Intern-Inside Sales

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

About the job

How to apply -

Please follow the steps below :

1) The first step is to apply for the role. Please click on the link mentioned and fill out the form. - https://recruiterflow.com/wishup/jobs/62

2) Once all the details are filled in, you will encounter an online proctored test, the Aptitude test (25 minutes duration) on the link here.

a.) https://app.wishup.co/test

3) Initial Discussion

4) Interview with Hiring Manager - 1

5) Interview with the Hiring Manager - 2

6) Interview with Hiring Manager - 3

About the role, Keynotes:

• Profile – Content Writer/Senior Content Writer
• Role – Full-time
• Grade – Associate / Senior Associate
• Location – Remote - Work from home / anywhere
• Work Days – Mon to Fri 

What you’ll do?

• Coordinate with business heads and peers to gather information and manage all digital content and messaging, including articles, customer success stories, case studies, blogs, newsletters, press releases, media questionnaires, email campaigns, and use cases that can be shared on various channels.
• Develop content strategies to reach the desired target audience and marketing goals effectively.
• Create Conversion-centric advertising copywriting (Facebook, Instagram, Google Ads).
• Create SEO-driven content (should have a strong knowledge of SEO).
• Proofread and edit content for errors and inconsistencies to improve readability.
• Branding strategy know-how and knowledge about the content funnel. 
• Create a content calendar that supports key marketing strategies and priorities.
• Write content

What are we looking for?

• 3 plus years of proven experience owning content for a B2B or SaaS company.
• Excellent written communication skills and ability to write concise, clear, and compelling content for various audiences.
• Excellent organizational and time management skills & ability to multitask.
• Ability to work creatively and quickly in a fast-paced, deadline-driven environment..
• Creative thinking with a flair for intuitive storytelling.
• Strong understanding of SaaS and other internet-based software products.

What’s in it for you?

• Receive a more-than-competitive salary plus benefits
• Performance-driven and transparent work culture
• Enjoy a culture with opportunities for growth and learning

About Wishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, and DCE.

About Unolo

Unolo is a rapidly growing organization focused on providing innovative solutions to empower companies and their field executives. With an impressive client roster including industry leaders such as Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.

Position Summary

We are seeking an exceptional iOS Developer to join our esteemed team. As a key member of our organization, you will collaborate with existing Android developers to enhance and upgrade our flagship product, Unolo. Your primary responsibility will be to implement new features such as a collections or payments module. Additionally, your expertise will contribute to scaling our customer base and driving revenue growth. This role offers the opportunity to work closely with the founder and be an integral part of our close-knit team.

Responsibilities

• Collaborate with existing iOS developers to enhance and upgrade the Unolo product
• Implement new features, including a collections or payments module
• Contribute to scaling our customer base and driving revenue growth

Requirements

• Minimum of 2 years of professional iOS development experience including experience in Swift.
• Ability to work closely with the founder and contribute to a tight-knit team
• Passion for technology and a strong problem-solving mindset
• Demonstrated ability to work quickly and deliver high-quality results
• This is an in-office position based at our offices in Golf Course Road, Gurugram.

Join us and be a part of our exciting journey as we continue to revolutionize the way companies operate and empower their field executives. Apply now to unleash your potential as a rockstar iOS Developer!

Job Description

Job brief

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable with both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

• Work with development teams and product managers to ideate software solutions
• Good working knowledge of PHP MVC web frameworks (Symfony or Codeigniter or Laravel)
• Proficiency in JavaScript (or jQuery) programming.
• Relational database skills with MySQL
• Understanding of responsive CSS design frameworks such as Bootstrap.

Requirements and skills

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics, or relevant field

Interested candidates can share their CVs to shubhashish.dutta (at the rate) viswasi.com 

Masters India is looking for business development executives, who can deliver measurable success. Our ideal candidateis highly motivated, an excellent communicator, can work well within a co-operative and friendly team as well as should be able to work on their own initiative. The primary focus of the role is to work with the Sales team . There will be opportunity to learn to deliver these opportunities through the sales cycle to successful closure. The candidate should be proactive and should be to impact positive change to add value to our business. This position will be based at Masters India office in Noida, Sector 63. Thereis significant opportunity for career progression at Masters India.

Key Responsibilities:

• Sourcenew sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understandcustomer needs and requirements
• Closesales and achieve quarterly quotas
• Maintainand expand your database of prospects within your assigned territory
• Teamwith channel partners to build pipeline and close deals
• Performeffective online and offline demos to prospect

• Shouldhave highly developed all round interpersonal 
• Shouldhave impeccable communication 
• Excellentcommunication, presentation, networking and negotiation 
• Customerservice oriented with a positive, well-motivated 
• Conscientious,hard-working and driven mindset to improve sales and activity performance beyond 
• CompetentIT skills with a well-equipped knowledge of Microsoft Office, Google programs and social networking 
• Peoplewho have an experience is telecalling and lead generation will be 

• Hands-on experience with salesforce CPQ
• Judges the trade-offs with technology and feasibility and makes choices that fit the constraints of the project.
• Serves as the technical expert on Appirio projects focused on Salesforce.com, vlocity and the Force.com platform.
• Designs and implements business technology solutions focused on cloud-based business applications, specifically, Salesforce.com.
• Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment.
• Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution.
• Provides mentoring and guidance to other team members, including offshore team members.
• Conducts business with the utmost professionalism including:
• Fulfills commitments consistently on-time and proactively escalates commitments that are in jeopardy. 
• Attends meetings on time, always.   
• Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project.
• Familiar with project management fundamentals and fulfilling the project management role on projects.
• Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. 
• Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. 
• Provides mentoring and guidance to other team members, including offshore team members. 
• Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest.
• Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions. 
• Travels to client site as required.  
• Generates timely status reports, time tracking, and expense reports.
•  
• Understand platform limitations and design alternatives to work around limitations
• Ability to split time between many projects at once
• Identify when business requirements conflict with technical capabilities
• Provide constructive feedback to project teams
• Monitor technical deliverables for consistent quality as well as compliance with Appirio standards
• Partner with project managers to monitor project status and risk areas
• Perform the most advanced design and development tasks

Job Description For PHP/Laravel Developer

We are looking for a PHP Developer to join our team of professional developers. The candidate is responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Required Experience and skills:

- Working experience in PHP, MySQL and Javascript

- Working experience of any MVC framework Laravel, Codeigniter etc.

- Strong object-oriented programming skills

- Good understanding of both front-end and back-end web development.

- Experience required 3 years Minimum

- Knowledge of eCommerce is a plus point.

Professional Skills:

- A team player with good communications

- Ability to solve problems quickly and efficiently

- Great aptitude and attitude towards learning

- Take full responsibility for task/project execution

- Ability to prioritize own work and respect deadlines

Benefits

Flexible day shift

5 days working

Paid leave

Location: Mohali

Job Type: Full-time

JD:

Your role will include:

• Writing and testing your code, innovating and contributing towards increasing the value delivered by your team.
• Setting a high bar through your design, development, analysis and deployment activities
• Understanding and participating in evolving the architecture of our products.
• Keeping up-to-date with new technologies, best practices, and work on optimizing the tooling and automation.
• Understanding the latest development and engineering paradigms like Scrum/Agile/TDD/BDD/DDD etc.

You have experience with the following:

• Strong experience of leading and being part of technical teams preferably following agile methodology.
• Strong technical background with ability to provide technical guidance to other team members.
• Knowledge of microservices and must have experience of implementing a few microservices by the least.
• Knowledge of API driven platform development & Software Integration.
• You have hands-on experience in building secure, high-performing and scalable systems in Java.
• Exposure to JVM based languages like Java, Scala, Clojure.