Customer Support executive

EXP- 8 to 12 years

time : 9 Am To 7 PM

Job Description:

Overall 6+ years of experience with 2+ years of experience with Vlocity implementation

Hands-on experience in Force.com platform using APEX, VisualForce, Process builders, flows

Experience with Salesforce Vlocity platform capabilities, including DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, various cards UI framework and building Vlocity custom Templates

Should have expertise in Salesforce.com standard functionality and features (Sales, Services, Community and Commerce clouds)

Working experience with Salesforce Lightning Aura and Lightning Web Component

Deployment of Omniscript from one environment to another environment

Hand-on experience on Integration, especially good Knowledge in JSON and how integration works in Vlocity

Good knowledge of omniscript UI modification, Building Vlocity custom Templates

Hands-on experience in working with Lightning and design components.

Good experience in Salesforce configuration and mapping features to the business requirements

Should be comfortable working in Agile – user stories, features, story points

Good written and verbal communication Skills

Qualifications:

Engineering Graduate/MBA/MCA or equivalent

Vlocity Platform certification is mandatory and other industry certifications (CPQ, Order Management) are a plus

Salesforce Certifications are Mandatory

About the Role

We are looking for a motivated SEO analyst to join our growth team. In this role, you will work on improving organic visibility, increasing search traffic, and supporting content strategy for our product pages and resources. This position is ideal for freshers or candidates with up to 3 years of experience who want to build a strong career in SEO.

Key Responsibilities

On-Page SEO

• Optimize product pages, landing pages, and blog content for target keywords.

• Conduct regular website audits to identify SEO issues and opportunities.

• Improve internal linking, metadata, URL structure, and page performance.

• Collaborate with content writers to optimize new content.

Technical SEO

• Work with developers to resolve indexing, crawling, and Core Web Vitals issues.

• Monitor site health, sitemaps, robots.txt, and schema markup.

• Ensure product pages follow SEO best practices for structure and speed.

Off-Page SEO

• Conduct competitor backlink analysis and identify link-building opportunities.

• Track brand mentions, citations, and outreach activities.

Keyword Research & Analysis

• Perform keyword research for product pages, blogs, and feature releases.

• Identify ranking opportunities and search intent for targeted keywords.

• Track keyword performance and suggest improvements.

Tracking & Reporting

• Monitor performance using tools like Google Search Console, Google Analytics, SEMrush, Ahrefs, and Screaming Frog.

• Prepare weekly and monthly SEO performance reports.

• Share insights and growth recommendations with the marketing team.

Requirements

• 0 to 3 years of SEO experience (freshers with a strong interest in SEO can apply).

• Basic understanding of on-page, off-page, and technical SEO concepts.

• Familiarity with tools like Google Analytics, Search Console, and any SEO tool (SEMrush, Ahrefs, Moz).

• Good understanding of how search engines work.

• Strong analytical and problem-solving skills.

• Ability to work with cross-functional teams, including content, development, and product.

Job Summary:

We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs more precise analysis & coding skillset 
• Enhance skillset by working with fortune 500 clients
• Interacting with internal team. 

Qualifications:

• B.E in computer science or related fields.
• Hand on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
• Self-Motivated, flexible & Innovative.

If you are creative and enthusiastic about arts, technology, and business, you are at the right place to learn and grow the business and branding elements.

Analyst/Consultant is a position where you will have an opportunity to learn and grow at a fast pace and challenging environment. You must possess outstanding written and oral communication skills and should be very enthusiastic in the arts.

• Understand product specifications and user psychology
• Play an UX advocate role for entire organization
• Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
• Find creative ways to solve UX problems (e.g. usability, findability)
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
• Identify design problems and devise elegant solutions
• Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
• Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
• Meeting clients and running workshops to find best solutions for their products
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
• Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
• Find creative ways to solve UX problems (e.g. usability, findability)
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
• Identify design problems and devise elegant solutions
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Work closely with the business team to develop user scenarios, storyboards, and high-level requirements
• Analyze user interface problems and create on-brand design solutions that meet measurable business goals and requirements
• Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
• Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
• Communicate design ideas and prototypes to developers
• Keeping abreast of competitor products and industry trends

Key Requirements

1. Knowledge of Photoshop, Illustrator, Adobe XD, Invision, Sketch, Power point etc.
2. A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
3. Ability to iterate designs and solutions efficiently and intelligently
4. A clear understanding of the importance of user-centered design and design thinking
5. Passionate about resolving user pain points through great design
6. Proficient in design software
7. Knowledge of HTML/CSS; JavaScript is a plus
8. Outstanding written and oral communication skills
9. Creative thinking and logical abilities
10. Self-motivated and ability to work with minimal supervision

The ideal candidate is a highly resourceful and innovative developer with extensive knowledge in the layout, design and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• Trained PHP Candidates
• Need to have good skills in web development and software design
• Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases

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