
About TechNex Technologies Private Limited
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We seek a highly motivated and skilled Lead Generation executive to join our dynamic sales team in the IT Industry. The successful candidate will play a pivotal role in identifying and cultivating potential sales opportunities, generating leads through various channels, and maintaining a robust pipeline of prospects. This role is not just about reaching out to potential clients, understanding their needs, and effectively communicating our value proposition to spark interest. It's about driving our market presence and revenue growth. The Lead Generator will work closely with the sales and marketing teams to develop and implement strategies that increase our market presence and drive revenue growth, making a significant impact on our company's growth trajectory.
***Urgent Requirement ***
Job Role : Technical Support (Chat support)
Qualification : 12th Pass and above ( No B-tech and BE )
Experience : 0 to 3 Years
Location : Gachibowli, Hyderabad
Shifts : 24/7 Shifts ( Rotational shifts)
Working Days : 5 days & Rotational week offs
Training Period : 30 Days
Cab Facility : 1 Way
Radius : 15 kms Radius
Rounds Of Interview :
1) HR screening
2) Live Chat session
3) Kahoot Test : Technical, English Questions and Typing test (90% accuracy,30 WPM)
4) Operational Manager.
(Candidates based in Kolkata/Howrah can only apply)
• Candidates with min 1 year of Tele-Sales experience can only apply
• Age - Upto 30 years
• Salary - upto 17K (depending on experience & last salary)
• Incentive - Available
• Work from office
• Location : Shibpur(Howrah)
• Office Days - Mon to Sat
• Office Timings - 10:30 am to 6.30 pm
Desired Profile
• Flawless & excellent english communication required with hands on experience in Instagram
• Female Preferred
• B2C Tele-Sales experience of 1+ years required
• Person should have end to end Sales experience over phone
• Should be Confident and Street Smart and Sales pro
• Must have go getter attitude
Job Description :
- Deliver all reports to clients as per pre-agreed schedule
- Obtain client approvals for ad hoc jobs and ensure proper documentation of the same
- Coordinate all ad hoc activities like Postal Ballot, Annual reports dispatch, dividends & AGM etc.
- Client master updates
- Follow up with clients' dividend bankers for paid / unpaid data
- Client Visit
- Any other task assigned from time to time.
Job description:
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Ground level sales, by approaching the target audience directly - based on target audience (people with pets, product vendors or service providers in the industry)
- Association with Service providers to get them registered on Petkonnect. For example, Groomers, Trainers etc.
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Work with, and achieve monthly sales targets
- Handle customer queries, if any
Requirements:
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Aptitude in delivering attractive presentations
Qualifications:
any degree other than b.com, ie. BMS, BBA, CRM, M.com or any other Bachelors / Diploma having sales and marketing as primary subjects. E-Commerce background.
Responsibility
- Manage largeamounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Must be Graduated or Post-Graduated.
- Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.

