Customer Support executive

About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

• Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
• Bring customer insights, feedback, and product usage data into backlog prioritization
• Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
• Translate customer challenges into actionable user stories and requirements
• Track feature adoption post-release and provide feedback to product teams
• Work closely with Customer Success, Sales, and Support teams to ensure alignment
• Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
• Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

• 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
• Basic understanding of Agile / Scrum methodologies
• Experience with Customer Success platforms (Planhat, Gainsight, or similar)
• Strong analytical and problem-solving skills
• Ability to interpret customer data and convert it into actionable insights
• Good communication skills to work with cross-functional teams
• Experience working in SaaS or product-based environments preferred

Good to Have

• Exposure to Agile tools (Jira, Confluence)
• Experience with product analytics tools (Mixpanel, Amplitude)
• Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
• Exposure to accessibility and inclusive product design

Position: Senior Executive – Human Resources (Recruitment)

Location: Ahmedabad

We are seeking a proactive and detail-driven Senior Executive – HR to independently manage end-to-end recruitment operations. The role requires close collaboration with hiring managers, candidates, and external recruitment partners to ensure timely and high-quality talent acquisition.

Key Responsibilities:

• Manage the complete recruitment lifecycle, including sourcing, screening, and shortlisting of candidates
• Coordinate and schedule interviews with internal stakeholders and ensure timely feedback
• Handle offer rollouts, salary negotiations, and pre-joining formalities
• Facilitate smooth onboarding and ensure a positive candidate experience
• Maintain accurate recruitment records, trackers, and MIS reports
• Work closely with placement agencies and recruitment consultants to meet manpower requirements
• Ensure compliance with company recruitment policies and proper documentation
• Support urgent hiring needs and ensure quick closure of open positions

Requirements:

• Minimum 3 years of experience in HR/recruitment
• Graduation is mandatory; English-medium education preferred
• Strong coordination, communication, and organizational skills
• Ability to work in a fast-paced hiring environment
• Immediate joiners will be given preference

What you will do:-

● Partnering with Product Managers and cross-functional teams to define metrics, build dashboards, and track product performance.

● Conducting deep-dive analyses of large-scale data to identify trends, user behavior patterns, growth gaps, and improvement opportunities.

● Performing competitive benchmarking and industry research to support product strategy and prioritization.

● Generating data-backed insights to drive feature enhancements, product experiments, and business decisions.

● Tracking post-launch impact by measuring adoption, engagement, retention, and ROI of new features.

● Working with Data, Engineering, Business, and Ops teams to design and measure experiments (A/B tests, cohorts, funnels).

● Creating reports, visualizations, and presentations that simplify complex data for stakeholdersand leadership.

● Supporting the product lifecycle with relevant data inputs during research, ideation, launch, and optimization phases.

What we are looking for:-

● Bachelor’s degree in engineering, statistics, business, economics, mathematics, data science, or a related field.

● Strong analytical, quantitative, and problem-solving skills.

● Proficiency in SQL and ability to work with large datasets.

● Experience with data visualization/reporting tools (e.g., Excel, Google Sheets, Power BI, Tableau, Looker, Mixpanel, GA).

● Excellent communication skills — able to turn data into clear narratives and actionable recommendations.

● Ability to work collaboratively in cross-functional teams.

● Passion for product, user behavior, and data-driven decision-making

● Prior internship or work experience in product analytics, business analysis, consulting, or growth teams.

● Familiarity with experimentation techniques (A/B testing, funnels, cohorts, retention metrics).

● Understanding of product management concepts and tools (Jira, Confluence, etc.).

● Knowledge of Python or R for data analysis (optional but beneficial).

● Exposure to consumer tech, mobility, travel, or marketplaces. .

- Candidate Must be a graduate from IIT, NIT, NSUT, or DTU.

- Need candidate with 1–2 years of pure Product Analyst experience is mandatory.

- Candidate must have strong hands-on experience in Product + Data Analysis + Python.

- Candidate should have Python skill on the scale of 3/5 at least.

- Proficiency in SQL and ability to work with large datasets.

- The candidate must experience with A/B testing, cohorts, funnels, retention, and product metrics.

- Hands-on experience with data visualization tools (Tableau, Power BI, Looker, Mixpanel, GA, etc.).

- Candidate must have experienece in Jira.

We are looking for passionate developers with 4 - 8 years of experience in software development to join Metron Security team as Software Engineer.

Metron Security provides automation and integration services to leading Cyber Security companies. Our engineering team works on leading security platforms including - Splunk, IBM’s QRadar, ServiceNow, Crowdstrike, Cybereason, and other SIEM and SOAR platforms.

Software Engineer is a challenging role within Cyber Security Engineering integration development. The role involves developing a product/service that achieves high performance data exchange between two or more Cyber Security platforms. A Software Engineer is responsible for End-to-End delivery of the project, right from getting the requirements from customer to deploying the project for them on prem or on cloud, depending on the nature of the project. We follow the best practices of Engineering and keep evolving, we are agile. The Software Engineer is at the core of the evolution process.

Each integration needs reskilling yourself with the required technology for that project. If you are passionate about programming and believe in the best practices of software engineering, following are the skills we are looking for:

• Developer-centric culture - No bureaucracy and red-tapes 
• Chance to work on 200+ security platform and more 
• Opportunity to engage with end-users (customers) and just a cog in the wheel

Position: Senior Software Engineer

Location: Pune 

Mandatory Skills

• Efficiently able to design and implement software features. 
• Expertise in at least one Object Oriented Programming language (Python, typescript, Java, Node.js, Angular, react.js C#, C++).
• Good knowledge on Data Structure and their correct usage.
• Open to learn any new software development skill if needed for the project.
• Alignment and utilisation of the core enterprise technology stacks and integration capabilities throughout the transition states.
• Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
• Identify bottlenecks and bugs, and devise appropriate solutions.
• Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
• Good knowledge on the implications of Cyber Security on the production. 
• Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

• You have experience in Cyber Security domain.
• You have developed software using web technologies.
• You have handled a project from start to end.
• You have worked in an Agile Development project and have experience of writing and estimating User Stories.
• Contribution to open source - Please share your link in the application/resume. 

The Mobile Application Developer will be the primary resource responsible for Envoy’s mobile offering.  They will develop improvements using Ionic, as well as manage deployment to the appropriate app stores.

Key Responsibilities:

• Develop solutions in Ionic with focus on building scalable, maintainable and secure code, while providing an intuitive, modern user experience
• Actively collaborate with business, production support, and other software engineers
• Maintain the mobile apps status and manage deployments to Google’s and Apple’s app stores
• Keep up to date and champion the latest mobile technology and methodologies

Position Requirements:

• At least 7 years of experience with mobile development OR a modern web platform such as Angular, React or Vue.js
• At least 2 years of experience and demonstrated expert knowledge of Ionic.
• Experience with maintaining and deploying mobile applications to Google’s and Apple’s app stores
• Ability to “own” a project and be a strong contributor without constant management.
• Strong written, verbal and presentation skills

Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

QUALIFICATION :Any UG /PG Degree  DESIGNATION : Business Development Executive Skill Set: Technical & Solution Sales & Marketing,  Job Description:  - Responsible for Cold Calling, requirement gathering, analyse, coordinate with technical team and customer. - Manage and Response for RFP's/RFI's/EOI's. - Create Proposals and Follow-ups till closure. - Candidate would be responsible for Leads generation, tracking, follow-up and Database management. - Collection of data for marketing activities from different sources like LinkedIn other online portals. - Strong in Analytical, Planning and Coordination. - Should be Energetic, Passionate and Positive Attitude. - Learning attitude is MUST. * Excellent in written and oral communication skills. - Sound Knowledge in MS-Office (Excel & Power Point).  Preference: - Immediate Joiners - Candidates In & Around Tambaram Interview Process: 1. Functional Discussion 2. HR Preference: IMMEDIATE JOINERS.  EXPERIENCE : 0 to 1 Year  CATEGORY OF JOB : Sales & Marketing