Technical Project Manager - Agile

Education : ·  Bachelor's degree in Engineering (Electrical, Mechanical, Industrial).

Add. Qualifications :

·  Master's degree in Business Administration (MBA), Operations Management, or Quality Management preferred.

·  Certifications in Lean Six Sigma (Green Belt or Black Belt), PMP (Project Management Professional), or other recognized process improvement methodologies are highly desirable.

·  Certifications in Quality Management Systems (e.g., ISO 9001 Lead Auditor) or Information Security Management Systems (e.g., ISO 27001 Lead Implementer/Auditor) are a strong plus.

·  Relevant certifications in data center operations (e.g., CDCP, CDCS, DCOS) are beneficial.

Overall Experience:

·  15-20 years of extensive experience in operations management, process improvement, quality assurance, and compliance roles.

·  Minimum 5-7 years in a leadership or managerial role, demonstrating strong capabilities in driving operational excellence initiatives and managing compliance frameworks.

·  Proven track record of implementing continuous improvement methodologies and achieving measurable results in complex operational environments.

DC Specific Exp :

• Minimum 5-7 years of direct experience in leading or significantly contributing to operational excellence initiatives within the Data Center industry (hyperscale, colocation, or large enterprise data centers) in India.
• Demonstrated experience in applying and optimizing operational processes specific to data center infrastructure (e.g., power distribution, cooling systems, physical security, IT systems, BMS & allied systems).
• Proven experience in managing and successfully navigating compliance audits (e.g., ISO 27001, SOC 2, PCI DSS physical security aspects, Uptime Institute/ TIA-942 standards) within a data center context.
• Hands-on experience in leading critical incident management and Root Cause Analysis (RCA) processes for major outages or operational failures in a 24x7 mission-critical data center environment.
• Track record of driving measurable performance improvements related to data center uptime, energy efficiency (PUE reduction), and overall operational reliability.

Role Purpose:

The Operations Excellence & Compliance will be a pivotal leader responsible for driving continuous improvement, establishing best-in-class operational processes, and ensuring comprehensive compliance across all data center operations. This role focuses on optimizing efficiency, enhancing reliability, and standardizing operational practices to achieve peak performance and meet stringent Customer quality standards. The incumbent will champion a culture of excellence, data-driven decision-making, and robust governance within the Operations department, reporting directly to the Director - Operations Engineering.

Key Responsibilities:

Operational Process Design & Optimization:

• Lead the design, documentation, and continuous optimization of all critical operational processes across data center sites (e.g., MOPs, SOPs for maintenance, incident response, change management, capacity management).
• Implement and champion Lean Six Sigma methodologies or other continuous improvement frameworks to identify inefficiencies, reduce waste, and enhance operational workflows.
• Conduct regular process audits and performance reviews to ensure adherence to established procedures and identify areas for improvement.
• Drive initiatives to standardize operational practices across multiple data center campuses, ensuring consistency and best practice adoption.
• Collaborate with Engineering, IT Operations, and other departments to ensure seamless integration of processes and cross-functional efficiency.

Performance Monitoring & Analytics:

• Develop and implement comprehensive operational performance metrics and KPIs (e.g., Uptime, MTTR, MTBF, PUE, incident rates) for all data center operations.
• Establish and manage data collection, analysis, and reporting frameworks to provide insightful dashboards and performance trends to management.
• Lead Root Cause Analysis (RCA) and corrective/preventive action (CAPA) processes for significant operational incidents, ensuring lessons learned are integrated into processes.
• Utilize data analytics to identify operational bottlenecks, predict potential failures, and recommend proactive solutions to enhance reliability and efficiency.
• Facilitate regular operational review meetings to discuss performance, compliance status, and improvement initiatives.

Compliance & Governance Management:

• Ensure strict compliance with all relevant industry standards, certifications, and regulatory requirements applicable to data center operations (e.g., ISO 27001, SOC 2 Type 2, PCI DSS Physical Security, Uptime Institute/ TIA-942 standards).
• Develop, implement, and maintain a robust compliance framework and audit program for operational processes.
• Coordinate and facilitate internal and external audits (e.g., ISO, SOC, customer audits) related to operational processes, providing necessary documentation and support.
• Oversee the development and implementation of corrective action plans stemming from audit findings or compliance gaps.
• Conduct regular compliance training and awareness programs for operations personnel to foster a culture of adherence and accountability.

Key Deliverables:

Optimized & Standardized Processes:

• Comprehensive and up-to-date SOPs/MOPs/EOPs for all critical data center operational activities.
• Demonstrable reduction in operational inefficiencies and waste through process improvements.
• High level of process adherence across all data center sites.

Enhanced Operational Performance:

• Accurate and insightful operational performance dashboards and reports for key metrics.
• Measurable improvements in key operational KPIs (e.g., reduced MTTR, increased MTBF, optimized PUE).
• Effective Root Cause Analysis and CAPA implementation leading to reduced recurrence of incidents.

Robust Compliance Posture:

• Successful completion of all relevant operational certifications and audits with minimal non-conformities.
• Zero non-compliance penalties or significant regulatory breaches related to operations.
• A strong culture of compliance embedded within the operational teams.

Required Skills & Competencies:

Operations Excellence & Quality Management:

• Deep expertise in process analysis, design, and optimization methodologies (e.g., Lean, Six Sigma).
• Strong understanding of Quality Management Systems (QMS) and their application in operations.
• Proficiency in performance measurement, KPI development, and data analytics tools.
• Experience with Root Cause Analysis (RCA) frameworks (e.g., 5 Whys, Fishbone) and corrective/preventive actions (CAPA).

Data Center Operations & Compliance Knowledge:

• Solid understanding of data center critical infrastructure and IT operations from a process perspective.
• In-depth knowledge of industry standards and certifications relevant to data centers (e.g., Uptime Institute Tier, ISO 27001, SOC 2).
• Familiarity with relevant regulatory requirements (e.g., safety, environmental) applicable to data centers in India.
• Experience in audit management and responding to audit findings.

Leadership, Communication & Influence:

• Proven ability to lead cross-functional teams and influence stakeholders at all levels to adopt new processes and standards.
• Excellent written and verbal communication skills for documenting processes, preparing reports, and conducting training.
• Strong analytical and problem-solving skills with a meticulous attention to detail.
• Ability to drive change management effectively in a complex operational environment.

Internal and External Stakeholders

• Internal Stakeholders:
• Director - Operations Engineering (Direct Manager): For strategic alignment, performance review, and technical validation of operational processes.
• VP - Operations: For overall operational strategy, governance, and high-level performance reporting.
• DGM - Operations IT: For ensuring IT operational processes align with excellence and compliance standards.
• Campus Operations Teams: For process implementation, adherence, and feedback.
• Project Management & Engineering Teams: For integrating operational excellence into new builds and upgrades.
• Quality & Risk Management Teams: For enterprise-wide quality and risk alignment.
• Legal & Compliance Teams: For ensuring adherence to regulatory frameworks.
• Sales & Solutions Teams: For understanding customer audit requirements and demonstrating operational capabilities.
• External Stakeholders:
• Certification Bodies (e.g., ISO, Uptime Institute): For audits and maintenance of certifications.
• External Auditors (e.g., for SOC 2, PCI DSS): For independent verification of compliance.
• Customers: For demonstrating operational reliability, security, and quality during audits or due diligence.
• Regulatory Authorities: For compliance inspections related to safety and environment.
• Consultants: For specialized advice on process improvement or compliance matters.

Key Performance Indicators (KPIs):

The performance of the Ops Excellence & Compliance will be measured against a comprehensive set of KPIs, including but not limited to:

• Process Effectiveness & Efficiency KPIs:
• Process Adherence Rate: Percentage of operational tasks executed as per documented SOPs/MOPs.
• Process Cycle Time Reduction: Measurable reduction in time taken for key operational processes (e.g., incident resolution, change implementation).
• Internal Audit Findings (Process Gaps): Reduction in the number and severity of findings related to process non-adherence.
• Automation Implementation Rate: Percentage of identified manual processes automated.
• Operational Performance Improvement KPIs:
• Improvement in MTTR / MTBF: Measurable reduction in Mean Time To Repair and increase in Mean Time Between Failures.
• PUE Optimization: Contribution to the reduction of Power Usage Effectiveness.
• Incident Recurrence Rate: Reduction in the recurrence of critical operational incidents.
• KPI Achievement for Operations Teams: Contribution to the overall achievement of operational KPIs.

• Compliance & Governance KPIs:
• Audit Success Rate: Successful completion of all internal and external operational compliance audits (e.g., ISO, SOC, customer audits) with zero critical findings.
• Compliance with Regulations: Absence of penalties or non-compliance issues from regulatory bodies.
• Documentation Completeness & Accuracy: Up-to-date and accurate status of all operational process documents (SOPs, MOPs).
• Training & Awareness Metrics: Participation and effectiveness of compliance training programs.

Store Manager – Apparel Retail

Job Summary:

We are looking for an experienced and customer-focused Store Manager to lead day-to-day retail operations in our apparel store. The role involves driving sales, managing store staff, maintaining visual merchandising standards, and ensuring excellent customer experience while achieving business targets.

Key Responsibilities:

Manage complete store operations including sales, staff, inventory, and customer service

Drive store sales and achieve monthly/quarterly targets

Recruit, train, motivate, and manage store team performance

Ensure high standards of customer service and handle customer escalations

Maintain visual merchandising as per brand guidelines

Monitor stock levels, minimize shrinkage, and ensure accurate inventory control

Analyze sales reports and implement action plans for improvement

Ensure compliance with company policies, SOPs, and safety standards

Key Skills & Competencies:

Strong leadership and team management skills

Excellent communication and customer-handling abilities

Sales-driven mindset with retail analytics knowledge

Visual merchandising and fashion sense

Problem-solving and decision-making skills

Qualifications & Experience:

Graduate in any discipline (MBA Retail preferred)

3–7 years of experience in apparel/fashion retail, with at least 1–2 years as Store Manager

Manual Tester with Crew Domain Knowledge

Skill Set/Experience

1.   •       Experience: 5–12 Years

2.   •       Locations: Chennai, Bangalore, Trivandrum, Cochin

3.   •       Notice Period: Immediate to <30 days

1. Very good understanding of airline Crew and Ops business processes
2. Experience in UAT and SIT testing including on-site customer interactions (added advantage).
3. Strong business/testing skills – Use case review, Test case creation (Interface, Functional and UAT and End to End ) , review and execution
4. Basic knowledge of SQL, UNIX
5. Experience in API/Interfaces testing
6. Experience with any of the defect tracking systems.
7. Exposure in using selenium Test Automation tool is added advantage

Main duties/responsibilities

• Design & implement good quality software and databases as per the software specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.

Technical Knowledge

• Hands on experience in Angular ,HTML5, CSS3, JavaScript.
• Hands on experience in Node.js.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• RDBMS and Document Database.
• Hand on experience in AWS services, DevOps, GIT, Agile and Jira will be an added advantage.

Experience

• 2-5 years of experience in the relevant field.

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes
• Five or more years of experience in managing sales in a corporate setting
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Candidate can join immediately

KEY RESPONSIBILITIES

• Building a website based on the given requirements and ensure it’s successfully deployed
• Responsible for designing, planning, and testing new web pages and site features
• A propensity for brainstorming and coming up with solutions to open-ended problems
• Work closely with other teams, and project managers, to understand all stakeholders’ requirements and ensure that all specifications and requirements are met in final development
• Troubleshoot and solve problems related to website functionality
• Takes ownership of initiatives and drives them to completion.
• Desire to learn and dive deep into new technologies on the job, especially around modern data storage and streaming open source systems
• Responsible for creating, optimizing, and managing REST APIs
• Create website content and enhance website usability and visibility
• Ensure cross-browser compatibility and testing for mobile responsiveness
• Ability to integrate payment processing and search functionality software solutions
• Stay up-to-date with technological advancements and the latest coding practices
• Collaborate with the team of designers, content managers, and developers to determine site goals, functionality, and layout
• Monitor website traffic and overall system’s health with Google analytics to ensure high GTmetrix score
• Build the front-end of applications through appealing visual design
• Design client-side and server-side architecture
• Develop server-side logic and APIs that integrate with front-end applications.
• Architect and design complex database structures and data models.
• Develop and implement backend systems to support scalable and high-performance web applications.
• Create automated tests to ensure system stability and performance.
• Ensure security and data privacy measures are maintained throughout the development process.
• Maintain an up-to-date changelog for all new, updated, and fixed changes.
• Ability to document and manage all the software design, requirements, reusable & transferable code, and other technical aspects of the project.
• Create and convert storyboards and wireframes into high-quality full-stack code
• Write, execute, and maintain clean, reusable, and scalable code
• Design and implement low-latency, high-availability, and performant applications
• Implement security and data protection
• Ensure code that is platform and device-agnostic

EDUCATION & SKILLS REQUIREMENT

• B.Tech. / BE / MS degree in Computer Science or Information Technology
• Expertise in MERN stack (MongoDB, Express.js, React.js, Node.js)
• Should have prior working experience of at least 3 years as web developer or full stack developer
• Should have done projects in e-commerce or have preferably worked with companies operating in e-commerce
• Should have expert-level knowledge in implementing frontend technologies
• Should have worked in creating backend and have deep understanding of frameworks
• Experience in the complete product development life cycle
• Hands-on experience with JavaScript, HTML, CSS, JQuery, JSON, PHP, XML
• Proficiency in databases, including analytical (e.g., mySQL, MongoDB, PostgreSQL, DynamoDB, Redis, Hive, Elastic etc.)
• Knowledge of architecting or implementing search APIs
• Great understanding of data modeling and RESTful APIs
• Strong knowledge of CS fundamentals, data structures, algorithms, and design patterns
• Strong analytical, consultative, and communication skills
• Excellent understanding of Microsoft office tools : excel, word, powerpoint etc.
• Excellent organizational and time management skills
• Experience with responsive and adaptive design (Web, Mobile & App)
• Should be a self starter and have ability to work without being supervised
• Excellent debugging and optimization skills
• Experience building high throughput/low latency systems.
• Knowledge of big data systems such as Cassandra, Elastic, Kafka, Kubernetes, and Docker
• Should be willing to be a part of a small team and working in fast-paced environment
• Should be highly passionate about building products that create a significant impact.
• Should have experience in user experience design, website optimization techniques and different PIM tools

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements