
• Familiarity with performance testing using JMeter, Scale and Reliability testing
• Hands-on experience with cloud computing platforms like AWS, Azure or GCP is a plus
• Comfortable with Agile methodologies and working in small teams

About Us

We are an early stage venture backed edtech startup looking to expand the engineering team.

From offering flexible working hours to ensuing a 'no leave policy', to offering esops to every employee that joins and ensuring a flat yet performance driven organization, we offer a place for people to come and build a career and not do a job.

Architectural:

Design and implement a software architecture

Select a technology stack

Design and configure infrastructure

Select a development toolkit (IDE, etc.)

Design and implement a database design

Improve and optimise the application architecture

Ensure scalability of the application

Ensure scalability of the infrastructure

Explore new technologies and decide whether to implement them

Strategy, planning, and design:

• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.

Implementation and deployment:

• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.

Operational management :

• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.

metrics.

Strong fundamentals in computer science/engineering and algorithm design.

Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.

Personal Requirements:

• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Strong communication skills.
• Willingness to learn and utilise emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant

• Translate concepts into user flows, wireframes, mockups and
  prototypes that lead to intuitive user experiences.
• Facilitate the client's product vision by researching, conceiving,
  sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and
  mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to
  core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate
  your designs

• Bachelor of design / Master of design

• UX design experience.
• Expertise in standard UX software such as
  Sketch, Axure, InVision, UXPin and Zeplin.
• Basic HTML5, CSS3, and JavaScript skills are a
  plus.
• Ability to work with clients to understand
  detailed requirements and design complete user experiences that meet client
  needs and vision.
• Extensive experience in using UX design standard
  methodologies to design solutions, and a deep understanding of mobile-first and
  responsive design.
• A solid grasp of user-centered design (UCD),
  planning and conducting user research, user testing, A/B testing, rapid
  prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions
  efficiently and intelligently.
• Ability to clearly and effectively communicate
  design processes, ideas, and solutions to teams and clients.
• Ability to work effectively in a team setting
  including synthesizing abstract ideas into concrete design implications.
• Experience in UX/Product Design
• Teammate with great communication skills.
• You should be able to clearly articulate your
  design decisions and what problems they’re solving
• Strong understanding of UX fundamentals
• Exceptional design skills, production value and
  attention to detail
• Ability to create wireframes as well as visual
  design comps
• Understanding of common software development
  practices
• Excellent written and oral communication skills
  in English
• Skill in Adobe products (Photoshop and
  illustrator), and PowerPoint. Experience in Prototype applications is a plus.