Title: CSE/TSE - Customer Support Executive/Technical Support Executive
Location: Jaipur
Experience: Fresher/Experience
Notice period: Immediate
Domain: BPO
Work Model: Work from Office
Age Limit: 18 Years to 36 Years
Job Roles & Responsibilities:
To escalate the queries of the client via Call, Phone Chat, Mail.
Resolve the customer issue for International Client.
To provide the best resolution to the Client.
Maintain a better relationship with the Client.
Meet the client’s requirements and provide them satisfaction with the best resolution of their queries.
Job Requirements:
Qualification: 12th pass/ Graduate/ Post Graduate.
Good Communication Skills (Verbal & Written) - Most Important.
Basic Computer Knowledge.
Flexible (24/7) environment (rotational shifts).
Working hours: 9.5 hours.
5.5 Days Working.
Salary Range:
Undergradyate: 18K – 22K (Depends on the interview and Qualification – Voice, Chat, Email support)
Graduate: 23K – 32K (Depends on the interview and Qualification – Voice, Chat, Email support)
Benefits:
10k Relocation Bonus + 14 Days Hotel Accommodation.
About Career Forge
About
CareerForge Comprehensive Talent Solutions Private Limited is a company duly registered under the Companies Act, 2013. It is founded by alumni of IIM, AIMA & AMU. The company envisions to serve corporate clients by providing effective and efficient training, recruiting and consulting solutions and services.
The primary pursuit of the company is to assist the clients develop the competencies of existing workforce, acquire the desired talent from the market, and receive cost-effective time-bound high quality consulting solutions to varying business processes in technical as well as operational arena such as process audits, re-engineering, compliances.
CareerForge firmly believes in fostering strategic partnerships and alliances with specialized agencies/experts as and when required on mutual benefiting and transparent terms.
In training realms, we offer a comprehensive range of services beginning with need assessment till evaluation. We also offer some popular personality assessment services too.
In recruiting, we provide permanent as well as contractual hiring solutions. We cover fresher till CXO level hiring needs of clients across the sectors. We emphasize the best match-makings in order to reduce attritions due to such reasons to bare minimum. This way, we strive to minimize the costs in terms of money, efforts and time of our clientele.
In consulting domain, we specialize in HR sub-functions including payroll, BGV, SOPs, Process Audits, Re-
Candid answers by the company
Human Resources Services
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Are you passionate about AI and looking for an exciting internship opportunity in a fast-paced tech company? Look no further! Join our team at Mobilefirst Applications as an AI Growth Hacker intern and be at the forefront of cutting-edge technology in mobile app development.
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We are looking for a talented Node.js Developer to join our growing development team. The ideal candidate will be responsible for designing, developing, and maintaining server-side applications using Node.js.
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About RaRa Delivery
Not just a delivery company…
RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.
RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.
We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳
Future of eCommerce Logistics.
- Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
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- Build and maintain CI/CD tools and pipelines.
- Designing and managing highly scalable, reliable, and fault-tolerant infrastructure & networking that forms the backbone of distributed systems at RaRa Delivery.
- Continuously improve code quality, product execution, and customer delight.
- Communicate, collaborate and work effectively across distributed teams in a global environment.
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Easebuzz is a payment solutions (fintech organisation) company which enables online merchants to accept, process and disburse payments through developer friendly APIs. We are focusing on building plug n play products including the payment infrastructure to solve complete business problems. Definitely a wonderful place where all the actions related to payments, lending, subscription, eKYC is happening at the same time.
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Location: Pune
Experience with ETL, Data Modeling, and Data Architecture
Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services in combination with 3rd parties
- Spark, EMR, DynamoDB, RedShift, Kinesis, Lambda, Glue.
Experience with AWS cloud data lake for development of real-time or near real-time use cases
Experience with messaging systems such as Kafka/Kinesis for real time data ingestion and processing
Build data pipeline frameworks to automate high-volume and real-time data delivery
Create prototypes and proof-of-concepts for iterative development.
Experience with NoSQL databases, such as DynamoDB, MongoDB etc
Create and maintain optimal data pipeline architecture,
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.
Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
Evangelize a very high standard of quality, reliability and performance for data models and algorithms that can be streamlined into the engineering and sciences workflow
Build and enhance data pipeline architecture by designing and implementing data ingestion solutions.
Employment Type
Full-time
A Technical Delivery Manager/Project Manager is required to join the team that will be delivering a large-scale business initiative.
The role is accountable for the technical delivery of a large-scale technical transformation project focusing on upgrading the network fabric of our key data centres. Delivery teams are located in various locations around the globe.
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- Technology delivery – lead the delivery across all technology teams in the workstream throughout the end to end delivery chain
- Planning - Accountable for all technology planning activities, including working closely with Workstream Lead to ensure technology plans are fully and correctly reflected in overall workstream plans and roadmaps
- Dependency management - Ensures all impacts of dependencies are addressed in the overall project plan. Effectively work across the organization to ensure all dependent teams are aligned with the project plans and schedules
- Risk and Issue Management – Ability to proactively manage risk and issues for the workstream in a timely manner and have the confidence to make decisions to mitigate or resolve when required. Work closely with workstream lead to ensure RAIDS are fully documented, mitigated and escalated as required.
- Leadership – Lead and work closely with all members of the team, including business analysts, architects, QA and development management to ensure all aspects from intake, requirements, design and testing are fit for purpose and delivered in a timely manner for planning and execution
- Team performance - Work closely with the Scrum Masters and Vendor management (where required) and QA to ensure the delivery performance of the teams throughout execution and identify opportunities to optimize to improve timeliness, throughput and quality.
- Problem solving and decision making – sound judgment at a senior management level using assertiveness and influencing skills to ensure items are discussed and decisions made and agreed in a timely manner
- Governance – Manage any workstream technology team governance and adhere to the overall programme governance to ensure all stakeholders and team members are aligned and effective in delivery
- Reporting – Ensure reporting is provided as required on a regular basis against roadmap, plans and any performance KPI’s and OKR’s for your teams
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- Financial Management and Project Accounting – Providing the critical data required for the project management function to monitor and track financial health, analysing resource requirements across multiple projects or across programmes to meet strategic goals
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- Experience in running scaled agile teams
- Previous experience of working in a large scale, Top Tier Investment Bank or for a wider Financial Services Organisation
- Experience of setting up and working on a Greenfield Programme of work
- Proven experience in delivering large-scale technical programmes in a hands-on capacity
- A software delivery background would be highly beneficial due to the technical nature of the deliverables
- Extensive stakeholder management experience up to senior level, alongside the management of external vendor relationships
- Experience of working in a complex, high-paced environment with a global team
- Excellent communication skills both written and verbal
Key Stakeholders
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- PMO
- Scrum Masters/Scrum of Scrums
- Other Delivery Managers for dependencies
- Development leads
- QA Lead
- Product Owners
- Business Sponsors
- Lead BA
- Lead Solutions architects
- Service (Release to BAU)