International Voice Process - WFH (Mumbai only)

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Job Summary:

We are looking for a highly skilled and experienced Data Engineer with deep expertise in Airflow, dbt, Python, and Snowflake. The ideal candidate will be responsible for designing, building, and managing scalable data pipelines and transformation frameworks to enable robust data workflows across the organization.

Key Responsibilities:

• Design and implement scalable ETL/ELT pipelines using Apache Airflow for orchestration.
• Develop modular and maintainable data transformation models using dbt.
• Write high-performance data processing scripts and automation using Python.
• Build and maintain data models and pipelines on Snowflake.
• Collaborate with data analysts, data scientists, and business teams to deliver clean, reliable, and timely data.
• Monitor and optimize pipeline performance and troubleshoot issues proactively.
• Follow best practices in version control, testing, and CI/CD for data projects.

Must-Have Skills:

• Strong hands-on experience with Apache Airflow for scheduling and orchestrating data workflows.
• Proficiency in dbt (data build tool) for building scalable and testable data models.
• Expert-level skills in Python for data processing and automation.
• Solid experience with Snowflake, including SQL performance tuning, data modeling, and warehouse management.
• Strong understanding of data engineering best practices including modularity, testing, and deployment.

Good to Have:

• Experience working with cloud platforms (AWS/GCP/Azure).
• Familiarity with CI/CD pipelines for data (e.g., GitHub Actions, GitLab CI).
• Exposure to modern data stack tools (e.g., Fivetran, Stitch, Looker).
• Knowledge of data security and governance best practices.

Note : One face-to-face (F2F) round is mandatory, and as per the process, you will need to visit the office for this.

About Teleport: Teleport is a tech-driven Visa processing platform, that simplifies, digitizes, and accelerates international visa applications for outbound travelers

Job Overview: We are looking for a dedicated Growth & Sales Intern to join our team. In this role, you will be responsible for managing the top-of-funnel interactions with our potential users. You will act as the bridge between our customers and our product, ensuring every lead is nurtured and every query is resolved with precision.

Key Responsibilities:

• Lead Conversion: Initiate outbound calls to potential leads, clearly communicating the value proposition of Teleport's services to drive conversions.
• Query Management: Promptly and professionally attend to inbound customer queries, providing accurate information and resolving concerns.
• CRM Management: Maintain detailed and accurate records of all customer interactions, lead statuses, and follow-ups within our CRM system.
• Target Achievement: Take ownership of assigned sales targets and daily KPI metrics, actively working to meet and exceed them.

Ideal Candidate Profile:

• Excellent Communicator: Strong verbal and written communication skills with the ability to articulate complex processes simply.
• Customer-Centric: Demonstrates deep customer empathy and a genuine desire to help users navigate their travel requirements.
• Resilient & Calm: Exhibits the ability to remain composed and professional under pressure or when handling urgent customer situations.
• Adaptable: Thrives in a fast-paced environment and is quick to learn new tools, processes, and product updates.
• People Person: Genuinely enjoys interacting with people and building rapport over the phone.

What You Get:

• Hands-on experience with Sales process & CRM tools.
• Mentorship from industry leaders in Travel Tech
• Pre-Placement Offer (PPO) opportunities for top performers
• A learning which adds immense value to your corporate journey

1. Experience in JTAG, MBIST , Scan Compression, ATPG, Fault Simulation.
2. Experience with industry ATPG tools Synopsys Tetra MAX, Cadence Encounter Test or
3. Mentor Fast Scan ATPG tools Synopsys DFT scan insertion.
4. Experience with industry simulation tools such as VCS, ModelSim, NC Verilog etc.
5. Pattern Simulation with and without timing annotation & debugging

· Work Experience: 7+yrs

Technical Expertise

Must Have Skills:

· Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),

· Strong hand on experience generating BI reports (strictly Mandatory)

· Proficiency in Java, PL/SQL, Web Services, and other relevant programming languages.

· Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.

· Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.

· Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF.

· Excellent communication skills, both written and verbal, to effectively interact with clients and team members.

· Oracle certifications in Fusion Middleware and OIC are highly desirable.

Good To Have Skills:

· Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.

Key Responsibilities:

· Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).

· Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.

· Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.

· Perform root cause analysis and implement preventive measures to avoid future technical glitches.

· Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.

· Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.

· Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.

· Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.

Professional Attributes:

· Flexibility

· Willing to work in shifts

· Willing to learn attitude

· Work location: Chennai/WFH

We are looking "Mobile Developer" for Reputed Client @ Coimbatore Permanent Role.

Experience: 1-2 Yrs

Responsibilities: 

• Support the entire application lifecycle (concept, design, test, release and support)

• Develop APIs to support functionality of mobile devices

• Work closely with colleagues in marketing and product development to improve app design and functionality

• Implement testing procedures to identify bugs

• Engage with users to better understand customer needs and opportunities for improvements

• Adapt current web applications for mobile platforms

Job Qualifications and Skill Sets:

• Bachelor’s degree in computer science or equivalent

• Minimum 2 years of experience with system design, programming, and data structuring

• Experience programming in Flutter, Java, Native Android, React or Swift

• Experience with OOP design principles

• Excellent analytical and problem-solving skills

• Experience working in a team environment

• Excellent verbal and written communication skills

• Ability to distill complex technical plans into easily understandable concepts for executive reports

4 - 6years of experience in web and API development

4+ years experience with http://asp.net/MVC/C" target="_blank">ASP.NET/MVC/C#.

4+ years working with SQL Server (2012+).
Good Knowledge of scripting libraries like jQuery, Knockout, Angular JS

• Establish and maintain a trusted advisor relationship within the company’s IT, Commercial Digital Solutions, Functions, and Businesses you interact with
• Establish and maintain close working relationships with teams responsible for delivering solutions to the company’s businesses and functions
• Perform key management and thought leadership in the areas of advanced data techniques, including data modeling, data access, data integration, data visualization, big data solutions, text mining, data discovery, statistical methods, and database design
• Work with business partners to define ways to leverage data to develop platforms and solutions to drive business growth
• Engage collaboratively with project teams to support project objectives through the application of sound data architectural principles; support the project with knowledge of existing data assets and provide guidance on reusable data structures
• Share knowledge of external and internal data capabilities and trends, provide leadership, and facilitate the evaluation of vendors and products
• Utilize advanced data analysis, including statistical analysis and data mining techniques
• Collaborate with others to set an enterprise data vision with solid recommendations, and work to gain business and IT consensus

• Overall 15+ years of IT Environment Experience.
• Solid background as a data architect/cloud architect with a minimum of 5 years as a core architect
• Architecting experience in the cloud data warehouse solutions (Snowflake preferred, big query/redshift/synapse analytics-nice to have)
• Strong architecture and design skills using Azure Services( Like ADF/Data Flows/Evengrids/IOTHUB/EvenHub/ADLS Gen2 /Serverless Azure Functions/Logic Apps/Azure Analysis Services Cube Design patterns/Azure SQL Db)
• Working Knowledge on Lambda/Kappa frameworks within the data Lake designs& architecture solutions
• Deep understanding of the DevOps/DataOps patterns
• Architecting the semantic models
• Data modeling experience with Data vault principles
• Cloud-native Batch & Realtime ELT/ETL patterns
• Familiarity with Lucid Chart/Visio
• Logging & monitoring pattern designs in the data lake /data warehouse context
• Meta data-driven design patterns * solutioning expertise
• Data Catalog integration experience in the data lake designs
• 3+ years of experience partnering with business managers to develop technical strategies and architectures to support their objectives
• 2+ years of hands-on experience with analytics deployment in the cloud (prefer Azure but AWS knowledge is acceptable)
• 5+ years of delivering analytics in modern data architecture (Hadoop, Massively Parallel Processing Database Platforms, and Semantic Modeling)
• Demonstrable knowledge of ETL and ELT patterns and when to use either one; experience selecting among different tools that could be leveraged to accomplish this (Talend, Informatica, Azure Data Factory, SSIS, SAP Data Services)
• Demonstrable knowledge of and experience with different scripting languages (python, javascript, PIG, or object-oriented programming like Java or . NET)

• Bachelor’s degree in Computer Science, MIS, related field, or equivalent experience
• Experience working with solutions delivery teams using Agile/Scrum or similar methodologies
• 2+ years of experience designing solutions leveraging Microsoft Cortana Intelligence Suite of Products [Azure SQL, Azure SQL DW, Cosmos DB, HDInsight, DataBricks]
• Experience with enterprise systems, like CRM, ERP, Field Services Management, Supply Chain solutions, HR systems
• Ability to work independently, establishing strategic objectives, project plans, and milestones
• Exceptional written, verbal & presentation skills

Responsibilities and Key Accountabilities:

• Executing tests, collecting and analysing data, identifying trends and insights in order to

achieve maximum ROI in paid search campaigns

• Tracking, reporting and analysing website analytic, pay-per-click (PPC) initiatives and

campaigns

• Managing campaign expenses, staying on budget, estimating monthly costs and reconciling

discrepancies

• Taking the overall ownership of the allocated accounts in term of initial research of

Keywords and Targeting, Account setup, Ad writing, Campaign setup, Campaign

Optimization, Campaign reports and Client and Internal Team Co-ordination

• Punctual and Disciplined towards the Work and Office Etiquette's

Education Required:

• The knowledge, skills and abilities typically acquired through the completion of a

bachelor's degree program or equivalent degree in a field of study related to the job.

• Google AdWords Certified Years of Relevant Work Experience: Minimum 2 years

Knowledge, Skills, Abilities and Competencies:

• Proven experience in managing PPC campaigns across Google, and Social Media Platforms

• Knowledge of performance marketing, conversion, and online customer acquisition

• Up-to-date with the latest trends and best practices in search engine marketing

• Experience with website analytics tools (e.g., Google Analytics)

• Strong analytical skills and experience generating SEM reports

• Familiarity with A/B and multivariate experiments

• Working knowledge of HTML, CSS, and JavaScript development and constraints

• Excellent writing skills