Customer Support executive

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Responsibilities:

• Identifying profitable business opportunities

• Conducting extensive market research

• Creating actionable business strategies

• Nurturing relationships with clients

• Analyzing market trends.

We are looking for a Senior Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well. Collaborate with front-end and back-end developers and designers to build website following client requirements.

Responsibilities

• Create clear, simple, and reusable code
• Develop all server-side logic, including data storage to optimize website performance
• Identify programming bottlenecks and bugs and find fixes
• Test, update and validate web applications to be used on different web browsers
• Execute automated testing platforms and system tests
• Familiarity with front-end technologies
• Attention to detail, especially in identifying and fixing errors.

Required Skills

• 3+ Years of experience in back-end development
• Knowledge and experience in Node js and Mongo DB
• Experience in Microservices Architecture

Qualifications Required:

Education: Relevant degree in software engineering fields; training in principles and techniques of software development.

Experience: 1-5 years of relevant software architecture, software development and software testing experience.

Skills:

• Strong technical skills in .Net, C#, VB, SQL Server 2008, Oracle, AJAX, Web Services. Strong English reading and writing communication skills, with an ability to express and understand complex technical concepts. Strong analytical, problem-solving, and conceptual skills. Ability to work in teams and has strong interpersonal skills. Ability to work under pressure and meet tight deadlines. Ability to deal with clients and travel to project sites. Possess good organizational skills. Demonstrated ability to lead a moderate group of software engineers and also able to work independently. Ability to anticipate potential problems, determine and implement solutions.

Responsibilities: Responsible for software development activities throughout the project, including key phases of process such as development, testing, implementation.

Other: Be familiar with systems concepts design and standards. Good awareness and practical approach of standard SDLC and be quickly able to understand adhere to coding standard followed by Ember Technologies Pvt. Ltd.

• Oracle HCM Techno-Functional Consultant, core HR, Payroll, Fast Formula, OTL and SSHR, Oracle HCM Cloud advanced tools (HCM Extracts, HDL, PBL,
  BI Publisher, OTBI, Application Security, Page Composer, Page Configurator, REST APIs, SOAP, Webservices)

• Develops applications using C#, .NET, JavaScript, and the Microsoft suite of technologies.
• Participates in software development on daily basis. Helps collaborate with peer junior developers in the team.
• Participates in design and development activities on daily basis.
• Develops within & leverages integration technologies like Azure IOT hub, service bus, etc.
• Recognizes synergies & functionality across multiple technologies, and leverages them as appropriate
• Reviews and analyzes business requirements and provide technical feasibility and estimates
• Creates technical documents for software products using Visio, PowerPoint, Word, and other MS Office applications.
• Participates in all Scrum ceremonies: Sprint Planning and Estimation, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
• Translates technical requirements into application code and modules
• Makes modifications to existing applications and modules in accordance with written user stories
• Unit tests and works closely with the QA/Testing team.
• Troubleshoots and resolves issues in a timely fashion, communicating updates as determined until the issue is resolved
• Works closely with the team to help identify the root cause and implement solutions to reduce the recurring defects and issues
• Takes part in code reviews and reviewing the work of colleagues
• Works with developers to maintain a standard release plan, including code check-in processes & solution management

Basic Qualifications:

• 8+ years experience working in an IT environment
• 3+ years experience as a senior software developer.
• 5+ years experience as a software developer or senior developer.
• 5+ years experience as a software developer using the following development languages: C#, .NET
• 2+ years experience in Microsoft Azure.
• 2+ years experience using Microsoft Azure Dev Ops
• 5+ years experience using Microsoft Visual Studio
• 2+ years experience using a relational database (e.g. Microsoft SQL Server, Oracle, etc.)
• 6+ months experience using Azure Cosmos DB or a NoSQL database
• Demonstrated project experience regarding estimates, planning, and deliverables with a high degree of accountability
• Proven ability working with business, engineering, and R&D teams to translate needs to Application Development teams
• Excellent communication skills

Preferred Qualifications:

• Bachelor’s degree in a technical area or equivalent
• Experience working in a multi-technology environment is a plus
• Strong analytical and problem-solving skills
• Experience in IoT environments
• Experience developing mobile solutions
• 2+ years of experience with Angular, client-side JavaScript framework.
• Experience using PI OSIsoft (PI OSIsoft API and/or PI AF SDK)
• Strong knowledge of a variety of software development methodologies (Agile, Waterfall, Scrum) and an understanding as to when each of these approaches is most suitable 
• Experience in working in a methodical and structured manner.
• Excellent communication skills: presentation, written, and oral.
• Strong interpersonal skills to successfully team with software vendors, outsourcing partners, and internal business and IT associates.
• Must be able to perform as an effective member in a team-oriented environment, maintain a positive attitude, and achieve desired results while working with minimal supervision
• Enthusiasm for learning new skills and technologies, and passion for conveying knowledge
• Excellent organization skills
• Prior experience working with global development teams