Business Development Executive

Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

Job Title: System Administrator

Location: Gurgaon

Department: IT Support

Position Overview:

We are seeking a highly skilled and proactive System Administrator with a strong focus on Mac OS to join our IT team. The ideal candidate will be responsible for the deployment, management, and troubleshooting of Mac OS devices within our organization. This includes supporting Mac desktops, laptops, and servers, ensuring seamless integration with the network infrastructure, and providing top-tier support to end-users. The role requires a deep understanding of Mac OS, IT best practices, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Mac OS Device Management: Install, configure, and maintain macOS systems (desktops, laptops, and servers). Ensure proper setup, updates, and security for all Mac-based hardware.
• System Monitoring & Performance: Monitor and manage Mac systems for performance issues, availability, and security. Conduct routine system checks and troubleshooting of any Mac-related hardware or software issues.
• User Support & Training: Provide direct support to end-users, including troubleshooting, issue resolution, and answering questions related to Mac OS and software applications. Offer training for staff on best practices and efficient Mac usage.
• Software & Security Management: Manage software installations, patch management, and security configurations. Ensure all Mac systems are compliant with company policies, including data protection protocols and encryption standards.
• Backup & Recovery: Implement and maintain backup solutions for Mac systems. Coordinate data recovery in the event of system failure or disaster recovery scenarios.
• Network Integration: Ensure smooth integration of Mac OS devices into the broader corporate network. Troubleshoot network issues related to Mac systems, including connectivity, file-sharing, and VPNs.
• Automation & Scripting: Utilize automation tools (e.g., Jamf, Munki, or other MDM solutions) to streamline workflows, software deployment, and system management tasks. Create and maintain scripts for automating repetitive tasks (e.g., Bash, AppleScript).
• Documentation & Reporting: Maintain clear, up-to-date documentation for all processes related to Mac OS system management. Prepare regular reports on system status, security compliance, and user issues.
• Collaboration & Cross-Functional Support: Work closely with IT colleagues and other departments to ensure cross-platform compatibility and troubleshoot any cross-functional issues.
• Hardware Support & Upgrades: Support hardware lifecycle management, including Mac device procurement, setup, repairs, and disposal in accordance with company policies.

Required Qualifications:

• Proven experience as a System Administrator or similar IT role with a focus on Mac OS.
• Strong knowledge of macOS, including configuration, administration, and troubleshooting.
• Experience with Mobile Device Management (MDM) solutions (e.g., Jamf, Mosyle, Kandji).
• Familiarity with network administration, including DNS, DHCP, VPN, and file-sharing protocols.
• Proficiency with scripting and automation tools for system management (e.g., Bash, AppleScript, Automator).
• Strong understanding of security practices for macOS, including file encryption, firewall management, and endpoint protection.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Strong attention to detail and commitment to maintaining a high level of system reliability and user satisfaction.

Preferred Qualifications:

• Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) certification.
• Experience with virtual environments (VMware, Parallels) on Mac OS.
• Knowledge of additional operating systems (Windows, Linux) and cross-platform integration.

FactWise is a fully funded, early-stage startup building b2b SaaS for a global SMB client base. Our team has alumni from MIT, Stanford, GeorgiaTech, UCL, the IITs, VJTI, Amazon and McKinsey, and currently comprises frontend, backend, full stack developers, UI/UX engineers, product managers, data scientist, and Ops, HR, Marketing. We'd love to get to know you better!

Responsibilities 

• Work very closely with the product and development team to build, review and optimize our product 
• Work closely with the sales team to improve Figma demos 
• Build a modern clean UI/UX for website and mobile applications using Figma 
• Build a clickable interface once the initial design is verified 
• Build the HTML/CSS 
• Create video & static content for website & marketing assets