Data Analyst

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Principal Engineer / Architect you will be responsible for creating a technical strategy and coordinating the designs for meeting the needs of Toast’s largest restaurant brands. You will partner with Product Managers to develop the technology roadmap that enables enterprise customers to leverage the power of Toast. You will also work closely with technical leaders and implementation teams across the organization to deliver robust, scalable solutions with integrations to customers’ external systems.

As the engineering leader on the Pricing & Funds Management team, you will be responsible for evolving our Funds Management platform (processing >$150B in annual GPV) to meet Toast’s growing needs across the world by both delivering best-in-class customer facing Fintech products and foundational capabilities that enable partner teams to accelerate their products time-to-market & scale.

If you’re a technical leader or a solutions architect, experienced with enterprise SaaS, passionate about customer value, and a great collaborator, read on! 

About this roll*:

• Design mission critical platform components at scale to ensure Toast’s Funds Management platform accurately distributes funds to beneficial party in a timely manner
• Develop an expert understanding of Toast’s payments processing platform & adjacent products to enable funds flows across Toast’s financial product suite in a seamless manner
• Document solution design, write & review code, test and rollout solutions to production, capturing & actioning customer feedback to iteratively enhance customer experience
• Collaborate with peers to optimise for solution design performance, flexibility and scalable, including enablement of multi-product & engineering teams on a common framework & platform
• Partner with UX, Product Management, QA and adjacent engineering teams to build best-in-class solutions in a complex and fast-moving environment
• Champion best practices such as quality integration and unit testing

Do you have the right ingredients*?

• Strong technologist with 12+ years experience defining and implementing high scale SaaS solutions. Experience with a broad set of technologies that includes those used at Toast - tiered web applications, microservices, API design patterns, Java, Kotlin and data analytics
• Experience with integration design patterns across high-scale Fintech platforms
• Strong interpersonal skills and a proven track record of building partnerships across engineering, product, customer success, and other stakeholders.
• Experience shipping iterative value using agile or lean software delivery methods. 
• Experience of tackling complex and ambiguous problems, communicate clearly with others to solve the problem, and share knowledge to help the whole team succeed 
• Experience building payments & Fintech products, with at least 10+ years in the payments industry

Our Tech Stack

Toast’s products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using React and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

Job responsibilities: 

• Partner closely with Product Design, Engineering, and Product Management to understand requirements and deliver product features and roadmap as envisioned by stakeholders.
• Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user acceptance testing of product design tasks assigned.
• Conduct user interviews, user testing sessions, card sorting, and affinity mapping, conduct both qualitative and quantitative tests, and analyze the data.
• Design high-impact, functional responsive interfaces for web and mobile
• Collaborate with other designers and participate in our design critique process, to receive and provide feedback on design work

Skills you bring to the table:

• Experience in designing SaaS products with large customer bases
• Deep expertise using Figma/Xd/Sketch, and familiarity with design systems
• Knowledge of Carbon - IBM's Design system or experience building a design system from scratch is a plus.
• Fundamental understanding of the end-to-end iterative UX design process — research, ideation, information architecture, prototyping, validation, and refining solutions into pixel-perfect deliverables.
• Ability to articulate design decisions throughout the user-centered design process.
• Ability to update and engage with stakeholders like product managers and engineers.
• Relevant fundamental knowledge of front-end technologies to collaborate with UI engineering teams will be an advantage.

If you are interested in working for a fast-growing SaaS company operating in an exciting new space, this one is for you!

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular Latest Versions 

Who are we?

SocialPilot, a SaaS product, is an easy-to-use social media marketing tool that helps professionals, teams, and businesses automate their social media management. It helps customers at every step – right from publishing posts on their profiles to analyzing their posts’ performance.

About the role:

• Profile - Conversion Rate Optimization
• Role - Full-time
• Grade - Manager / Senior Manager
• Location - Remote - Work from home / anywhere
• Work hours - Mon to Fri / Day Shift

You will be:

• Creating conversion optimization strategies using both qualitative (page evaluations, UX design principles, site reviews) and quantitative (traffic source analysis, web analytics tools) sources
• Conducting internal planning meetings and lead the development of A/B & multivariate testing road maps that will lift conversion rates
• Establishing and maintaining a clear backlog, and defining the optimization roadmap that will increase conversion, customer engagement, and other KPIs
• Aligning stakeholders on root issues and opportunities based on statistical data based evidence
• Identifying optimization opportunities, analyzing and interpreting site usage data and trends through rich and in-depth data analysis, consumer research (quantitative and qualitative), and usability studies.
• Creating high-quality, comprehensive deliverables such as project strategy decks, creative briefs, and weekly/monthly reports
• Troubleshooting and spotting existing issues with optimization test set-ups and present results internally through the production of high-quality documentation
• Organizing and visualizing website data to analyze, identify, and address friction points on a prospect’s path to conversion

What are we looking for?

• A data obsessed CRO Manager to help us convert prospects to users through each stage of the customer journey. The ideal candidate will not only help uncover and collect accurate data but connect the dots between data and the desired business outcomes. Above all, we are looking for a resilient team player who will revisit and re-experiment till the code is cracked
• 5+years' experience working specifically in CRO and Analytics
• Prior experience in working in the B2B/ SaaS setup in the international markets
• Advanced understanding of Web analytics such as Google Analytics, Adobe Omniture
• Deep understanding of conversion/persuasion best practices
• Good understanding of UX/UI design principles
• Copywriting skills, particularly the ability to write compelling value propositions
• Hands-on experience with any conversion optimization testing tools such as LiveBall, Optimizely, SiteSpect, Test&Target, HotJar, Unbounce, etc.
• Ability to manage multiple projects with rapidly changing variables and eager to take end-to-end ownership with little supervision
• Excellent attention to detail and strong organizational skills
• Proactive and self-motivated to seek answers, generate ideas, and develop new skills
• Impeccable English communication skills

About SocialPilot

For too long, too many SMBs and growing agencies have put up with underwhelming marketing software products that are “cheap” but painful to use, have too many frustrating features, and have severely delayed customer service and overall a very disappointing experience. And sure enough, as these agencies grow, they find themselves locked in annual contracts worth thousands of dollars for software products that they thought were “discounted”.

SocialPilot was created in 2014 to change this.

At SocialPilot, we believe that irrespective of the ticket size, SMBs and agencies deserve enterprise-class software that creates joyful experiences in their day-to-day marketing work. We think that being price competitive does not mean cheap and that just because an agency grows, does not mean that we should start charging them ridiculously. And yes, each and every customer’s business is equally important and deserves immediate attention including 24x5 chat, emails, and phone calls.

Today, over 9000 agencies and SMBs use SocialPilot to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.

Our impact so far

• Helped 9000+ marketing agencies and SMBs
• 1 billion+ social media posts published
• One of the fastest growing SaaS companies in India as listed by Inc 42
• Ranked as a “Great Product” consistently by G2, Capterra, SoftwareSuggest, and TrustRadius 

What we believe in

• Customer Obsession We put customers first while making decisions and planning future goals
• Ownership We believe in taking ownership of areas that we’re working on. We own up to our - successes and failures. Moving the needle matters more than just busywork
• Relentless When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again
• Nimbleness We respond rapidly to changing circumstances and customer needs
• Collaboration Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together

Why join us

• Work-life balance 5-days work week to help you make the most of work and life
• Open door policy Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
• Zen-like workspace A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms
• Unwind Catch up with your colleagues or guests at our chic cafeteria for coffee or our catered lunches. Challenge your team at air hockey or perhaps catch the live cricket match while you’re at it
• Celebrate From birthdays to festivals - we don’t miss any occasion to celebrate however small or big

What You’ll Do

• Manual and automated testing of the various software components that power our robots, cloud services, and mobile and Web applications.

• “Own” the feature or product you test and be the testing expert for your features and products.

• Gather technical requirements, understand functional specification, participate in software design reviews, and validate that a feature or product meets our customers’ requirements.

• Write test plans, execute test cases, and report bugs.
• Your bug reports should describe, in detail, the conditions under which a bug manifests and how it can be reproduced, the resulting product behavior, and the extent of the bug’s impact on our customers.

• Automate software testing to the extent possible to make it more efficient.

• Reproduce and debug customer issues escalated from the field.


What We’re Looking For 

• Bachelor's or master’s degree in CS/CE/IT/EE/E&TC or a related field.
• 2+ years of experience in software testing, particularly in Web, mobile, cloud, and embedded systems applications.
• Experience in writing software test plans, executing test cases, and managing the end-to-end bug life cycle.
• Strong analytical, debugging, and problem-solving skills, and attention to detail.
• Java and Python programming skills.
• Familiarity with Android and iOS mobile app testing automation using Appium, and Android and iOS emulators.
• Ability to work well in a team, including remote team members in overseas locations.
• Excellent written and oral English communication skills.

Nice to Have

• Familiarity with tools such as Eclipse (IDE), TestNG, Maven, Selenium, and JIRA.

• Advise student/ parents for their learning needs through structured Counseling Sessions
• Fix appointments and conduct home demo sessions on daily basis including follow up sessions
• Understand Customer profile & problems to explain implication of ineffective learning methods
• Create the need for Smart Learning and advise student-parent to buy Toppr Subscription as solution
• Handle Objections and Price Negotiation to generate Sales Revenue