Technical Product Writer

Key Responsibilities: • Develop, shoot, and edit high-quality video content for various marketing campaigns. • Design and create visually compelling motion graphics and animations. • Leverage AI tools to enhance video editing, design workflows, and animation processes. • Work closely with the creative team to conceptualize and execute design ideas from start to finish. • Produce graphics and videos for online platforms, including social media, websites, and presentations. • Create and deliver animations for various projects, including explainer videos, promotional content, and digital ads • Collaborate with content creators, marketing, and production teams to ensure design consistency and quality. • Stay updated with the latest design trends, tools, AI software, and techniques in videography, motion graphics, and design.  

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with onsite shift

We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. A basic understanding of front-end technologies is therefore necessary as well.

Responsibilities

• Actively participate in the overall application lifecycle.
• Focus on coding and debugging.
• Collaborate with front-end developers.
• Define and communicate technical and design requirements.
• Build a high-quality reusable code that can be used in the future.
• Create sustainable and functional web applications with clean codes.
• Learn about new technologies and stay up to date with current best practices.
• Conduct UI tests and optimize performance.
• Train, help, and support to other team members

Requirements

• Hands-on backend web development experience.
• Proficient knowledge of a backend programming language and an in-depth understanding of web development.
• Knowledgeable of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Proven experience creating user authentication and authorization between multiple systems, servers, and environments.
• Capability to integrate multiple data sources and databases into one system.
• Proven experience managing the hosting environment, including database administration and scaling an application to support load changes.
• Ability to set up and administer backups, data migration, transformation, and scripting.

Skills

• Coding (HTML/CSS3)
• Debugging
• Programming (JavaScript, PHP, Magento, OOPs,)
• PHP Framework
• Analytical Skills
• Web Development
• API

Executive – Customer Success (for a leading SaaS Product)

About Sulekha.com

Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).

About Pro-Manage

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.

Pro-Manage Boost operations

a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.

b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product

c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.

d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.

e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.

f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.

Education, Professional and Personal Attributes

· B.Tech/BE/B.Sc. graduation is preferred

· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise

· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

· Min. 1 year of experience in digital marketing including interacting with customers will be preferred

· Should possess an innate love of data and ability to see new patterns that impact business

· Positive, initiative driven and passionate about digital marketing

· Result oriented, entrepreneurial, and self-motivated

· Ambitious and flexible

Other aspects

· Reporting to Pro-Manage SME vertical lead

· Must be based out of Chennai with no travel involved

· All days are working from office – no WFH envisaged as of now

What Pro-Manager Offers You

· Opportunity to develop cutting-edge digital SaaS business development expertise

· Develop competence in marketing, product development, customer success and technology

· Highly entrepreneurial and aspirational work environment that inspires and challenges

· Collaborative and fun work environment

· Learning and development program to help you develop skills

· Well-define career path and progression tracking

· Progressive, nurturing and respectful work culture

· Attractive compensation plus incentives

CTO / Head of Engineering

About our Client

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem

Role description:
We are looking for a competent CTO (Chief Technology Officer) who will be our first technology go-to expert and play an integral role in setting the company’s strategic direction, development and future growth. In this position, you will oversee our overall technology development and technology utilization plan to manage all information technology resources of our company.

Key Responsibilities

•  CTO will be leading, building, and operating exciting products with a passionate team.
•  We are looking for someone who has developed and deployed software with a strong focus on end-user experience. We are seeking someone with a proven track record of shipping web scalable products.
•  The ideal candidate will have a track record of building and delivering cloud solutions with delightful consumer experiences, combined with ease of implementation/reliability.
•  Experience with massively scalable distributed compute product architectures.
•  Experience with micro services-oriented architectures, Experience with scaling Big Data infrastructure.
•  Experience delivering platform technology and creating an ecosystem of applications and services across multiple verticals and solution offerings
•  Experience successfully scaling technology infrastructure to support rapid customer /data growth.
•  Experience with fast-paced, rapidly-iterating, design-forward, product-focused companies.
•  "Roll-up-your-sleeves" entrepreneurial, start-up attitude, team player with record of leading and mentoring employees

Candidate Experience: Desired skills

•  He/she should have prior work experience of 7-12 years on large-scale mobile app products and can rapidly familiarize yourself with complex products
•  Have inclination to learn and build new age products with blockchain and web3 tech
•  Strong track record of being able to develop and set release plans, track deadlines, deliverables, resource allocations, issues/risks and create mitigation strategies as needed to deliver a quality product on time
•  Strong technical and architecture skills in wide areas of platform engineering with proven ability to dive deep in any area as needed.
•  Extensive experience with eCommerce platforms, cloud systems, payment solutions, digital marketing technology, automation, and multi-device development is required; AWS experience is a strong plus
•  Experience managing Small teams and remote teams is a strong plus
•  Competent in driving a culture of continuous learning to improve technology and remove roadblocks that hold the team back.

Why is this a great opportunity for the right candidate :

•  Experienced founding team
•  Backed by Future Group which gives an edge over working with different D2C and traditional brands ecosystem which is necessary to win in this market
•  Existing app customer base of 20Mn registered and 4-5 Mn MAU + which gives us a head start and starting customer base of FuturePay necessary for pivoting the product to Carrot as described earlier
•  Right to win - The founding team knows the business & its secrets inside out. We are starting with a significant head start and a precise plan of action
•  Barriers to entry - This is a specialized play with natural barriers to entry, allowing for significant value creation for all equity holders
•  Exposure to all aspects of company building - exposure to investors, fund-raising, decision making, building the team & culture
•  All of the above perks of joining a high potential company very early, along with a competitive market salary.

Responsibilities:

• User-centric development of high-quality code that is maintainable and testable
• Utilize flutter to design and build complex applications
• Create custom packages in flutter by employing the functionalities as well as the APIs accessible in native Android and iOS
• Create and translate the designs as well as the wireframes into high-quality responsive UI code
• Design and develop architecture as well as testable, viable, and functional software by using MVC & MVVM to implement new features and meet product requirement
• Determine and solve any issues present in the system and propose your ideas in terms of new features and improvements needed in the new system
• Propose ideal Data Structure keeping in mind space and time complexity
• Stay up-to-date with the industry trends and best practices
• Keep the Scrum Team up-to-date by updating and managing the code and the project on Git
• Make sure security rules are being followed while building the application
• Ensure, through validation of the cloud system, that new changes are not affecting the security of the backend server
• Maintain software throughout product lifecycle including design, development, verification & bug fixes
• Coordinate with the respective teams for bug fixing and ensure we have a stable product
• Be part of the core team developing new app features while focusing on improving our existing code
• Self-starter with excellent analytical, communication, and problem-solving skills

Basic Qualifications (Required Skills/Experience):

• At least 2 years of experience in mobile app development
• Experience with Flutter Development (or any other alternative like Kotlin, React native, Xamarin, Cordova, ionic etc) is a must
• Experience shipping two or more Android and/or iOS based applications utilizing hybrid technologies (flutter, ionic framework, react native, Xamarin)
• While focus is on hybrid, a solid native coding background in either Android or iOS is a must
• Experience in developing cross-platform mobile applications for Android (Java/Kotlin) iOS (Swift/Objective C), or other cross platform frameworks like React native or Xamarin
• Experience with Futter. This should include from making responsive UIs to efficiently query data and also manage states in an optimized manner
• Experience working in an Agile Environment

Preferred Qualifications (Desired Skills/Experience)

• Passionate about creating and refining great mobile user experiences
• Knowledge of JavaScript, React.js is a plus
• Knowledge of web technologies, HTML5, CSS, JavaScript is a plus

• Knowledge of mobile application security best practices is a plus
• Programming experience in Microsoft Stack (Strong C#, ASP.NET Web forms, Web API, SQL Server) is a plus
• Expertise in deploying hybrid applications across iOS App Store and Google Play App Store is a plus