Customer Support executive

Job Title: Subject Matter Expert (SME) – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 2+ Years

Languages: English & Punjabi

About the Role:

We are looking for a Subject Matter Expert (SME) to support our Operations team. The SME will play a critical role in providing process expertise, guiding teams, and ensuring operational excellence in the service industry domain.

Key Responsibilities:

• Provide deep process expertise and domain knowledge in operations.
• Support the team with issue resolution, escalations, and process clarifications.
• Train and mentor team members on process improvements and best practices.
• Ensure compliance with SOPs, SLAs, and quality parameters.
• Collaborate with Team Leaders and Managers to optimize operational performance.

Skills & Requirements:

• Minimum 2+ years of experience in the service industry / BPO / KPO.
• Strong process knowledge and ability to guide team members.
• Excellent communication in English & Punjabi.
• Problem-solving and analytical skills with focus on quality and compliance.
• Flexible to work in rotational shifts (morning, evening, night).

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Must have
    - Experience with React and Redux or similar programming
    - Experience in Rest API integration
    - Passionate about the user experience

     - Android and IOS development
  - Other requirements
    - Good knowledge of Javascript functions and operators
    - Responsibility for major tasks and chores
    - Willing to resolve technical debt in the early step
    - Good understanding of sprint cycle in agile
    - Can communicate with developers and non-developers

Design, develop and deploy .NET applications with SQL Server as the back-end. Responsible for database design, database object development, performance optimization and advanced MySQL programming.

Job Description

- Build applications using .Net 4.0 VB.Net / Asp.Net / C# / SQL server.
- Ability to understand business requirement and convert them to applications.
- Ability to perform both as an individual and in a team and completing the given tasks on time.
- Experience Required: 2 - 3 years

Strong experience in ASP .NET, MVC, C#, WCF, SQL, WEB API,
Must have experience in application development
Able to work independently/ with limited guidance
Experience in complete SDLC Good communication skills

If interested, ase share your resume at pooja at webshree.com

Qualifications: Any graduate/master 

Experience: Min 1 yr of experience in managing any of the online community/ FB, Whatsapp, Discord, Brand Communities or communities on similar platforms.

CTC: 4.2L - 6.5L per annum

About Role: We at Pushstart enable a network of 30+ niche communities with 25K+ professionals. The community’s MAU is 75%+ and your role as a community manager is to create engagement within the community, manage end to end operations of the community and develop strategies for community growth.

Job Responsibilities: 

• Community Strategy Development: Set, plan, and implement community impact and value strategies to align with community goals
• Social Media Management: Set, plan, and implement social media and communication campaigns and strategies
• Content Management: Provide engaging text, image, and video content for all community channels
• Building Relationships: Build and maintain relationships with community members, industry professionals, and founders.
• Community Satisfaction: Monitor, track, and report community Feedback
• Community Analytics: Monitor, track and drive community NSM and KPIs to align with community health goals.
• Event Management: Brainstorming, planning, implementing and managing all aspects of events, handling post-event reports. 

Required Skills:

• Proven work experience as a community manager or in a customer success role
• Experience in launching community initiatives (newsletters, online forums, marketing campaigns, etc.)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal & written communication skills
• Hands-on experience with social media management

Preferred Skills:

• 1-3 years of experience as an account manager.
• Previous experience in working with startups.
• Knowledge around business and startups.
• Basic understanding of Tech products and user experience.

About us:

https://pushstart.in/">Pushstart started as a small FB group of entrepreneurs helping each other with their startup ideas 3 years back and has evolved into India’s most active and trusted community that caters to the needs of 25,000+ entrepreneurs across India. 

Pushstart runs a network of 30+ niche communities via which entrepreneurs discuss their professional problems, exchange trusted business contacts, and help each other to GROW their Business together.  

In addition to the communities, Pushstart dedicatedly helps entrepreneurs in networking by helping them get warm B2B Introductions with top-funded startups and hire verified agencies and freelancers, on-demand. 

This person MUST have:
 

• B.E Computer Science or equivalent
• Cloud architect with hands on development background.
• Build a collaborative relationship with different stakeholders
• Experience on React JS and Python Programming
• Exposure to Python/Django +  NodeJS + ReactJS
• Ensure and drive completions of all committed tasks and deliverables
• Run daily stand-ups and bring teams into an agile cadence of frequent iterations
• Increase team productivity by removing obstacles and keeping processes lean.
• Able to prioritise different tasks and communicate it to the different verticals of the organisation.
• Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating,
• with a focus on simplification and productivity.
• Excellent written and oral business communication and people skills.

Experience:

• Min 7 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location:

• Remote 

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Strong grasp of computer science fundamentals and excellent problem-solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
• 6-10 years of experience in product driven organization.