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ROLES AND RESPONSIBILITIES:
As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 2-5 years of experience on the internet/technology industry (mandatory)
- B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
Mandatory Skills
- Efficiently able to design and implement software features.
- Expertise in at least one Object Oriented Programming language (Python, typescript, Java, Node.js, Angular, react.js C#, C++).
- Good knowledge on Data Structure and their correct usage.
- Open to learn any new software development skill if needed for the project.
- Alignment and utilisation of the core enterprise technology stacks and integration capabilities throughout the transition states.
- Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
- Identify bottlenecks and bugs, and devise appropriate solutions.
- Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
- Good knowledge on the implications of Cyber Security on the production.
- Experience architecting & estimating deep technical custom solutions & integrations.
Key Responsibilities:
Analyze business requirements and translate them into functional specifications for SAP PP, QM, and Variant Configuration.
Configure and customize SAP PP and QM modules, including master data, process orders, quality inspections, notifications, and control plans.
Design and implement Variant Configuration models (using Class, Characteristics, Object Dependencies, and Super BOMs/Routings).
Collaborate with cross-functional teams to support end-to-end production and quality processes.
Provide ongoing support and continuous improvements for SAP PP/QM and VC functionality.
Qualifications:
5+ years of hands-on experience with SAP PP and QM modules.
Proven experience in SAP Variant Configuration (LO-VC).
Strong understanding of manufacturing and quality processes.
Experience with SAP S/4HANA is a plus.
Role Description
This is a full-time on-site role in Surat for a User Interface Designer at Codetasker Technologies Private Limited. The User Interface Designer will be responsible for visual design, creating mockups, front-end development, user experience (UX) design, and user interface design. The role involves collaborating closely with the design and development teams to create exceptional Shopify stores and e-commerce solutions.
Qualifications
Visual Design, Mockups, and User Interface Design skills
Front-End Development and User Experience (UX) skills
Experience in creating engaging and intuitive user interfaces
Proficiency in design tools like Adobe Creative Suite, Sketch, or Figma
Strong portfolio showcasing UI/UX design projects
Excellent problem-solving and communication skills
Ability to work collaboratively in a team environment
Bachelor's degree in Graphic Design, Web Design, or related field
- 3 - 5 years of progressive IT experience with a minimum of 1+ years in building Ruby on Rails Web applications and RESTful API endpoints
- Proficient with scripting languages, specifically Python and Bash
- Experience in Object Oriented Java Script.
- Must have Linux command line experience.
- Good experience in developing and integrating reliable REST web services.
- Possess good communication, organizational and creative thinking skills.
- Multi-tasking individual that likes to work both in a team environment and individually
- Excellent technical abilities, leadership, decision making, and adaptability to new technology
- Good knowledge of Agile processes and practice
- Team player
• Analyzing/Triaging the Wi-Fi & GPS Connectivity and enhancing the Wi-Fi & GPS Features
Job requirements:
• Engineering degree
• 5-8 years of hands-on experience on Connectivity concepts and Wi-Fi Module
• Strong Knowledge on Wi-Fi Architecture and Android Framework and Firmware layer
• Strong knowledge of Wi-Fi Features, and Wi-Fi Standards
• Good understanding of Qualcomm CNSS subsystem, firmware and system level features
• Strong Knowledge on the Wi-Fi Debugging concepts & Log collection and Wlan Standards
• Ready to Debug/work in any Connectivity modules like NFC/Bluetooth/GPS
• Preferably should have experience, who is working in Qualcomm SM 6X/7X/8X series
Manage client relationship to ensure client delight
Educate the client on the workflow and processes and manage client expectations
Interact and lead production team to ensure effective execution of project deliverables
Allocate proper briefs to team members, lead & guide the team for effective planning &
execution.
To monitor and ensure team performance by developing and propagating client service
focused KPIs / Success Metrics across the team and ensure that it is consistently achieved
To be responsible for client retention and growth by adhering to the quality and timelines of
annual maintenance contracts
To support management in developing, benchmarking and deploying client service
strategies focused towards client retention and delight
To handle everyday coordination with clients, and service them timely with the help of
delivery team
Researching on the brand to get information on brand essence, competition, past consumer
connects programs etc.
To ensure immediate response to client issues as per severity and priority
Work on building proposals, service agreements for new client acquisition








