Title: CSE/TSE - Customer Support Executive/Technical Support Executive
Location: Jaipur
Experience: Fresher/Experience
Notice period: Immediate
Domain: BPO
Work Model: Work from Office
Age Limit: 18 Years to 36 Years
Job Roles & Responsibilities:
To escalate the queries of the client via Call, Phone Chat, Mail.
Resolve the customer issue for International Client.
To provide the best resolution to the Client.
Maintain a better relationship with the Client.
Meet the client’s requirements and provide them satisfaction with the best resolution of their queries.
Job Requirements:
Qualification: 12th pass/ Graduate/ Post Graduate.
Good Communication Skills (Verbal & Written) - Most Important.
Basic Computer Knowledge.
Flexible (24/7) environment (rotational shifts).
Working hours: 9.5 hours.
5.5 Days Working.
Salary Range:
Undergradyate: 18K – 22K (Depends on the interview and Qualification – Voice, Chat, Email support)
Graduate: 23K – 32K (Depends on the interview and Qualification – Voice, Chat, Email support)
Benefits:
10k Relocation Bonus + 14 Days Hotel Accommodation.
About Career Forge
CareerForge Comprehensive Talent Solutions Private Limited is a company duly registered under the Companies Act, 2013. It is founded by alumni of IIM, AIMA & AMU. The company envisions to serve corporate clients by providing effective and efficient training, recruiting and consulting solutions and services.
The primary pursuit of the company is to assist the clients develop the competencies of existing workforce, acquire the desired talent from the market, and receive cost-effective time-bound high quality consulting solutions to varying business processes in technical as well as operational arena such as process audits, re-engineering, compliances.
CareerForge firmly believes in fostering strategic partnerships and alliances with specialized agencies/experts as and when required on mutual benefiting and transparent terms.
In training realms, we offer a comprehensive range of services beginning with need assessment till evaluation. We also offer some popular personality assessment services too.
In recruiting, we provide permanent as well as contractual hiring solutions. We cover fresher till CXO level hiring needs of clients across the sectors. We emphasize the best match-makings in order to reduce attritions due to such reasons to bare minimum. This way, we strive to minimize the costs in terms of money, efforts and time of our clientele.
In consulting domain, we specialize in HR sub-functions including payroll, BGV, SOPs, Process Audits, Re-
Human Resources Services
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Greetings from the day!!
We are HIRING: Customer Support Executive(Voice Inbound Process)
No vacancy : 100+ (Work From office)
Job Role : Customer Support Executive
Work Location : Begumpet/Ameerpet
Language : Telugu/English/Hindi
Salaries : - 12K - 18K
Qualification : Graduation
Eligibility : Fresher/Experienced
Job brief :-
- Handle Inbound/Outbound calls
- Identify the needs of customers, resolve issues, and provide solutions
- Maintain good customer relations
- Attend mandatory training sessions to stay updated on product or company policy changes
- Input data into the company computer platform to keep each customer record updated
Responsibilities:
● Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.
● Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
● Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
● Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
● Collaborating with other departments to address customer needs and continuously improve the overall customer experience.
● Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
● Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
● Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.
● Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.
Customer Success Executive Responsibilities:
- Visit & Manage client site.
- Sustain business growth and profitability by maximizing value.
- Provide assistance for using our product properly.
- Hold product demonstrations for customers.
- Verify whether the process is functioning properly.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
Customer Success Executive Requirements:
- Communications or marketing degree.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
Why work for Flowace?
- Opportunity to grow the product 100x as the product is of world-class standards
- Freedom and flexibility to be a real leader, to ideate and implement strategies in real-time, without wasting time waiting for approvals
- Very healthy work environment and work-life balance
- Extremely collaborative and helpful team members to work with
- Employee engagement programs such as Fun Fridays, Wellness, and Community Building
- 5 days of hungry hustling and 2 days of absolute rejuvenation every week
- Once the DNA of Flowace goes into the blood, it will serve the candidate very well for his/her entire career and life, irrespective of how long he/she works at Flowace
Company Website - https://flowace.in/" target="_blank">https://flowace.in/
Requirement
Process : PhonePe Customer Service (Voice)
Shift Timing : Day Shift
Working Days : 6
Week Off : one rotational off
Grad/Undergrad with minimum 1 year exp. into customer service process is mandatory
Good communication skills required
Salary :
Upto 18k
Rounds of Interview :
HR
Ops Round
V&A
Client Round
Note
Work from office
DOJ - 7th November ber.
Transport Boundaries:
Ghatkopar till Ambernath
Panvel till Chembur
Panvel till Thane
Job Summary: - This is not a hardcore BPO job wherein you're required to take 100+ calls or chats. This is a Client Facing role and someone who has good communication skills is highly suitable for this position!
You would be alleviating our client's day-to-day responsibilities by: -
- Responding to emails and phone calls
- Scheduling meetings
- Booking travel and accommodations
- Managing a contact list
- Preparing customer spreadsheets and keeping online records
- Organizing managers’ calendars
- Performing market research
- Creating presentations, as assigned
- Addressing employees' administrative queries
- Providing customer service as the first point of contact
What we expect: - This is a 100% remote opportunity that requires working in the U.S. timezone. The VA role is one that doesn’t neatly fit within the confines of the “9 - 6 day”, so we’re looking for a go-getter who’s eager to be flexible and available, even outside traditional working hours. Our Virtual Assistant will serve as an essential partner to the client. This highly organized, endlessly resourceful person will ensure that nothing falls through the cracks.
Benefits of working with WING: -
- 100% remote opportunity which gives freedom to work at your desired location.
- Benefits of both worlds - Enthusiasm & Learning curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider.
- The sky's the limit when it comes to learning, growth & ideas.
- We do not follow the “typical corporate” hierarchy ladder.
- As part of our dedication to an inclusive and diverse workforce, Wing is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
- Perform data entry and research in various systems and tracking tools.
- Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems.
- Assess and resolve non-standard and standard issues or problems.
- Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product.
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
-
Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters
-
Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you
- Work in fast globally growing Start Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore/Remote
Apply through this link
https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support
Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives.
Duties and Responsibilities
- develop a sales strategy to achieve organizational sales goals and revenues
- set individual sales targets with the sales team
- delegate responsibility for customer accounts to sales personnel
- co-ordinate sales action plans for individual salespeople
- oversee the activities and performance of the sales team
- ensure sales team have the necessary resources to perform properly
- monitor the achievement of sales objectives by the sales team
- liaise with other company functions to ensure achievement of sales objectives
- evaluate the performance of sales staff
- provide feedback, support, and coaching to the sales team
- plan and direct sales team training
- assist with the development of sales presentations and proposals
- develop online sales platforms
- co-ordinate and monitor online sales activity
- investigate lost sales and customer accounts
- track, collate and interpret sales figures
- forecast annual, quarterly and monthly sales revenue
- generate timely sales reports
- develop pricing schedules and rates
- formulate sales policies and procedures
- help prepare budgets
- control expenses and monitor budgets
- maintain inventory control
- conduct market research and competitor and customer analysis
- analyze data to identify sales opportunities
- develop promotional ideas and material
- attend trade meetings and industry conventions
- cultivate effective business relationships with executive decision-makers in key accounts
Education and Experience
- business degree or related professional qualification
- experience in all aspects of planning and implementing sales strategy
- technical sales skills
- proven experience in customer relationship management
- knowledge of market research
- experience in managing and directing a sales team
- relevant product and industry knowledge
- solid understanding of digital sales platforms
- experience with relevant software applications
Key Competencies and Skills
- excellent written and verbal communication skills
- organization and planning
- problem analysis and problem-solving
- information management
- team-leadership
- formal presentation skills
- persuasiveness
- adaptability
- innovation
- judgment
- decision-making
- stress tolerance
Job Type: Full-time
- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.