Data Analyst

Customer Success

Experience: 6+ Years

Location: Mumbai, India

WHO WE ARE:

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives through AI and investment intelligence powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions.

OUR VALUES: Go with your GUT

● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses.

● Understanding through Listening and Speaking the Truth. We value transparency. We communicate with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully.

● I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together.

About the Role:

We are seeking a dynamic and relationship-driven Customer Success Manager to join our team. In this role, you will be the primary point of contact for our key clients, helping to drive engagement, retention, and account growth. You’ll combine strategic thinking, data analysis, and financial acumen to ensure our clients receive maximum value from TIFIN’s offerings.

Key Responsibilities:

• Own and manage relationships with key accounts, building strong rapport and long-term trust.
• Act as the first point of contact for any client issues, ensuring quick resolution and seamless communication.
• Drive client engagement by delivering regular check-ins, presentations, and performance reviews.
• Identify and capitalize on upsell and cross-sell opportunities within existing accounts.
• Collaborate with internal teams (product, tech, sales) to align solutions with client needs.
• Monitor key success metrics, analyze data, and provide actionable insights to clients.
• Contribute to strategic planning, client retention initiatives, and growth strategies.
• Ensure customer satisfaction by advocating for the client within TIFIN.

Requirements

• 6+ years of experience in Customer Success, Account Management, or similar client-facing roles, preferably in a fast-paced startup environment.
• Prior experience in finance, fintech, or investment management is highly preferred.
• Demonstrated ability to build and manage key client relationships, drive account growth, and ensure client satisfaction.
• Strong data analytics skills – must be comfortable working with dashboards, interpreting data, and using insights to influence strategy and decision-making.
• Excellent communication and presentation skills with the ability to explain complex/technical concepts to non-technical audiences.
• Proven success in managing multiple accounts and balancing diverse stakeholder needs.
• Highly strategic and solution-oriented, with a strong problem-solving mindset.
• Bachelor’s degree in Finance, Business, or a related field; MBA is a plus.
• Familiarity with tools like Excel, Tableau, Power BI, Looker, or other analytics/dashboard platforms is an added advantage.

A note on location. While we have team centres in Boulder, New York City, San Francisco, Charlotte, and Bangalore,this role is based out of Mumbai.

TIFIN is proud to be an equal opportunity workplace and values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Responsibilities

• Manage the relationship with the CXO level at the client side.
• Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
• Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
• Effectively work with various delivery teams and track the adherence of committed timelines
• Ensuring customer satisfaction and handling client communication including weekly status calls.
• Project estimation and handling pre-sales call when required

Candidate requirements

• Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
• Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Experience managing multiple clients
• Good communication and negotiation skills.
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
• Candidates from premier institutes are preferred.
• 30% travel time will be required.

Location & commitments

• This is a Permanent Opportunity.
• 
  
• Job Location is Chennai

Intuitive cloud (http://www.intuitive.cloud">www.intuitive.cloud) is one of the fastest growing top-tier Cloud Solutions and SDx Engineering solution and service company supporting 80+ Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is a recognized professional and manage service partner for core superpowers in cloud(public/ Hybrid), security, GRC, DevSecOps, SRE, Application modernization/ containers/ K8 -as-a- service and cloud application delivery.

• 9+ years’ experience as data engineer.
• Must have 4+ Years in implementing data engineering solutions with Databricks.
• This is hands on role building data pipelines using Databricks. Hands-on technical experience with Apache Spark.
• Must have deep expertise in one of the programming languages for data processes (Python, Scala). Experience with Python, PySpark, Hadoop, Hive and/or Spark to write data pipelines and data processing layers
• Must have worked with relational databases like Snowflake. Good SQL experience for writing complex SQL transformation.
• Performance Tuning of Spark SQL running on S3/Data Lake/Delta Lake/ storage and Strong Knowledge on Databricks and Cluster Configurations.
• Hands on architectural experience
• Nice to have Databricks administration including security and infrastructure features of Databricks.

Jain Software is a leading software development company that specializes in creating innovative and cutting-edge software solutions for businesses. We are currently seeking a highly skilled and experienced Software Project Manager to join our team. As a Software Project Manager, you will be responsible for overseeing the planning, execution, and delivery of software projects, ensuring they are completed on time, within budget, and to the highest quality standards.

Responsibilities:

1. Project Planning and Scope Definition:

• Collaborate with stakeholders to define project objectives, requirements, and deliverables.
• Create and maintain project plans, including timelines, milestones, and resource allocation.
• Conduct feasibility studies and risk assessments to identify potential project constraints and develop contingency plans.
• Define project scope and ensure alignment with customer expectations.

1. Team Management and Leadership:

• Lead a team of software developers, designers, and testers, fostering a collaborative and productive work environment.
• Assign tasks, set priorities, and provide guidance to team members to ensure timely project execution.
• Conduct regular team meetings to track progress, address issues, and ensure effective communication.
• Mentor and coach team members to enhance their technical skills and professional growth.

1. Project Execution and Monitoring:

• Monitor project progress, identify deviations from the plan, and implement corrective actions as needed.
• Coordinate with cross-functional teams to ensure seamless integration of software components.
• Conduct quality assurance checks and ensure adherence to coding standards and best practices.
• Track and manage project risks, issues, and dependencies to minimize disruptions and maximize project success.

1. Stakeholder Communication:

• Act as the primary point of contact for project stakeholders, including clients, senior management, and internal teams.
• Provide regular project status updates, including progress reports, risk assessments, and budget summaries.
• Manage customer expectations by ensuring clear and timely communication regarding project scope, timelines, and deliverables.
• Proactively address stakeholder concerns, resolving conflicts, and facilitating effective decision-making.

1. Continuous Improvement and Best Practices:

• Identify areas for process improvement and implement best practices to enhance project management methodologies.
• Foster a culture of continuous learning and innovation within the project team.
• Stay updated with the latest industry trends, technologies, and tools to drive efficiency and effectiveness.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience (X+ years) as a Software Project Manager or in a similar role.
• Strong understanding of software development methodologies, processes, and best practices.
• Proficiency in project management tools and software, such as JIRA, Trello, or Microsoft Project.
• Excellent leadership and team management skills, with the ability to motivate and inspire team members.
• Strong problem-solving and decision-making abilities, with a proactive and results-oriented approach.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• PMP or PRINCE2 certification is a plus.

Joining Jain Software as a Software Project Manager provides an exciting opportunity to work on challenging projects, lead a talented team, and contribute to the success of our software solutions. If you are passionate about software development, have a track record of delivering successful projects, and thrive in a dynamic and collaborative environment, we would love to hear from you.

Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. 

Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need. 

Peacock Engineering’s Technical Services team is now looking for an experienced UI / Front End Developer who is proficient with React.js (16.8+) to join our international team of developers delivering innovative solutions to our major UK-based customers.

Your primary focus will be working on new user interface components which are modern, secure, performant, and easy to maintain - following well-known React.js workflows and recognised best practices.

You will coordinate with the rest of our multi-disciplined team working together on different layers of the solution architecture.  A commitment to collaborative problem solving, sophisticated design, and delivering a high-quality product is essential.

• Developing new user-facing features for our clients using React.js
• Translating functional requirements (User Stories/Tasks) and wireframes into high quality code with tests
• Working with architects, developers, and QA engineers to ensure that your work is testable, meets industry security standards and is written to deliver good performance/scalability.
• Perform application and solution development to meet project requirements.
• Develop and document detailed technical designs to meet business requirements.
• Manage multiple technical environments and support the development and testing processes.
• Identify areas of customization and optimization and provide solutions that meet the business requirements.

Experience working with the IBM Maximo software product within the following capacities:

• Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
• Thorough understanding of React.js and its core principles
• Minimum five (5) years of work experience in React application development.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Demonstrable expertise in software development in an Agile setting
• Ability to deliver well-tested code consistently in an Agile, CI/CD environment
• Experience with JavaScript Testing frameworks and principles (Jest preferable)
• Familiarity with newer specifications of ECMAScript
• Familiarity with RESTful APIs
• Knowledge of modern authentication/authorization mechanisms
• Familiarity with modern build pipelines and tools (Azure DevOps preferable)
• Experience with common front-end development tools such as Babel, Webpack/Parcel, NPM/Yarn, etc.
• Familiarity with Git
• Good time-management skills
• Great interpersonal and communication skills
• Good spoken & written English

• To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
• To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
• To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
• IBM MobileFirst certification
• JAVA/ SQL Skills

• Professional and committed, with a disciplined approach to work.
• Motivated and driven by finding and providing solutions to problems.
• Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
• Has respect for others and their views.
• Technology minded and focused, enthusiastic about technologies.
• Analytical, able to raise from the detail and see the bigger picture.
• Dedicated to continually updating and upgrading own knowledge.
• Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
• Values quality at the centre of all things in work.

Due to considerable amounts of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually.  Self-drive to communicate constantly using web collaboration and video conferencing is essential.

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

• Developing and executing recruiting plans to meet the hiring requirements
• Building and maintaining an active pool of candidates to meet future hiring targets in an effective manner
• Designing and driving employee referral programs
• Developing and implementing a strong campus hiring program, with the aim to make us the employer of choice
• Planning and coordinating events, assessment, and interviews for hiring candidates
• Serving as liaison with candidates and communicating logistics associated with assessment and interviews
• Conducting background checks for shortlisted candidates
• Implementing the on-boarding program for all selected candidates
• Conducting regular follow-up meetings with hiring managers to determine the effectiveness of recruiting plans and implementation
• Providing advice and assistance to all levels on various recruiting/ talent acquisition related matters
• Utilizing metrics to identify and implement process improvements
• Conducting analysis and report on key recruitment metrics to appropriate business leaders

Desired Candidate Profile

• 5+ years of experience in Talent Acquisition, 2+ years in a team management role
• Ability to lead & manage recruitment function apart from sourcing individually
• Willingness to learn and take up new challenges
• Ability to work independently, spontaneously with very less monitoring
• Excellent verbal and written communication skills
• A can-do attitude    

We are searching for a highly-creative Digital Marketing Manager to lead our marketing team. In this position, you will be responsible for all aspects of our marketing operations. Your central goal is to help grow our brand’s influence locally while also increasing brand loyalty and awareness.

• Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• Develop and monitor campaign budgets.
• Plan and manage our social media platforms.
• Prepare accurate reports on our marketing campaign’s overall performance.
• Coordinate with advertising and media experts to improve marketing results.
• Identify the latest trends and technologies affecting our industry.
• Evaluate important metrics that affect our website traffic, service quotas, and target audience.
• Work with your team to brainstorm new and innovative growth strategies.
• Oversee and manage all contests, giveaways, and other digital projects.

• 6+ years of experience doing B2B marketing and driving customer acquisition
• Understanding of online customer acquisition process is essential
• Exposure to social media, product launches, web analytics tools, search engine marketing
• Search Engine Marketing (SEM) and Search Engine Optimization (SEO)
• Excellent communication skills, both written and verbal
• Demonstrated ability to learn pretty much anything quickly
• Very high attention to detail
• A self-starter, capable of working independently

• A completely non-hierarchical working environment to grow exponentially
• Direct working relationship with the Founder & CEO
• Experience in interacting with top global brands.
• Casual office environment