Cloud Data Engineer

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

“Share Happiness Serve Happiness”

JOB DESCRIPTION –MICE EXECUTIVE

Job Code Grade

Reports to

: MICE (Meetings, Incentives, Conferences, and Events) Executive : G-3 “A”

Department

: Managing Director / CEO

JOB OVERVIEW

We are seeking a dynamic and detail-oriented MICE Executive to plan, coordinate, and manage corporate and group events for our restaurant chain. The ideal candidate will have 2-3 years of experience in event management, hospitality, or a related field, with strong organizational and communication skills to deliver exceptional experiences for our clients.

Key Responsibilities

 Event Planning & Coordination:

o Plan and execute MICE events, including meetings, corporate gatherings, incentives, and conferences in collaboration with clients and restaurant teams.

o Ensure seamless coordination of food and beverage services, seating arrangements, and venue setup.

 Client Engagement:

o Act as the primary point of contact for clients to understand event requirements and tailor services accordingly.

o Build and maintain strong relationships with corporate clients and partners.

 Vendor & Stakeholder Management:

o Collaborate with internal teams and external vendors for event logistics, including decor, equipment, and entertainment.

o Negotiate contracts and manage budgets effectively.

 Sales Support:

o Work closely with the sales and marketing teams to drive MICE-related business. o Provide creative input for marketing materials and promotions targeted at MICE clientele.

 Quality Assurance:

o Oversee event execution to ensure adherence to quality standards and guest satisfaction. o Handle last-minute changes or challenges efficiently while maintaining professionalism.

 Reporting & Documentation:

o Maintain detailed records of events, client preferences, and feedback to improve future offerings.

o Prepare post-event reports, including financial performance and client feedback summaries.

Qualifications

 Experience: 2-3 years of experience in event management, hospitality, or a similar role (restaurant experience is a plus).

 Education: Bachelor's degree in Hospitality, Event Management, or related fields preferred.

 Skills:

o Strong organizational and time management skills. o Excellent verbal and written communication. o Proficiency in MS Office; familiarity with event management software is an advantage. o Ability to multitask and work in a fast-paced environment.

: Marketing

Job Description for AEM Autodesk-

Responsibilities :

Work with product owners to form technical solutions that meet requirements

Collaborate with architects, designers, product team, other developers and teams, as well as participate in code reviews

Help design and implement components that integrate with internal and external systems

Take ownership of, be a subject matter expert and maintain complex modules

Specific, actionable and responsible project updates in an Agile environment

Engineer mobile and web experiences with exceptional performance

Requirements :

5+ years industry experience with AEM (Adobe Experience Manager)

1+ years of experience with Contentful 

Understanding and experience developing web services using AWS 

Understanding and experience of server-side web development using Java

Experience developing efficient and reliable JavaScript (ES6/2015), both client and server-side and Javascript testing frameworks such as 

Jasmine, mocha.js, Jest

Experience creating maintainable CSS

Experience with Object-Oriented and Functional programming paradigms

Understand fundamental elements of good software architecture

Working understanding of the latest web APIs and standards (HTML 5, CSS 3, ECMAScript 2015)

Experience with continuous integration tools, such as Jenkins

3 or more years of relevant programming experience

2 or more years experience with Adobe AEM (CQ) and related technologies

1 or more years of experience working in a modern web application stack (React, Backbone, Angular, Ember, etc.)

Bachelor's degree in computer science, Software Engineering, or equivalent work experience

Proficiency in spoken and written English 

• Working with business teams across the company to define requirements and high-level process/ system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
• Working on strategies to acquire supply for existing business and new product lines and executing through field teams
• Driving margins improvements by improving supply acquisition cost
• Improving driver engagement and adoption to technology
• Regularly communicating with senior management and clients on status, risks and change control
• Defining KPIs/ KRAs on which would form the base for different processes

Desired Candidate Profile

• Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
• 2-10 years of frontline operational experience in B2B domain at a city/hub level
• Ability to adapt quickly to a new environment