IT Helpdesk Co-ordinator

Key Responsibilities:

• Develop and drive comprehensive testing strategies across multiple projects.
• Design and maintain scalable test automation frameworks (UI/API).
• Lead end-to-end testing efforts including test planning, execution, defect tracking, and reporting.
• Ensure test coverage of business-critical features across web, desktop, and/or mobile platforms.
• Collaborate with cross-functional teams (developers, BAs, product owners) to clarify requirements and ensure testability.
• Perform exploratory, regression, smoke, sanity, performance, and security testing as required.
• Identify quality risks and implement mitigation strategies.
• Mentor and train junior QA engineers and set QA best practices.
• Contribute to continuous integration and continuous testing initiatives.
• Drive process improvement initiatives within the QA team.

Required Skills and Experience:

• 10+ years of experience in software testing with a solid understanding of QA methodologies.
• Strong experience in automation tools like Selenium, Cypress, Playwright, Appium, or similar.
• Solid knowledge of REST API testing tools such as Postman, Swagger, or SoapUI.
• Experience working in Agile/Scrum or DevOps environments.
• Familiarity with CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps.
• Strong understanding of programming/scripting languages like Java, Python, or JavaScript.
• Experience using test case and defect management tools (e.g., JIRA, TestRail, Zephyr).
• Exceptional analytical, troubleshooting, and debugging skills.
• Strong documentation and communication skills.

Preferred Qualifications:

• ISTQB Advanced Level or equivalent QA certification.
• Experience testing SaaS, enterprise platforms, or mobile applications.
• Knowledge of cloud platforms (AWS, Azure, GCP) and cloud testing tools.
• Performance testing experience with JMeter, LoadRunner, or similar.
• Experience working in regulated environments (e.g., finance, healthcare) is a plus.

Technical Skills Required:

• Frontend: Proficiency in HTML, CSS, JavaScript, and frameworks like React.js or Vue js.
• Backend: Hands-on experience with Node.js, PHP, or along with frameworks like Express.
• Database: Experience with relational databases like MySQL, PostgreSQL,
• Version Control: Familiarity with Git and Git-based workflows.
• Understanding of RESTful APIs and integration with third-party services.
• Basic knowledge of DevOps practices, CI/CD pipelines, and cloud platforms is a plus.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Proven experience working on full-stack development projects.
• Strong problem-solving and analytical skills.

We are looking for a passionate and experienced Business Analyst Trainer to join our training team. This role involves delivering high-quality training programs on business analysis tools, methodologies, and best practices, both in-person and online.

• Manages the company's social media accounts and posts content.
• Monitor various social media platforms such as Facebook, Instagram, and Twitter.

• 2 - 5 years of hands-on experience with Mongo DB as a Developer.
• Deploy and create MongoDB clusters with appropriate configuration once the machines are provisioned
• Be able to script, and have programming ability with MongoDB shell and/or other programming languages
• Configure and monitor replica sets and Sharded Clusters
• Ability and experience in working with applications that work with MongoDB such as Java, Node.js and/or others
• Experience with MongoDB security, managing roles and permissions
• Experience with MongoDB backups and restores, manually and using MongoDB and other tools
• Knowledge and experience in working with MongoDB Ops Manager and/or Cloud manager
• Knowledge and/or experience working with MongoDB Atlas
• Knowledge of at least one DevOps tool such as Puppet, Chef, Ansible or similar
• Experience with ORM tools such as spring data is preferred.

1.Drive monthly sales achievements by connecting with working professionals on phone calls.

2. Understand needs and requirements of prospects and help them select the right program

3. Develop in-depth knowledge of product features and benefits and become “go-to” resource when it comes to

product knowledge

4. Help customers understand the USPs of the program and build trust

5. Proactively follow up with prospects to help them with any additional information required for closing sales

6. Maintain detailed data of each prospect data in CRM and lead tracking tools.

Responsibilities:

• Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
• Apply fundamental knowledge of programming languages for design specifications.
• Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
• Serve as advisor or coach to new or lower level analysts
• Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
• Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members

Qualifications:

• Minimum 6 years of total IT experience
• Minimum 4 years of Appian development experience
• Good logical and reasoning skills
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated problem-solving and decision-making skills
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to read requirements and independently work on a project with minimal supervision

Education:

• Bachelor’s degree/University degree or equivalent experience