Data Analyst

Key Responsibilities

• Make outbound cold calls to potential clients to generate interest in ERP solutions.
• Fix meetings/appointments for the sales team with qualified prospects.
• Conduct regular follow-ups with leads and nurture them through the sales funnel.
• Coordinate with the sales team to ensure smooth handover of leads and timely follow-ups.
• Maintain and update lead information in CRM for tracking and reporting.
• Support the sales team in achieving monthly/quarterly targets.
• Build rapport with prospects to create trust and long-term relationships.

Key Skills & Competencies

• Excellent verbal and written communication skills (English & Hindi preferred).
• Confident, persuasive, and result-driven personality.
• Ability to handle cold calling and objection handling effectively.
• Good coordination and teamwork skills.
• Familiarity with CRM or lead management tools will be an added advantage.

About the Position

Our Expectations

• Strong knowledge of Microsoft Dynamics CRM architecture In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services.

• Hands-on experience architecting solutions that involve CRM customization to include server side code, custom business logic, integration modules, workflow assemblies, and plug-ins. Experience of automating business processes with workflows

• Should be able to automate the CRM for converting the quote to order, which should be fetched from our websites or manual entry.

• Must Understand the functionality of Microsoft CRM Modules, Customizing Objects (Forms, Classes, Data Dictionary and Reporting)

• Should be well versed with Email Router Configuration and Reporting Extensions

• Customize the Ticketing Tool in CRM which should be used internally as well for clients

• Experience in implementation and integration between CRM with other tools like GP , AX etc

• Should have good written and verbal communication.

• Exposure to the following Great Plains Modules: Project management & accounting, Travel & Expenses, Procurement & Sourcing, Accounts Payable, Accounts Receivable, Inventory Management, Project management and accounting, Human Resources, System Administration.

• Involve in numerous customizations as per the client requirements in both Rich and Enterprise portal developments to enhance the standard functionality of Sales, Project management, and Expense, Home, Timesheets, Purchase and Inventory modules. Performed unit testing and prepared unit test documents.

• Exceptional communication, analytical, inter-personal and problem solving skills. Dedicated and highly ambitious to achieve personal as well as the organizational goals.

Must Have:

• 8+ years of experience with Microsoft Dynamics CRM (architecture, development, rollout, maintenance, data management, migration)

• C#

• SQL

• Proficient in English

• Functional requirement gathering, technical specification writing, system implementation, & integration development.

Salary as per Industry or 30% hike on current CTC

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

Key Responsibilities:

Coordinating Production:

•  Collaborate with cross-functional teams to ensure timely and efficient production processes.
• Monitor production schedules, material availability, and resource allocation to meet
• production targets.
• Identify areas for process improvement and implement solutions to enhance productivity.

Managing Dispatch:

• Oversee the coordination of product deliveries and shipments to ensure accurate and timely dispatch.
• Liaise with logistics partners and carriers to optimize delivery routes and minimize delays.
• Address any issues related to dispatch and provide effective solutions.

Managing Customer Support (Logistics and Orders):

• Handle customer inquiries and concerns related to logistics, orders, and deliveries.
• Work closely with customer support teams to resolve issues promptly and maintain high levels of customer satisfaction.
• Provide customers with accurate information about order status, tracking, and delivery times.

Managing Vendors:

• Establish and maintain positive relationships with vendors and suppliers.
• Collaborate with procurement teams to ensure timely and cost-effective sourcing of
• materials and services.
• Negotiate terms and contracts with vendors to achieve favorable terms for the company.

Managing Inventory:

• Monitor inventory levels and coordinate with relevant teams to ensure adequate stock availability.
• Implement inventory control measures to minimize stockouts and excess inventory.
• Analyze inventory data to make informed decisions about reorder points, stock replenishment, and inventory optimization.

Benefits:

• Comprehensive training in operations management practices.
• Opportunity to learn from experienced professionals in the field.
• Fast-track career growth within the organization.
• Exposure to diverse projects and responsibilities.

Desired Candidate Profile

Good communication (written and verbal) and interpersonal skills & most importantly a flair for writing.

Should be able to do research using multiple sources.

Ability to meet deadlines.

• Must have excellent writing skills with good vocabulary and grammar.
• Must adhere to deadlines.

Job Description

A business development executive will be  responsible for researching and pursuing new business leads for the growth of the business. The role involves active coordination across teams and demands exceptional interpersonal skills. The executive is expected to work on new business proposals which are a persuasive representation of an organization's services.

Responsibilities/Requirements

• Must have knowledge of online bidding for IT Projects (Bidding Tools: Freelancer, Upwork, Fiver, etc.)
• Proper knowledge of proposal writing.
• Candidates should have experience with client communication, Follow ups and Negotiation.
• Project Management experience will be a plus.
• Should have IT Background experience.

Key Skills

Bidding on Freelancer / Upwork / Fiverr, Proposal Making, Negotiation, Client Communication, Project Management

If being the first employee people encounter when they come into an establishment sounds interesting to you, becoming a front office executive could be a great career match. These customer-service-oriented professionals  make a positive impression on guests and keep operations flowing. As one of the company’s main ambassadors, front office executives try to build excitement and convey information. Before guests leave, front office executives may hand them cards to rate satisfaction & explain to them about other services & offers that the company is running. Because the nature of their position involves so much contact with the public, front office executives need to be good representatives of their organization. They must possess a friendly and upbeat demeanor, dress professionally, and act courteously. Other attributes include Interpersonal skills, Customer-centric, Multitasking, Attention to detail