Fusion Technical Consultant - OIC Experience

The Client Servicing Executive will act as a key link between the clients and the internal digital marketing team. The role involves managing client relationships, understanding their marketing requirements, coordinating project deliverables, ensuring timely execution of campaigns, and maintaining smooth communication throughout the project lifecycle.

Key Skills:

• Strong client coordination and relationship management
• Good understanding of digital marketing deliverables and campaign execution
• Excellent communication and follow-up skills
• Ability to collaborate with internal teams for smooth and timely delivery

Job Description:

We are looking for a skilled and motivated Laravel Developer with 1-3 years of experience to join our dynamic development team. The ideal candidate will have hands-on experience in building modern web applications using Laravel and a strong understanding of PHP. As a Laravel Developer, you will be responsible for developing, maintaining, and optimizing various web applications, while ensuring high performance, scalability, and security.

Responsibilities:

• Build high-quality web applications from scratch using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Design, build, and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
• Contribute to all phases of the development lifecycle.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Prepare and maintain all applications utilizing standard development tools.
• Keep abreast of new trends and best practices in web development.
• Learn new Software/frameworks/ languages/technologies with ease.
• Finalizing back-end features and testing web applications.
• Refactor, optimize, and improve the existing codebase for maintenance and scale.
• Solve complex performance problems and architectural challenges.

Requirements:

• Good working knowledge of the PHP-based MVC framework Laravel.
• Good knowledge of PHP, HTML, CSS & JavaScript, and understanding of Database concepts & working knowledge of MySQL.
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• A clear understanding of RESTful API development standards.
• Passion for best design and coding practices, and a desire to develop new bold ideas.
• Understanding fundamental design principles behind a scalable application.
• Creating database schemas that represent and support business processes
• Proficient understanding of code versioning tools, such as Git
• Excellent problem-solving skills.
• Understanding and managing Linux servers & AWS/GCP
• Hands-on experience with Redis will be an added advantage

Preferred Skills:

• Experience with front-end frameworks (Vue.js, React, etc.).
• Familiarity with testing frameworks such as PHPUnit.
• Knowledge of cloud platforms and deployment (AWS, DigitalOcean, GCP, etc.).

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Benefits & Perks:

• Vibrant & engaging work culture. 
• Flexible working hours & leave policy.
• Performance-based rewards & incentives.
• Best place to learn, work & grow.
• Free coffee bar to keep the employees energetic.

• Coding Complex Modules
• Code review and enforcing best practices
• Improve application architecture
• Constantly improve his/her own skill set
• Customisation to existing open souce and custom built applications
• Building a knowledge base of the latest programming trends, best practices and methodologies.

• B.Tech/BCA/MCA or M.Tech
• Experience into Javascript (Node.js, Angular.js/React.js)
• Experience representing work to a broader product team and other leaders, clearly and succintly articulating the goals and concepts

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

.Net Core Developer

Experience 2+ Yrs in .Net Core/C# Responsibilities Responsible for designing and developing REST APIs using .Net Core Framework and C#. Create high-performance REST APIs for financial applications. Qualifications B.Tech/BE or MCA – May be relaxed in the case of experienced candidates.

Experience At least 2+ Years of experience as .Net Core Developer Proficient in .Net Core and C# Excellent knowledge in developing REST APIs and Entity Framework Knowledge and experience in writing SQL, SPs, and Triggers Sound knowledge in MVC frameworks and databases. Good project management skills. Good communications skills A good team player

Salary 2 -8 LPA

Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Understanding customer needs and requirements

Routing qualified opportunities to the appropriate sales executives for further development and closure.

Responsibilities:

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Understand customer needs and requirements

Route qualified opportunities to the appropriate sales executives for further development and closure

Close sales and achieve quarterly quotas

Research accounts, identify key players and generate interest

Maintain and expand your database of prospects within your assigned territory

Team with channel partners to build pipeline and close deals

Perform effective online demos to prospects