Information Security Consultant

Strong UI / Product Designer profile, with good experience in designing Mobile Apps

Mandatory (Experience 1): Must have strong hands-on experience in UI Designing for B2C or SaaS Products

Mandatory (Experience 2): Must be very strong with Visual Designs and Design systems (Wireframing, Visual Designs & Design systems)

Mandatory (Core Skill) : Proficiency in Figma and other modern design tools for interface and interaction design.

Mandatory (Portfolio): Very strong portfolio of Visual / UI Design works for Mobile Apps of B2C or B2B SaaS products

Preferred

Preferred (Company): Top Design studios, and B2C Products

Preferred (Education): Design Education background (BDes / MDes)

Semi-Qualified Company Secretary

Position: Semi-Qualified Company Secretary (CS)

Location: 50, 12th Main Rd, 4th T Block East, KV Layout, Jayanagar, Bengaluru, Karnataka 560011

Website: https://www.chhotacfo.com/

Employment Type: Full-time / Internship / Articleship

About the Role

We are looking for passionate and detail-oriented Semi-Qualified Company Secretary professionals to join our Compliance & Secretarial team. This role is ideal for candidates pursuing their CS course who wish to gain hands-on exposure to company law, compliance, and corporate governance.

Key Responsibilities

• Assist in company law compliances under the Companies Act, 2013.
• Draft and file ROC forms (MGT, AOC, PAS, DIR, SH, etc.).
• Prepare Board and General Meeting notices, agendas, and minutes.
• Support in annual filings, maintenance of statutory registers, and secretarial records.
• Assist in incorporation of companies, LLPs, and other entities.
• Handle share allotments, transfers, and related compliance.
• Assist in preparation of Board Reports and Annual Returns.
• Research and ensure compliance with SEBI, FEMA, RBI, and other corporate laws (as applicable).
• Liaise with clients, regulators, and stakeholders for documentation and compliance.
• Support the senior CS/compliance team in advisory, due diligence, and corporate governance.

 Key Responsibilities:

• Source and attract top IT talent through portals, social media, referrals, and networking
• Conduct initial screening calls and video interviews to assess candidate potential
• Collaborate closely with hiring managers to understand job requirements
• Manage and nurture candidate relationships to ensure a smooth hiring experience
• Keep track of hiring metrics like time-to-hire and quality-of-hire
• Stay updated with trends in IT hiring and recruitment strategies

 Requirements:

• 0–2 years of experience in recruitment (IT or non-IT)
• Excellent communication & interpersonal skills
• Eagerness to learn IT roles and technologies
• Familiarity with ATS (Applicant Tracking Systems) is a plus
• Strong time management & multitasking abilities
• Bachelor’s degree in HR, Business, or any relevant field

Key Responsibilities

Lead Generation & Outreach

·      Contact and develop relationships with potential customers through email marketing, cold calling, and LinkedIn outreach.

·      Execute email campaigns targeting prospects to generate leads and create business opportunities.

·      Mine data and extract information of C-level executives from various online sources and tools.

Sales Process Management

·      Follow up on leads and respond to sales inquiries from existing and potential customers as per guidelines.

·      Assist senior staff in generating and following up on leads.

·      Convince clients, schedule appointments, and manage the sales pipeline.

·      Track sales efforts and monitor results to ensure alignment with targets.

Customer Relationship Management

·      Liaise between customers and the company to provide up-to-date status on service, pricing, and new product releases.

·      Collect customer feedback and conduct market research to inform business strategy and product development.

·      Maintain CRM systems to manage lead generation, track interactions, and store customer information.

Market & Competitor Analysis

·      Stay informed about the latest products, market trends, and competitors to provide insights for business strategy.

·      Increase business opportunities through various routes to market.

Required Skills & Qualifications

·      Strong communication and interpersonal skills.

·      Proficient in email marketing, cold calling, and LinkedIn outreach.

·      Experience in data mining and CRM systems.

·      Ability to prepare detailed reports and commercial proposals.

·      Strong analytical and organizational skills.

·      Ability to work independently and as part of a team.

·      Understanding of market research and customer feedback processes.

Performance Metrics

·      Number of new leads generated.

·      Conversion rate of leads to appointments and sales.

·      Quality and timeliness of proposals and reports.

·      Customer satisfaction and feedback.

·      Sales targets and revenue growth.

Required Skillset

·       The candidate should be well-versed in advanced off-page SEO methodologies like link-building, influencer collaboration, guest blogging, and content promotion.

·       Profound knowledge of on-page SEO, such as keyword optimization, meta tags, title improvement, URL structure, user experience, and conversion rate optimization, is necessary.

·       Must have relevant experience in team leadership, workflow organization, and project management.

·       Should be capable of devising, articulating, and implementing successful SEO strategies for enhanced website performance and ranking.

·       Exceptional verbal and written communication aptitude is required for articulate interactions with the team and other stakeholders.

·       Proficiency in MS Office Suite, especially Excel, is a prerequisite for effective data analytics and reporting.

·       Record-keeping ability and advanced skills in data reporting, with a clear understanding of analytics tools like Google Analytics, SEMrush, and Ahrefs, is a must.

·       Should be able to conceptualize innovative solutions for achieving high quality and authoritative link-building.

·       The capability to quickly identify and rectify issues impacting the SEO performance of the website is required.

·      A proven track record in SEO showcasing improved SEO performance is crucial.

Job Description

·       Guide the SEO team in applying best SEO practices to all online content.

·       Oversee and manage SEO team's workflow to ensure deadlines and targets are achieved.

·       Formulate effective on-page and off-page SEO strategies.

·       Undertake keyword research for improving organic SEO rankings.

·       Analyze SEO statistics, including traffic, ranking, clicks, and bounce rates.

·       Establish systems and standards for optimizing all content for SEO.

·       Design strategies and action plans for building high-quality, authoritative backlinks to our website.

·       Monitor and assess search results and performance across major search channels.

·       Execute data analysis to inform SEO strategy and provide enhancements.

·       Regularly track and report on KPIs using tools like Google Analytics, SEMRush, and Ahrefs.

·       Present detailed reports and insights to the team and stakeholders.

·       Communicate SEO strategies and results to the team, clients and stakeholders in a clear, precise manner.

·       Work in collaboration with other departments, such as content, design, and development, to manage SEO strategy.

What are we looking for:

1. We are looking for someone that has an eye for design, solid experience in ReactJS, are value-driven and product-oriented. You will own all phases of user interface development.
2. From architecture and design to implementation and customer engagement. This role isn’t just about coding; it's about owning features end-to-end, translating them from concepts to user-centric products
3. Each engineer owns the feature they are building and is responsible for turning it into reality, and we will need your front-end expertise to find solutions to problems and challenges and deliver on roadmap objectives.
4. 4+ years of experience in web frontend technology, including React, TypeScript, and CSS-in-JS.
5. Significant experience with JavaScript frameworks and client-side state management, particularly React.js and Redux.
6. Knowledge of 2D visualization libraries like D3 and 3D visualization tools such as Three.js and WebGL is a plus.
7. Expertise in developing solutions for complex problems and integrations, with a strong product sense to balance technical and product requirements.
8. Skilled in working collaboratively with cross-functional teams, including design, product, tech, learning experience & marketing.
9. Independent and capable of producing 'production ready' code with minimal guidance.
10. Proficient in performance optimization and CDN caching strategies.
11. Nice to have: Full stack experience working in backend.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Job description

Develops MDM data model and architecture

Configure MDM tools to perform MDM design as required

3+ years of experience in Pimcore

5+ years of experience in PHP/MySQL

3+ years of experience in MVC (Model-View-Controller) framework

4+ years of experience in Symfony 4.x.

Experience in front-end technologies like HTML, CSS, and Ajax.

Strong experience in design, implementation, and optimization of RDBMS databases,

especially MySQL/ MariaDB.

In-depth knowledge of MySQL Database.

Data analysis, data standardization, and data cleanup

Command over Object-Oriented PHP programming

Experience with RESTful services

Experience with DevOps (CICD, etc.).

Experience with Git.

• Build hypotheses: It starts with identifying the problems by doing in-depth research with customers and cross-validating it with data analysis. We are razor-focused on solving the right problems:
• Identify solutions: You will be defining the requirements and working with a cross-functional team from design, engineering, business, marketing, and support. You will identify solutions that truly solve the user problem keeping business interests in mind
• Launch and iterate: No product is truly world-class in the first launch. Your job is not just to launch new products but also to work closely with other teams to ensure the go-to-market is completed from all sides. Additionally, you will also balance new product launches with iterating on existing products ensuring that you pick the ones that are most impactful
• Build roadmap: You will always have a roadmap for your product and you will constantly update the roadmap taking into account the rapid change of business dynamics as well as user behavior and segments that we would go after
• Help build the team: Participate in hiring cross-functional team members for different roles

You are a right fit if:

• You understand technology, but love customer-first & business-first thinking
• You are comfortable working hands-on in a fast-paced start-up environment
• You are good at problem-solving and have an analytical and data-driven approach to day-to-day work
• You have prior work experience in the tech-driven lending business
• You have at least 3 years of experience in Product Management
• You are in love with Bangalore weather and would enjoy working here :)

Why should you work with us?

• Work in one of the most exciting start-up sectors
• Opportunity to create impact for the blue-collar workforce
• Unique and unsolved problems for the unique customer segment to work on
• The non-hierarchical, flat, and transparent culture where we also have lots of fun
• Pay at par with market salaries