Executive Business Development

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

5+ years of Experience designing, building and testing Java EE applications  

Experience designing, implementing, and integrating Spring and/or Spring Boot 

Good knowledge in recent version of Java, Oracle, JBoss, Hibernate  

Experience in working with Messaging systems like Apache Kafka  

Developing low level designs based on HLD  

Reviewing code to check coding standards and best practices to ensure quality.  

Hands on knowledge in Unit testing Framework like Junit and good understanding on Exception Handling in Java  

Good Knowledge in UI like React or Angular  

Experience designing SOAP / RESTful web services  

Working on bug fixing and improving application performance  

Familiarity with build tools such as Maven and Gradle.  

Familiar with various design and architectural patterns  

Familiarity with continuous integration

** Certification in Mulesoft Mandatory

** Btech/BE /MCA only with 10+ exp in Mulesoft

** Ready to join within 0-15 days/ serving NP

SOA

REST

Web Services

Mule ESB

Anypoint Studio

API Management

CloudHub

Integration Patterns

Good Communication skills

Key Responsibilities

1. Strategy & Planning

• Design and implement the annual marketing strategy aligned with business goals across certification, training, and assurance services.
• Develop and maintain a quarterly marketing calendar including campaigns, content, webinars, product/service launches, and events.
• Translate service offerings (e.g., ISO 27001, ISO 14001, ESG Reporting, IRCA Courses, etc.) into value-driven messaging for defined customer personas and industries.
• Build marketing processes, templates, guidelines, and reporting structures from scratch.
• Identify and onboard key vendors/agencies for design, digital, and content support as needed.

2. Brand Building & Positioning

• Define brand positioning, tone of voice, and visual identity in collaboration with leadership.
• Develop core messaging and value propositions for different verticals.
• Ensure consistent branding across all channels and collaterals.

3. Digital Marketing & Demand Generation

• Plan and manage SEO/SEM, Google Ads, LinkedIn Ads, and paid social media campaigns to attract targeted leads.
• Oversee organic and paid growth of the website, optimize landing pages, CTAs, and lead funnels.
• Track lead journey and MQL conversion using tools like Google Analytics and Zoho CRM.

4. Content & Communication

• Own the content roadmap: create, review, and publish case studies, blogs, infographics, brochures, PPTs, videos, and client success stories.
• Draft and manage internal and external newsletters, press releases, and stakeholder communications.
• Collaborate with Subject Matter Experts (SMEs) and auditors to translate technical content into audience-friendly language.

5. Social Media & Brand Visibility

• Own the social media strategy across LinkedIn, YouTube, and Instagram to build awareness, credibility, and engagement.
• Design and manage a social content calendar, reels, visual creatives (using Canva, Adobe Suite), and campaigns for awareness days, standards updates, and success highlights.
• Actively grow follower base and community engagement.

6. Events, Webinars & Partnerships

• Plan and manage virtual webinars, panel discussions, and physical participation in expos, industry events, and conferences.
• Coordinate with business development and training teams for promotion of certification & assurance services, lead auditor courses, open programs, and new modules.
• Build and manage strategic partnerships with industry associations, media platforms, and learning portals.

7. CRM, Automation & Reporting

• Implement marketing automation and drip email campaigns using platforms like Zoho Campaigns, HubSpot, or Mailchimp.
• Maintain lead hygiene, tagging, nurturing, and reporting within CRM systems.
• Prepare weekly/monthly performance dashboards (MQLs, campaign metrics, CTRs, CPLs, ROI).

8. Cross-functional Collaboration

• Work closely with Certification, Training, and Technical teams to align marketing with pipeline and project priorities.
• Support proposal design, pitch presentations, and event collateral.
• Assist HR with employer branding, internal campaigns, and onboarding presentations.

9. Vendor & Budget Management

• Liaise with creative agencies, freelancers, digital ad vendors, and web developers to execute campaigns.
• Prepare and track marketing budget utilization and vendor performance.

Qualifications & Experience

Education:

• Bachelor's degree in Marketing, Mass Communication, Design, or Business.
• Certification in Digital Marketing (e.g., Google, Meta, HubSpot) preferred.

Experience:

• 4–7 years of experience in B2B marketing, preferably in certification, training, SaaS, consulting, or services industries.
• Experience leading multi-channel campaigns and content creation.
• Prior exposure to compliance, ISO standards, ESG, or cyber/information security is an added advantage.

Skills & Competencies

• Strategic thinking with the ability to translate technical offerings into client-centric communication.
• Strong writing, editing, and visual storytelling skills.
• Proficient in Google Ads, Meta Business Suite, Canva, Google Analytics, SEO tools, and CRM platforms (preferably Zoho).
• Excellent planning, prioritization, and project management capabilities.
• Self-motivated, detail-oriented, and able to work cross-functionally with minimal supervision.

Key Performance Indicators (KPIs)

• Monthly/Quarterly Marketing Qualified Leads (MQLs) generated.
• Growth in organic and paid web traffic.
• Performance of campaigns (CTR, CPC, ROI).
• Social media engagement and brand mentions.
• Timeliness and effectiveness of content, creatives, and reporting.
• Internal stakeholder satisfaction.

Why Join Us

• Purpose-Driven Work: Contribute to initiatives that promote safer workplaces, compliance, sustainability, and operational excellence.
• Ownership & Growth: Opportunity to build the marketing function, lead campaigns, and shape brand visibility in domestic and global markets.
• Cross-Functional Collaboration: Work closely with multiple internal teams for strategic alignment and business impact.
• Innovation Culture: Freedom to experiment with tools, channels, and ideas to drive demand, engagement, and visibility.

Job description

Problem Statement-Solution

Only 10% of India speaks English and 90% speak over 25 languages and 1000s of dialects. The internet has largely been in English. A good part of India is now getting internet connectivity thanks to cheap smartphones and Jio. The non-English speaking internet users will balloon to about 600 million users out of the total 750 million internet users in India by 2020. This will make the vernacular segment one of the largest segments in the world - almost 2x the size of the US population. The vernacular segment has very few products that they can use on the internet.

One large human need is that of sharing thoughts and connecting with people of the same community on the basis of language and common interests. Twitter serves this need globally but the experience is mostly in English. There’s a large unaddressed need for these vernacular users to express themselves in their mother tongue and connect with others from their community. Koo is a solution to this problem.

About Koo

Koo was founded in March 2020, as a micro-blogging platform in both Indian languages and English, which gives a voice to the millions of Indians who communicate in Indian languages.

Currently available in Assamese, Bengali, English, Hindi, Kannada, Marathi, Tamil and Telugu, Koo enables people from across India to express themselves online in their mother tongues. In a country where under 10% of the population speaks English as a native language, Koo meets the need for a social media platform that can deliver an immersive language experience to an Indian user, thereby enabling them to connect and interact with each other. The recently introduced ‘Talk to Type’ enables users to leverage the voice assistant to share their thoughts without having to type. In August 2021, Koo crossed 10 million downloads, in just 16 months of launch.

Since June 2021, Koo is available in Nigeria.

1. 
   Founding Team

Koo is founded by veteran internet entrepreneurs - Aprameya Radhakrishna (CEO, Taxiforsure) and Mayank Bidawatka (Co-founder, Goodbox & Coreteam, redBus).

Technology Team & Culture

The technology team comprises sharp coders, technology geeks and guys who have been entrepreneurs or are entrepreneurial and extremely passionate towards technology. Talent is coming from the likes of Google, Walmart, Redbus, Dailyhunt. Anyone being part of a technology team will have a lot to learn from their peers and mentors. Download our android app and take a look at what we’ve built. Technology stack compromises of a wide variety of cutting-edge technologies like Kotlin, Java 15, Reactive Programming, MongoDB, Cassandra, Kubernetes, AWS, NodeJS, Python, ReactJS, Redis, Aerospike, ML, Deep learning etc. We believe in giving a lot of independence and autonomy to ownership-driven individuals.

Technology skill sets required for a matching profile 

• Experience between 3 to 7 years in a devops role with mandatory one or more stints at a fast paced startup.
• Mandatory experience with containers, kubernetes (EKS) (setting up from scratch), istio and microservices.
• Sound knowledge of technologies like Terraform, Automation Scripts, Cron jobs etc. Must have worked with goals of putting infra as code like setting up new environments with code.
• Knowledge of industry standards around monitoring, alerting, self healing, high availability, auto scaling etc.
• Exhaustive experience with various cloud technologies (especially on AWS) like SQS, SNS, Elastic Search, Elastic Cache, Elastic Transcoder, VPC, Subnets, Security groups etc.
• Must have set up stable CI-CD pipelines with capabilities to do zero downtime deployments on any one of rolling updates, blue green or canary modes.
• Experience with VPN and LDAP solutions for securely login to infrastructure and proving SSO. 8. Master of deploying and troubleshooting all layers of application from network, frontend, backend and databases (MongoDB, Redis, Postgres, Cassandra, ElasticSearch, Aerospike etc).

Primary Responsibilities 

· Excellent hands-on working experience of C#, .NET Core, Web API, MVC, SQL and Entity Framework.  

· Good Knowledge in Angular, Razor and Frontend technologies. 

· Strong understanding of Design Patterns, OOPs concepts, Design Principles. 

·Strong experience in writing Unit and Integration Tests. 

·Strong experience in Microservices,

Containerization (Docker) and Kubernetes, Azure

Storage, Cosmos DB, Service Bus, Event Hubs. Web App. 

· Strong experience in development of Web, Mobile andCloud based application. 

·Experience in CI/CD, and version control (Git/SVN/DevOps).  

·Strong experience in leading team (s) and project though out the development lifecycle. 

· Strong experience in driving client/team discussion, resolve team issues and handle escalations.  

· Good experience with any cloud-based application development experience using Azure/AWS/GCP. 

· Strong experience in transforming business tasks into technical requirements and effort estimations. 

· Expertise in data structures, distributed computing, manipulating, and integrating complex high-volume data from variety of internal and external sources in application. 

· Excellent communication and presentation skills. 

· Good analytical skills  

Additional Responsibilities. 

·  Experience with any No SQL database. 

·  Work with modern framework and design patterns. 

·  Experience supporting US clients/working with US Teams is a huge plus. 

·Should be willing to travel abroad based on customer requirements. 

·Troubleshooting and performance optimization of application and database. Knowledge in WinDbg, PerfMon and SQL Profiler is required. 

· Participate in architectural and design discussion. 

· Ability to mentor junior members in team.

1. Perform full life cycle software development
2. Test and evaluate the technical aspects of every decision
3. Review codes and assess code quality
4. Provide timely solutions to issues
5. Develop a server-side code for high-volume web-based applications
6. Create and develop web user interfaces with Web API as back-end
7. Implement analytics and monitoring routines
8. Knows how to SQL queries for the requirements & Stored Procedure / Entity framework
9. 2-3 Experience with and good knowledge of C, C++, C# and database technology .
10. 2+ years of experience with .NET MVC and web-based development
11. Experience with ASP.NET MVC, jQuery, Web API, Restful Service
12. Experience on Angular will be preferred

Job Summary

• Excellent hands-on experience with Go lang (if not Golang, in either JAVA, DotNet and/or NodeJS)
• Write CRONs and background tasks required for the growth of business and product
• Build REST APIs as required
• Ability to code using design principles
• Write reusable code and libraries for future use
• Have the working knowledge of Microservices Architecture using Docker
• Collaborate with other team members and stakeholders in executing various new and existing ideas
• Possesses the knowledge of developing and deploying in Linux environments
• Passion for building great products and loads of energy.

Key Skills
Skills that we would be more than happy for a dev to have: - Worked in CI/CD environments - Developed code using TDD/BDD approach. - Worked with Virtualization on Linux (KVM) - Experience in working in Agile development environment 

About You

We’re looking for exceptional Engineers with an amazing breadth and depth of technology expertise! If you’re the kind of person that looks at the bigger picture and want to build something that has a real impact on the end user, go ahead and apply for the position.

Ability to see the big picture but still love to code!

Strong in backend languages, such as Java, DotNet or NodeJS!

Familiar with client-side frameworks such as React, Angular, Vue etc.

Strong HTML/CSS skills – you understand not only how to build the data, but how to make it look great too.

Knowledge of architectural design and you like to build something scalable and flexible to support business

Agile or Scrum is your favorite development approach.

And when we start talking about performance, security and unit testing? Well that’s music to your ears