Customer Care Executive

Client: Born Group

Contratual (Codersbrain Payroll)

Hybrid

Location: Bangalore

Title: Cloud and Automation Engineer

• Budget: 6 L - 3 yrs

• Budget: 10 L - 5 yrs

JD:Position Responsibilities:

• Estimate user stories/features (story point estimation) and tasks in hours with the required level of

accuracy and commit them as part of Sprint Planning.

• Contributes to the backlog grooming meetings by promptly asking relevant questions to ensure

requirements achieve the right level of DOR.

• Raise any impediments/risks (technical/operational/personal) they come across and approaches

Scrum Master/Technical Architect/PO

• Creates and maintains the product test strategy, documents it.
• Creates formal test plans and test reports and ensures they have the correct approvals.
• Coaches and mentors test team members the importance of testing.
• Responsible for test planning
• Organizes and facilitates Test Readiness Review
• Works with the product management team to create the approved user guide ready for the release.
• Provides test coverage reports/automates test cases percentage.
• Ensures high quality deliverable is passed on to UAT phase for stakeholders testing.
• Provides test evaluation summary report (test metrics) for the release.
• Estimates user stories/features (story point estimation) from their point of view and tasks in hours

with the required level of accuracy and commit them as part of Sprint Planning.

• Contributes to the backlog refinement meetings by promptly asking relevant questions to ensure

requirements achieve the right level of DOR.

• Works with the Product Owner to confirm that the acceptance tests reflect the desired functionality.
• Raises any impediments/risks (technical/operational/personal) they come across and approaches

Scrum Masters/Technical Architect/PO accordingly to arrive at a decision.

• Collaborate with other team members on various aspects of development/integration testing etc. to

get the feature working on is delivered with quality and on time.

• Tests features developed by developers throughout sprints to ensure working software with high

quality as per acceptance criteria defined is released as per committed team sprint objectives.

• Have a good understanding of the product features and customer expectations. They ensure all

aspects of the functionality is tested before the product is tested in UAT

• Plan how the features will be tested and should manage the test environments and be ready with the

test data.

• Understands requirements, they create automated test cases thereby ensuring regression testing is

performed on a daily basis. Checks in code into the shared source code repository regularly without

build errors.

• Ensure the defects are reported accurately in Azure DevOps with the relevant details of

severity/description etc and work with the developers to ensure the defects are verified and closed

before the release.

• Update the status and the remaining efforts for their tasks on a daily basis
• Ensures change requests are treated correctly and tracked in the system, impact analysis done and

risks/timelines are appropriately communicated.

Performance testing Roles and responsibilities

• Design, Implement, and Support performance testing systems and strategies
• Designing workload models
• Executing performance tests
• Using consistent metrics for monitoring
• Identifying bottlenecks, and where they occur
• Interpret results and graphs.

• Understand describe the relationship between queues and sub-systems
• Identify suggestions for performance tuning
• Preparing the test report

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Technical Bachelor's degree or Master degree
• Azure Cloud fundamentals.
• Programming languages: Java
• Development methodologies: Agile(BDD with Junit and Code repositories in Git – with feature

branch based development CI/CD)

• Architectural Paradigms: Microservices
• Multi-deployment model support: Container based approach with Docker
• Relevant work experience into ETL\BI testing.
• Write ANSI SQLs to compare data
• Knowledge on SQLServer Database Analysis service
• Knowledge on Azure Data lake
• Data comparison, Data Verification and Validation using Excel
• Relevant work experience into manual testing.
• Technical background and an understanding of the Aviation industry
• Should have worked with test management tools - like ALM(application lifecycle management) or

other equivalent test management tools

• Good documenting/scripting knowledge
• Excellent verbal and written communication skills
• Good understanding of SDLC and STLC
• Proven ability to manage and prioritize multiple, diverse projects simultaneously
• Must be flexible, independent , self-motivated , Punctual, Regular and consistent attendance
• Automation Testing tools like Selenium (or) QTP (Quick Test Professional) and experience on HP

ALM or Devops, , ETL Testing, SQL

• Experience in Load Testing, Stress Testing, Stability testing ,Reliability testing
• Hands on Performance testing tools like HP Performance Tester (LoadRunner), WebLOAD
• Worked minimum 5 years in test automation

Preferred Qualifications (Desired Skills/Experience):

• BE/B.Tech/M.E/M.Tech/M.Sc/MCA degree in IT/CSE/ECE with 6 to 8 years of relevant IT Software

Testing experience

• This Position would require person to work in Flight Domain, below experience would be preferred
• Past experience related to Aeronautical data / Aerospace / Aviation domain.
• Past experience related to Aircraft Performance computation/optimization, Tail Specific

Performance computations using big data analytics, ML and modeling.

• Past experience related to EFB applications, Flight planning, Data link, Flight Management Computer

and Airline Operations.

• Good understanding of weather, air traffic constraints, ACARS, NOTAM’s, Routes, Flight profile,

Flight Progress and demonstrated ability lead technology project and team management in one or

more technology areas.

• Knowledge of aviation industry is preferred.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 5 or

more years' related work experience or an equivalent combination of education and experience (e.g.

Master+ 4 years' related work experience.

Relocation:

This position does offer relocation within INDIA.

Customer Care Executive

Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)

Responsibilities:

• Provide exceptional customer support via phone, email, or chat.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain accurate and detailed customer records.
• Ensure customer satisfaction through effective communication and problem-solving.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills (written and verbal).
• Excellent interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits:

• 14 Days Accomondataion.