Digital Marketing Executive

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

We are looking for a result-driven TL to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the

sales team's

potential.

Sales Lead Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related

field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service

skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)

Company: JNJ Technologies & Services

Location: Vijayawada, Hyderabad

Language: English & Hindi

Salary: 5 LPA to 6 LPA

• Bachelor's degree in computer science or equivalent experience
• 2+ years of experience in software engineering.
• Experience with building B2B and consumer quality products, enabling business capability and objectives through technology.
• Strong cloud infrastructure experience with AWS.
• Experience in engineering practices such as code refactoring, design patterns, design driven development, continuous integration, building highly scalable applications and application security.
• Experience working with a development team using Agile methodology.
• Experience in container technologies like Docker/Kubernetes a plus.
• Hands-on skills working with SQL and No-SQL databases
  Broad experience across the following application development technologies and in depth skills with at least one: NodeJS, React, GraphQL,Python, R, Java/C++ and/or other open source application development frameworks.
• Ability to strategically balance test coverage, documentation and timelines (API/ Unit testing).
• Strong analytical and problem-solving skills paired with the ability to develop creative and efficient solutions.
• Able to work under competing priorities, manage expectations effectively and support the team under pressure; distinct user focus and quality mindset.

We’re looking for an experienced Engineering Manager to lead a growing team of Engineers to help them build and maintain our products, effectively work on the right things at the right time and help them grow as better engineers along the way. A solid engineering as well as a management background is a must and you should have prior experience running an engineering team.

Responsibilities:

• Lead agile development and project planning
• Lead technical architecture discussion and quality code delivery
• Work with the engineering team, QA and Product teams to effectively run the product road map
• Keep everyone in the company informed on your team’s progress
• Work with the Support team to keep track of and triage technical issues and track it through to resolution
• Helping set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing
• Help implement effective engineering processes and policies
• Improve release process and managing bug/feature backlog

Requirements:

• 2+ years of engineering team management experience
• 5+ years of professional software development experience
• Should have worked on at least one of these programming languages (Python/Ruby/NodeJs)
• Excellent knowledge of best-practices and coding patterns
• You are proficient at reading and writing code and have built, shipped and maintained software
• You have experience in managing, coaching software developers to help them level up
• You have exceptional written and verbal communication skills and can communicate within your team and across teams
• You have good project management skills and can lead, keep track of and prioritize between multiple projects
• You are detail oriented and care about the quality of work that gets shipped
• You have been actively learning and keeping up with the industry both in terms of software development and product
• You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
• Engineering degree is must (B.E. CS preferred)

Required Skills and Experience 

• 4+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
• 4+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
• Building and running Docker images and deployment on Amazon ECS
• Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
• Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
• Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
• Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
• Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
• Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
• Understanding of IAM, RBAC, NACLs, and KMS
• Good communication skills

Good to have:

• Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
• Knowledge of database administration such as MongoDB.
• Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.
• Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
• Establish and promote DevOps thinking, guidelines, best practices, and standards.
• Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.

• Bachelors / Masters in Computer Science or equivalent from a premier institute with at least 8+ years over all professional experience. At-least 2+ years experience in managing/leading software development teams.
• Create clear career paths for team members and help them grow with regular & deep mentoring. Perform regular performance evaluation and share and seek feedback.
• Able to drive sprints and OKRs.
• Exceptional team managing skills; experience in building large scale distributed systems
• Experience in Scalable Systems - transactional systems (B2C)
• Expertise in Java/J2EE and multithreading
• Deep understanding of transactional and NoSQL DBs
• Deep understanding of Messaging systems - kafka
• Good experience on cloud infrastructure - AWS preferably
• Good to have: Data pipelines, ES
• Ability to think and analyze both breadth-wise and depth-wise while designing and implementing services
• Excellent teamwork skills, flexibility, and ability to handle multiple tasks.