Data Analyst

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Preferred experience with any scripting language or basic
• understanding of API.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable

Additional Information:

• Coverage days: Mon - Fri
• Coverage shift window timings:

5AM – 2PM (CET)

12AM – 9PM (CET)

• Opportunity for long-term growth and additional responsibilities
• within the organization.
• The position requires approximately 9 hours of work per weekday.
• Applicants are required to have their own workstation.

What You’ll Do:

• Recruit & Onboard: Own the full partner lifecycle for web-hosting affiliates, from initial outreach to launch.
• Outreach & Nurture: Drive outbound email and digital campaigns—track every touchpoint, follow up persistently, and keep pipelines flowing.
• Relationship Building: Cultivate authentic, win-win partnerships with decision-makers.
• Iterate & Optimize: Test new outreach tactics, analyze results, and rapidly refine your approach.
• Collaborate: Work hand-in-glove with our small, cross-functional team to strengthen partner programs and marketing assets.
• Own Your KPIs: No micromanagement—set targets and measure your own success.

Who You Are:

• Experienced: 3+ years in partner/business development, sales, or affiliate management—bonus if you’ve worked in SaaS or web hosting.
• Startup-Savvy: You thrive in ambiguity, adapt quickly, and get scrappy to move projects forward.
• Self-Starter: You take initiative, keep yourself on track, and know how to deliver results without hand-holding.
• Organized Communicator: You write clear, compelling emails and keep your pipeline meticulously maintained.
• Tech-Curious: You pick up new tools and platforms in a flash (experience with Outreach, Apollo, PartnerStack, etc., is a plus).

Must-Haves:

• 3+ years in a remote partner or biz-dev role
• Exceptional written and spoken English
• Proven track record of hitting targets in an unstructured environment
• Flexible working hours, with at least 2 hours/day overlapping Vancouver (Pacific) time
• Rock-solid attention to detail

Roles and Responsibilities

• Client acquisition & Grievance Handling.
• Explain Trading Strategies, Company Terms, and Market Risk to the Clients.
• Generate prospects on Daily Basis via Telephonic, Visual & Text conversations.
• Conduct Risk Profile Management & Trading Strategies sessions with the clients.
• Coordinate with Digital Marketing & Research Team to Service Best to the Clients.
• Explore Global Market, Keep updated on current affairs to Serve Investors & Traders.
• Achieve Monthly tasks via Client Acquisition on Generating Leads.

Desired Candidate Profile

• Minimum Graduate or Post Graduate.
• Talkative, Enthusiastic, and Innovative.
• Knowledge of Global Market. (Forex &Comex)
• Fluent English Communication, Sales & Marketing Skills required.
• Should be a self-motivated, independent, detail-oriented, responsible team player and exhibit exceptional relationship management skills.
• Experienced in International Sales, Marketing, Global Market and Financial Services will be preferred.

Perks and Benefits

• Desired Incentives.
• Overseas Trip by Company.
• Monthly Contest & Trophies.
• Quarterly and Annual Rewards and Recognition.

Data Journalist

Cubera is a data company revolutionizing big data analytics and Adtech through data share value principles wherein the users entrust their data to us. We refine the art of understanding, processing, extracting, and evaluating the data that is entrusted to us. We are a gateway for brands to increase their lead efficiency as the world moves towards web3.

What You'll Do:

• To generate ideas for data-driven stories and for how they might be developed and visualized
• Investigative and journalistic nature to finding, and curating mission-critical information
• To report on and analyse data in a way that contributes to telling compelling stories on an array of data platforms
• Show an intuitive ability to transform data into understanding- strong info graphic design skills and narrative storytelling abilities. Reframe complex data insights into a narrative that resonates with a wide range of businesses and customers.
• Be curious: digging into the data and the policy, we want you to uncover insights, look at topics in a different way than what's obvious, and then go write about it.
• Partnering with data analysts, data strategists, and visualization experts to bring stories to life through graphics, videos, presentations, engaging web pages, interactive maps, and more.

What are we looking for (Competencies)?

• Impeccable grasp of the English language, including idioms and current trends in slang and expressions.
• Should be a graduate in Psychology, Journalism/ Mass communication
• Should be aware about new age technologies
• Should know about New age user economy
• Should be able to clearly express views and articulate 

Job Category: Data Science

Job Type: Full Time

Job Location: Bangalore

• The role will be part time (15-20 hours per week) with scheduled weekend availability.
• LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
• LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
• Candidate will have flexibility to work from location of his/her convenience.

• Interacting with high-quality global university faculty
• Working with a diverse range of international students
• Developing deeper subject understanding
• Gaining richer academic exposure
• Improving interpersonal and cross-cultural skills

• PG/Doctoral degree with distinction or first-class from a top university in India
• 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
• Proficient in English language
• Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
• Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)