Job Title: Retail Store Manager (Apparel Retail Brand)
Location: Bangalore, Hyderabad
Experience: 10+ year in Apparel retail store operation in Large Apparel retail Brand
Salary: Negotiable
Industry: Fashion/Retail
Qualification: Any Graduate/Post Graduate
Retail operation experience with good Apparel brand, managing store independently.
Should have understanding of 1) Sales - ABV, UPT, Conversion, Footfall; 2) Cost - Shrinkage (how to control this); 3) People - how are they managing people reporting to them; 4) Service - Mystery shopper
Key Deliverables (Essential functions & Responsibilities of the Job):
As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers. Your key responsibilities will include:
1. Operational Leadership:
• Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
• Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
• Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.
2. Sales & Performance Management:
• Target Achievement: Drive and monitor the achievement of sales goals for your department. You will also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
• Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
• Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.
3. Customer Experience:
• Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
• Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
• Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.
4. Visual Merchandising & Store Presentation:
• Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
• Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the stores visual appeal and product presentation.
5. Shrinkage & Inventory Control:
• Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.
6. Team Development & Leadership:
• Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success.
• Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management.
• Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth.
• Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication.
7. Cashier Support & Training:
• Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.
Mail upated resume with salary details:
Email: etalenthire[at]gmail[dot]com
Satish: 88O 27 49 743
Website: www.glansolutions.com
Google search: Glan Management Consultancy
Shubham Vishwakarma
Full Stack Developer - Averlon
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