DFT Engineer

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

We're looking for highly skilled experienced engineers to design and build high-scale, cloud-based data processing systems that can handle massive amounts of data with low latency. You'll work with a team of smart, motivated, and diverse people and be given the autonomy and support to do your best work. This is a rare opportunity to make a meaningful impact in society while working in a dynamic and flexible workplace where you'll belong and be encouraged.

Qualifications:

• Bachelor's Degree required
• Significant experience with distributed systems.
• Experience with modern programming languages such as Java, C#, C/C++, or Ruby.
• Experience with container platforms such as DC/OS, Kubernetes
• Fluency in technologies and design concepts around Big Data processing and relational databases, such as the Hadoop ecosystem, Map/Reduce, stream processing, etc.
• Experience with production operations and good practices for putting quality code into production and troubleshooting issues when they arise.
• Effective communication of technical ideas verbally and in writing, including technical proposals, design specs, architecture diagrams, and presentations.
• Ability to collaborate effectively with the team and other stakeholders.
• Preferably, production experience with Cloud and data processing technologies.

Responsibilities:

As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. Define specifications for significant new projects and specify, design and develop software according to those specifications. You will perform professional software development tasks associated with the developing, designing and debugging of software applications or operating systems.

• Design and build distributed, scalable, and fault-tolerant software systems.
• Build cloud services on top of the modern OCI infrastructure.
• Participate in the entire software lifecycle, from design to development, to quality assurance, and to production.
• Invest in the best engineering and operational practices upfront to ensure our software quality bar is high.
• Optimize data processing pipelines for orders of magnitude higher throughput and faster latencies.
• Leverage a plethora of internal tooling at OCI to develop, build, deploy, and troubleshoot software.

Prockured is a leading hospitality procurement company that specializes in providing a comprehensive range of products and goods for Hotels, Restaurants, and Cafes (HoReCa). We are dedicated to simplifying procurement processes and optimizing supply chain management for our clients in the hospitality industry.

Job Location: Jaipur

Responsibilities:

• Conduct market research to identify potential clients in the hospitality industry.
• Assist in developing and implementing sales strategies to reach target customers.
• Generate leads through various channels, including online research and cold calling.
• Collaborate with the sales team to create compelling product presentations and proposals.
• Attend meetings with potential clients to showcase Prockured's offerings.
• Build and maintain positive relationships with clients and key stakeholders.
• Provide support in managing the end-to-end sales process.
• Work closely with the marketing team to align sales efforts with promotional activities.
• Participate in training sessions to enhance product knowledge and sales skills.

Qualifications:

• Currently pursuing a degree in Business, Sales, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Enthusiastic and self-motivated with a passion for sales.
• Ability to work in a fast-paced and dynamic environment.
• Basic understanding of sales principles and customer relationship management.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office applications.

Benefits:

• Opportunity to gain hands-on experience in sales within the hospitality procurement industry.
• Exposure to a dynamic and innovative work environment.
• Training and mentorship from experienced professionals.
• Networking opportunities within the hospitality sector.
• Potential for future employment opportunities based on performance.

Prockured is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

• Achieving Stretched Targets In A Result-Focused Environment.
• Making Powerful Sales Presentations Resulting In High Conversion Ratio.
• Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
• Maintaining Strong Client Relationship And High Level Of Customer Service.
• Preparing Pre-Sales Proposals For Prospective Clients.
• Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
• Keeping Abreast With The Organization's Products And Services.
• Maintaining Consistent Average Productivity.
• Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
• Qualifications -1 To 5 Years' Quota Carrying Sales Experience
• Experience And Working Knowledge Of CRM Systems
• Demonstrable Track Record Of Over-Achieving Quota
• Strong Written And Verbal Communication Skills