Customer Success manager
at Lentra AI
7 - 10 yrs
₹20L - ₹30L / yr
Mumbai
Skills
Business Development
Responsibilities
- Manage the relationship with the CXO level at the client side.
- Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
- Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
- Effectively work with various delivery teams and track the adherence of committed timelines
- Ensuring customer satisfaction and handling client communication including weekly status calls.
- Project estimation and handling pre-sales call when required
Candidate requirements
- Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
- Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
- Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
- Experience in managing change requests and prioritization in a fast-changing environment.
- Excellent understanding of process management, improvement practices, change management process, operation services.
- Experience managing multiple clients
- Good communication and negotiation skills.
- Excellent articulation skills and should be a master of proactive communication
- Should act as an efficient bridge between the client and the delivery team
- Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
- Candidates from premier institutes are preferred.
- 30% travel time will be required.
Location & commitments
- This is a Permanent Opportunity.
- Job Location is Chennai
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About Lentra AI
Founded :
2019
Type :
Product
Size :
500-1000
Stage :
Raised funding
About
N/A
Company social profiles
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