IT Helpdesk Co-ordinator

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

• 4= years of experience
• Proficiency in Python programming.
• Experience with Python Service Development (RestAPI/FlaskAPI)
• Basic knowledge of front-end development.
• Basic knowledge of Data manipulation and analysis libraries
• Code versioning and collaboration. (Git)
• Knowledge for Libraries for extracting data from websites.
• Knowledge of SQL and NoSQL databases
• Familiarity with Cloud (Azure /AWS) technologies

We are looking "Network Engineer" for Reputed Client @Permanent Role.

Experience: 1 - 3 Yrs

Job Responsibilities

•VISE will work with field engineers on a technical level to troubleshoot and restore service to customer location

•VISE will give technical direction to field engineers remotely.

•A VISE engineer will be assigned ownership of a task and will be responsible for driving final resolution.

•A VISE engineer is expected to work in a team capacity, assisting other team members both technically and administratively.

•The VISE team will be expected to document VISE action plans (VAP) to field engineers

•VISE will have the ability to generate collaboration sessions with field engineers and or customers to troubleshoot and restore Cisco devices

•The VISE Engineer will record the initial details, subsequent updates throughout the duration of the task, document resolution and close the task upon completion of the necessary actions.

•VISE will be expected to perform “queue prep” prior to the start of shift, adding descriptions or pushing dispatches to other queues.

•VISE will be expected to stay 30 minutes after “queue end” in the event a dispatch needs to be handed over to the following theater.

•The VISE Engineer will maintain continuous contact with the Field Engineer throughout the resolution process for Tasks, including but not limited to, advising on the progress of the Task, and providing resolution of the Task

•Escalating with Cisco’s logistics organization on missing or late part deliveries

•Escalating to upper tier support (VSET or TAC) when reaching the end of knowledge limit within a timely and concise manner per procedures

•Providing logistics instructions and Customer details to the FE

•VISE team will be expected to take both minimal to moderately technical and administrative escalation from other teams, field engineers and customer

•Tracking field engineers when they do not make contact with VISE at committed ETA.

Specific tasks may include but shall not be limited to:

•Facilitating the replacement activity between the End User Location and FE

•Loading firmware/IOS images to Cisco devices/servers

•Applying customer configurations to cisco devices/servers

•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)

Required skillsets and experience:

•1 – 3 years’ experience conducting remote technical support with business customers

•Knowledgeable in Cisco OS / UCSM GUI / CIMC

•Knowledgeable in UCS Server hardware troubleshooting (FRU component level; B & C series)

•Knowledgeable in Cisco device hardware troubleshooting (FRU component level; including but not limited to Route, Switch, ASA, Telepresence, etc.)

•Experience loading firmware/IOS images to Cisco devices/servers

•Experience applying customer configurations to Cisco devices/servers

•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)

•Restoration from common or failed upgrades

•Excellent customer service and phone skills

•Very strong English language written and verbal skills

Location : Hyderabad & Chennai - Remote

About the role:

We're looking for a seasoned backend specialist skilled in Adobe Experience Manager (AEM) and robust Java development. The role encompasses crafting and maintaining AEM templates, components, and integrations while upholding clean coding practices.

Responsibilities:

AEM Development & Maintenance:

• Develop and maintain AEM templates, components, and workflows.
• Collaborate with front-end teams to ensure seamless integration of web components into AEM.
• Implement and manage content structures within the AEM platform, including content types, taxonomies, and metadata.

Java Development:

• Write clean, scalable, and maintainable Java code to enhance the backend capabilities of AEM.
• Optimize performance of AEM instances, leveraging Java best practices and tools.
• Work with other Java-based tools and frameworks that integrate with the AEM ecosystem.

System Integration:

• Integrate AEM with other enterprise systems, databases, and third-party services using APIs, web services, or other methods.
• Ensure data consistency and reliability across integrations.
• Ensure backend solutions adhere to clean coding practices.
• Conduct and participate in regular code reviews to maintain code quality.
• Stay updated on the latest AEM patches and updates, and ensure timely application for security and performance.

Performance & Scalability:

• Monitor AEM backend performance and optimize as necessary to ensure smooth operation.
• Work with infrastructure teams on scaling solutions, ensuring the AEM platform can handle growth in traffic and content.
• 8 years’ experience in development, with atleast 4+ years in AEM
• Strong expertise in Java with a focus on backend development.
• Proven experience working with Adobe Experience Manager (AEM) and understanding of its architecture and components.
• Proficiency in developing and managing OSGi components and services, with an understanding of OSGi configurations, lifecycle, and modularity aspects.
• Deep knowledge of JCR standards, including experience with node structures, versioning, and query languages like XPath or SQL2.
• Experience with AEM built in and exgternal search engine
• Knowledge of clean coding practices and principles with a track record of applying them in past roles.
• Familiarity with RESTful services, and integration patterns with AEM.
• Strong understanding of version control systems, preferably Git.
• Knowledge of continuous integration and continuous deployment (CI/CD) pipelines and tools.
• Comfortable with server configurations, caching strategies, and optimizing AEM dispatcher setups.
• Knowledge of CDN.
• Maintain code quality through regular code reviews, unit testing, and following established best practices.
• Stay updated with the latest industry trends and incorporate them into projects as deemed fit.
• Good communication including written, diagrammatic, and oral to unwind complexities in solutions to technical and non-technical personnel.
• Strong analytical, critical thinking, and problem-solving skills.
• Keep up with the latest trends, be a disruptive thinker and have experience of driving cultural change in organizations.
• Passionate innovator.
• Self-motivated and capable of leading initiatives with little or no supervision.
• Flexible to meet changing requirements and priorities.
• Good inter-personal skills combined with willingness to listen and learn.
• Able to react positively under pressure to deliver solutions in a timely manner.
• Enjoy results-oriented and thought-provoking work with a strong desire to progress career.
• Able to work in a global, multi-cultural environment.
• Able to express compassion and have engineering empathy.
• Willing to travel as required by role, when needed.

Academic requirements

• Bachelor's Degree in Management Information Systems, Computer Science, or related computer engineering degree is preferred but relevant work experience and proven background is foremost.

Responsibilities  

• Writing code to solve moderate to complex domain problems for various product and solution areas.

• Developing web application- Writing Unit test.

• Come up with designs and prototypes for pre-design and feasibility study activities

Requirements

• Expertise in JavaScript, JQuery and ASP.Net

• Hands-on experience working with Microsoft SQL Servers.

• Minimum one year of experience in React JS is a must

• Should be able to use Web API.

We’re looking for Android Mobile Application Developer who has solid knowledge of Android application’s life cycle, specially in modern mobile application. We need someone to build the native applications for Android using Java & Kotlin on Android Studio. You’ll need to create applications from scratch or configure the existing applications.

RESPONSIBILITIES:

Design and implement applications from initial concept, app architecture, and user interface to finished deliverable.
Implement new features, enhancements, and content of existing applications.
Good knowledge of Android SDK, different versions of Android, and how to deal with different screen.
Create and update re-usable code libraries to streamline app development cycle.
Contribute to all phases of the product development: design, develop, test, maintain and improvise.
BASIC SKILLS:

Good communication and interpersonal skills.
Strong knowledge of current Android development languages (Java & Kotlin).
Ability to manage multiple projects at a time.
Flexibility and eagerness to identify, learn, and use new and changing technologies.
Self confident and enthusiastic.

 Lead Frontend Developer

We are an early stage EdTech startup founded by people from IIT-D, IIM-B, Flipkart, Google, Cure.Fit & ICICI Venture. Our vision is to help each child discover their hidden treasures. We want to provide the best learning platform to ensure all round holistic development of children (social, physical, intellectual, cultural, and emotional) by enabling them to pursue their passion. If you are passionate about helping the future generations to have holistic development and achieve their full potential, come talk to us.

Responsibilities :

1. Develop user-facing stack from scratch
2. Build reusable code and libraries for future use
3. Ensure the technical feasibility of UI/UX designs
4. Optimize application for maximum speed and scalability
5. Collaborate with other team members and stakeholders

Technology Skills :

1. Proven 4 years work experience as a ReactJS Frontend developer
2. In-depth understanding of the entire web development process (design, development and deployment)
3. Good experience with Typescript and ReactJS (17.x). NodeJS knowledge is a plus.
4. Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
5. Knowledge of Alerting and Monitoring tools
6. Knowledge of SPA principles
7. UI Performance: should have hands on experience of optimising page load, rendering, caching
8. Sense for appeal & aesthetics from a usability perspective.

Soft Skills :

1. Obsessed with best practices, structuring, documentation and have an eye for detail.
2. Self starter with a high level of drive and commitment.
3. High energy and drive to work in a startup environment.
4. Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
5. Ability to work under pressure and confidence to deal with complex issues.
6. Good communication skills.
7. Hands-on and detail oriented.

Job Requirements :

- 4+ years of Java development experience

- 4+ years of microservice development experience with Spring boot framework

- Core & Advanced Java (Threading, Design Patterns, Data Structures) J2EE, REST web services

- Excellent knowledge of Enterprise Design Patterns

- Full stack development with Angular 8 experience will be a plus

- Experience with test driven software development

- Exposure to telecom domain

- ETOM/ SID which make the TM Forum framework

-Must have experience in core Php.

-Proficiency in Php and Php based MVC frameworks like laravel.

-Good knowledge of the OOPs concepts

-Development of Php based web application

-Development of Php based APIs

-Contribute to a backend web application with clean, portable, well-documented code

-Work closely with a team to ensure the successful front end

-Taking static HTML/CSS frontend code and integrating with custom Php website and web app

-On time delivery of the projects

-Able to work in a team as well as individually.

Job Type: Full-time

What’s in it for you?

• You’ll understand how a fast-growing start-up works in terms of revenue generation as you will be handling one of the most important aspects of the company's revenue - lead generation implementations
• You’ll have end-to-end liberty to work and implement any technology that will bring value to the team
• You’ll get to work with and understand a wide range of tools and integrations that are already in place - how they work and why they are important

Roles and responsibilities

• You will be owning the landing repository and reviewing all code that goes into it.  
• Manage and own the production systems for the landing website.
• Work on any integration that links the product to the leads pipeline. 
• Manage and maintain the page speed score and SEO standards for the content pages.  
• Deploy code that goes into production. 

Requirements

1. Experience in building web applications with proficiency in PHP/Laravel
2. Extensive knowledge of advanced JavaScript concepts
3. Ability to implement and work with 3rd party APIs and other REST-Based APIs.
4. Experienced in HTML5/CSS3, jQuery, and responsive design.
5. Understanding of how a CDN works. 
6. Understanding of security and data protection in web applications
7. Knowledge of code versioning tools like Git or SVN. 
8. Basic understanding of RDBMS.
9. Knowledge of CSS preprocessors like SASS. 
10. Solid Foundation in data structures, algorithms, and system designs.
11. 2 - 5 years experience

Good to have

1. Understanding of CRM tool like Hubspot
2. Have worked in developing SEO friendly pages
3. Basic knowledge of AWS
4. Understanding of WordPress codebase and plugin development