Role - Manager Programmatic
About our client :
Our Client is a digital- first global performance marketing agency& world's largest media investment company which is a part of WPP. They a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.
Locations - Mumbai, Pune & Chennai
What your day job looks like :
- Manage a team of programmatic professionals with expertise in programmatic media
- Maintain positive client relationships, expectations, and communications
- Identify and solve client risks before they escalate to issues
- Oversee the cross-functional campaign development with internal SEO/Search/Content/Social teams as well as sister media agencies
- Build on existing level of programmatic expertise and develop a reputation for innovation and efficiency internally
- Ensure the integration of programmatic into the overall communications strategy
- Support and lead the strategic development and execution of programmatic campaigns
- Foster teamwork and create a constructive work environment
- Maintain a high level of employee commitment
- Provide team leadership that rewards creativity
- Demonstrate thought leadership for clients and the industry
- Educate clients on the importance of programmatic in the overall marketing mix
- Understand clients' business and generate new ideas to enhance client performance
- Provide effective analysis to support marketing recommendations.
What you'll bring:
- 4+ years of aligned industry experience, preferably within an agency
- Experience executing on Programmatic platforms (DV360, The Trade Desk, App Nexus (Xandr Invest), Amazon, etc.)
- Experience with analytical tools is an asset (Google Analytics, PMP Partners, Ad Servers, DMPs, etc.)
- Demonstrated strong client relationship responsibility
- Proven account management experience, including analytical and creative problem-solving skills
- Ability to interact in a professional manner and communicate with clients over calls
- Proven ability to lead successful campaigns
- Superior verbal and written skills with outstanding presentation ability
- High level of attention to detail and the ability to handle and prioritize multiple accounts
- High level of technical proficiency in Microsoft Office, specifically Excel and PowerPoint
- Come with experience of handling 6-7 direct reporters
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Responsibilities
Develop and maintain high-quality software solutions using Java and Java Message Service.
Collaborate with cross-functional teams to define design and ship new features.
Ensure the performance quality and responsiveness of applications.
Identify and correct bottlenecks and fix bugs.
Help maintain code quality organization and automation.
Participate in code reviews and provide constructive feedback to peers.
Work closely with product managers and designers to understand user requirements and translate them into technical specifications.
Implement and maintain best practices for software development including coding standards code reviews source control management build processes and testing.
Provide technical guidance and mentorship to junior developers.
Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain competitive.
Contribute to the continuous improvement of the development process.
Ensure that all software developed is secure and adheres to industry standards.
Collaborate with QA engineers to ensure comprehensive test coverage and high-quality releases.
Qualifications
Possess strong experience in Java and Java Message Service.
Demonstrate excellent problem-solving skills and attention to detail.
Exhibit strong communication and collaboration skills.
Have a solid understanding of software development principles and methodologies.
Show proficiency in version control systems like Git.
Experience with Agile development practices is a plus.
Familiarity with continuous integration and continuous deployment (CI/CD) pipelines is desirable.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
- Deep understanding of Django and DRF
- Write effective, scalable code
- Develop back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Test and debug programs
- Improve functionality of existing systems
- Implement security and data protection solutions
- Assess and prioritize feature requests
- Coordinate with internal teams to understand user requirements and provide technical solutions
Founded in 2019 by VIT alumni, this B2B marketplace works with the bottomline of hotels thereby helping them boost their profits by at least 20%. It has already empowered over 1000 hotels including ITC Hotels, Radisson and Taj.
This platform is disrupting the hospitality sector by leveraging the power of omnichannel procurement.
- Generating and Managing Leads in the Hospitality Industry
- Training and monitoring the Sales team’s performance
- Designing and formulating strategies to achieve maximum Sales
- Negotiating deals and supporting negotiation from the team
- Achieving the monthly Sales targets by enabling the team .
- Preparing and submitting Sales report to the senior management.
What you need to have:
- Any graduate degree
- Proven experience in Sales and management of a Sales team
- Experience working in a startup, building the team from scratch.
- Strong leadership and communication skills
- A knack of strategizing to drive actual sales and maximize revenue
- Expert in building Web API's and Web Services applications
- Developing solutions Microsoft Azure cloud-based services using platform service offerings with a focus on SQL Azure as well as other Microsoft .NET technologies (.NET Core, C#, SQL/T-SQL, ASP.NET MVC, XML)
- Developing software and services leveraging Azure DevOps and following a DevOps continuous development methodology
- Deep understanding of API First, TDD, BDD methodologies
- Good knowledge of JavaScript frameworks like Angular
- Experience with DevOps processes - full end to end release automation and evolving CI/CD tools and processes a plus
- Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s)
- Demonstrate ability to explain complex technical concepts to a non-technical audience
- Track record of success and an honest understanding of projects that didn't go right, what went wrong, and why
- Must be a team player leading and following as the project requires. In the same breath, must be able to operate independently with an innovative out-of-the-box whatever-it-takes attitude
- Experienced working with remote and distributed teams
Nice to have:
- Enthusiasm and experience building large scale Multitenant systems
- Experience in building SaaS-based applications and knowledge of concurrent programming, building for Web-scale, employing high-availability software infrastructure, and performance-based architecture
- Detailed knowledge of LMS (AICC, xAPI), SCORM and LTI
Sr. Backend Developer | Disruptive HR Tech Platform | GGN
Job Description:
- Developing new user-facing features.
- Writing clean, reusable, high-quality, high-performance, maintainable code.
- Encouraging innovation and efficiency improvements to ensure processes are productive
- Ensuring the training and mentoring of the team members
- Ensuring the technical feasibility of UI/ UX designs and optimizing applications for maximum speed.
- Researching and applying new technologies, techniques, and best practices
- Writing blog posts and having a strong record on StackOverflow and similar sites
What you need to have:
- Bachelors/ Masters in Computer Science or a related field
- Experience with web technologies and microservices architecture
- Java, Spring framework
- MySQL, Mongo, Solr, Redis,
- Kubernetes, Docker
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks.
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
- Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
- Exceptional design and architectural skills
- Experience of cloud providers/platforms like GCP and AWS
- Experience in working with micro-services, containers, or big data technologies
- Experience with high-performance websites, orchestrating data pipelines, ETL frameworks
Experience: 4 to 7 years