Customer Support executive

ROLES AND RESPONSIBILITIES:

Video-led Content Strategy:

• Implement the video-led content strategy to meet business objectives like increase in views, leads, product awareness and CTR
• Execute the video content framework that talks to a varied TG, mixes formats and languages (English and vernacular)

Production:

• Ability to write/edit clear and concise copy and briefs unique to the platform, and influence/direct designers and agencies for creative output
• Creating the monthly production pipeline, review and edit every piece of video content that is produced
• Explore AI-based and production automation tools to help create communication stimuli at scale
• Manage our agency and partner ecosystem to support high-scale video production
• Manage the monthly production flow and maintain data sheets to enable ease of tracking
• Increase CTR, Views and other critical metrics for all video production

Project Management:

• Oversee the creation of various video formats, including explainer videos, product demos, customer testimonials, etc.
• Plan and manage video production schedules, ensuring timely delivery of projects within budget
• Upload and manage video content across multiple digital platforms, including the digital platforms and other relevant platforms
• Ensure all video content is optimized for each platform, following best practices for SEO and audience engagement
• Coordinate with the content team to integrate video content on the platforms
• Maintain an archive of video assets and ensure proper documentation and tagging

Capabilities:

• Drive the development of capabilities around production, automation, upload, thereby leading to a reduction in TAT and effort
• Work with technology teams to explore Gen AI tools to deliver output at scale and speed
• Identifying opportunities for new formats and keeping up with trends in the video content space

Customer obsession and governance:

• Relentless focus on making customer interactions non-intrusive; using video content to create a frictionless experience
• Zero tolerance for content and communication errors
• Develop a comprehensive video guidelines framework that is easy to use by businesses yet creates a distinct identity for the brand
• Have a strong eye for grammar and ensure that every content unit adheres to the brand tone of voice
• Create checks and balances in the system so that all customer-facing content is first time right, every time

Performance tracking:

• Tracking and analyzing production, go-live status and engagement metrics using tools like Google Analytics, etc.
• Gauge efficacy of video content produced, and drive changes wherever needed
• Provide regular reports on video performance, identifying trends, insights, and areas for improvement

IDEAL CANDIDATE:

Qualifications:

• Bachelor's degree in Communications, Digital Marketing, Advertising or a related field
• Proven experience as a creative/content writer or in a similar role, preferably with exposure to AI-driven content creation.

Work Experience:

• 3-5 years of relevant experience in the space of content marketing/advertising, experience in Digital Marketing with a focus on video content, will be an advantage

Skills:

• Excellent command over the English language
• Hands-on experience of copywriting, editing, and creating communication
• Ability to handle complex briefs and ideate out of the box
• Creative thinking and problem-solving skills, with a passion for storytelling and visual communication
• Deep customer focus by understanding customer behaviour and analyzing data & real-world experiences
• Detailed orientation & very structured thinking, think of customers' entire journey and experience
• Strong communication and collaboration skills to effectively work with diverse teams
• Passion for emerging technologies and the ability to adapt to a fast-paced and evolving environment
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Proficiency in AI tools and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and familiarity with graphic design
• software (e.g., Adobe After Effects, Photoshop)

PERKS, BENEFITS, WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Experience Level

10+ years of experience in data engineering, with at least 3–5 years providing architectural guidance, leading teams, and standardizing enterprise data solutions. Must have deep expertise in Databricks, GCP, and modern data architecture patterns.

Key Responsibilities

- Provide architectural guidance and define standards for data engineering implementations.

- Lead and mentor a team of data engineers, fostering best practices in design, development, and operations.

- Own and drive improvements in performance, scalability, and reliability of data pipelines and platforms.

- Standardize data architecture patterns and reusable frameworks across multiple projects.

- Collaborate with cross-functional stakeholders (Product, Analytics, Business) to align data solutions with organizational goals.

- Design data models, schemas, and dataflows for efficient storage, querying, and analytics.

- Establish and enforce strong data governance practices, ensuring security, compliance, and data quality.

- Work closely with governance teams to implement lineage, cataloging, and access control in compliance with standards.

- Design and optimize ETL pipelines using Databricks, PySpark, and SQL.

- Ensure robust CI/CD practices are implemented for data workflows, leveraging Terraform and modern DevOps practices.

- Leverage GCP services such as Cloud Functions, Cloud Run, BigQuery, Pub/Sub, and Dataflow for building scalable solutions.

- Evaluate and adopt emerging technologies, with exposure to Gen AI and advanced analytics capabilities.

Qualifications & Skills

- Bachelor’s or Master’s degree in Computer Science, Data Engineering, or related field.

- Extensive hands-on experience with Databricks (Autoloader, DLT, Delta Lake, CDF) and PySpark.

- Expertise in SQL and advanced query optimization.

- Proficiency in Python for data engineering and automation tasks.

- Strong expertise with GCP services: Cloud Functions, Cloud Run, BigQuery, Pub/Sub, Dataflow, GCS.

- Deep understanding of CI/CD pipelines, infrastructure-as-code (Terraform), and DevOps practices.

- Proven ability to provide architectural guidance and lead technical teams.

- Experience designing data models, schemas, and governance frameworks.

- Knowledge of Gen AI concepts and ability to evaluate practical applications.

- Excellent communication, leadership, and stakeholder management skills.

Job Title: Infrastructure Engineer

Experience: 4.5Years +

Location: Bangalore

Employment Type: Full-Time

Joining: Immediate Joiner Preferred

💼 Job Summary

We are looking for a skilled Infrastructure Engineer to manage, maintain, and enhance our on-premise and cloud-based systems. The ideal candidate will have strong experience in server administration, virtualization, hybrid cloud environments, and infrastructure automation. This role requires hands-on expertise, strong troubleshooting ability, and the capability to collaborate with cross-functional teams.

Roles & Responsibilities

• Install, configure, and manage Windows and Linux servers.
• Maintain and administer Active Directory, DNS, DHCP, and file servers.
• Manage virtualization platforms such as VMware or Hyper-V.
• Monitor system performance, logs, and uptime to ensure high availability.
• Provide L2/L3 support, diagnose issues, and maintain detailed technical documentation.
• Deploy and manage cloud servers and resources in AWS, Azure, or Google Cloud.
• Design, build, and maintain hybrid environments (on-premises + cloud).
• Administer data storage systems and implement/test backup & disaster recovery plans.
• Handle cloud services such as cloud storage, networking, and identity (IAM, Azure AD).
• Ensure compliance with security standards like ISO, SOC, GDPR, PCI DSS.
• Integrate and manage monitoring and alerting tools.
• Support CI/CD pipelines and automation for infrastructure deployments.
• Collaborate with Developers, DevOps, and Network teams for seamless system integration.
• Troubleshoot and resolve complex infrastructure & system-level issues.
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Key Skills Required

• Windows Server & Linux Administration
• VMware / Hyper-V / Virtualization technologies
• Active Directory, DNS, DHCP administration
• Knowledge of CI/CD and Infrastructure as Code
• Hands-on experience in AWS, Azure, or GCP
• Experience with cloud migration and hybrid cloud setups
• Proficiency in backup, replication, and disaster recovery tools
• Familiarity with automation tools (Terraform, Ansible, etc. preferred)
• Strong troubleshooting and documentation skills
• Understanding of networking concepts (TCP/IP, VPNs, firewalls, routing) is an added advantage

Designation- Content Creator

Location- Pondicherry

Responsibilities

Create Photo and Video content for Hidesign, The Promenade & Le Dupleix hotels, Storytellers’ Bar, Le Pondichery & Casablanca.

Creating content will require

Research and planning for the shoots

Shoot Videos and Photos on the planned date, in coordination with the different teams within the company and sourcing products & models if required.

Edit and colour grade the Videos and photos using phone apps as well as softwares such as Premiere, AfterEffects, Photoshop, Lightroom.

This content will be used for Social media posts & reels, instore videos, website banners etc

The Content creator will understand reel & post engagement, and continuously improve on various content buckets like – trending reels / educational / entertainment / asmr etc.

Work with a time bound structure for all projects and cater to the requirements of external stakeholders.

Requirements

Premiere, AfterEffects, Photoshop, Lightroom, Word, Excel, Power point.

Technical knowledge of editing & colour grading videos and photos.

Attitude: Assertive, efficient, good organization and people skills and result-oriented.

Requirement:

- Must have 5+ years Drupal programming experience.
- Good experience in Drupal 7 and 8 implementations.
- Good understanding of MY SQL and relational databases.
- Should have a good understanding of OOPs concept and latest features.
- Should have an understanding of Design Patterns like Singleton, factory, etc.
- Should have at least worked on MVC frameworks like CodeIgniter,CakePHP, Laravel.
- Good understanding of web technologies
- Good understanding of front-end development HTML5, CSS3, JavaScript, Jquery skills.
- Good Git version control knowledge.
- Contribution to open source community.
- Experience in Drupal 7 of 5+ years.
- Good with RDBMS & writing custom SQL
- Drupal API experience
- Must have PHP, JavaScript, AJAX, HTML and CSS experience
- Should be able to code as per Drupal standard coding
- Should be well versed with implementation and configuration of most commonly used modules
- Experience with CSS Frameworks such as Twitter Bootstrap. Communication Responsibilities:
- Deliver engaging, informative and well-organized presentations.
- Strong command of English language (both verbal and written).
- Resolves and/or escalates issues in a timely fashion.

Other Skills

• Disseminate technology best practices.
• Work with senior developers in adoption of new technologies within our Technology practice
• Good team player with ability to lead multiple technical teams.
• Excellent relationship building skills.
• Ability to work under pressure with a solid sense for setting priorities.

We are looking for Oracle Apex developer as per below:

• Minimum of 4 years Working experience in Oracle APEX
• SQL Certification
• Strong analytical and problem solving skills with a solid knowledge on system development life-cycle (SDLC) and Agile implementation approach. Candidate should or at least possess experience on the following:
• Business Requirement Document (BRD) review
• Functional Design Document (FSD) design and development
• System and Data migration and mapping
• Test management
• Change management and training
• Project management (i.e. Status reporting, Change Request Management, Issue and Risk management)

1. Manage social media handle and posts: Being into creative field the easiest way to connect with fellow artists, curators, galleries, art events, there are various ways we need to keep communication e.g. Infographics, static posts, illustrations supporting the content, art related articles, explainer videos, animations etc. writing content for all the different types of communication channels and modes.
2. Jumbish events: Where there are various communication stationery need to be prepared e.g. posters, flyers, banners, etc.
3. Jumbish Service offerings like Sales brochure, Coffee table books, Catalogs, Logo designs, brand stationeries, event merchandise like badges & caps, Book cover illustrations, Artist’s website, etc.  Content development for the various service offerings.