Data Analyst

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners! We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe, and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are strong.

About the Founder & CEO - Neelakantha Bhanu:

• Neelakantha Bhanu Prakash is the world's fastest human calculator and India’s mental math Olympic Gold Medalist. Alongside holding four world records and 50 Limca book records, Mr.Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiates in the same direction. Giving his vision of completely eradicating Math phobia a headstart Mr.Bhanu has led numerous projects for developing Arithmetic skills in students across the globe.
• He has addressed audiences across 23 countries at the CommonWealth Conclaves, Future city Summits, ISB, IITs, and Multiple other global institutions and meets about the importance of Arithmetic learning in the overall development of a child.

Responsibilities of the Candidate:

• Willing to familiarize yourself with the company's vision and mission seeking to   accomplish set goals and objectives
• Collating and maintaining client information in the CRM database
• Make calls to clients and respond to callback requests
• Email & WhatsApp conversations with potential leads
• Make potential leads understand our courses
• Convert potential leads into customers
• Learning & using our customer relations management software & others
• Related computer software

Requirements:

• Excellent written and verbal communication skills (English & Hindi)
• Ability to work under pressure
• Laptop is mandatory
• Must be graduated
• Willing to work in a startup environment (fast-paced)
• No. of days Working: 6 (Rotational off MON- FRI & Sat and Sun Compulsory working)
• If from other states of India must be willing to relocate in Bangalore

We are looking for creative and confident interns to join our content team! If you enjoy telling stories, and creating engaging marketing/ educational/awareness content this opportunity is for you.

Selected intern's day-to-day responsibilities include:

1. Conduct market and topic research to create relevant content

2. Make Presentations, Create Excel sheets, Write Scripts for videos etc.

3. Record and deliver high-quality video with basic editing for YouTube, Instagram and other platforms

4. Collaborate with our team and take feedback for revisions and improvements

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 8th Jun'25 and 13th Jul'25

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Access to a personal laptop with reliable internet connectivity

2. Prior experience is not mandatory — we value enthusiasm and a willingness to learn over expertise

You'll be trained first on content writing through online meets. After that, you'll be required to do the assigned tasks.

• Day-to-day tasks will be given
• Remote work
• Flexible timings
• Duration - 2 months
• Earning opportunities will be introduced
• Certificate and Letter Of Recommendation on completion

We are looking for a resilient, empathic Business Development Executive to contribute to 

the growth of our company. Business development executives are responsible for finding 

and retaining clients, encouraging extant clients to purchase added products or features, 

and remaining abreast of changes in consumption.

Requirements:

• Bachelor's degree in business management, marketing, or related field.

• 0 - 3 years' relevant work experience in business development or similar field 

preferred.

• Excellent written and verbal communication skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Proficient in Microsoft Office and relevant software.

Responsibilities:

• Identifying profitable business opportunities

• Conducting extensive market research

• Creating actionable business strategies

• Nurturing relationships with clients

• Analyzing market trends.

Job Brief:

• Contact prospective B2B Industry customers through available / provided database.
• Create a set of new customer database through data mining of Linkedin & other available channels. 
• Outreach to potential clients through cold calling, emailing, and other means of communication.
• Contacting potential or existing customers and inform them about a product or service using scripts.
• Identify and qualify leads through consultation and needs analysis.
• Close deals and achieve sales targets.
• Maintain accurate records and documentation of sales activities.
• Possess good communication skills in English.
• Be professional and pleasant while interacting with clients.
• Complete process training will be provided by the company free of charge

Required Skills:

• Should have Good communication skills in English.
• Education qualification like 12th, Undergraduate or Graduate are welcome
• Candidates who can join immediately would be preferred
• Candidate with tele calling experience in industries like Electronic Security, Audio Visual, IT hardware would be preferred.
• Should be Good at convincing skills.