Customer Care Executive

Job Summary: 

We are seeking a highly skilled and experienced Backend Lead to design, develop, and maintain scalable, reliable, and high-performance backend solutions for our multi-tenant SaaS products. The ideal candidate will have a deep understanding of distributed systems, microservices, and cloud-based architectures, with a proven track record in handling production issues at scale. You will collaborate closely with the AI Lead and Frontend Lead to ensure seamless integration of backend services, AI/ML pipelines, and front-end functionalities, thereby

delivering a robust, secure, and feature-rich experience to our customers.

Key Responsibilities:

1. System Architecture & Design

• Define and implement the overall backend architecture for multi-tenant SaaS applications, ensuring scalability, high availability, security, and compliance.
• Design microservices and RESTful/GraphQL APIs and Websockets in alignment with front-end and AI requirements.
• Establish design patterns and best practices for code modularity, performance optimization, and scalability.
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2. Scalability & Performance

• Identify performance bottlenecks and oversee optimization strategies (caching, load balancing, message queues, etc.).
• Implement and maintain monitoring/observability solutions (e.g., Prometheus, Grafana, Loki, ELK Stack) to ensure real-time system health insights and rapid incident response.
• Establish performance baselines, conduct stress tests, and implement disaster recovery strategies.

3. Production Stability & Issue Resolution

• Proactively monitor production environments, anticipating potential failures and bottlenecks.
• Triage, diagnose, and resolve production incidents with minimal downtime, using robust logging, tracing, and on-call rotation strategies.
• Drive root cause analysis and post-mortems for production incidents, implementing preventative measures.
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4. Collaboration & Cross-Functional Coordination

• Work closely with the AI team to integrate MLOps pipelines, ensuring smooth data flow and secure model deployment.
• Collaborate with the Frontend team to provide well-defined API contracts, enabling efficient UI/UX development.
• Partner with DevOps to define CI/CD pipelines, container orchestration (Docker, Kubernetes), and infrastructure-as-code (Terraform, CloudFormation) practices.

5. Team Leadership & Mentorship

• Lead and mentor a team of backend developers, setting clear goals and providing guidance on best practices.
• Perform code reviews to ensure high code quality, maintainability, and adherence to design standards.
• Foster a culture of continuous learning, encouraging the adoption of new technologies, tools, and methodologies.

6. Security & Compliance

• Implement secure coding practices and follow industry standards (e.g., OWASP Top 10).
• Work with compliance teams to ensure data privacy and regulatory requirements (HIPAA) are met.
• Oversee authentication/authorization frameworks (OAuth, JWT, etc.) and data encryption at rest and in transit(Encryption, SSL/TLS).

7. Documentation

• Maintain comprehensive technical documentation, including architecture diagrams, APIs, database schemas, and operational runbooks.
• Facilitate knowledge sharing sessions and handovers to ensure smooth onboarding of new team members.

Qualifications

Education:

Bachelor’s or master's degree in computer science,engineering, or a related field.

Experience:

• 8+ years of experience in backend or full-stack development, with 3+ years in a technical lead or architect role.
• Demonstrated history of leading and delivering large-scale, distributed systems in production environments.

Technical Expertise:

• Languages & Frameworks: Proficiency in modern backend languages (e.g., Python) and associated frameworks (Django/FastAPI, etc.).
• Database Systems: Strong knowledge of both SQL (MySQL, PostgreSQL) and NoSQL (MongoDB, Cassandra) databases, including data modeling and query optimization.
• Microservices & Architecture: Hands-on experience with microservices,containerization (Docker, Kubernetes), and service mesh architectures.
• Cloud Platforms: Experience with cloud providers like AWS and Azure for deployment, scaling, and monitoring.
• CI/CD & DevOps: Familiarity with CI/CD pipelines, Git workflows,infrastructure-as-code, and automated testing.
• Monitoring & Observability: Proficiency with tools like Prometheus, Grafana, ELK Stack, Loki for real-time monitoring and log analysis.

Soft Skills:

• Leadership: Ability to lead teams, manage conflict, and drive a vision for the backend architecture.
• Communication: Strong written and verbal communication skills to coordinate with cross-functional teams (AI, Frontend, QA, Product).
• Problem-Solving: Analytical mindset for troubleshooting complex issues in high- pressure environments.
• Collaboration: Demonstrated capability to work seamlessly across multiple teams and stakeholders.

● Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Fulfills tasks set out by the Management, specifically from the office of the Business Development Director;

● Follows the company rules, regulations and guidelines;

● Support and assist the Business Development Unit in terms of calendar, appointment, organization of meetings, documentation, event preparation, team coordination, correspondences, legal document process, minutes of the meetings, business trips and other tasks in relation

● Create and maintain an effective filing management system for all documents, records and reports for the CEO;

● Directly coordinates with the company heads and managers regarding business related matters as delegated by the CEO such as, but not limited to the following;

○ Monitor and follow up committed deliverables; ○ Securing pertinent documents or requirements related to business matters as authorized by the CEO;

○ Manage and protect confidential files of the CEO;

○ Organize and update files/ legal documents of the CEO;

○ Handles special projects that may be assigned from time to time;

○ Performs any tasks or work required by the Chairman/CEO.

The specific responsibilities and requirements for an Admin Executive cum Professional Assistant support for Managers in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Php 70000

Work Experience Requirements

● Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

● Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partners.

● Expert level written and verbal communication skills.

● Demonstrated proactive approaches to problem-solving with strong.

● Highly resourceful team player, with the ability to also be extremely effective independently.

● Forward-looking thinker, who actively seeks opportunities and proposes solutions.

● Bachelor's degree required, preferably a graduate of Business Administration, Accountancy, or Finance.

● Strong work tenure of five to 10 years of experience supporting C-Level Executives.

● Experience and interest in internal and external communications, and partnership development.

● Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms.

● Willing to work office based and travel

We are seeking extremely smart Android developers who are passionate about pushing mobile technologies to the limits.

• Design and develop products by working closely with business teams.
• Design super intuitive experiences in the next generation of our mobile applications.
• Build performant, scalable, yet secure, enterprise-ready android applications with architecture that is fast yet lean on the backend servers enabling them to support millions of users in parallel.
• Build enterprise-ready back end architectures that can support millions of users in parallel.
• Gain experience with hands-on coding and independent ownership of software components.
• Follow strong engineering best practices and champion their adoption.

• 2+ years’ experience in android software development and delivery.
• Bachelor’s or Master’s degree in engineering from a reputed institute(preferably IITs, NITs, or other top engineering institutes).
• Strong grasp of CS fundamentals, algorithms and excellent problem-solving abilities.
• All experience should be from good product development or e-commerce background.
• Must have shown good stability in all your previous associations.
• Knowledge of UI architectural patterns like MVVM(preferable), MVC, MVP, data binding, activity & fragment lifecycle, recycler view, navigation component, layouts (constraint layout preferable), theming etc.
• Should have actively used retrofit, work managers, android jetpack, Rx java, dagger, retrofit, android sdk, GIT/bitbucket, gradle/ant and very keen on exploring other proven tech stacks.
• Comfortable with test-driven development in android with UI testing, instrumented unit testing and unit testing using junits, mockito or other tools.
• Willingness to learn and write simple backend REST API’s (preferably in Java, spring boot & hibernate) without having to completely depend on backend engineers for delivery.
• Has worked in a fast-paced agile organization building stateless and re-entrant/resumable android applications.

Amagi is a SaaS platform that lets every content owner deliver their content to consumers anytime, anywhere, to any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms, consumers and advertisers together to create great experiences.

Amagi grew by 136% last year and is on its way to double itself again this year. The market leader in FAST (Free Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and is growing exponentially.

At Amagi, our Internal Enterprise Platforms are key to our continued growth. The success of our products is dependent on the success of our internal processes and their ability to provide scalable, reliable and intuitive experiences to our customers, partners and internal stakeholders.

We are looking for an Engineering Director to help us lead the efforts of building Enterprise platforms to automate Lead to Cash process area including setting up the CRM platform, implementation of billing platform and automating process areas related to managing the disputes, account receivables and account payables. The ideal candidate would be responsible for the successful delivery of a scalable and flexible Enterprise platform, applications and workflows related to Lead to Cash process area.

Role reporting into: Chief Executive Officer

Individuals reporting into this role: Software Development Manager - CRM, Software Development Manager - Billing and AR/AP

Location: Bangalore, India

Key responsibilities include (but are not limited to):

• Participate in the overall design and development discussions
• Support Product Management team in establishing product roadmaps.
• Instil a customer centric and quality-focused culture by using best practices and metrics to ensure desired outcomes
• Focus on building a high performing and highly skilled team.
• Drive engineering excellence by tracking engineering efficiency using relevant metrics
• Demonstrate strong business and technology acumen.

Person Specification:

• 18+ years of overall SDLC experience with 10+ years of experience managing large scale cloud application/platform engineering teams.
• Well versed with at least of one cloud of the platforms, AWS or GCP
• Experience developing the usage/subscription based billing for SaaS products, working with CRM and ERP platforms.
• Strong CS fundamentals (object oriented analysis, data structures, algorithms)
• Experience delivering highly available, scalable, low latency and robust distributed cloud systems.
• Experience with both SQL and NoSQL technologies
• Excellent command over Data Structures and Algorithms.
• Good exposure to CI/CD & Devops environments.
• Knowledge of core Finance & Operations concepts
• Salesforce sales and revenue cloud knowledge
• NetSuite, Salesforce, Freshdesk integration experience
• Working experience with any of the enterprise cloud platforms or applications.

Short runs at Bourdaina are 3 month fast track programs with clearly defined processes & objectives. Atleast one short run is mandatory before joining us for long haul.

Here's what you'll do day-to-day:

•  Actively seeking out new sales opportunities through networking and social media.
• A sales intensive role where you help restaurants, F&B brand, Hotels and FMCG brands by selling Bourdaina products
• Demonstrating and presenting products and services.
• Account management for key clients of the organisation.
• Manage end-to-end client relationships including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.

Here's what we're looking for:

• People with 0 - 3 years of work experience. Relevant experience in B2B sales will be great!
• Someone who comes with a strong sense of initiative and personal leadership demonstrating the ability to function independently, and comfortable working in a startup environment.
• A person who is articulate, organized, detail-oriented, and has the ability to multitask.

• Provide consultation and review all outgoing critical customer communications.
• Apply DevOps thinking in bringing the development and IT Ops process, people, and tools together within the company in order to increase the speed, efficiency, and quality.
• Perform architecture and security reviews for different projects, work with leads to develop strategy and roadmap for the client requirements. Involve in designing of the overall architecture of the system with another leads/architect.
• Develop and grow engineers in DevOps technology to meet the incoming requirements from the business team.
• Work with senior technical team to bring in new technologies/tools being used within the company. Develop and promote best practices and emerging concepts for DevSecOps and secure CI/CD. Participate in Solution Strategy, innovation areas, and technology roadmap.

Key Skills:

• Deals positively with high levels of uncertainty, ambiguity, and shifting priorities.
• Ability to influence stakeholders as a trusted advisor across all levels, including teams outside of shared services.
• Ability to think outside of the box and be innovative by keeping abreast of new trends, identifying opportunities to bring in change for business benefit.
• Implementing CI (Continuous Integration) and CD (Continuous Deployment). Have Good exposure to CI & Build Management tools like Jenkins Azure DevOps GitHub Actions Maven Gradle and etc
• Deployment and provisioning tools (Chef/Ansible/Terraform/AWS CDK etc)
• Docker Orchestration tools like Kubernetes/Swarm etc
• Good hands-on knowledge of automation scripting Python Shell Ruby etc
• Version Control for Source Code Management (SCM) tool: GIT/Bitbucket and etc
• Expertise in Linux based systems like Unix Linux Ubuntu and also manage security systems Linux file system permission etc
• Container Orchestration tool: Kubernetes Swarm Meso Marathon Docker Writing Docker file Docker compose
• Expertise in managing Cloud resources and good exposure to Docker
• Public/Private/Hybrid cloud: AWS /Microsoft Azure/ Google Cloud Platform etc
• Extensive experience with cloud services elastic capacity administration and cloud deployment and migration.
• Good to have knowledge of tools like Splunk, New Relic, PagerDuty, VictorOps
• Familiarity with Network protocols and elements - TCP/IP HTTP(S) SSL DNS Firewall router load balancers proxy.
• Excellent in creating new and improve existing workflows within the agile software development lifecycle.
• Familiar with incident and change management processes.
• Ability to effectively priorities work with fast-changing requirements.
• Troubleshoot and debug infrastructure Network and operating system issues.
• Resolve complex issues in scenarios like resource consumptions server performance backup strategy Scaling.
• Investigate and perform Root Cause Analysis on users' reported issues and provide a workaround before implementing a final fix.
• Monitor servers and applications to ensure the smooth running of IT Architecture (Applications Services Schedulers Server Performance etc)

Design Skills:

• Interpret and implement the designs of others adhering to standards and guidelines
• Design solutions within their area of expertise using technologies that already exist within Tesco
• Understand the roadmaps for their area of Technology Design secure solutions
• Design solutions that can be consumed in a self-service manner by the engineering teams
• Understand the impact of technologies at an enterprise-scale innovation
• Demonstrate knowledge of the latest technology trends related to Infrastructure
• Understand how Industry trends impact their own area
• identify opportunities to automate work and deliver against them

Wekan Company is hiring React.Js Developer for Chennai

Experience: Overall 4 – 7 years, relevant experience in React.Js - 2 years

Must Have Skills: React, Redux, ES6 and above, HTML5, CSS3

Good to have: Typescript

• Strong verbal and written communication skills, analytical skills and the ability to learn quickly.
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view.
• In-depth understanding of Javascript, The DOM and relevant concepts.
• Experience of working on RESTful Web services.
• Responsive web development using HTML5, CSS3, JavaScript.
• Work with cutting-edge frameworks and technologies while advancing your skills along the way
• Developing new user-facing features using React.js and Redux
• Building reusable components and front-end libraries for future use
• Knowledge of WebPack.
• Good experience with any of the testing framework like mocha, jest, jasmine.
• Experience of working in an Agile environment with experience of using tools such as Jira.
• Good communication skills.
• Degree in Computer Science, Engineering or a related subject.

Best Regards
David