Customer Success manager

at Lentra AI

Customer Success manager

Lentra AI

Company

Home

Customer Success manager

at Lentra AI

Posted by Minakshi Ingole

7 - 10 yrs

₹20L - ₹30L / yr

Mumbai

Skills

Business Development

Responsibilities

Manage the relationship with the CXO level at the client side.
Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
Effectively work with various delivery teams and track the adherence of committed timelines
Ensuring customer satisfaction and handling client communication including weekly status calls.
Project estimation and handling pre-sales call when required

Candidate requirements

Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
Experience in managing change requests and prioritization in a fast-changing environment.
Excellent understanding of process management, improvement practices, change management process, operation services.
Experience managing multiple clients
Good communication and negotiation skills.
Excellent articulation skills and should be a master of proactive communication
Should act as an efficient bridge between the client and the delivery team
Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
Candidates from premier institutes are preferred.
30% travel time will be required.

Location & commitments

This is a Permanent Opportunity.
Job Location is Chennai

Responsibilities

Manage the relationship with the CXO level at the client side.
Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
Effectively work with various delivery teams and track the adherence of committed timelines
Ensuring customer satisfaction and handling client communication including weekly status calls.
Project estimation and handling pre-sales call when required

Candidate requirements

Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
Experience in managing change requests and prioritization in a fast-changing environment.
Excellent understanding of process management, improvement practices, change management process, operation services.
Experience managing multiple clients
Good communication and negotiation skills.
Excellent articulation skills and should be a master of proactive communication
Should act as an efficient bridge between the client and the delivery team
Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
Candidates from premier institutes are preferred.
30% travel time will be required.

Location & commitments

This is a Permanent Opportunity.
Job Location is Chennai

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About Lentra AI

Founded :

2019

Type :

Product

Size :

500-1000

Stage :

Raised funding

About

N/A

Company social profiles

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