IT Helpdesk Co-ordinator

Job Description – SYSTEMS ENGINEER Role Description

This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.

The systems engineer will be responsible for network & server implementation, administration,

engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.

Job Responsibilities:

1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:

a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).

b. Prediction of client requirements based on assignment for planned and unplanned service activities.

c. Prioritize client requirements and achieve prompt response based on criticality and urgency.

d. Ensuring monthly health check-up report as per SLA each of the assigned customers.

e. Ensure business continuity with zero downtime.

2. Independently handles complex tasks and oversees full AMC contracts.

3. Maintain 100% SLA compliance (response time, resolution time, documentation).

4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support

5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.

6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).

7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.

8. Resolve escalated complaints related to AMC services.

9. Engage in completing training and holding certifications pertinent to IT technologies and practices.

10. Engage in Pre-sales activities:

a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.

b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.

13. Liaise with client departments and customers and keep a fruitful relationship.

14. Control usage of maintenance tools, stores and equipment.

15. Monitor and control maintenance costs for assigned tasks.

16. Adhere to health and safety policies and procedures of client and company.

17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.

18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.

Qualifications:

 Troubleshooting and Information Technology expertise.

 Server Administration, M365, and Cyber security skills.

 Experience with Server management, backup and storage solutions.

 Strong problem-solving and analytical skills.

 Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.

 Experience with ticketing systems, remote monitoring tools and remote desktop applications.

 Certifications such as Cisco CCNA/MCSE.

 Bachelor’s degree in computer science, Information Technology, or related field.

 Excellent communication and teamwork abilities.

 Ability to adapt to changing technology trends and advancements.

Other Details:

 Immediate joiners preferred

Job Description:

Your responsibilities will include:

• Conducting comprehensive keyword research to identify target keywords and opportunities for website optimization.
• Optimizing on-page elements such as meta tags, headings, and content to improve search engine visibility and user experience.
• Implementing off-page optimization strategies, including link building, content promotion, and outreach efforts.
• Monitoring website performance using Google Analytics and other SEO tools, and providing regular reports on key metrics and performance indicators.
• Conducting website audits and identifying technical issues that may impact SEO performance, and collaborating with the development team to implement solutions.
• Staying updated with industry trends and best practices in SEO, and proactively suggesting new ideas and strategies to improve campaign performance.
• Collaborating with other members of the digital marketing team to integrate SEO strategies with overall marketing initiatives and campaigns.

We look forward to reviewing your application.

Requirements:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Proven track record of improving search engine rankings and driving organic traffic to websites.
• Strong understanding of search engine algorithms and ranking factors.
• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, Moz, etc.
• Excellent analytical skills and ability to interpret data to make informed decisions.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage multiple projects simultaneously.
• Certification in Google Analytics or other relevant certifications is a plus.

Benefits:

• Competitive salary based on experience and performance.
• Opportunity to work with a dynamic and talented team in a collaborative environment.
• Career growth and development opportunities within the company.
• Access to training and resources to enhance skills and stay updated with industry trends.

Job Types: Full-time, Permanent, Fresher

Education:

• Bachelor's (Preferred)

Experience:

• SEO: 1 year (Preferred)

About Wekan Enterprise Solutions

Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.

Job Description

We are seeking an experienced Project Manager to lead and manage the successful delivery of client projects within our services organization. The Project Manager will oversee all phases of the project lifecycle, ensuring that each project is delivered on time, within scope, and budget while meeting the companys quality standards. This role involves working closely with clients, stakeholders, and cross-functional teams to deliver technology solutions and business outcomes tailored to the needs of each client.

Key Responsibilities:

• End-to-End Project Management: Lead and manage multiple client projects, from initiation to completion, ensuring timely delivery and adherence to project objectives.
• Client Engagement: Serve as the primary point of contact for clients, fostering strong relationships and ensuring their needs and expectations are met throughout the project.
• Team Leadership: Coordinate and collaborate with cross-functional teams (e.g., engineering, design, operations) to ensure effective execution of project tasks and milestones.
• Scope and Change Management: Define project scope and objectives, ensuring scope changes are carefully managed and communicated to all stakeholders.
• Budget and Resource Management: Develop and manage project budgets, allocate resources efficiently, and ensure the project is completed within financial constraints.
• Risk Management: Identify potential project risks and issues, develop mitigation plans, and address challenges proactively to keep the project on track.
• Quality Assurance: Ensure that all deliverables meet the quality standards and are aligned with the clients requirements.
• Reporting and Documentation: Provide regular updates to stakeholders and senior management on project status, risks, and outcomes. Maintain thorough project documentation for future reference.

Requirements:

• Bachelors degree in Computer Science, Business, or related field (Masters degree or PMP certification is a plus).
• Overall 8+ years of experience managing technology or software development projects, preferably within a services or consulting organization.
• Proven ability to deliver projects on time and within budget, with a strong track record in managing cross-functional teams.
• Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent leadership, communication, and negotiation skills.
• Ability to manage multiple projects simultaneously, balancing priorities and deadlines.
• Proficiency in project management tools (e.g., Jira, MS Project, Trello).
• Preferred Qualifications:
• Experience in delivering digital transformation, cloud migrations, or application modernization projects.
• Familiarity with software development processes and methodologies.
• Strong client-facing and stakeholder management skills.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• A collaborative, innovative work environment.

Location: Bangalore

Employment Type: Full-time

We’re looking for an experienced AI Developer to join our team and drive the design, development, and deployment of advanced computer-vision and LLM-based solutions. You’ll build real-time object detection & tracking pipelines (LLM, YOLOv8/11), develop face-recognition models on video feeds with LLM support, and manage GPU-powered server infrastructure end-to-end.

Key Responsibilities

• Model Development & Optimization
• Design, train, and fine-tune LLMs, YOLOv8/11 models for multi-class object detection.
• Implement face-recognition pipelines leveraging state-of-the-art LLMs and embedding techniques.
• Optimize inference speed and accuracy for real-time video processing on GPUs.
• Video Analytics & Tracking
• Develop multi-camera object-tracking algorithms across disparate video sources.
• Integrate OpenCV, DeepSORT (or similar), and custom tracking logic for robust performance.
• Infrastructure & Deployment
• Provision and maintain Linux servers with SSH, Docker, and GPU drivers (NVIDIA CUDA/cuDNN).
• Automate CI/CD pipelines for model training, evaluation, and deployment.
• Monitor GPU utilization, troubleshoot performance bottlenecks, and ensure high availability.
• Collaboration & Documentation
• Work closely with product managers, data engineers, and front-end teams to integrate AI services via REST/gRPC APIs.
• Write clear technical documentation, API specs, and best-practice guides.

Required Qualifications

• Bachelor’s or Master’s in Computer Science, Electrical Engineering, or related field.
• 2-3+ years hands-on experience with:
• YOLOv8 or YOLOv11 (training, inference, transfer learning)
• Face recognition frameworks (InsightFace, FaceNet, ArcFace) and LLM embeddings (e.g., Hugging Face Transformers)
• Python ecosystem: PyTorch/TensorFlow, OpenCV, NumPy, scikit-learn
• Strong Linux skills: server provisioning, SSH, shell scripting.
• Proficiency in managing GPU servers (NVIDIA CUDA, Docker GPU containers)
• Experience deploying models in production (AWS/GCP/Azure or on-prem clusters).

Preferred Qualifications

• Familiarity with video-streaming protocols (RTSP/WebRTC).
• Knowledge of microservices architecture and API gateways.
• Exposure to MLOps platforms (MLflow, Kubeflow).
• Strong debugging, profiling, and performance-tuning abilities.

We are seeking a professional and courteous female front desk receptionist to join our team. The ideal candidate will be the first point of contact for our company, providing exceptional customer service and administrative support. The front desk receptionist will greet visitors, answer incoming calls, and perform various administrative tasks to ensure the efficient operation of the office.

Key Responsibilities:

1. Greet and welcome visitors in a professional and friendly manner.
2. Answer incoming telephone calls, determine the purpose of calls, and forward calls to appropriate personnel or departments.
3. Manage the reception area, including keeping it clean and organized.
4. Maintain a neat and orderly front desk area, ensuring all necessary supplies are stocked.
5. Schedule appointments and maintain calendars for conference rooms and meeting spaces.
6. Assist with various office tasks as needed, including mail distribution and package handling.
7. Handle inquiries from clients, customers, and the public in a timely and professional manner.
8. Ensure compliance with company policies and procedures.
9. Perform other duties as assigned by management.

Qualifications:

1. A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.
2. Prior experience in a customer service or administrative role is preferred.
3. Excellent communication and interpersonal skills.
4. Professional appearance and demeanor.
5. Strong organizational skills and attention to detail.
6. Ability to multitask and prioritize tasks in a fast-paced environment.
7. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
8. Familiarity with office equipment, such as multi-line phone systems and printers.
9. Ability to maintain confidentiality and exercise discretion when handling sensitive information.

Regards

Harsh Porwal

mail your resume on

harsh at spay.live

PEOPLESOFT FINANCIALS, PEOPLE TOOLS, SQL

About the role: Looking for Software Developers who like to innovate and solve complex problems. We recognize that strength comes from diversity, and we will embrace your unique skills, curiosity, drive, and passion while giving you the opportunity to grow technically and as an individual.  

Responsibilities: 

• Work with an open-source iOS ecosystem and the libraries available for common tasks. 
• Work directly with developers and product managers to conceptualize, build, test and realize products.  
• Build reusable iOS software components for the platform.  

• Unit-test code for robustness, including edge cases, usability, and general reliability.   
• Work on bug fixing to improve application performance and shipping new features as required 
   

  Requirements:  

• Experience with iOS Design patterns, memory management, REST web-services and JSON Parsing. Designing and building advanced applications for the iOS platform 
•  Collaborating with cross-functional teams to define, design, and ship new features 

• Design and build advanced applications for the iOS platform  
• Work on bug fixing and improving application performance  
• Can integrate apps with backend and 3rd party API’s. 
• Good programming skills in Objective-C/Swift and extensive knowledge of Apples SDKs and frameworks like Core Data, Core Graphics, Foundation, UIKit, etc.  
• Have published one or more applications in an iOS App Store. 

• Knowledge of iOS App Store deployment process.