Spanish Translator | Support at WINIT · Hyderabad · 2 - 8 years · ₹1L - ₹7L / yr · Profitable · Posted 13 Oct 2026
Company Name: WINIT (WINIT Mobile Sales Force Automation)
Qualification: Any Graduate
Work Experience: Fresher / 0–1 Year
Job Summary
We are looking for a motivated and detail-oriented Support Executive to join our support team. The role involves assisting customers and internal teams with application-related queries, issue tracking, documentation, and coordination with technical teams for timely resolution.
This position is ideal for fresh graduates who are interested in building a career in IT Application Support / Customer Support and gaining hands-on experience in a software product environment.
Key Responsibilities
- Provide first-level support to customers and internal users for application-related queries and issues.
- Receive, understand, document, and track customer-reported issues and requests.
- Log and update support tickets in tools such as JIRA or other ticketing systems.
- Coordinate with QA, Development, Product, and other internal teams for issue resolution.
- Follow up on reported issues and ensure timely communication and closure.
- Understand application workflows and assist users with basic functional queries.
- Perform basic troubleshooting and identify the nature and priority of reported issues.
- Maintain accurate records of support tickets, issue status, resolutions, and follow-ups.
- Prepare and maintain support reports, trackers, and documentation.
- Assist in release-related activities and communicate relevant updates to customers/users.
- Follow established support processes, SLAs, quality standards, and internal guidelines.
- Assist with Spanish translation of documents, emails, support communications, and basic customer interactions when required.
- Escalate complex technical or functional issues to the appropriate internal teams.
- Maintain professional and effective communication with customers and internal stakeholders.
Skills & Qualifications
- Bachelor’s degree in any discipline; graduates from Computer Science, IT, or related fields will be preferred.
- 0–1 year of experience; freshers are welcome to apply.
- Basic understanding of software applications and IT environments.
- Basic knowledge of SDLC and software support processes is an advantage.
- Familiarity with JIRA, Excel, or ticketing/support tools is an advantage.
- Good analytical and problem-solving skills.
- Strong attention to detail and ability to follow up on issues.
- Excellent verbal and written communication skills.
- Proficiency in Spanish (reading and writing); ability to support translation is preferred.
- Ability to coordinate effectively with customers and cross-functional teams.
- Willingness to learn new applications, processes, and technologies.
- Ability to work in a team-oriented and customer-focused environment.
About WINIT
WINIT is an mSFA technology company with over 25+ years of industry expertise and more than 600 success stories across mobility, digitization, and consulting. Today, WINIT is a leading mSFA provider, trusted by 75+ enterprises globally.
Our state-of-the-art support center provides 24x7 support to customers worldwide. We continuously help organizations improve their efficiency, effectiveness, market reach, brand recognition, distribution and logistics, regulatory compliance, planogram compliance, and other critical business processes through our cutting-edge WINIT mSFA application.
WINIT is committed to enabling customers to become more autonomous through continuous R&D and innovation. Our application incorporates machine learning capabilities, enabling organizations to innovate, achieve sustainable growth, and become more resilient.
At WINIT, we value diversity, continuous learning, and personal and professional growth. Our global team of passionate professionals works together to develop innovative technology solutions that address real-world business challenges.
Shubham Vishwakarma
Full Stack Developer - Averlon
About WINIT
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Job Summary
We are looking for a motivated and customer-focused Support Services Executive to handle customer queries, troubleshoot issues, and provide timely resolutions. The ideal candidate should have an experience in the Salesforce platform, along with strong communication, analytical, and problem-solving skills.
Key Responsibilities
- Act as a primary point of contact for customer support requests.
- Analyze, troubleshoot, and resolve customer-reported issues within defined SLAs.
- Communicate regularly with customers and provide timely updates on case progress.
- Monitor support cases and ensure proper follow-up until closure.
- Meet defined targets for response time, resolution time, quality, and customer satisfaction.
Required Skills and Qualifications
- 0–3 years of experience in Customer Support, Application Support, Technical Support, or a similar role.
- Familiarity with CRM systems and support ticketing tools is an added advantage, with Salesforce CRM experience preferred.
- Basic knowledge of SQL, Salesforce, ERP applications, or cloud-based applications is preferred.
- Strong communication, analytical, and problem-solving skills.
· Willingness to work in rotational shifts covering IST and EST time zones on alternate weeks, as required.
Preferred Skills
- Experience in SaaS, ERP, CRM, or enterprise application support.
- Hands-on experience with the Salesforce Platform and Service Cloud
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Support Engineer – AI/ML & Education ERP
Company: iCloudEMS
Location: Remote / Work From Home
Employment Type: Full-Time
Experience: Freshers / 0–1 Year
About iCloudEMS
iCloudEMS is an Education ERP platform that helps universities, colleges, and educational institutions manage academic and administrative operations through integrated digital solutions.
We are looking for a motivated Support Engineer with an interest in AI/ML technologies to support clients using the iCloudEMS Education ERP platform. The ideal candidate should have basic knowledge of SQL/MySQL, web applications, troubleshooting, and AI/ML concepts, along with strong communication and problem-solving skills.
Key Responsibilities
- Provide first-level technical support through phone, email, and ticketing systems.
- Troubleshoot issues related to Admissions, Academics, Finance, HRMS, LMS, and Online Examination modules.
- Perform basic SQL/MySQL queries for data validation, troubleshooting, and issue analysis.
- Reproduce reported issues and coordinate with QA and Development teams for resolution.
- Test software functionality and verify bug fixes.
- Analyze API/web application issues and escalate complex technical problems.
- Assist with AI-powered features, AI/ML tools, and automation workflows where required.
- Support testing and validation of AI/ML-based features and applications.
- Create support documentation, FAQs, user guides, and knowledge-base articles.
- Assist with client onboarding, product demonstrations, and user training.
- Maintain clear communication with clients and ensure timely issue resolution.
- Continuously learn new ERP, AI/ML, database, and web technologies.
Required Skills
- Bachelor's degree in Computer Science, IT, BCA, MCA, B.Tech, or related field.
- Freshers or candidates with 0–1 year experience can apply.
- Basic knowledge of SQL/MySQL and relational databases.
- Basic understanding of web applications, APIs, and troubleshooting.
- Basic understanding of AI/ML concepts, Generative AI, or LLMs.
- Strong analytical and problem-solving skills.
- Good verbal and written communication.
- Ability to understand technical problems and explain solutions clearly.
- Willingness to learn AI/ML and emerging technologies.
Preferred Skills
- Basic knowledge of PHP, HTML, CSS, and JavaScript.
- Familiarity with OpenAI/LLM APIs, ChatGPT, prompt engineering, or AI tools.
- Basic knowledge of Python and AI/ML libraries is an advantage.
- Familiarity with ERP/EdTech applications.
- Knowledge of ticketing/helpdesk systems.
- Basic understanding of REST APIs and web services.
What You'll Gain
- Hands-on experience with a real-world Education ERP platform.
- Practical exposure to SQL, databases, APIs, web applications, and troubleshooting.
- Exposure to AI/ML, Generative AI, LLMs, and AI-powered ERP features.
- Experience working with Support, QA, Development, and Implementation teams.
- Client communication and enterprise software experience.
- Long-term career growth and learning opportunities.
Benefits
- Full-Time Employment
- Permanent Work From Home
- Learning and development opportunities
- Exposure to Education ERP + AI/ML technologies
- Collaborative work environment
- Career growth opportunities
Compensation: As per company norms
Why Join iCloudEMS?
Join iCloudEMS to work on a real-world Education ERP platform while gaining practical experience in technical support, SQL, web technologies, AI/ML, and enterprise software. This role is ideal for candidates who want to build a strong foundation in both technical support and emerging AI technologies.
Job Role: Customer Support Executive
Location: Gurugram, Haryana
Salary: Up to ₹20,000 per month (based on interview performance)
About the Role
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.
Key Responsibilities
- Handle customer queries through calls, chat, and email in a professional manner
- Provide accurate information, guidance, and solutions to customers
- Maintain high levels of customer satisfaction and service quality
- Understand customer concerns and ensure timely resolution
- Maintain proper records and follow company processes
Eligibility Criteria
- 12th Pass or Graduate from any stream
- Good communication and interpersonal skills
- Confident personality with a customer-focused approach
- Basic computer knowledge and ability to handle multiple tasks
Job description
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
Responsibilities:-
• Respond to customer queries in a timely and accurate way, via phone, email and ticketing system.
• Identify customer needs and help customers use specific features
• Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Requirements and skills:-
• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Experience using help desk software and remote support ticketing systems.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• BSc in Information Technology or relevant diploma.
Experience : 7-10 years
-Indore-Onsite
-5 Days working culture
Location: Sector 48, Gurugram
Working Days: Monday to Friday (5 Days)
Working Hours: 9:00 AM – 5:00 PM
Experience: 0–1 Year (Freshers are welcome to apply)
Role Summary
We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry. You will support customers with onboarding, resolve their queries, and ensure they have a great experience using our platform.
Key Responsibilities
Respond to customer queries via email, WhatsApp, phone calls, and support tickets.
Assist customers with product onboarding and provide basic product demonstrations.
Coordinate with internal teams to resolve customer issues.
Follow up with customers to ensure timely issue resolution and satisfaction.
Collect customer feedback and share insights to improve the customer experience.
Maintain accurate records of customer interactions in CRM or support tools.
Requirements
Bachelor's degree in any discipline.
0–1 year of experience in Customer Support, Customer Success, Sales, or a customer-facing role.
Freshers are welcome to apply.
Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.
Good verbal and written communication skills in English.
Comfortable communicating with customers via calls, email, WhatsApp, and chat.
Basic knowledge of MS Office or Google Workspace.
Positive attitude, willingness to learn, and strong problem-solving skills.
What We Offer
Training and mentorship from experienced professionals.
Opportunity to work in a fast-growing SaaS startup.
Performance-based incentives.
Career growth opportunities.
A collaborative and supportive work environment.
We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.
Candidates with relevant EdTech experience will be highly considered.
Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.
Key Responsibilities:
· Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.
· Address and resolve tickets raised by clients for technical issues to ensure seamless operations.
· Assist in designing and implementing effective software solutions.
· Track user tickets and ensure timely resolutions.
· Coordinate with the development team for any new feature requirements.
Requirements:
· 1–2 years of EdTech preferably school ERP/CRM
· Excellent communication skills with fluency in English (mandatory)
· Strong presentation and interpersonal skills.
· Proficiency in Microsoft Office (Excel, Word, etc.).
· Strong analytical and problem-solving abilities.
· ERP certification (e.g., “Data Analyst”) is a plus.
What We Offer
• Fixed CTC
• Annual Off site Retreats
• Rapid career growth with structured training and on-the-job mentorship
• Opportunity to impact the lives of learners via tech.
• Monthly Trainings & Skill Development to sharpen product expertise
• Employee of the Month & Rewards & Recognition Programs
• Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture
Position- Technical Support executive
Relevant Experience: 1-2 Years (Ed Tech ERP)
Locations- Noida
Key skills- Presentation Skill, Computer Knowledge, ERP Knowledge, Good Communication Skills, MS Excel Skills
Minimum Qualification:- Bachelor’s degree mandatory.
What we’re looking for
We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.
Candidates with relevant EdTech experience will be highly considered.
Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.
Key Responsibilities:
· Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.
· Address and resolve tickets raised by clients for technical issues to ensure seamless operations.
· Assist in designing and implementing effective software solutions.
· Track user tickets and ensure timely resolutions.
· Coordinate with the development team for any new feature requirements.
Requirements:
· 1–2 years of EdTech preferably school ERP/CRM
· Excellent communication skills with fluency in English (mandatory)
· Strong presentation and interpersonal skills.
· Proficiency in Microsoft Office (Excel, Word, etc.).
· Strong analytical and problem-solving abilities.
· ERP certification (e.g., “Data Analyst”) is a plus.
What We Offer
• Fixed CTC
• Annual Off site Retreats
• Rapid career growth with structured training and on-the-job mentorship
• Opportunity to impact the lives of learners via tech.
• Monthly Trainings & Skill Development to sharpen product expertise
• Employee of the Month & Rewards & Recognition Programs
• Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.
Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
Job description:
Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)
JOB DESCRIPTION FOR BPO TECH -SUPPORT
-Excellent communication in English is mandatory.
-Must have minimum 1 year Experience
-Working on tickets and resolving the issues of clients/customers.
-Testing/replicating the issues raised by clients
-Working on tickets and resolving the issues of clients/customers
-Testing/replicating the issues raised by clients
-Installation of software / Hardware via remote.
-Giving training to the users via remote if required.
-Supporting merchants on software over Phone/Email.
-Giving remote support to clients.
Shift Timings : 11:00pm to 8:00am(Night shift)
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Full Stack Developer - Averlon