Customer Success manager

Role Title

Team Lead| Software Development

Description

The candidate will be required to build towards the future by constantly innovating and problem-solving. Should be passionate about the customer experience journey, highly motivated, intellectually curious and analytical. Conceptualize, rationalize and drive multiple simultaneous projects to deliver engineering work across the portfolio within deadlines and budgets. Experience in managing high performing individuals, building roadmaps, defining processes, delivering projects as well as analyzing cost/benefit of feature selection and communicating results throughout the organization.

Responsibilities  Work across teams to organize and accelerate delivery by ensuring all teams are delivering in a coordinated manner.

 Understand the business strategy and design approaches within product, program or domain effectively.

 Regularly review metrics and proactively seek out new and improved data / mechanisms for visibility, ensuring the program stays aligned with organization objectives.

 Proactively identify risks & issues and ensure mitigation efforts are being carried out throughout the software development lifecycle.

 Keep abreast of evolving technology landscape.

 Will provide technical leadership to software engineers by coaching and monitoring throughout end-to-end software development, maintenance and lifecycle.

 Analyse and provide input for the requirements and provide impact assessment for the features or bug fixes.

 Collaborate with external partner teams, business teams and other cross-functional teams effectively in driving the projects and the point of contact on the team. Skills  Process : Data Structures and Algorithms | API, Version Control , Data structures | DevSecOps | Microservices | Application Security

 Technical : FullStack Development – React, Angular, Nodejs, Java, ExpressJS, Passport, Springboot | CI/CD Tools | Cloud Computing – AWS Preferred | User Experience Design | Operating Systems – Linux and Windows | Database – MYSQL, Oracle | Webservers – Nginix, Apache | Containerization, Service Mesh

 Product : Corporate Banking | Payments and collections | Treasury | Trade Finance

 Human : Mentor & Guide | Creative Vision | Collaboration and Co-operation | Risk Taking Level Information

Education : BTech / M Tech Span of Influence : Multiple Teams

Job Description:

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Customer Service

Good Communication Skill

System Handling

Customer Queries Handling

Data Entries

Knowledge of MS

Job description

• Looking for Business Development Managers who are excited to be a part of our fast-paced, high-intensity work environment and work with business leaders aligned with our mission.

Our Mission 2025 is to transform the way learning is delivered by impacting 1 million+ childrenannually to get closer to our vision to democratize quality early education.

As an integral part of our growing BDM team, you will contribute to our mission to expand from ourcurrent set of 700 partner schools to 7000+ schools in 3 years by 2025.

Responsibilities:

Primarily focus to be on the sale of products and services to potential customers within theassigned location/region.

Travel to the assigned locations to introduce/maintain product/services supply to targetconsumers and existing clients.

Understanding customers' needs and identifying sales opportunities.

Educate clients/customers on how products/services can benefit them financially andprofessionally.

Arrange meetings and visit clients/customers to demonstrate the features of products andservices to convince them to buy a product or subscribe to a service on a recurring basis.

Represent the brand during all customer and prospect interactions.

Create new leads within the assigned locations.

Maintain records/database of all sales leads (current and potential customers) and/orcustomer accounts.

Manage multiple accounts simultaneously and maintain rapport with current and potentialcustomers

Focus on increasing the sales of the company

Prepare and submit sales reports to the respective manager.

Update the CRM system.

Follow up for advances and balance payments from the customers

Attend trade exhibitions, conferences and meetings

Experience

0 - 3 years of sales experience

Education: Any Graduate

Language Preference: English, Hindi & any Local Language

Previous experience in sales position preferred

Job Location: Pune/Noida.

Skills & Abilities:

Ability to multitask and adhere to processes

Good communication skills, both verbal and written

Excellent customer servicing skills

Strong listening and sales skills

Self-motivated, results-driven and a good Team player

Is flexible to travel whenever required

Salary : 3-5 LPA Fixed + 1.5 Variables

• Developing Simple to Complex Functionality for Websites and Applications
• Write reusable code preferably using classes and libraries.
• Programming databases specially MySQL.
• Establishing projects from scratch or working on accessible projects
• Developing front-end and back-end applications.
• Take on multiple projects varying in size and complexity.
• Manage projects on AWS and other servers.

• Bachelor degree in Computer Science, Software Engineering or related discipline.
• 1 to 3 years of experience developing eCommerce web applications.
• Should be technically sound in OOPs Concepts.
• Programming databases specially MySQL/PostgreSQL.
• Knowledge of server side technologies like PHP 7/8, NodeJS, NUXT.
• Knowledge of client side technologies like Javascript, JQuery, VueJS.
• Experience in MVC Framework, especially laravel.
• Basic knowledge of HTML5, CSS, XML, JSON.
• Good command on PostgreSQL database and its optimization techniques.
• Exposure to database transactions, stored procedures and triggers.
• Experience working with third-party APIs and developing web services using REST/GRPC.
• Experience with SCM tools like svn/git.
• Ability to adapt and pick up new techniques and technology.
• Knowledge of web security and vulnerabilities.
• Ability to prioritize the work and multi-tasking.
• Excellent communication skills & self-motivated

About the role:  

• We are looking for an ambitious and energetic Business Development Associate to help us expand our clientèle. You will be the front face of the company and will have the dedication to create and apply an effective sales strategy.

• The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.Individuals who are comfortable interacting with a wide range of people can become business development associates. Great interpersonal skills promote interest, which can ultimately lead to purchases. It also doesn’t hurt to have a pleasant phone voice. Other essential factors include:

• Salesmanship – understanding the needs of others and presenting your company as capable of meeting their desires leads to buying

•  Thick skin – potential customers do not always wish to be contacted and sales efforts fail quite routinely, so the ability to move on from negative situations is imperative 

• Multitasking skills – juggling multiple projects and clients is commonplace and requires good time management, attention to detail, and prioritization

• Industry background – experience in the area in which one is selling can be required or at least helpful, such as healthcare knowledge when promoting medical insurance

• Analytical skills. Person must evaluate the characteristics of each client to determine the appropriate insurance policy.

• Communication skills. Person must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies.

• Initiative. Person need to actively seek out new customers to maintain a flow of commissions.

• Self-confidence. Person should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected.

 Responsibilities:  

• Your primary focus is to identify, pitch, negotiate and on-board new clients on the field. You will work on game-changing ideas, use deep business insight and market knowledge to play a critical role in bringing prospects through the full sales cycle.

• Prospect using Linked in, lead lists, and existing clients to qualify for corporate sales leads

• Design new & innovative approaches to reach corporate decision-makers at scale, using tools and technologies. Meet corporate HRs and business owners, and close deals as efficiently

• Making powerful sales presentations and create solutions based on needs of the prospects and handling negotiations

• Ensure business target achievement: Pipeline building, Client conversion, Onboarding and Revenues