- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Casey Foods
About
We are eastern Odisha based FMCG company under the aegis of Casey Foods having our production/manufacturing unit at Phulbani, Kandhamal District. We deal with day to day FMCG products involving common customer interest. Our common products include most of the Indian species and common edibles. Produced under controlled hygienic conditions following strict processing parameters, Casey believes quality to be in its core. Our round the clock quality testers monitor the batch by batch production thus ensuring quality to be above all in front of our esteemed customers. State of the art machineries work round the clock ensuring flawless production satisfying every customer demands. Being certified with HCCAP and FSSAI, the products of Casey had gained excellence at par. This is due to our dedicate efforts towards customer satisfaction Casey believe in “make with trust”.
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- Develop, test, and maintain Java applications using modern frameworks like Spring Boot.
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Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
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Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
About the job
FatherShops is a dynamic and innovative company seeking a highly motivated Project Manager to join our team. As a Project Manager, you will play a crucial role in overseeing project deliverables, timelines, and resources while implementing the Scrum methodology to ensure efficient project execution. If you have a proven track record in project management, a deep understanding of Scrum, and excellent client communication skills, we encourage you to apply.
Key Responsibilities:
1. Managing and Overseeing Project Deliverables: You will be responsible for ensuring that project objectives are met by effectively managing and overseeing project deliverables, timelines, and available resources.
2. Implementing Scrum Methodology: Utilize the Scrum methodology to facilitate collaboration, productivity, and efficiency within the project team.
3. Developing and Maintaining Project Schedules: Create and maintain project schedules to meet deadlines and ensure successful project completion.
4. Client Interactions: Interact with clients, understand their requirements, and maintain excellent client relationships to ensure satisfaction and project success.
5. Proficiency in Jira: Demonstrate strong proficiency in using Jira for project tracking and management to keep projects on track and organized.
6. Prince2 Certification (Optional): Possessing a Prince2 certification is a plus and will be considered an additional advantage in your application.
7. Digital Agency Background (Desirable): Prior experience in a digital agency background is highly desirable, as it will enable you to navigate the specific challenges and dynamics of the industry effectively.
Qualifications and Skills:
- Proven Experience in Project Management:You should have a track record of successful project management, demonstrating your ability to plan, execute, and close projects effectively.
- In-Depth Knowledge of Scrum Methodology:A deep understanding of Scrum principles and practices is essential for implementing this agile framework in project management.
- Strong Project Scheduling and Resource Management Skills:You should be adept at creating and managing project schedules and efficiently allocating resources.
- Excellent Client Handling and Communication Abilities: Strong interpersonal and communication skills are crucial to manage client expectations and maintain positive relationships.
- Familiarity with Jira:Experience with Jira for project tracking is essential for effective project management and collaboration.
- Prince2 Certification (Preferred but Not Mandatory):While a Prince2 certification is preferred, it is not mandatory, and relevant experience may compensate for its absence.
- Experience in a Digital Agency Background (Highly Valued): If you have prior experience in a digital agency background, your knowledge of industry-specific challenges and best practices will be highly valued.
- At FatherShops, we value innovation, teamwork, and a commitment to delivering exceptional results. If you are a motivated Project Manager looking to join a forward-thinking company and meet the above qualifications, we encourage you to apply and be part of our exciting journey.
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07-13 years of experience as an Oracle Apps DBA with Oracle EBS 11.5.10 and R12
Strong understanding of Oracle RDBMS architecture
Hands-on experience with implementation, upgrade, and tuning of:
Large Oracle EBS environments, Oracle EBS in a production environment; throughout all stages of the lifecycle
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Oracle R12, Oracle RAC
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Strong verbal, written, organizational and documentation skills.
Ability to provide accurate and realistic effort estimates, commit and deliver accordingly
Ability to work in a fast paced environment with occasional non-business hours (evenings and weekends) flexibility and able to prioritize and juggle multiple projects.
Ability to work productively in a team environment and participate as a positive and cooperative team member.
MS in CS or BS/ BA in Computer Science with five years of relevant work experience.
Candidates should be flexible for Night shifts/Weekend Shifts
Preferred Skills:
Experience with Engineered Systems (ie. ODA's)
Oracle Data Guard
Oracle RAC/Multitenant architecture . WebLogic . OEM 13c/12c
R12.2 Upgrade Experience on multiple projects
Experienced with Oracle Identity Management product suite
Immediate Joiners preferred
JavaSpring Boot- 6-9 years of strong development skills in Java JDK 1.8 or above.
- Experience in developing micro services in Spring Boot or Node.js.
- Experience in security, transaction, Idempotency, log tracing, distributed caching, monitoring and containerization requirements of Micro services
- Experience in developing High Cohesion & Loosely Coupled Micro Services.
- Strong acumen in Data Structures, Algorithms, problem-solving and Logical/Analytical skills.
- Thorough understanding design principles and implementation of different type of Design patterns.
- Sound understanding of concepts like Exceptional handling, Serialization/ Deserialization and Immutability concepts, etc.
- Good fundamental knowledge in Enums, Collections, Annotations, Generics, Autoboxing, etc.
- Experience with Multithreading, Concurrent Package and Concurrent APIs
- Basic understanding of Java Memory Management (JMM) including garbage collections concepts.
- Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)
- Hands-on experience with JMS
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- Hands-on experience with Spring Boot and Spring cloud.
- Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j)
- Experience of writing Junit test cases using Mockito / Powermock frameworks.
- Should have practical experience with Maven/Gradle and knowledge of version control systems like Git/SVN etc.
- Good communication skills and ability to work with global teams to define and deliver on projects.
- Sound understanding/experience in software development process, test-driven development.
Additional Information
- Gender-Neutral Policy
- 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
- Generous parental leave and new parent transition program
- Flexible work arrangements
- Employee Assistance Programs to help you in wellness and well being
- Identifying potential partnerships and alliances
- Building and maintaining complex relationships with potential partners in order to achieve business goals
- Handling end to end partnership execution including Identifying, meeting, pitching, negotiating commercials, and closing agreements wherever there is a partnership opportunity
- Establishing and managing alliances with all the stakeholders of the organization
- Strategically devising the right partnership roadmap for the company
- Conducting research and analysis to produce deliverables supporting potentials tie-ups
- Drafting, updating and contributing content towards the material to be presented to the clients/stakeholders
- Working with the Finance and Accounting team to manage invoices and ensuring payment
- Having a tap and driving the revenue numbers from alliance business
- Working with cross-functional teams to devise strategic plans and overall support business goals
What you need to have:
- 3 – 7 years of experience in strategic alliances
- MBA is desirable
- Experience from Edutech Industry is preferred
- Must have good communication and negotiation skills
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- Candidate must absolutely be in sync with recent design standards and trends.
- Work experience in designing UI for mobile, web and desktop-based applications
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Eligibility :
- Should have minimum 0ne year experience in US AR Calling .
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- Ready to relocate to Ernakulam
- Preferably immediate joiners
Adobe Illustrator
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Full Stack Developer - Averlon