Customer Care Executive

Minimum of 5 years of experience in B2B enterprise sales with atleast 1-2years in a start-up.Should have a proven track record of closing complex deals and managing large accounts.Strong understanding of the full sales lifecycle, from prospecting to closing, with expertise in consultative selling and solution-based salesStrong negotiation and deal-closing abilities, with the capacity to build trust and rapport with high-level stakeholders.Strong experience using CRM systems to track and manage sales pipelines, opportunities, and client interactions.Should have done a 0 to 1 sales growth storyMust be handling North region currently and candidates from Delhi preferred.

Location - Noida

Duration - 6 Months

Experience – 7-10 Years

In this role, one shall be responsible for developing and supporting applications using Java technology framework.

• Provide support throughout the application lifecycle using the standard DT (Digital Technology) defined support environment comprised of process and middleware support.

• Ensure application incident management, ticket routing, and resolution of issues.

• Provide resolution of application issues as per DT support process within the given SLA.

• Update application code & database objects/data, as applicable, to production server only after UAT and approval from DT. Follow change process for Production deployment.

• Perform comprehensive testing – functionality testing, peer to peer testing based on defined DT.

• Testing deliverable and templates on the applications to ensure and verify that the issues are completely fixed.

• Raise tickets if any issues are reported by mail / phone / in person.

• All incidents to be tracked through Issue Tracker/Problem Management Ticket till Root Cause Corrective Action (RCCA) is identified/issue is fixed.

• All fixes to be followed by testing; DT Owner needs to sign off for the production deployment.

• Deliver improvements and changes with quality on time ( per defined SLAs). Requirement priority to be defined by DT.

• Carry out security testing of all the applications which are requested by DT for SAST/DAST to identify any vulnerability in code. The report for the same needs to be submitted to the DT SPOC.

• Review performance metrics reports and trends with DT Leaders on a Quarterly basis and as requested.

• Document and update the issue resolution knowledge-base on timely basis.

• Enthusiastically identify and eliminate problems and bugs in existing applications, with adequate approvals from DT.

• Provide support for the planned outages during on/off work hours

• Analysis of break-fix tickets, by application, on monthly basis, for root causes along with the recommended preventive actions and a plan to implement preventive actions.

• Upon receiving approval analyse and plan accordingly and perform preventive actions, implement the preventive actions on time.

• Development in the existing applications in accordance to DT SDLC process with all corresponding documentation.

• Applications categorized as Export Control (EC), must be supported by EC eligible person.

• Development and support of the interfaces between the applications.

• RCCA documentation for each unplanned outage

• Incident and request ticket completions with corresponding Service Now updates

• SDLC documentation updates after application changes are implemented

• Professional, timely and accurate user communications

• User documentation

• Quality assurance and testing for all changes.

Qualifications we seek in you!

Minimum qualifications

• BE/B Tech/ MCA/BCA

• Excellent written and verbal communication skills

• Java/J2EE, Spring Boot, Web Services (SOAP/REST), Oracle PL/SQL

• Technical Professional, with expertize abilities in the areas of Java development and implementation.

• Excellent customer facing skills that include conducting compelling technical briefing & demonstrations. The person should have a technical curiosity to implement new technologies and articulate the solutions to the customer.

Preferred Qualifications

• Resource must be eligible to work with Export Controlled (EC) data hence resource should be Green Card (GC)/US citizen.

• Knowledge on Design concepts.

• Ability to lead and balance team independently.

• Good communication and coordination skills.

• Collectively work as a team and handling team experience.

• Language: Java/J2EE, Servlets, Java Beans, GE Support Central

• Web Scripting Language: JSP, JavaScript, HTML, DHTML, XML, AJAX, HTML 5, AngularJS, jQuery

• Framework: Struts (Spring, Hibernate or other framework upon mutual agreement with DT, Casper

• IDE: Net Beans 7.x or above, Eclipse

• Database and Language: Oracle 12c and above, SQL, PL/SQL (including Packages, Stored Procedures, Functions, Triggers), PostgreSQL, MySQL, MS SQL

• Operating System: Windows, Unix, and Linux

• Internet Browser: Microsoft Internet Explorer 11.0 and above

• Code Repository: CVS (Open GE) or GIT

• Experience in ITIL processes

• Excellent planning, coordination, interaction skills, and ability to work as team.

• Good analytical, problem-solving and critical thinking skills.

• Detail oriented and organized, able to track multiple tasks simultaneously

• Proficient in Agile and DevOps environments

• Knowledge of software and application design and architecture

• Experience in software development and coding in various languages (C#, .NET, Java etc.)

• Hands on experience in Agile & CI/CD toolsets such as Rally, Git, Jenkins, Robot Framework, etc

• Understanding of software development lifecycle (SDLC)

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Job Description

Position: SAP S4 HANA

Education Qualification: CA OR MBA in Finance

Experience: 

• 8-12 years of experience as an accountant in NON- Financial services sector (Should not be financial services, ideally manufacturing, can be other services)
• 2-5 years of minimum experience in the SAP S4 HANA
• Financial services sector experience- DO NOT APPLY PLEASE

Location:  Bangalore, Gurgaon, Mumbai

CTC: 25-40 LPA pa, commensurate with experience

Skill requirement

• Proven experience in ERP implementations (SAP ECC, SAP S/4 Hana, Oracle EPBCS, Oracle fusion)
• Strong expertise in finance modules (R2R, FA,AR,AP, Project Accounting, Costing, Margin Analysis)
• Experience with emerging technologies are (RPA, AI) and EPM tools (SC/Anaplan, One stream, Oracle PBCS)
• Outstanding analytical and communication skills
• FICO certification would be an advantage
• Experience in managing large scale finance transformation projects
• Strong project management skills with a focus on delivering high quality results
• Ability to work in a fast-paced dynamic environment
• Excellence stakeholder management and relationship building skills
• Proficiency in data analytics and advanced data analytics tools
• Experience with cloud-based finance solutions
• Knowledge of regulatory and compliance regulation in finance
• Ability to adapt to different industries and remain current on economic developments

Responsibilities

• Lead the implementation of SAP S/4HANA from inception to completion.
• Collaborate with cross-functional teams to define project scope, goals, and deliverables.
• Develop and manage project plans, timelines, and budgets.
• Ensure successful integration of SAP S/4HANA with existing financial processes and systems.
• Provide expert guidance on best practices for all accounting related processes.
• Conduct training sessions and workshops for end-users to ensure smooth adoption of new tools.
• Monitor and report on project progress, identifying and mitigating risks as needed.
• Work closely with stakeholders to gather requirements and translate them into technical specifications.
• Drive continuous improvement initiatives to enhance financial reporting and consolidation processes.
• Stay updated on industry trends and emerging technologies in finance transformation.

Responsibilities include:

• You will design and build web applications
• Collaborate with cross-functional teams to define, design, and ship new features
• Do Unit-test code for robustness, including edge cases, usability, and general reliability
• Participate in all phases of development, from design to implementation, unit testing, and release.
• In close collaboration with project teams, you will have the chance to redefine the development process for modern web-based applications.
• You will work highly customer-focused and be given the time to learn and experiment with the latest frontend technologies

ESSENTIAL SKILLS / EXPERIENCE REQUIRED:

• Bachelor's degree in Computer Science or equivalent
• 3 - 8 years of experience
• Experience in HTML, JavaScript, CSS, and JavaScript frameworks.
• Experience with the latest frontend technologies (e.g. ECMAScript, Webpack, ESLint, Service workers, etc.)
• In-depth knowledge of at least one JavaScript framework (e.g. React, Vue, Angular, etc.)
• Experience or Knowledge of web application optimizations.

Responsibilities

• Lead and manage a team of PHP developers, including hiring, training, coaching, and performance management.

• Work closely with project management, design, and quality assurance teams to ensure the timely delivery of high-quality software solutions.

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications and project plans.

• Design and architect scalable and maintainable PHP-based web applications and systems.

• Develop and maintain high-quality code, ensuring adherence to coding standards and best practices.

• Perform code reviews and ensure code quality and stability.

• Ensure the use of appropriate development methodologies, tools, and technologies.

• Troubleshoot and resolve technical issues in a timely and effective manner.

• Manage and maintain development, staging, and production environments.

• Provide technical guidance and support to team members.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

• At least 7 years of experience in PHP development, with at least 2 years of experience in a leadership or management role.

• Strong knowledge of PHP frameworks such as Laravel, or CodeIgniter and React.Js

Preferred Qualifications/ Skills

• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.

• Experience with databases such as MySQL, PostgreSQL, or MongoDB.

• Familiarity with development tools such as Git, Composer, and PHPUnit.

• Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide effective solutions.

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

• Experience with agile methodologies such as Scrum or Kanban.

• Experience with DevOps practices and tools such as Docker, Kubernetes, and Jenkins

• Execute an ecosystem strategy for adding and growing key data partners to the Platform. Typical deal structure will include partner identification, outreach, negotiation of terms, and closing
  
• Maintain positive relationships with existing data partners, piloting new initiatives and evaluating the performance of these initiatives as part of the larger Platform strategy
  
• Research and develop innovative new business models and growth opportunities with partners; negotiate, structure, and execute relevant agreements
  
• Execute high-impact marketing programs around new data partner initiatives to enhance positioning
  
• Assist with high profile client and new business initiatives relating to specific client data acquisition requirements
  
• Operate as an expert in the data ecosystem, with deep knowledge of 3rd party data providers, publisher and supply direct relationships, and WPP companies
  
• Oversee quarterly reports on market, industry and adoption rates for management team measuring the business value of the program, present findings to senior management
  
• Find and understand new and emerging technologies; bring new ideas and perspectives back into R&D and the business

• Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or related field.
• OR equivalent professional work experience
• Comprehensive knowledge of the media and advertising landscape along with the major players in the marketplace
• Deep understanding of addressable marketing, audience segmentation and targeting, and both traditional and programmatic media channels
• Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends
• A passion for strategic omni-channel marketing and advertising
• Proven communication, leadership, and persuasion skills
• Outstanding writing, presentation, and overall communication skills
• Success managing a direct report

Job Description

• Experience in Mendix Low code development
• Rapid /Intermediate Mendix certified developer.
• Manage multiple priorities and ensure team deliveries in a dynamic environment
• Strong communication (oral and written) skills
• Experience working as a developer in an Agile Project using Scrum is a plus.