Customer Support executive

About Company

They are group of companies based out of Pune, seeks to use innovative pedagogy and technology to bring the best global standards of skill development to the world’s under-privileged citizens.

Responsibilities

• Formulate business strategy with others in the executive team

• Design policies that align with overall strategy

• Implement efficient processes and standards

• Coordinate customer service operations and find ways to ensure customer retention

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

• Ensure compliance and data accuracy

• Oversee the implementation of technology solutions throughout the organization

• Manage contracts and relations with customers, vendors, partners and other stakeholders

• Oversee expenses and budgeting to help the organization optimize costs and benefits

• Mentor and motivate teams to achieve productivity and engagement

• Report on operational performance and suggest improvements

Requirements and skills

• Proven experience as Head of Operations, Operations Director or similar leadership role

• Familiarity with all business functions including HR, finance, supply chain and IT

• Good IT knowledge

• Good with numbers and financial planning – budgets and business plans

• Outstanding communication and negotiation skills

• Excellent organizational and leadership ability

• Analytical mind

• Problem-solving aptitude

• Bachelor’s degree (or equivalent) or Masters in business administration or related field

Role- Recruiter

Location: Remote (Candidates from Indore Location are preferred)

Experience Required - 3 to 4 Years 

Immediate joiners are preferred.

We are seeking a driven and experienced Senior Technical Recruiter with 3 to 4 years of experience in staff augmentation. In this role, you will be responsible for sourcing, screening, and placing top IT talent for short-term and long-term contractual positions. You will also manage relationships with staffing vendors and internal teams to ensure successful placements for clients.

Key Responsibilities:

Full Recruitment Cycle: Manage the complete recruitment process for staff augmentation roles, including contract, contract-to-hire, and direct placement positions.

Sourcing Techniques: Leverage a variety of sourcing methods (job boards, social media, networking) to attract qualified IT professionals for staff augmentation roles.

Vendor Management: Build and maintain strong relationships with staffing vendors to ensure access to a diverse pool of candidates and meet client hiring demands.

Screening & Interviews: Conduct initial screenings, technical assessments, and interviews to evaluate candidates' technical expertise and cultural fit for client requirements.

Offer Extension & Negotiations: Extend offers and negotiate terms with candidates, ensuring alignment with both client expectations and candidate needs.

Onboarding Support: Facilitate the onboarding process for candidates and work closely with clients to ensure smooth transitions for new hires.

Collaboration: Collaborate with internal teams and clients to align recruitment strategies and successfully meet hiring needs.

Qualifications:

Bachelor’s Degree in Human Resources, Business, or a related field.

3 to 4 years of experience in technical recruitment, specifically within staff augmentation and contractual hiring.

Strong understanding of IT roles and technologies relevant to staff augmentation.

Proven experience in vendor management and building strong relationships with staffing partners.

Excellent communication and negotiation skills to engage with both candidates and clients.

Ability to multitask and manage multiple hiring projects for different clients.

Proficiency in recruitment software and tools used in staff augmentation.

If you're passionate about recruiting top IT talent and excited about working in a dynamic, growth-driven environment, we'd love to hear from you!

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

Lifespark is looking for individuals with a passion for impacting real lives through technology. Lifespark is one of the most promising startups in the Assistive Tech space in India, and has been honoured with several National and International awards. Our mission is to create seamless, persistent and affordable healthcare solutions. If you are someone who is driven to make a real impact in this world, we are your people.

Lifespark is currently building solutions for Parkinson’s Disease, and we are looking for a ML lead to join our growing team. You will be working directly with the founders on high impact problems in the Neurology domain. You will be solving some of the most fundamental and exciting challenges in the industry and will have the ability to see your insights turned into real products every day

Essential experience and requirements:

1. Advanced knowledge in the domains of computer vision, deep learning

2. Solid understand of Statistical / Computational concepts like Hypothesis Testing, Statistical Inference, Design of Experiments and production level ML system design

3. Experienced with proper project workflow

4. Good at collating multiple datasets (potentially from different sources)

5. Good understanding of setting up production level data pipelines

6. Ability to independently develop and deploy ML systems to various platforms (local and cloud)

7. Fundamentally strong with time-series data analysis, cleaning, featurization and visualisation

8. Fundamental understanding of model and system explainability

9. Proactive at constantly unlearning and relearning

10. Documentation ninja - can understand others documentation as well as create good documentation

Responsibilities :

1. Develop and deploy ML based systems built upon healthcare data in the Neurological domain

2. Maintain deployed systems and upgrade them through online learning

3. Develop and deploy advanced online data pipelines

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.

Requirements:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

We are looking for a Node JS developer interested in building high performance back end using PostgreSQL. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build Fin Tech logic with super clean code with appropriate error handling

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions - Postgresql

• Developing and refining prioritized product needs based on insights from market research, competitive analysis, customer engagement, business needs and collaboration with subject matter experts
• Owning the successful delivery of your roadmap and co-owning the success of the overall products
• Effectively identifying and managing cross-team dependencies
• Building effective relationships that matter with engineering, design, QA and a variety of cross-functional stakeholders
• Developing communications material, value propositions, and high-level strategic justification to help explain the why of your product both internally and externally
• Developing relationships with customers and prospects, gathering and understanding customer feedback on existing products and products in development
• Communicating the vision of the product, value proposition and releasing goals to the cross-functional team as part of the release planning process

Desired Candidate Profile

• Bachelor’s degree
• 2 Years of product management experience, including cloud/SaaS product
• Preferably 5 Years of product management experience, including cloud/SaaS product
• Healthcare Experience
• Understanding of the industry, market, and product/service trends affecting the organization’s competitiveness
• Expertise on features and product
• Excellent communication and collaboration skills
• Customer centric mindset
• Ability to lead agile teams effectively
• Ability to use common tools to create mockups, stories, and roadmaps
• Ability to find way to measure and track customer satisfaction effectively throughout the product development