DUTIES / ACCOUNTABILITIES
Responsibilities include, but may not be restricted to:
- Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :
- Process steps, number of applications involved, and process steps per application
- Process volumes, including any seasonal variations.
- FTE needed to execute the process
- Average handling time
- Process interdependencies
- Target SLA , Financial or regulatory points associated with the process.
- Process error rate, error volumes, and exception handling steps
- % of process steps including paper, voice, digital etc.
- Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:
- Identifying & documenting clearly
- The steps in the process suited for automation
- The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
- Outputs and exceptional handling scenarios
- Scenarios and test data
- Reduction in Average handling, and FTE takeout as a result of automation
- Recommendations to alter or reengineer process to improve automation potential
- Processes that are not suitable, or would not lend any return on investment
- Ensures the designs are documented within the defined project timelines, and with quality.
- Performs Quality Control via reviews of the design created by other business analysts.
- Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
- Serves as the functional expert for the development and test teams.
- Resolve queries/issues from the development and test teams.
KEY SKILLS
- 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
- Working experience as a process architect/business analyst
- Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
- Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
- Eye for detail and good documentation skills are needed
- Fluency in English, both written and verbal essential
- Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
- Advanced problem solving and analytical skills.
- Ability to multi task in a fast-paced environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities
Design, develop, and maintain scalable Education ERP modules.
Work on end-to-end ERP features, including HR, exams, inventory, LMS, admissions, fees, and finance.
Build and optimize REST APIs/GraphQL services and ensure seamless integrations.
Optimize system performance, scalability, and security for high-volume ERP usage.
Conduct code reviews, enforce coding standards, and mentor junior developers.
Stay updated with emerging technologies and recommend improvements for ERP solutions.
Required Skills & Qualifications
Strong expertise in Node.js and PHP (Laravel, Core PHP).
Proficiency with MySQL, MongoDB, and PostgreSQL (database design & optimization).
Frontend knowledge: JavaScript, jQuery, HTML, CSS (React/Vue preferred).
Experience with REST APIs, GraphQL, and third-party integrations (payment gateways, SMS, and email).
Hands-on with Git/GitHub, Docker, and CI/CD pipelines.
Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
3+ years of professional development experience, with a minimum of 2 years in ERP systems.
Preferred Experience
Prior work in the education ERP domain.
Deep knowledge of HR, Exam, Inventory, LMS, Admissions, Fees & Finance modules.
Exposure to high-traffic enterprise applications.
Strong leadership, mentoring, and problem-solving abilities
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- Work closely with Business stakeholders to define requirements for system applications
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5. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources, including the cloud.
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7. Work with data scientists and analytics experts to strive for greater functionality.
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1. Experience with Big Data tools-Hadoop, Spark, Apache Beam, Kafka etc.
2. Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
3. Experience in ETL and Data Warehousing.
4. Experience and firm understanding of relational and non-relational databases like MySQL, MS SQL Server, Postgres, MongoDB, Cassandra etc.
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About us
Cogno AI by AllinCall is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.
We work with 45+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc).
We are on a mission to build the best Communication Solutions for Businesses to help them with a delightful Customer Experience.
Job Description
This is a remote position.
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- Investigating user experience design requirements of the products for our enterprise customers.
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- Adhering to style standards on typography and graphic design.
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- A Bachelor's degree and a minimum of 2 years’ UI/UX design experience for digital products or services.
- A portfolio of professional UI/UX design work for both web and mobile platforms.
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- A team player but can work independently too.
- Excellent written and verbal communication skills.
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Location: Currently remote, eventually Mumbai
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Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc. and understand their business model and operations.
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Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
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Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
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Work with an incredible team that has created products for big BFSI enterprises (one of the toughest markets to crack!), which the customers love!
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Lots of creative freedom!
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Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
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Fantastic company culture. No politics. Just pure work and play!
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Very approachable and helpful seniors and peers.
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https://zenonco.io/">ZenOnco.io is the world’s first integrative oncology healthtech platform. At ZenOnco.io, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support).
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Company introduction video: https://bit.ly/ZenOncoIOintroduction">https://bit.ly/ZenOncoIOintroduction
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon