Bigdata

Role Summary:

Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.

Key Responsibilities:

Handle customer queries via email, WhatsApp, calls, and tickets

Assist with product onboarding and basic demos

Coordinate with internal teams for issue resolution

Follow up to ensure customer satisfaction

Collect customer feedback and insights

Requirements:

Graduate in any discipline

Good English communication (spoken & written)

Comfortable talking to customers

Willingness to learn SaaS products

What We Offer:

Training & mentorship

Fast growth in a SaaS startup

Performance-based incentives

Candidate should have 6-9 years of experience in IoT embedded systems. He/ She should be

passionate, tech savvy, academically sound, have interest in embedded devices and

technologies.

Experience:

• Exposure to Microcontroller/Microprocessor Architecture /Family e.g. ARM Cortex,

Microchip, Xtensa ESP32, TI CC32XX, STM32

• Knowledge of Bare metal and any RTOS (Free RTOS, uC OS, EmbOSs, VxWorks, QNX)

• Knowledge of Microcontroller peripherals and low level drivers e.g. ADC, DAC, I2C, SPI,

UART, CAN, RS485, DMA, Ethernet, Display

• Knowledge of networking concepts like OSI layers, embedded TCP/IP stacks and common

IP protocols

• Knowledge of RF protocols WIFI, Bluetooth/BLE, IoT Cellular

• Knowledge of IoT communication protocols MQTT, COAP, AMQP

• Knowledge of Build toolchains and framework such as IAR, GCC, Keil, Mplab

• DFMA and DFMEA, Design release process

• Coding standards, guidelines and compliance tools

• Version control and repositories using git tools

• Software quality assurance and automated testing tools Experience / Skills Embedded software design cycle

• Documenting Software Design (flow charts, state diagram, logic design, analysis, implementation, debugging and testing etc)

• Good hands-on programming in Embedded C, C++.

• Programming in scripting languages such as batch, shell, python is a plus.

• Experience with AWS/Google cloud for device connectivity. Exposure to IoT cloud services. e.g. AWS IoT

• Software and Hardware integration testing and troubleshooting

• Protocol debugging using protocol analyzer.

• Understanding of Schematic/ Hardware design around microcontrollers like ST, TI, Atmel, Microchip, ARM core

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brand's loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

Role description:

In this role, you will report to the Senior Product Manager and also work closely with the founder to help shape our overall product roadmap to build high-impact web/mobile platform

Preferred Qualifications :

● 2-3 years proven experience at building high-impact products at scale, preferably in a fast-paced B2C internet/e-commerce company

● B.Tech / MBA or equivalent experience from premier schools

● Experience working as a part of high-performance teams

● Ability to operate in a very fast-paced, constantly changing and evolving environment

● Demonstrated ability to think strategically about business, product and technology and coming up with long term Product roadmaps aligned to the company strategic direction

● Good business smarts along with strong problem solving and metrics orientation

● Design thinking, user empathy and deep understanding of Indian customers

● Good technical understanding with an ability to be hands-on with Engineering teams for implementation and trade-offs

● Crisp written and verbal communication skills

● Ability to work with a diverse set of stakeholders and manage senior stakeholders

§ Experience of developing web based enterprise wide applications in .NET4.5 (C#, ASP.NET), WCF, WPF, AJAX etc

§ Understanding of enterprise application development and deployment.

§ Good understanding OOPS and Design Patterns and experience of tools like Enterprise Architect.

§ Good knowledge of RDBMS design, programming and DBA concepts and experience of working in SQL Server and Oracle databases.

§ Good Design, Coding and Testing skills.

§ Knowledge and exposure to Service Oriented Architecture, Enterprise Service Bus and application Integration (using middleware).

§ Experience of working in electricity utility domain – preferably in EA/AMR/AMI/EMS/IT System Integration/ERP (for Utilities) projects

§ Mobility based software development, GPRS, GSM Knowledge of BI tools implementation.

§ Experience in mobility based applications will be an added advantage.

• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

• Proven working experience in social media marketing or as a Digital Media Specialist
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Adequate knowledge of web design, web development, CRO and https://resources.workable.com/search-engine-marketing-specialist-job-description">SEO
• Knowledge of online marketing and good understanding of major marketing channels
• Positive attitude, detail and customer oriented  with good multitasking and organisational ability
• Fluency in English
• BS in Communications, Marketing, Business, New Media or Public Relations

• Manage and improve the engineering process continuously and make sure the team delivers the quality code with zero-waste.
• Should provide technical leadership to major projects, but also build and manage a team of 5-8 top-notch engineers.
• Should do sprint planning and run daily stand-ups and deliver 100% hit rate.
• Maintain the legacy code base and reduce tech debt on a continuous basis.
• Able to handle multiple projects and deliver with stringent timelines without compromising the code quality.
• Work with the product team for roadmap planning and delivery as per the plan.
• Conduct sprint planning & sizing, engineering grooming, daily stand-ups, and deliver with zero spillovers.
• Prepare & publish sprint reports to the leadership team and provide visibility to stakeholders.
• Hire and mentor junior/ senior team and make them engineering champions.
• Mentor the engineering team with your technical skills to write scalable, generic, reusable code.
• Develop and Coach engineers on the team, share engineering pointers, conduct regular 1-1s with the team, and help them advance in their careers.

Requirements

• Having work experience in a Product organization with 7 -10 yrs also in leading a cross-functional engineering team that includes API Development and Backend & Middleware development.
• Should have experience in the continuous delivery process. Ship new features and improvising the code base continuously.
• Should have involved in setting up engineering process.
• Must have experience in microservices and distributed patterns.
• Must have worked on high traffic and throughput application.
• Must have prior experience in handling mid to large-size projects.
• Must have worked on high traffic and throughput application.
• Should have managed and lead the engineering team of Web App and Backend development teams.
• Must-Have Experience in Python programming & Postgressql/ Nosql (MongoDB as a data store.
• Must have experience in modern back-end tech stacks (Django, Postgress, NoSQL) and cloud design & deployment patterns.
• Must be conversant with AWS, Docker/Kubernetes
• Should be good with design patterns and integration patterns.
• Should have knowledge/ experience in concurrent programming & distributed locks.
• Requires solid understanding of technologies and architecture in a highly scalable and available set-up.
• Should have handled multiple epics, themes, and experience of delivering high-quality projects on time.
• Should have managed end to end development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Experience with Hibernate and Spring.

•   Experience with Spring-boot, spring MVC
• Experience with all phases of the Software Development Lifecycle, including system analysis, design, coding, testing, debugging and documentation
• Teamwork & collaboration skills to work across organizations
• Problem solving skills to develop quick yet sound solutions to resolve complex issues
• Programming Language(s): Java, J2EE, JSON, HTML, DHTML, HTML 5, XML, EXTJS.
• Experience with XML/HTTP and Web Services
• Experience with HTML, JSP, CSS, JQuery / Ajax / JSON,
•     Experience /Knowledge of Angular, React.
• Experience building J2EE based Web Applications
• Experience with MySql.