Company Name: WINIT (WINIT Mobile Sales Force Automation)
Qualification: Any Graduate
Work Experience: Fresher / 0–1 Year
Job Summary
We are looking for a motivated and detail-oriented Support Executive to join our support team. The role involves assisting customers and internal teams with application-related queries, issue tracking, documentation, and coordination with technical teams for timely resolution.
This position is ideal for fresh graduates who are interested in building a career in IT Application Support / Customer Support and gaining hands-on experience in a software product environment.
Key Responsibilities
- Provide first-level support to customers and internal users for application-related queries and issues.
- Receive, understand, document, and track customer-reported issues and requests.
- Log and update support tickets in tools such as JIRA or other ticketing systems.
- Coordinate with QA, Development, Product, and other internal teams for issue resolution.
- Follow up on reported issues and ensure timely communication and closure.
- Understand application workflows and assist users with basic functional queries.
- Perform basic troubleshooting and identify the nature and priority of reported issues.
- Maintain accurate records of support tickets, issue status, resolutions, and follow-ups.
- Prepare and maintain support reports, trackers, and documentation.
- Assist in release-related activities and communicate relevant updates to customers/users.
- Follow established support processes, SLAs, quality standards, and internal guidelines.
- Assist with Spanish translation of documents, emails, support communications, and basic customer interactions when required.
- Escalate complex technical or functional issues to the appropriate internal teams.
- Maintain professional and effective communication with customers and internal stakeholders.
Skills & Qualifications
- Bachelor’s degree in any discipline; graduates from Computer Science, IT, or related fields will be preferred.
- 0–1 year of experience; freshers are welcome to apply.
- Basic understanding of software applications and IT environments.
- Basic knowledge of SDLC and software support processes is an advantage.
- Familiarity with JIRA, Excel, or ticketing/support tools is an advantage.
- Good analytical and problem-solving skills.
- Strong attention to detail and ability to follow up on issues.
- Excellent verbal and written communication skills.
- Proficiency in Spanish (reading and writing); ability to support translation is preferred.
- Ability to coordinate effectively with customers and cross-functional teams.
- Willingness to learn new applications, processes, and technologies.
- Ability to work in a team-oriented and customer-focused environment.
About WINIT
WINIT is an mSFA technology company with over 25+ years of industry expertise and more than 600 success stories across mobility, digitization, and consulting. Today, WINIT is a leading mSFA provider, trusted by 75+ enterprises globally.
Our state-of-the-art support center provides 24x7 support to customers worldwide. We continuously help organizations improve their efficiency, effectiveness, market reach, brand recognition, distribution and logistics, regulatory compliance, planogram compliance, and other critical business processes through our cutting-edge WINIT mSFA application.
WINIT is committed to enabling customers to become more autonomous through continuous R&D and innovation. Our application incorporates machine learning capabilities, enabling organizations to innovate, achieve sustainable growth, and become more resilient.
At WINIT, we value diversity, continuous learning, and personal and professional growth. Our global team of passionate professionals works together to develop innovative technology solutions that address real-world business challenges.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Manual Tester with Airlines Cargo domain experience
• Experience: 5–12 Years
• Locations: Chennai, Bangalore, Trivandrum, Cochin
• Notice Period: Immediate to <30 days
Skillset and Responsibilities of Agile QA
Skillset:
• Experienced test analyst or consultant with 6-10 years of experience in software testing
• Robust knowledge and prior experience in Airline Cargo domain
• Prior work experience in Agile scrum or SAFe
• Experience in requirement understanding and user story grooming
• Ability to understand the functionality of the application under test
• Testing Tools: Microfocus ALM, JIRA, ReadyAPI, Enterprise Architect
• Prior experience in backend service testing with ReadyAPI or Postman, API debugging/root cause analysis
• Working knowledge of microservice architecture and cloud database
• Working knowledge of CI/CD pipeline (GIT etc)
• Working experience in defect management process and tools
• Working knowledge or experience in automation tools (Cypress, Selenium) will be nice to have
Responsibilities:
• Define the functional and technical approach to the implementation of the tests
• Help estimate the scope and size of the testing effort for each user story/product backlog within the PI Planning
• Analyze user stories and design/develop Test Models and Test cases
• Review test model and test cases with BA / Product Owner
• Develop backend test suites in readyAPI for user story testing
• Identify frontend regression test cases and handover to TA team for automation
• Develop and maintain automated test suites for microservices
• Execute automated backend regression test suites in pipeline for iterations and PROD releases
• Analyze of test results, defect logging and retest
• Work closely with developers to assess and advise on testability
• Test throughout the sprint
• Work collaboratively and productively with the product owner /Business owner and the customer to form acceptance criteria, Help to define definition of done (DoD)
• Present tested feature within iteration reviews and system demos
• Attend and actively participate in PI Plannings
• Participate all sprint planning , pre- and post sprint release ceremonies
• Meet with developers and BAs for short hand-off demonstrations and share the iteration demos with the devs
• Attend sprint retrospectives and ART retrospectives
• Help in Determining and advising which tests should be automated at which layer
• Help the developers or the TA team in writing automated tests and analyze the results of the automated tests
● Basic knowledge of all testing types
● Experience in Web, Mobile & Mobile App testing
● Innovative mindset to track issues/bugs
● Good teamwork & Communication Skills
Job Summary:
We are looking for a highly driven QA Lead (Manual Testing) with 4 to 5 years of experience who can own end to end QA for projects.
The ideal candidate should be a strong manual tester with excellent communication skills, capable of collaborating with cross-functional teams and ensuring high-quality product delivery.
Key Responsibilities:
● Take end-to-end ownership of QA activities for assigned projects
● Understand business requirements and translate them into test scenarios and test cases
● Prepare test plans, test strategies, and effort estimations
● Design and execute manual test cases covering functional and non-functional requirements
● Perform functional, regression, integration, and system testing
● Identify, log, track, and verify defects; ensure timely closure with development teams
● Manage and execute testing using test case management tools
● Collaborate closely with developers, product managers, and stakeholders
● Communicate test progress, risks, and quality metrics clearly to leadership
● Drive release readiness and support production deployments
● Maintain and update test documentation, test cases, and reports
● Mentor junior QA members and provide guidance when required
● Suggest and implement process improvements in testing practices
Required Skills:
● Strong hands on experience in Manual Testing (Web/Application)
● Solid understanding of STLC & SDLC
● Experience in test planning and estimation techniques
● Expertise in writing detailed test cases, scenarios, and bug reports
● Hands on experience with defect tracking & project management tools (JIRA mandatory)
● Experience with test case management tools (TestRail, Zephyr, etc.)
● Excellent communication and stakeholder management skills
● Strong analytical and problem-solving abilities
● Experience working in Agile/Scrum environments
● Ability to drive QA activities for a project independently
What We’re Looking For:
● Strong ownership mindset with attention to detail
● Excellent verbal and written communication (must-have)
● Ability to handle multiple stakeholders and deadlines
● Self-driven and proactive in identifying risks and issues
MCS is seeking a meticulous and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.
Responsibilities
- Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
- Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
- Maintain detailed records of quality assessments, findings, and recommendations.
- Create and update quality documentation, including standard operating procedures.
- Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
- Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
- Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
- Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
- Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
- Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.
Qualifications:
- Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
- Proven experience in quality assurance or quality control, preferably in a similar industry.
- Strong analytical and problem-solving skills.
- Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
- Excellent communication skills.
- Attention to detail and a commitment to precision.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with quality management software and tools.
If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!
Essential for this position :
- 3-4 years of experience as a manual tester
- Good understanding and experience with Microsoft Azure (or AWS)
- Good understanding and experience with APIs and microservices
- Experience with CI/CD pipelines (ideally Azure DevOps)
Any of the following exp will be preferred :
- Writing automated tests
- TDD and BDD
- Contributing to open source community
- DevOps, monitoring and alerting
- Experience with Health-tech, FHIR, Wearables, IoT, Big data
If you are looking for a change this is what we can promise you:
You will have challenging problems to solve
You will have flexibility and autonomy to solve problems and deliver solutions
We will provide a highly collaborative environment with skilled and super friendly teammates
We will fully support you in developing software the right way
We won't burden you with useless policies and procedures
We will provide you the tools you need to do your job right
You will be challenged to continually learn new skills and become an expert in cloud computing (over 90% of our employees are AWS Certified)
If that sounds attractive please apply! We'd love to talk to you.
Here are some more details about the position:
You will be hands-on member of the time writing test cases, creating test plans, writing automation, and executing test cases. You will work with a project manager, software development engineers, user experience and interface designers, and customer stakeholders to deliver high quality, scalable and maintainable software solutions.
Responsibilities
Work with software engineers to deliver UI-level tests as they are developing new functionality.
Perform automated and manual testing as required for the project.
Contribute in all phases of the development lifecycle.
Write and implement test cases within the test framework.
Participate in all Agile/Scrum ceremonies, including discussing and writing stories and tests to prepare for upcoming sprints.
Help prepare and produce releases of software components.
Support continuous improvement by investigating alternatives and technologies within the test area.
Drive the team towards continuous deployment.
Required Qualifications
5 years experience manually testing software.
Hands-on experience with setting up and using Selenium and other UI testing frameworks.
Knowledge of Relational Databases, including SQL to look at data.
Experience with development using Agile/Scrum
Openness to learning other technologies including front-end and back-end frameworks.
Able to assess a feature or function definition and determine if it can and should be automated.
Desired Qualifications
Cloud Platforms (Azure, AWS or Heroku)
Git
SourceTree and Bitbucket
Scrum
Project management software - Jira
Using Postman to test Rest APIs
- Work with product and business stakeholders to prepare test cases and plan
- Build, enhance and maintain automation frameworks for scalability, stability, and performance
- Write new automated tests for existing and new features
- Collaborate with QA Engineers to develop effective strategies and test case documentation
- Create logs to document testing phases and defects
- Report bugs and drive them to closure by collaborating with development teams
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
What Makes You A Great Fit
- Experience with test frameworks, regression testing, and QA methodology
- Ability to document and troubleshoot errors
- Desire to be a perfectionist
PythonCandidate should have experince in L2 L3 Testing
Experience in Automation, Manual and Rgression Testing
Scripting language Python
Experience in Networking
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon