Product Marketing Manager (SaaS)

Responsibilities

· Work on PHP CodeIgniter

· Experience for API development for mobile apps

· Train to junior PHP team member

· Complete allotted Project task on proper time

· Contribute to project tracking and planning

· Do Oral or written client communication for the project

· Client communication and technical support.

Requirements

· Excellent Communication skills

· Knowledge of HTML, CSS, Javascript, Bootstrap, and PHP

· Expertise in MVC architecture and MySQL

· Design/Development experience in CodeIgniter

· Experience developing API using REST is huge plus point

· Strong proficiency in JavaScript, JQuery & third-party integration

· Clean coding style with the clear separating of UI and functionality.

· Problem Solving & Leadership skill

Can contact us: nine three one six one two zero one three two

Designation: Campus Admin Officer

Department: Admin

Location: Mahape, Navi Mumbai

Experience Required: Min 1.5 – 2 years

Employment Type: Full-Time

Working Days & Timings

·     It is a 6-day working week. 

Office timings:

·     Admin role: 8:00 AM to 6:00 PM

Job Summary

We are looking for a reliable and hands-on Campus Admin Officer to manage and maintain the

Electrical, Telecom & IT systems of our 120-employee office in Mahape, Navi Mumbai. The role

involves end-to-end responsibility for identifying and fixing electrical faults, desktops, printers,

intercom systems, LAN connections, and WiFi networks to ensure smooth daily operations with

minimal downtime.

Key Responsibilities

1. Electrical System Maintenance

 Diagnose and resolve electrical faults promptly to minimize downtime.

 Identifying and resolving issues with electrical appliances, office lights, fans, etc.

 Troubleshooting issues related to generators, UPS, power supply cabling, etc.

2. IT Systems Management

 Maintain desktops and laptops for employees.

 Maintain office LAN network and structured cabling.

 Coordinate with vendors for servicing, repairs, and consumables.

 Maintain inventory of IT peripherals and spare equipment.

3. Intercom & Communication Systems

 Maintain and troubleshoot internal intercom systems.

 Coordinate with service vendors for maintenance and repairs.

Required Qualifications & Skills

 1.5 -2 years of hands-on experience in maintaining Electrical & IT systems.

 Ability to communicate in English, Hindi or Marathi

 Basic knowledge of modems, routers, and switches.

 Good communication skills and ability to support non-technical users.

 Ability to work independently and manage day-to-day operations.

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

We are looking for an organized social media executive to lead our social media team in managing all social media platforms. The social media Executive is responsible for delegating duties, facilitating meetings with clients, and monitoring analytics.

To be successful as a social media Executive, you must have excellent knowledge of several social media platforms and have excellent communication skills. A good social media executive has excellent planning and time management skills.

RESPONSIBILITIES:

Meeting with clients to gauge their needs.

Briefing the social media team on the needs of clients.

Delegating specific tasks to team members.

Ensuring that team members adhere to deadlines.

Monitoring analytics for campaigns.

Providing feedback to clients.

 REQUIREMENTS:

Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and Twitter.

Knowledge of analytics tools.

Excellent communication skills.

Ability to multitask.

Excellent time management skills.

Ability to lead a team.

A degree in Communication or a related field.

Prior experience in marketing or social media.

About the role 

We are looking for strong experience in understanding HTML5, CSS3, JavaScript, Core PHP, MySQL. Must have outstanding coding skills, Strong understanding of business logic and has a good learning curve. 

Responsibilities

• Basic Knowledge in PHP Frameworks like CodeIgniter, Core PHP, Laravel, Symphony etc. 

• Hands-on experience in Apache, Xampp, and Wamp Servers. 

• Basic CMS Knowledge if any (Joomla/WordPress/Drupal).

• Strong Knowledge if OOPS Concepts in PHP. 

• Implementing Payment Gateways as per project requirements like (E.g.: PayUMoney, PayPal, Paytm, Razor Pay)Capturing values to database, email notifications for pending/Failed and success payments. 

• Knowledge of different Project Lifecycles.  

Requirements

• Bachelor’s or Master’s degree in computer science or software engineering. 

• Minimum 2+ year of experience developing projects/applications using PHP. 

• Good communication verbal skills along with Process oriented. 

• Strong debugging skills and the ability to easily and quickly read and modify existing code. 

Location & Commitments 

Permanent full-time role based at our Ahmedabad, Gujarat office Monday – Friday. 

Salary Package 

No bar for the right candidate. 

About Company

Vision : Bikayi helps small to medium sized businesses go online and scale their businesses. Bikayi merchants are selling various things from groceries to apparels and electronic items. 

Scale : We are very close to grossing a GMV of 1B dollars on an annual basis. Probably one of your neighbourhood shops is using Bikayi to sell online.

Fuel : Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.

People : We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.

Responsibilities

• Work towards Improving the architecture by tracking emerging technologies; evaluating their applicability to business goals and operational requirements.
• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Setup Architecture and Design guidelines for the platforms for multi-country roll-outs
• Develop and Define Architecture Standards
• Develop and Define Application Architecture Standards
• Own your product : You will be responsible for the success / failure of your team and the product. You will need to work with cross functional teams, understand their requirements and make sure that everybody is on the same page.
• Development of your team : Making sure that engineers under you are growing in their careers and getting better are software development everyday.
• Design & Architecture : You need to have technical expertise in the company's tech stack and in general the frontend or backend infrastructures, have ability to guide the developers in case there are any blockers.
  
  
  
  

Requirements

• Past experience of working for tier 1 / vc funded companies.
• Past experience of handling a team of at least 5+ developers.
• Continuous past experience of delivering products at a steady pace.
• Hands-on experience in JavaScript, HTML, CSS.
• Knowledge in Node JS
• Hands-on in Webpack, ES6, Typescript
• Strong working experience in Single Page, Building micro frontend apps, Progressive Web Apps, Server-Side Rendering using React.js
• Hands-on experience in the React ecosystem like Redux, React Router etc.
• Experience in Team Management. 
• Lead technical design discussions and review design to make sure design is aligned with Architecture.
• Setup and maintain standard developer guidelines for the development team
• Hands-on experience with automated test frameworks like Jasmine, Jest, Mocha, enzyme etc. And experience in promoting the values of unit tests, integration tests, and CI/CD automation
• Hands-on experience in maintaining Web Vitals