
DUTIES / ACCOUNTABILITIES
Responsibilities include, but may not be restricted to:
- Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :
- Process steps, number of applications involved, and process steps per application
- Process volumes, including any seasonal variations.
- FTE needed to execute the process
- Average handling time
- Process interdependencies
- Target SLA , Financial or regulatory points associated with the process.
- Process error rate, error volumes, and exception handling steps
- % of process steps including paper, voice, digital etc.
- Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:
- Identifying & documenting clearly
- The steps in the process suited for automation
- The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
- Outputs and exceptional handling scenarios
- Scenarios and test data
- Reduction in Average handling, and FTE takeout as a result of automation
- Recommendations to alter or reengineer process to improve automation potential
- Processes that are not suitable, or would not lend any return on investment
- Ensures the designs are documented within the defined project timelines, and with quality.
- Performs Quality Control via reviews of the design created by other business analysts.
- Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
- Serves as the functional expert for the development and test teams.
- Resolve queries/issues from the development and test teams.
KEY SKILLS
- 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
- Working experience as a process architect/business analyst
- Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
- Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
- Eye for detail and good documentation skills are needed
- Fluency in English, both written and verbal essential
- Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
- Advanced problem solving and analytical skills.
- Ability to multi task in a fast-paced environment.

Similar jobs

Required Skills and Experience:
- 5-7 years of experience in Software Development Engineering in Test (SDET).
- Proven experience in developing and maintaining automated test suites using Selenium.
- Strong proficiency in .NET programming languages (C# ).
- Solid understanding of software testing principles and methodologies.
- Experience with SQL for database testing.
- Ability to analyze and troubleshoot complex software issues.
- Excellent communication and collaboration skills.
Nice-to-Have Skills:
- Experience writing manual test cases and creating comprehensive test documentation.
- Understanding of API testing and experience with API test automation.
- Familiarity with Azure DevOps and GitHub for version control and CI/CD.
- Experience in performance testing .
- Experience with Agile/Scrum development methodologies.
Telecaller (Work from Home)
Position: Telecaller (Sales)
📍 Location: Remote (Work from Home)
📆 Experience: 0-2 Years
🎯 Industry: Education (Online Courses)
Job Responsibilities:
- Make outbound calls to potential leads and explain course offerings.
- Follow up with leads and convert them into enrollments.
- Maintain records of interactions, sales progress, and follow-ups.
- Achieve daily and monthly sales targets by effectively communicating course benefits.
- Answer queries from prospective students and provide relevant information.
Requirements:
- Good communication skills in English & Hindi (or regional language).
- Ability to convince and build rapport with potential students.
- Basic knowledge of CRM tools (or willingness to learn).
- Self-motivated & goal-oriented attitude.
- Previous telecalling or sales experience is a plus, but freshers are welcome.
🎯 Why Join Us?
✅ Fixed Salary + Attractive Incentives 💰
✅ 100% Work-from-Home Opportunity 🏡
✅ Career Growth in the EdTech Industry 📈
✅ Supportive Team & Training Provided 🎓
We're looking for a Data Entry Executive who is down to earth and is willing to learn. In this role, most of your time is likely to be spent on data entry related tasks.
Responsibilities
->Collecting and managing data.
-> Maintaining documents and sheets, updating changes.
->Maintaining bills and expense invoices
->Data entry tasks
Qualifications
-> Candidates must have good computer knowledge and typing skills.
-> Web browsing and data collection from the internet
Roles & Responsibilities :
● Expertise in ON OFF Page SEO activities.
● Identifying and implementing strategies to increase website traffic through organic search listings without being blacklisted.
● Proven SEM experience managing PPC campaigns across Google and other Search Engines.
● Handling all aspects of SEO, SMO and different ways of link building ● Solid understanding of performance marketing, conversion, and online customer acquisition
● Technical Analysis and Audit of the website. Good knowledge of Google webmaster Analytics.
● Experience with A/B and multivariate experiments
● Knowledge of ranking factors and search engine algorithms
● Up-to-date with the latest trends and best practices in SEO and SEM ● Should have a good understanding of the digital environment and the opportunities for using social media.
Skills Required :
● Excellent communication and team player skills.
● Ability to handle international clients
● Ability to manage multiple projects and handle clients
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Bridge management and employee relations by addressing demands, grievances or other issues
- Manage the recruitment and selection process
- Support current and future business needs through the development, engagement, motivation and preservation of human capital
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
- Nurture a positive working environment
- Oversee and manage a performance appraisal system that drives high performance
- Maintain pay plan and benefits program


• Microsoft: http://asp.net/" target="_blank">ASP.NET Core, Azure, C#/Web API
- Min 1 year recent working experience in Business development domain
- Prior experience of bidding for web and mobile app projects on Upwork or similar platforms
- Understanding of client requirements and providing solutions
- Experience of handling international clients and leading project to conversions
- Candidate should have good communication skills both written and Oral
- Candidate should be a self-learner with strong desire to grow in an organization.
- Should have a professional sales approach with a zeal to generate business
Roles and Responsibilities:
- Place bids on online portals like Upwork, Freelancer, Guru etc. using company account
- Placing genuine and relevant data on bids as per the requirements specified by the client
- Managing accounts on these platforms and optimizing the company profile
- Generating leads from these portals and handling the communication with the client during pre-sales stage
- Providing estimates to clients and leading project towards closure
- Daily reporting to manager for work done and defining strategies
Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.
They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.
What you will do:
- Monitoring room sales and improving sales technique
- Answering questions about property facilities/services and room accommodations
- Handling inquiries and obtaining correct information regarding details of reservation
- Confirming and processing reservation requests
- Ensuring all information pertaining to reservations are properly taken and entered into the system
- Overseeing accuracy of room blocks, reservations, and group market codes
- Keeping up to date rooms available for sale and any changes in hostel room rates
- Helping maximize room sales by upselling through different packages
- Maintaining and updating all room reservation transactions, room availabilities
- Handling group bookings as well as end to end reservations processes
- Working closely with Sales Front Desk, Marketing and other departments, to ensure guest requirements are met
Desired Candidate Profile
What you need to have:- Experience in voice and email process both
- Background in handling reservation for Hotels/Travel/Tourism in BPO/Call Centre(Hospitality)
- S/he will be responsible for the training and development of students, equipping them with the right skills sets and knowledge, and helping them stay motivated and secure jobs.
- S/he will be actively involved in strategizing and brainstorming about creative learning approaches and modules for e-learning courses.
- S/he will also play a crucial role in setting up processes for effective student management and their learning journey management.
- S/he will assist the team with researching, curating and designing - learning content and market intelligence/trend reports
- S/he will be actively involved in helping the team to deliver learning strategies and sessions depending on student requirements/needs.

