Business Analyst

Proven experience as a Data Scientist or similar role with relevant experience of at least 4 years and total experience 6-8 years.

· Technical expertiseregarding data models, database design development, data mining and segmentation techniques

· Strong knowledge of and experience with reporting packages (Business Objects and likewise), databases, programming in ETL frameworks

· Experience with data movement and management in the Cloud utilizing a combination of Azure or AWS features

· Hands on experience in data visualization tools – Power BI preferred

· Solid understanding of machine learning

· Knowledge of data management and visualization techniques

· A knack for statistical analysis and predictive modeling

· Good knowledge of Python and Matlab

· Experience with SQL and NoSQL databases including ability to write complex queries and procedures

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Roles and Responsibilities
1. Ability to work on diverse backend stack such as Node JS, Java, Express JS
2. Ability to work on diverse frontend stack such as React JS, Angular 6/7/8/9, HTML5, CSS3

3. Ability to deliver quick POC’s using cutting edge technologies.

4. Preparing reports, manuals and other documentation on the status, operation and maintenance of software.

5. Design, develop, and unit test applications in accordance with established standards

6. Developing, refining, and tuning integrations between applications. Analysing and resolving technical and application problems.

7. Ability to debug application.

8. Should have complete knowledge on developing RESTful Services.

9. Should be able to also work in agile development methodology.
10. Work with designated JavaScript framework to design, develop, and debug web applications
11. Can work on Angular and Integrate backend services
12. Work with the team to manage, optimize, and customize multiple web applications
13. Manage end to end module lifecycle management of the product
14. Push and pull codes via Git repository

Competency Requirements

1. Experience in NodeJS, Java and development using AngularJS / ReactJS
2. Experience in front end frameworks such as Angular.js, React.js, Bootstrap, Foundation etc
3. Experience in client/server application development
4. Knowledge of agile development methodologies
5. Knowledge of unit testing theory
6. Knowledge of AWS cloud
7. Experience in Java, Python and Go will be added advantage

Responsibilities:

• Develop features and modules independently based on the overall product architecture provided.
• Research and find solutions to challenging new problems; align with technology needs of the future.
• Fully grasp the product concept and think through challenging customer variations and use cases.
• Proactively seek to identify issues and resolve them at the stages of design, deployment and QA.
• Maintain quality and ensure responsiveness of applications.
• Demonstrate a strong sense of milestone-based performance and adherence to overall development timelines.

Requirements:

Experience - 2 to 5 years experience in Java Tech stack

• Strong hands-on experience in Java, Spring Boot, microservices and Rest API.
• Good understanding of general data privacy and information security.
• Exposure to cloud securities for SAAS application development would be an added advantage.
• A good understanding of all facets of building and delivering data-centric products is desirable.
• Knowledge of code versioning tools.

DUKAAN - Create Your Online Store in 30 Seconds

Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogues (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.

Dukaan is currently powering over 4.9 M ecommerce stores built by indian small businesses and growing at a crazy rate.  

Dukaan is looking at a QA engineer to join our team and help us ship polished & defect free products to our users. 

QA Engineer Roles & Responsibilities 

Your primary responsibility will be to run various tests from the test-suite on new software releases to ensure that it satisfies all specifications and requirements as well as free from any bugs. 

Once issues have been resolved, You will run additional tests to make sure the issues are resolved before the new release is pushed to production. 

1. Thoroughly testing new releases to find bugs or design issues. 
2. Identifying bugs in new releases and understanding how to resolve them
3. Creating issues for these bugs and with steps on how to re-produce them.
4. Ensuring that new software products are ready for consumer use
5. Working with development teams to prevent issues with new products

• Use a variety of technologies such as JavaScript, HTML5, CSS3, RazorUI, FluentUI, React.js, NextJs, TypeScript, C#, .NET Core, ASP.net CI/CD, SQL Server Powershell
  
  
• Collaborate with our product team to identify and implement solutions that bring direct value to our clients as well as with your peers
  
  
• Partner with your peers and stakeholders to ensure the software delivered is of the highest quality
  
  
• Learn and follow Agile Software Development principles.
  
  
• Gain broader proficiency for the product and demonstrate the ability to contribute to forward direction
  
  
• Additionally, as part of the PacteraEDGE Engineering community, over time you will find opportunities to have a broad impact across the department.
  
  

Skillset:ASP.NET, JavaScript, ReactJS, NextJS, JavaScript, CSS3/HTML5, Azure, Git, SQL Server

Responsibilities

• Collaborate with the developers to design and build a real-time, web-based system
  
  
• Ensure interfaces function quickly.
  
  
• Write clean, maintainable, and well-tested code
  
  
• Stay current on software engineering trends & tools, and be practical but open-minded in applying them
  
  
• Maintain a high bar for quality and performance of your product with vigorous attention to detail and automated testing
  
  
• Continuously improve how we design, build, and ship software as a highly functional team
  
  

Other skills

• The candidate should be from Computer Science and Engineering / Information Technology background. (Completed course as Full Time)
  
  
• Candidate should have a degree in Bachelors of Technology (B.Tech)/BE/MCA
  
  
• 2+ years of practical experience in software development, including designing, building, deploying, and maintaining web applications
  
  
• Experience working with web-based APIs (REST) is a plus
  
  
• Experience working with .NET is a must
  
  
• Experience working with JavaScript is a Plus
  
  
• Experience with RDBMS and Non- Relational Database is a plus
  
  
• Experience in cloud infrastructure preferred Azure a plus
  
  
• Ability to communicate effectively with peers within the organization
  
  
• Compassion and empathy
  
  
• Ability to contribute to code review feedback for other engineers and contribute to forward design ideas
  
  
• The pattern of continuous learning and achievement in career