1. Contacting existing as well as potential customers through telecalling and educating them about the products being sold through our platform
2. Keeping records of calls and taking notes of useful information obtained during the call
3. Updating the customer information in the database
4. Learning about products and services being sold at our platform and explaining them to prospects
Shubham Vishwakarma
Full Stack Developer - Averlon
About Moglix B2B Business
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Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.
Job Title: Field Network Engineer Department
Location: IT department | IT department | Siddipet, Medak, Sangareddy, Vikarabad, Rangareddy, Narayanpet, Mahabubnagar, Wanaparthy, Nagarkurnool, Jogulamba, Gadwal, Medchal, Malkajgiri, and Hyderabad.
Reports to: Senior Network Engineer
Days/Hours of work: 9 Hrs (Monday to Saturday)
Salary Range: 2.52 LPA to 2.76 LPA
Requirement Bike and Driving License (Compulsory)
Summary of Position: - 1. Resolve, repair and install fiber optics systems and ensure that they work properly
2. Examine and replace faulty and old fiber optic cables and take care of fiber splicing and rectify fiber optic problem areas
3. Installation of Cisco router and switches
4. Installation of OLT and ONT devices
5. Cabling of Fibre optics cable.
Primary Responsibilities
- Cisco(Router & Switch)
- Network Devices (OLT & ONT)
- LAN and WAN experience
- Fiber Optics Cabling
Personal Specification
Any Graduate
Experience 0-1 year
Product Knowledge: Cisco, Router, Cisco Switch, Fiber Cable
Competencies
Language Hindi and English (Written and Oral).
Javascript
React.js
Vue.js
AngularJS (1.x)
HTML/CSSCompany is a US based startup founded in 2018 to build an edge data platform for the
autonomous world. Rich data in large volumes is getting collected at the edge(outside a datacenter) in use cases like autonomous vehicles, smart manufacturing, satellite imagery, smart retail, smart agriculture etc. These datasets are characterized by being
unstructured(images/videos), large size(Petabytes per month), distributed(across edge, on- prem and cloud) and form the input for training AI models to get to higher degrees of automation.
Company is engaged with building products that solve these unique challenges and be at the forefront of this edge data revolution. The company is backed by prominent VCs and has it’s entire software engineering team based out of India and provides ample opportunities for from- scratch design and development.
Skills required:
1. Strong JavaScript fundamentals.
2. Good understanding of ES6 and other next gen JavaScript constructs.
3. Understanding of the nuances of JavaScript like async programming using promises and
callbacks, scope, closures, higher order functions as well as object oriented
programming.
4. A good understanding of reactive programming using frameworks such as Vue, Angular or React and state management for complex, multi component views.
6. Ability to write DRY code, and create reusable components with a good separation of
concerns.
7. Familiarity with build tools. Knowledge of build and packaging using webpack or other
similar tools.
8. Good understanding of CSS and HTML, basics of UI design and experience with
designing a responsive and intuitive UI.
9. Proficiency with browser based dev tools for debugging logic, performance, network and
other issuess
10. Knowledge of web fundamentals such as Http, REST API design etc.
11. Data Modelling and basics of relational and NoSQL databases.
12. Ability to work in a fast paced environment with high level and sometimes ambiguous
requirements, interacting with multiple stakeholders to drive a feature to completion.
Good to have:
1. Typescript, SASS, SCSS, Testing tools - such as jest, jasmine, mocha
2. Familiarity with Vue JS and it's ecosystem - Vuex, Vue Router, Quasar / Vuetify or other
similar component libraries.
3. Familiarity with a hybrid mobile application development library / framework such as
cordova, phone gap, ionic, sencha touch etc.
4. 4. Object Oriented Concepts and Design Patterns
5. Wireframing experience with tools such as Balsamiq, Sketch, InVision or similar
HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
PHPHTML/CSSJavascript
Javascript
jQuery- Understand PHP, JavaScript, and JQuery.
- Have deep knowledge of working with the platform APIs.
- Use version control for Shopify theme development.
- Possess excellent soft skills, such as communication and teamwork.
- Have an extensive portfolio and testimonials of happy clients.
React.jsJavascriptVue.js
Docker
KubernetesAbout Xpresslane:
Xpresslane is a universal one-click checkout platform for eCommerce. We want to transform the way online shoppers buy, Democratize optimized checkout and post checkout experience. We have achieved 150+ signups from D2C merchants in the last year alone and are aggressively adding new features to help solve problems in their checkout process.
Engineering @Xpresslane:
We are a small group of Tech Enthusiasts, Product Managers. We give incredible value to design and UX is our topmost priority. We've implemented products using Go, Java, Kubernetes, Docker, Temporal, GraphDB, Svelte & React, Cypress, Gitlab CI/CD.
Why Engineering @Xpresslane:
- Opportunity to Design & Implement new features which are internet-facing.
- Opportunity to Design Scalable Distributed System spanning many regions.
- Freedom to learn & work across Frontend/Backend/Devops/Design Expertise.
- 2-4 years of experience in Frontend Engineering.
- Expertise in one or more frontend frameworks like React/Angular/Vue/Svelte
- Style the frontend applications with an incredible focus on design & UX.
- Self-driven in identifying opportunities to make things better and efficient.
- Ensure code quality and reliability through automated test implementations.
- View frontend as Engineering i.e, plan & implement components for reusability, testability
and scalability. - Nice to have, experience in using Figma/Sketch for quick mockups & prototypes
- Nice to have knowledge of cache busting, CSRF, XSS attacks.
At the moment, we are looking for engineers for our Bangalore office.
Flutter
Kotlin
Android DevelopmentJob Location: Pune
Experience: 2 to 5 years
Annual CTC: 400000 - 1000000 INR
Notice Period: 1 Month or Less
Skills: Flutter, Platform level iOS/Android, Mobile Application Development, SQLite.
Job Requirement:
- Desire to work in a startup environment, Fun@work culture and able to self-manage.
- Must have at least 2 years of experience in building mobile applications and built at least two Android and/or iOS apps with Flutter.
- A strong commitment to quality and willingness to learn.
- Have published one or more mobile apps in Google Play or App Store.
- Experience with third-party libraries and APIs.
- Experience working in an agile development process.
- Be proficient in using version control and continuous integration, with tools such as Bit Bucket, Git and Jenkins.
- Write clear, maintainable and testable code that you are proud of.
- Good communication skills.
Good to have: (Not Mandatory)
- Ability to take an ownership & leadership role on the team.
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Solid understanding of the full mobile development life cycle, including automated testing and building.
- Experience working in Fintech payments and eCommerce.
- General knowledge of Location Services, Maps, and other common Android/IOS libraries.
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Full Stack Developer - Averlon