Physical Design Lead

About the Role :

Superworks hiring a Chat Support Executives to join our Customer Support team. As a Chat Support Executive, you will be the first point of contact for our customers on our live chat platform, answering their questions, resolving their issues, and making every interaction quick, clear, and helpful.

This role is ideal for freshers or early-career professionals who communicate well in writing, enjoy solving problems, and want to build a career in customer support and SaaS. Full product training is provided, so prior experience is welcome but not required.

Because you speak with customers all day, you will also have the chance to earn performance incentives - by recommending useful upgrades and add-ons and by referring new leads - on top of your fixed salary.

Key Responsibilities :

• Respond to customer queries over live chat promptly, professionally, and with a friendly tone.

• Understand each customer’s problem, troubleshoot it, and guide them to a clear solution.

• Manage several chat conversations at the same time without letting quality slip.

• Escalate complex or technical issues to the relevant team and follow up until they are resolved.

• Spot opportunities to recommend relevant upgrades or add-ons (cross-sell and upsell) during conversations, and encourage referrals - passing qualified leads to the sales team.

• Meet response-time, resolution-time, and customer-satisfaction (CSAT) targets.

• Record conversations accurately and keep customer information up to date.

• Share recurring problems and customer feedback with the product and support teams.

• Help improve our help center by suggesting or drafting support articles.

Required Skills (Must-Have) :

• Strong English communication is mandatory - clear written English with correct grammar, spelling, and a warm, professional tone.

• Good typing speed and accuracy (around 35-40 words per minute or higher).

• Strong reading comprehension to quickly understand what a customer needs.

• A patient, empathetic, and customer-first attitude.

• Ability to multitask and stay organized while handling multiple chats.

• Comfort using computers and web-based applications.

• A quick learner who can pick up our product and processes.

• Fresher to 1 year of experience (customer support internships count).

Good to Have :

• Familiarity with SaaS products, especially HRMS, Payroll, or related domains.

• A natural ability to notice customer needs and suggest the right solution (helpful for cross-sell, upsell, and referral incentives).

• Ability to communicate in Hindi or other regional languages.

• Any prior customer support, BPO, or internship experience.

What We Offer :

• Performance incentives for cross-sell, upsell, and new lead referrals - in addition to your fixed salary.

• Structured onboarding and full product training - no prior experience needed.

• A supportive team and a clear path to grow into senior support, QA, or customer success roles.

• Work mode: On-site.

• Shift: Rotational.

Who should Apply:.

• iOS Engineers with 2-4 years of experience in iOS app development using Swift or

objective C.

• Engineers with working experience in Swift or Objective C, iOS Frameworks, various

architecture patterns, OOPs concepts, MVVM etc.

• Experienced with iOS frameworks such as Core Data, Core Animation, UI Kitetc.

• Hands-on experience in multi-threaded programming and good knowledge of

networking concepts along with enhancing profiling apps.

• Hands-on with the tools like Git Bitbucket, JIRA, or Confluence.

• Experience of accessing data as JSON/ XML using REST APIs.

• Good to be experienced on Swift UI, Swift Package Manager, Swift Lint

• Knowledge of iOS design patterns and best practices.

1. Experience in working with both manual and tag management analytics implantations and common troubleshooting tools, including Developer Tools, Tag Assistant, or GA Debug
2. Experience with analytics strategies across multiple sites and apps, diverse platforms, and high-traffic sites preferred.
3. Knowledge of general Web best practices in SEM, SEO, and UX
4. Knowledge of Web markup and front-end Web development in HTML5, CSS3, or JavaScript
5. Ability to communicate with developers in a meaningful way.
6. Have the technical and communication skills to clearly communicate the processes and tasks to make full use of tag management and tags.

Position Title:  Mobile Developer - Android                   Location: Bangalore, India    

Reports To: Manager of Mobile Development          

Position Summary:

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

Bottomline Technologies delivers award-winning user experiences for large banks and financial institutions globally. Our Mobile Team seeks talented individuals who will deliver solutions across both business and consumer markets that are innovative, thoughtful, and set a new standard in the industry. The selected individual will be working with a talented and dynamic team building native applications for large enterprise system used by banks, insurance companies, and healthcare organizations around the world. 

Essential Job Functions:

• Design and develop native apps for Android with Kotlin and Flutter/Dart
• Build high quality and secure mobile application
• Work in fast based SCRUM teams
• Interact with Product Owners periodically; understand the requirements and provide application solutions.
• Engage with other mobile developers to create reusable code modules, flutter plugins.
• Promotes and adheres to good development practices: code/design reviews, optimization, and maintainability.
• Maintaining and contributing to technical documentation and coding standards.
• Keeps up to date with mobile application development trends and industry news.
• Design, implement and unit test SaaS applications for the mobile environment.

Required Skills:

• 3+ years hands on design and development with Android SDK with at least two apps in the PlayStore.
• A good understanding of OOPS, MVC, MVP, MVVM and other design patterns.
• Good to have worked in Test Driven Development, or Behavior driven development
• Working experience with WCAG 2.1 Level A and AA success criteria.
• Experience with Git and an understanding of CI/CD
• Experience with REST web services with JSON or XML formatted return data
• Strong communication and problem-solving skills
• Experience working in an Agile Scrum Development process

Education and Experience:

• BE / B Tech / MCA in Computer Science from a reputed university with good academic record

Desired Candidate Profile

• 3+ years of overall experience in marketing (Must have worked either in Ecommerce, Edtech, Healthtech, Fintech or any other B2C app based company)
• 2+ years of experience in engagement & retention domain
• 1+ year experience of working on engagement & retention tools like WebEngage/ MoEngage/ CleverTap is a big plus
• Excellent analytical skills and a high degree of business acumen
• Strong organizational, communication and presentation skills
• Proven ability in handling concurrent projects with attention to detail and accuracy
• Understanding of Google Analytics and AppsFlyer (Mixpanel knowledge is a big plus)    

Responsibilities

• Collaborate with management team to craft the company’s vision and mission
• Develop strategic HR plans and policies (recruitment, training, compensation etc.)
• Hire, guide and evaluate the work of HR executives
• Reporting performance to the CEO by using KPIs and business metrics
• Analyzing the success of HR operations
• Decide and act on initiatives for equal opportunity, diversity etc.
• Assuming responsibility for employee/labor relations with the management
• Re-engineer processes to ensure maximum efficiency
• Ensuring all procedures are in compliance with legal regulations
• Analyze the effectiveness of HR operations and policies
• Prepare reports for the CEO using business metrics and KPIs
• Taking initiatives for ensuring equality in the work environment.
• Must have experience handling big size companies.

• Degree in English.
• Portfolio published articles.
• Experience doing research using multiple sources.
• Familarity with web applications.
• Excellent english written and able to communicate and collaborate effectively.
• Knowledge of Digital Marketing Tactics, including SEO, EMAIL MARKETING.
• MS Office suite experience