Assistant Manager - Ecommerce

REVIEW CRITERIA:

MANDATORY:

• Strong Hands-On AWS Cloud Engineering / DevOps Profile
• Mandatory (Experience 1): Must have 12+ years of experience in AWS Cloud Engineering / Cloud Operations / Application Support
• Mandatory (Experience 2): Must have strong hands-on experience supporting AWS production environments (EC2, VPC, IAM, S3, ALB, CloudWatch)
• Mandatory (Infrastructure as a code): Must have hands-on Infrastructure as Code experience using Terraform in production environments
• Mandatory (AWS Networking): Strong understanding of AWS networking and connectivity (VPC design, routing, NAT, load balancers, hybrid connectivity basics)
• Mandatory (Cost Optimization): Exposure to cost optimization and usage tracking in AWS environments
• Mandatory (Core Skills): Experience handling monitoring, alerts, incident management, and root cause analysis
• Mandatory (Soft Skills): Strong communication skills and stakeholder coordination skills

ROLE & RESPONSIBILITIES:

We are looking for a hands-on AWS Cloud Engineer to support day-to-day cloud operations, automation, and reliability of AWS environments. This role works closely with the Cloud Operations Lead, DevOps, Security, and Application teams to ensure stable, secure, and cost-effective cloud platforms.

KEY RESPONSIBILITIES:

• Operate and support AWS production environments across multiple accounts
• Manage infrastructure using Terraform and support CI/CD pipelines
• Support Amazon EKS clusters, upgrades, scaling, and troubleshooting
• Build and manage Docker images and push to Amazon ECR
• Monitor systems using CloudWatch and third-party tools; respond to incidents
• Support AWS networking (VPCs, NAT, Transit Gateway, VPN/DX)
• Assist with cost optimization, tagging, and governance standards
• Automate operational tasks using Python, Lambda, and Systems Manager

IDEAL CANDIDATE:

• Strong hands-on AWS experience (EC2, VPC, IAM, S3, ALB, CloudWatch)
• Experience with Terraform and Git-based workflows
• Hands-on experience with Kubernetes / EKS
• Experience with CI/CD tools (GitHub Actions, Jenkins, etc.)
• Scripting experience in Python or Bash
• Understanding of monitoring, incident management, and cloud security basics

NICE TO HAVE:

• AWS Associate-level certifications
• Experience with Karpenter, Prometheus, New Relic
• Exposure to FinOps and cost optimization practices

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Assignment
• Round 3 - Assignment discussion with the CSMs
• Round 4- Hiring Manager
• Round 5 - HR Discussion 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

The Center Manager is responsible for overseeing the overall operations, staff management, and performance of the center. The role ensures smooth day-to-day functioning, achievement of business targets, high customer satisfaction, and compliance with company policies.

Key Responsibilities:

• Manage daily operations of the center and ensure smooth workflow
• Supervise and guide staff, including admin, telecallers, and support teams
• Monitor performance, targets, and productivity of the center
• Handle customer inquiries, escalations, and issue resolution
• Coordinate with head office for reporting and updates
• Maintain records, reports, and center documentation
• Ensure proper maintenance of infrastructure, equipment, and facilities
• Plan and implement strategies to improve admissions, sales, or service delivery
• Conduct team meetings and provide training or motivation to staff
• Ensure compliance with company policies and quality standards

NOTE

(Preferably Femal)

ONLY COIMBATORE CANDIDATES.

Data Engineer

Experience: 4–6 years

Key Responsibilities

• Design, build, and maintain scalable data pipelines and workflows.
• Manage and optimize cloud-native data platforms on Azure with Databricks and Apache Spark (1–2 years).
• Implement CI/CD workflows and monitor data pipelines for performance, reliability, and accuracy.
• Work with relational databases (Sybase, DB2, Snowflake, PostgreSQL, SQL Server) and ensure efficient SQL query performance.
• Apply data warehousing concepts including dimensional modelling, star schema, data vault modelling, Kimball and Inmon methodologies, and data lake design.
• Develop and maintain ETL/ELT pipelines using open-source frameworks such as Apache Spark and Apache Airflow.
• Integrate and process data streams from message queues and streaming platforms (Kafka, RabbitMQ).
• Collaborate with cross-functional teams in a geographically distributed setup.
• Leverage Jupyter notebooks for data exploration, analysis, and visualization.

Required Skills

• 4+ years of experience in data engineering or a related field.
• Strong programming skills in Python with experience in Pandas, NumPy, Flask.
• Hands-on experience with pipeline monitoring and CI/CD workflows.
• Proficiency in SQL and relational databases.
• Familiarity with Git for version control.
• Strong communication and collaboration skills with ability to work independently.

We are seeking a skilled Qlik Developer with 4-5 years of experience in Qlik development to join our team. The ideal candidate will have expertise in QlikView and Qlik Sense, along with strong communication skills for interacting with business stakeholders. Knowledge of other BI tools such as Power BI and Tableau is a plus.

Must-Have Skills:

QlikView and Qlik Sense Development: 4-5 years of hands-on experience in developing and maintaining QlikView/Qlik Sense applications and dashboards.

Data Visualization: Proficiency in creating interactive reports and dashboards, with a deep understanding of data storytelling.

ETL (Extract, Transform, Load): Experience in data extraction from multiple data sources (databases, flat files, APIs) and transforming it into actionable insights.

Qlik Scripting: Knowledge of Qlik scripting, set analysis, and expressions to create efficient solutions.

Data Modeling: Expertise in designing and implementing data models for reporting and analytics.

Stakeholder Communication: Strong communication skills to collaborate with non-technical business users and translate their requirements into effective BI solutions.

Troubleshooting and Support: Ability to identify, troubleshoot, and resolve issues related to Qlik applications.

Nice-to-Have Skills:

Other BI Tools: Experience in using other business intelligence tools such as Power BI and Tableau.

SQL & Data Querying: Familiarity with SQL for data querying and database management.

Cloud Platforms: Experience with cloud services like Azure, AWS, or Google Cloud in relation to BI and data solutions.

Programming Knowledge: Exposure to programming languages like Python or R.

Agile Methodologies: Understanding of Agile frameworks for project delivery.

We are seeking a talented Senior DevOps Engineer to join our team. The ideal candidate will play a crucial role in enhancing our infrastructure and ensuring seamless deployment processes.

Responsibilities:

• Design, implement, and maintain automation scripts for build, deployment, and configuration management.
• Collaborate with software developers to optimize application performance.
• Manage cloud infrastructure and service.
• Implement best practices for security and compliance.
• Proficiency in NoSQL databases- Knowledge of server management and shell scripting.
• Experience in cloud computing environments.
• Familiarity with .NET framework is a plus.
• Migrate existing cloud infrastructure to Infrastructure as Code (IaC) via tools like Terraform.
• Build out and enhance scalable containerized infrastructure using Kubernetes (k8s) and EKS.
• Assist software engineers with migration of applications to leverage configuration management and configuration as code (CaC) using tools like Docker.
• Configure and optimize CI/CD pipelines to minimize lead time for changes, including pipelines for infrastructure changes.
• Ensure applications and infrastructure are properly instrumented via observability tooling to improve alerting, monitoring, and incident response.
• Recommend infrastructure improvements to ensure architectures are centred around customer needs, and improve overall cloud architecture goals around availability, scalability, reliability, security and costs, and metrics like MTTR, MTBF, etc.
• Automate existing manual workflows and implement controls around them in line with the company's security and compliance goals.

Requirements:

• 10+ years of experience in DevOps or SRE fields, with current experience supporting engineering teams implementing scalable cloud architectures using CaC, IaC, and Kubernetes.
• Strong proficiency w/ AWS (certification required), including expert-level knowledge of cloud networking and security best practices.
• Strong programming and/or scripting experience in languages like Python and bash, including extensive experience with source code management and deployment pipelines.
• Extensive experience leveraging observability tooling for logging, monitoring, alerting, incident management, and escalation.
• Exceptional debugging and troubleshooting ability.
• Familiarity with web application architecture concepts, such as databases, message queues, serverless
• Ability to work with Engineering teams to identify and resolve performance constraints.
• Experience managing cloud infrastructure for SaaS applications.
• Experience leading a major cloud migration (on-premise to cloud, poly-cloud, etc.) preferred.
• Experience enabling a continuous deployment capability in a previous role preferred.
• Demonstrated experience guiding and leading other DevOps, cloud, and software engineers, leveling up technical proficiency and overall cloud capabilities.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/U2vjo?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Job Description 

• Developing user-facing applications using Vue.js 
• Building modular and reusable components and libraries 
• Optimizing your application for performance 

• Implementing automated testing integrated into development and maintenance workflows 
• Staying up to date with all recent developments in the JavaScript and Vue.js space 
• Proposing any upgrades and updates necessary for keeping up with modern security and development best practices 
• Solving problems and providing not only workable but also maintainable solutions.  
• Keeping an eye on security updates and issues found with Vue.js and all project dependencies 

• Mentor other people, provide feedback and grow as a part of the team.  
• Implementing custom plugins made in Vue. 
   

Job Specification 

• Outstanding experience in Web Development based on Vue.js. 
• At least 4+ Year of experience in Vue.js development. 

• Excellent Experience in Java Script, Typescript. 
• Familiarity with newer specifications of ECMAScript is a plus. 
• Excellent experience with Vuejs/Vuetify and Vuex. 
• Knowledge how Vue compilation works and different compilations techniques. 
• Knowledge about performance analysis tools and techniques. 

• Hand on Node.JS/Express JS. 
• Database: MYSQL/MongoDB. 
• Good experience in using Vue UI components, HTML5, CSS3, JavaScript, jQuery, Bootstrap, Material Design. 
• User authentication and authorization between multiple systems, servers, and environments. 
• Experience working within team structures for code review, source code management, continuous integration, and automated deployments 

• Excellent troubleshooting skills.  
• Strong communication skills, from written documents (such as design documents) to verbal discussions (like design reviews). 
• Proficient understanding of code versioning tools, such as Git. 
• Understanding fundamental design principles behind a scalable application. (When large data from API need to be fetch). 
• Able to integrate the unit testing framework in Vue. 

• Experience working in an Agile environment.   
• Good communication skills.