l2/l3 Protocols Testing & Automation

Manage IT network and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements

Support long-term IT-based educational programs that enhance the delivery of education services and development of the school community

Overview of Responsibilities:

The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize fault tolerance of key IT area. Support and maintenance in the following areas:

1.  Manage the procurement of IT systems.
2.  Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based educational programs that enhance the delivery of teaching and learning.
3.  Prepare and manage the IT infrastructure budget and account for IT fixed assets.
4.  Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide technical support for IT development projects in the Schools.  Work closely with Academic IT Staff in management and control of teaching software purchases, databases, and configuration control of Staff Laptops.
5.  Provide technical support to national IT infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The IT Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:

Network

1.  Direct daily maintenance to ensure maximum reliability and minimum service interruption
2.  Manage installation of required updates on infrastructure and client systems
3.  Maintain core services
4.  Recommend and implement changes and system enhancements to improve the network

Client platforms

1.  Set up, install and maintain desktops and laptops in the school
2.  Ensure standard configurations across the deployed systems
3.  Directly and with third party vendors manage the repair and servicing of equipment
4.  To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the new site goes well

Software

1.  Ensure all software is properly licensed
2.  Manage the installation and upgrade schedules for educational and business software
3.  Provide technical support for school management, accounting and educational software
4.  Assist the teaching staff in identifying and integrating educational software available in India  and internationally

IT security

1.  Ensure all LANs and VPNs are secure from both electronic and physical intrusion
2.  Review and maintain a proper level of access and password control
3.  Ensure data integrity through routine database scans
4.  Establish a disaster recovery plan
5.  Guarantee network data is backed up on a daily basis

Reprographics

1.  Work with third party vendors to ensure the reprographics equipment runs smoothly
2.  Provide technical support as needed

Audio/ visual equipment

1.  Maintain the school’s inventory of audio/ visual equipment
2.  Assist in the installation and setup of equipment as needed

IT training and help desk support

1.  Provide training for both educational and business applications as needed
2.  Ensure proper procedures and staffing are in place to respond to teaching and admin staff requests in a timely manner
3.  Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on IT issues  

New facility development

1.  With the Project Manager, develop IT infrastructure plans and budgets
2.  Prepare IT and telecom cabling plans
3.  Identify hardware and software requirements
4.  Manage purchasing, installation and servicing of equipment with third party vendors
5.  Conduct infrastructure and product testing
6.  Manage IT handover and acceptance procedures

General requirements

1.  Maintain an inventory of all IT, audio/ visual equipment and licenses
2.  Ensure consistent documentation of the operating environment
3.  Develop the annual IT plan and budget with the Head of Technology
4.  Evaluate and set standards for hardware and software
5.  Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
6.  Perform general IT duties as required

The IT Manager holds primary responsibility within location for IT and IT related issues.

Skills and Experience Required:

1.  Must have a minimum of 8 years IT systems and operations management experience including 5 in the K12 education sector
2.  Minimum 5 years experience with IT infrastructure budgets and cost management
3.  Minimum 5 years experience supervising professional IT personnel
4.  Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
5.  Strong personal skills to communicate directly with end users in sometimes tense situations
6.  Bachelors degree in computer science, information systems or related computer field
7.  Strong to Fluent written and verbal English
8.  Strong initiative, integrity and good judgment
9.  Fast problem solving skills in new situations
10.  Ability to handle multiple tasks simultaneously 

Desire experience of leading and managing I.T. based projects and vendor management

  IT systems and operations management experience

   Microsoft Windows OS, Microsoft Server and related technologies

  Network management experience including LAN/ WAN/ VPN

  Open Directory and/or Active Directory management experience

  Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

Description: 

 4+ Years of experience in systems development and Guidewire Billing experience. 

 4+ years of technical experience in enterprise-level application design, execution, and software deployments. 

 Hands-on development expertise on Guidewire BillingCenter with configuration. 

 Configure business rules and other business logic in Gosu. 

 Design and code integration components including plug-ins and programs that call the GW APIs Create form and letter templates and their supporting XML descriptor files. 

 Skilled in the use of applicable programming languages for the areas of developing code for, to include but are not limited to Java, SQL etc. 

 Experience leveraging source code management, such as GitHub or Bitbucket. 

 Supports production deployments and automation, actively lead monitoring, job control, and production support, and participates in and provides support for production issues related to the Guidewire solution. 

 Expertise configuring and developing several areas of BillingCenter including but not limited to Account/Policy/Producer Handling, Various Plan Types, Billing Instructions, Charges, Charge Patterns, Charge Invoicing, Invoice Items, Direct/List/Agency Bill Processing, Premium Reporting, Holds and writeoffs, Handling of Trouble Tickets/ Collaterals and Return Premium, Funds Tracking and Contacts. 

 Well versed with all Guidewire Billing center configuration areas like PCF, Gosu, Business Rules, Invoicing, Billing Types, Charge Distributions, Payments, Delinquency process, Commissions, etc. 

 Robust understanding of BillingCenter DataModel 

Education: 

 BE/B.Tech, BCA, B.SE, MCA, MBA / Any Graduate/Any Post Graduate

Radisys Corporation, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Our innovative technology solutions leverage open reference architectures and standards, combined with open software and hardware, to power business transformation for the telecom industry. Our services organization delivers systems integration expertise necessary to solve complex deployment challenges for communications and content providers.

Job Overview :

We are looking for a Lead Engineer - Java with a strong background in Java development and hands-on experience with J2EE, Springboot, Kubernetes, Microservices, NoSQL, and SQL. As a Lead Engineer, you will be responsible for designing and developing high-quality software solutions and ensuring the successful delivery of projects. role with 7 to 10 years of experience, based in Bangalore, Karnataka, India. This position is a full-time role with excellent growth opportunities.

Qualifications and Skills :

- Bachelor's or master's degree in Computer Science or a related field

- Strong knowledge of Core Java, J2EE, and Springboot frameworks

- Hands-on experience with Kubernetes and microservices architecture

- Experience with NoSQL and SQL databases

- Proficient in troubleshooting and debugging complex system issues

- Experience in Enterprise Applications

- Excellent communication and leadership skills

- Ability to work in a fast-paced and collaborative environment

- Strong problem-solving and analytical skills

Roles and Responsibilities :

- Work closely with product management and cross-functional teams to define requirements and deliverables

- Design scalable and high-performance applications using Java, J2EE, and Springboot

- Develop and maintain microservices using Kubernetes and containerization

- Design and implement data models using NoSQL and SQL databases

- Ensure the quality and performance of software through code reviews and testing

- Collaborate with stakeholders to identify and resolve technical issues

- Stay up-to-date with the latest industry trends and technologies

Role & Responsibilities

• Design and develop complex, scalable web applications using Django and Python.
• Collaborate closely with the product and design teams to define feature specifications.
• Contribute to all phases of the development lifecycle - requirements analysis, development, testing, and production release.
• Proactively identify bottlenecks in the system and work to mitigate them.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Interface with clients to understand their business, goals, and visions for products.
• Assist in the preparation and execution of technical meetings with clients.
• Provide technical support to clients, help them understand our services, and resolve their issues timely.

Preferred Candidate Profile

• 3+ years of experience in Django and Python development.
• Strong understanding of the Django framework and Python language.
• Good understanding of front-end technologies (HTML, CSS, JavaScript, AJAX).
• Familiarity with RESTful APIs and Django Rest Framework.
• Experience in working with relational databases (PostgreSQL, MySQL).
• Excellent debugging and optimization skills.
• Good understanding of software design patterns and principles.
• Must be fluent in English, with excellent written and verbal communication skills.
• Comfortable with working in a client-facing role and able to handle communications effectively.
• Ability to work independently in a remote setup, manage tasks and time effectively.
• Bachelor's degree in Computer Science, or a related field.

Perks and Benefits 

• Salary: ₹ 7,00,000 per annum.
• Work-from-home opportunity, offering a flexible work schedule.
• Regular virtual team bonding activities.
• Continuous learning opportunities with access to online courses.
• Performance-based bonus structure.
• Opportunities for growth and career advancement in a fast-growing company.
• A team that values and prioritizes work-life balance.

If you meet the qualifications above and are interested in pursuing this role, we would love to hear from you. Apply now and join our dynamic team!

• Experience of a hardware life cycle, ie architecture, design, production+testing to field deployment of at least one hardware product.
• Understanding and working experience of C language with data structures.
• Ability to read the hardware/ functional/ register specs.
• Very good in debugging skills (using dumps, traces, and debuggers).
• Well, verse with Linux operating system (i. e. build environment, Make files, configuration management, shell scripting).
• Experience with PCB level design, and ability to design or review schematics and layouts
• Experience in any wireless networking chipset.
• Automotive/Industrial electronic systems design/validation
• Familiarity with operating system concepts like memory management, process scheduling, synchronization methods.
• Hands-on experience with any real-time operating system.
• Basic understanding of analog (ADCs, sensors, etc) and digital circuits.
• Prior experience in IoT startups.

Project

You will be working to build a browser-based IDE and various other inclusive edtech product, if you’re up for the task - apply

Requirements 

Deep understanding of HTML, CSS, and JavaScript.

Solid experience working with the PHP and latest Laravel version

Proven expertise in managing API services (REST and SOAP)

Good working knowledge in design and query optimization of databases

Familiarity with server tools (Apache) and cloud servers (Azure / AWS)

Our Culture

We are passionate about other’s success and believe that all individuals are unique and capable of reaching their full potential. Our goal is to challenge the status quo and make a difference.

Do you want to translate your skills & time into something more meaningful? Join us to empower individuals who have been neglected by society and break barriers through tech. Together, we will build a wider movement for educational equity.