1. Work with product managers, product marketing and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, and platform documentation (tooltips, welcome instructions)
2. Buil and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques
3. Learn complex concepts, and communicate the information in a way that is engaging and understood by users
4. Act as an editor to ensure consistency in training documentation
Why should you join us?
We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:
1. Competitive Salary
2. Company paid Health Insurance
3. Friendly and supportive work culture
4. Other perks such as free snacks and an informal dress code
About Fieldproxy ( YC )
The company was co-founded by alumni from CEG, IIM & BITS PilaniFieldproxy is the first of its kind product in the space – and we are looking for out of the box thinkers with original thought process and lateral thinking. The code you ship will be used by thousands of users every day helping them get their work done. You will join a young, dynamic and fast-paced environment, work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.
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About the Company:
It is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. We pride ourselves in being a trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Led by seasoned bankers, we work with the largest and the most reputed investors.
Location: Ahmedabad
Job Description:
• Advising Affluent clients on their investments and managing their overall financial portfolio whilst deepening the wallet from existing clients
• Responsible for managing HNI clients and acquiring new customers
• To research, investigate and update them on available investment opportunities/financial market trends to determine whether they fit into client's portfolios
Requirements:
• Graduate + MBAs from premier institutes
• Relationship Managers with prior experience in a Broking/Private bank/wealth management setup
• Should be an aggressive, result-oriented & self-motivated professional
• Should have experience in handling HNI Client Acquisitions and Relationship Management & service
• Ability to engage clients in meaningful conversations about their finance
• A thorough understanding of financial markets and the various financial products to identify the best product mix for the client to suit his risk profile
• Strong interpersonal skills with an ability to generate trust and confidence in clients
• The candidate should be self-driven and aspire to move up the ladder, with the growing organization by building up and leading their own teams independently
Bachelor’s degree in Computer Science,
Information Systems or related field and/or equivalent relevant experience Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g. Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g Knowledge and understanding of software development life cycle and industry best practices Proficient in the use of MicrosoftOffice applications Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc). Must have experience with otherintegrationsinvolvingthe XAI IWS interfaces Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services Must have prior experience implementing (mobile workforce) any other third party workforce tool with CC&B Must have prior experience implementing CC&Bwith a customer portal
Bachelor’s degree in Computer Science, Information Systems or related field and/or equivalent relevant experience Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g. Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g Knowledge and understanding of software development life cycle and industry best practices Proficient in the use of MicrosoftOffice applications Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc). Must have experience with other integrations involving the XAI IWS interfaces Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services Must have prior experience implementing MWM (mobile workforce) or any other third party workforce tool with CC&B Must have prior experience implementing CC&Bwith a customer portal
Responsibilities: ·
- Develop comprehensive product documentation that meets global standards.
- Work with Engineering team to create Product Technical documentation, Knowledgebase, API Documentation.
- Work with Product Management team to create Product User Guides, FAQs, Support Knowledgebase etc.
- Work with Technical & Marketing teams to create content for Technical Blogs, White Papers, Product Comparisons, Case Studies etc.
- Periodically review existing documentation and update them for Product Releases, prepare Release Notes.
- Obtain a deep understanding of products to translate complex product information into simple, polished, and engaging content.
Skills and Qualifications:
- Bachelor’s degree in relevant technical field.
- 2-8 years’ experience as an effective technical writer for products in the Cloud Computing Industry.
- Proven ability to quickly grasp complex technical concepts and create easily understandable text and pictures.
- Understanding of Cloud Concepts and experience in creating related documentation is a must.
- Superior written and verbal communication skills, with a keen eye for detail.
- Experience working with engineering to improve user experience and create visuals for technical support content.
- Experience working with video (screen capture) creation tools for user documentation.
- Understanding of REST APIs and ability to do simple checks using Postman or similar tools.
- Experience using Wordpress and other similar tools to create documentation.
Skills
CLOUD COMPUTING, Cloud Concepts, DOCUMENTATION
- Participate in the implementation of AEM related features. Including design, definition, and development of AEM content type models, workflows, templates, components, and user permissions.
- Building AEM components and templates as needed while working closely with UX, Design and other developers.
- Implement rapid updates to fulfil changing business and marketing requirements.
- Develop functional and technical documentation and designs for assigned projects.
- Work within a team environment, supporting the team goals, and improving development engineering practices.
- Develop code consistent with A&F standard coding practices.
- Ensuring that implementations meet the required scalability and reliability required for A&F eCommerce operations.
- Ensure the entire stack is crafted and built for scalability, security, performance.
- Solid problem-solving skills, with a focus on understanding overall business issues and figuring out innovative solutions.
Roles and Responsibilities:
- Work on application development lifecycle activities that include: Analysis, Design, Coding, Testing & Implementation
- Execute all phases of software application projects including resolving issues and helping to ensure successful deployment
- Proactively adapt to the changing business and technological landscape of Salesforce and .Net/Java platforms
- Design Salesforce solutions and form effective project plans. Add value in all stages of project work (definition, development, deployment)
- Assist in developing customized solutions to problems identified by business area managers
- Tackle inconsistencies in data quality and create processes to overcome system deficiencies
- Master new technologies and development models
Desired Candidate Profile:
- 3+ years Force.com development experience, with a strong focus on Apex and Visualforce development
- Must have experience in developing CRM Sales based applications, Workflows, Approvals, Reports (including joined reports), Dashboards along with basic SFDC “click and customize” environment
- Strong development skills in Lightning, Apex and Visualforce which includes writing triggers, components, classes etc.
- Proven skills in integrating JavaScript, jQuery and AJAX based functionalities in Visualforce
- Sound experience in analyzing security requirements and accordingly designing and implementing profiles, roles, permissions etc
- Experience in developing integration processes using Salesforce.com’s Web Services API and third-party integration tools (Apex Data Loader, DB Amp etc) is desirable • Knowledge of SFDC deployment, configuration and administration processes would be an added advantage
- Must be up to date with latest releases in Salesforce as a platform
- Familiarity in jQuery, CSS, XML, DHTML and HTML
- Leverage experience with .NET development, web services development and SQL development to build integration points between Salesforce and back-end systems
- Good interpersonal skills, for effective communication with business and development teams
- Proven track record of successful and timely project delivery
- Candidate should have Salesforce certification
Our client is an Innovative B2B Saas company which focuses on integrating technology into solving regulatory compliance, privacy, cyber security and financial issues management. Founded in 2009, as a technology service provider, it aimed to specialize in digitalizing and transforming the enterprise systems, data and processes of professional service companies by providing in depth computer system design and related services.
Revenue earned by the client as on 2020 is $13.6 Mn and also has partnered with almost 50% of top 20 companies. They have been showing a significant growth of over 30% in the last few years.Their client base has over 300+ customers and 3 lakhs + users comprising big 4s and major Companies worldwide.
They are located in Chicago, London, Mumbai, Pristina and Philadelphia.
As a Technical Writer, you will be responsible for collaborating with Product Managers, Software Engineers, Developer Support Engineers and more to define documentation projects.
What you will do:
- Mentoring peers within the Documentation team on documentation best practices
- Building company-wide participation in the creation of amazing documentation through training programs, outreach etc
- Writing concise, easy-to-understand documentation that simplifies complex technical concepts into content consumable by all skill levels and roles
- Reviewing and editing documentation drafts contributed by peers or others outside the Documentation team
- Contributing to or leading strategic quarterly documentation initiatives to enhance our process, website and content
Desired Candidate Profile
What you need to have:- 5+ years technical writing experience
- Proven ability to build a culture of documentation within a company
- Proven understanding of modern software development concepts; the closer your experience level is to being a software developer, the better
- Ability to organize information into an easy-to-understand hierarchy
- Strong time management and prioritization skills
- Ability to learn new technologies quickly, as well as understand why they’re important to our users
- Ability to collaborate cross-functionally with people in all ranks, teams and disciplines across the company
- B.E (Aeronautical/Mechanical)/AME
- 1 -3 years experience in Aerospace Technical publications and S1000D, ATA2200 specifications.
- Experience in Engine Manuals (EM/EMM/CR/CIR etc.), Aircraft Maintenance Manuals is preferred.
- Previous use and/or knowledge of Adobe FrameMaker, Quicksilver, and/or Arbortext Editor required.
- Ability to read, analyze, and interpret technical procedures, technical manuals, illustrated parts lists, and schematics. Ability to write technical manuals, procedure manuals, and service bulletins.
- Ability to effectively present information and respond to questions from managers, team members, and customers.
- Familiar with rules and usage of ASD STE 100.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form..
Responsibilities
- Act as a bridge between the L1 Support team and the Engineering team
- Second level troubleshooting of the issues raised by L1 agents
- When required escalate tickets with product/engineering team for the same, and connect with the relevant stakeholders to get them to closure
- Work with the Product team to prioritise the issues
- Work with upstream providers to prioritise concerns and get a closure on the same
- Reduce the overall time to resolve for tickets raised as bugs
- Work with CSMs and Product team to help prioritise the feature requests raised by the customers
- Identify repeated problems, and opportunity for technological resolution to avoid future tickets with same concerns
- Review the solutions documentation from technical standpoint and keep it up to date
Qualifications
- Minimum of 2 years of experience in IT Industry preferably working in a customer facing role, preferably with international customers
- Hands-on experience with SQL, HTML, PHP, Javascript
- Expertise in finding creative solutions to effectively address customer concerns
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Familiarity with support systems like Intercom, Zendesk etc.
- Understanding about CRMs and why businesses use them. Past experience of working with a CRM is a plus