Digital & IT Project Manager

Responsiblities :

1. Support to ERP user

2. ERP query solving

3. ERP development discussion with user

4. Troubleshooting day to day bugs and errors

5. Process enhancement with business requirements

6. Project costing and costing Analysis

Role Overview:

We’re looking for a motivated Inside Sales Executive to engage with inbound and outbound leads, educate them on our platform, and convert them into premium subscribers. The ideal candidate should have strong communication skills, a passion for solving customer problems, and basic IT knowledge (domains, SEO, hosting, etc.).

Key Responsibilities:

• Reach out to potential customers via phone, WhatsApp, or email to pitch our premium offerings.
• Understand customer requirements and provide tailored solutions using our platform.
• Convert free users to paid premium users by clearly demonstrating value.
• Maintain a pipeline and achieve weekly/monthly sales targets.
• Troubleshoot basic IT-related queries around website setup, domain names, and SEO features.
• Record and update lead interactions in the CRM.

Required Skills & Qualifications:

• Proven experience in telesales, inside sales, or customer-facing roles.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and persuasion abilities.
• Basic understanding of websites, domain names, SEO, and digital tools.
• Comfortable using CRM systems and productivity apps.
• Self-motivated and target-oriented.

Nice to Have:

• Experience selling SaaS or digital products.
• Background in digital marketing or website development.
• Familiarity with the Websites.co.in platform.

A niche, specialist position in an interdisciplinary team focused on end-to-end solutions. Nature of projects range from proof-of-concept innovative applications, parallel implementations per end user requests, scaling up and continuous monitoring for improvements. Majority of the projects will be focused on providing automation solutions via both custom solutions and adapting machine learning generic standards to specific use cases/domains.

Clientele includes major publishers from the US and Europe, pharmaceutical bigwigs and government funded projects.

As a Senior Fullstack Developer, you will be responsible for designing, building, and maintaining scalable and performant web applications using modern technologies. You will work with cutting-edge tools and cloud infrastructure (primarily Google Cloud) and implement robust back-end services with React JS with Typescript, Koa.js, MongoDB, and Redis, while ensuring reliable and efficient monitoring with OpenTelemetry and logging with Bunyan. Your expertise in CI/CD pipelines and modern testing frameworks will be key to maintaining a smooth and efficient software development lifecycle.

Key Responsibilities:

• Fullstack Development: Design, develop, and maintain web applications using JavaScript (Node.js for back-end and React.js with Typescript for front-end).
• Cloud Infrastructure: Leverage Google Cloud services (like Compute Engine, Cloud Storage, Pub/Sub, etc.) to build scalable and resilient cloud solutions.
• API Development: Implement RESTful APIs and microservices with Koa.js, ensuring high performance, security, and scalability.
• Database Management: Manage MongoDB databases for storing and retrieving application data, and use Redis for caching and session management.
• Logging and Monitoring: Utilize Bunyan for structured logging and OpenTelemetry for distributed tracing and monitoring to ensure system health and performance.
• CI/CD: Design, implement, and maintain efficient CI/CD pipelines for continuous integration and deployment, ensuring fast and reliable code delivery.
• Testing & Quality Assurance: Write unit and integration tests using Jest, Mocha, and React Testing Library to ensure code reliability and maintainability.
• Collaboration: Work closely with front-end and back-end engineers to deliver high-quality software solutions, following agile development practices.
• Optimization & Scaling: Identify performance bottlenecks, troubleshoot production issues, and scale the system as needed.
• Code Reviews & Mentorship: Conduct peer code reviews, share best practices, and mentor junior developers to improve team efficiency and code quality.

Must-Have Skills:

• Google Cloud (GCP): Hands-on experience with various Google Cloud services (Compute Engine, Cloud Storage, Pub/Sub, Firestore, etc.) for building scalable applications.
• React.js: Strong experience in building modern, responsive user interfaces with React.js and Typescript
• Koa.js: Strong experience in building web servers and APIs with Koa.js.
• MongoDB & Redis: Proficiency in working with MongoDB (NoSQL databases) and Redis for caching and session management.
• Bunyan: Experience using Bunyan for structured logging and tracking application events.
• OpenTelemetry Ecosystem: Hands-on experience with the OpenTelemetry ecosystem for monitoring and distributed tracing.
• CI/CD: Proficient in setting up CI/CD pipelines using tools like CircleCI, Jenkins, or GitLab CI.
• Testing Frameworks: Solid understanding and experience with Jest, Mocha, and React Testing Library for testing both back-end and front-end applications.
• JavaScript & Node.js: Strong proficiency in JavaScript (ES6+), and experience working with Node.js for back-end services.

Desired Skills & Experience:

• Experience with other cloud platforms (AWS, Azure).
• Familiarity with containerization and orchestration tools like Docker and Kubernetes.
• Experience working with TypeScript.
• Knowledge of other logging and monitoring tools.
• Familiarity with agile methodologies and project management tools (JIRA, Trello, etc.).

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5-10 years of hands-on experience as a Fullstack Developer.
• Strong problem-solving skills and ability to debug complex systems.
• Excellent communication skills and ability to work in a team-oriented, collaborative environment.

 Key skills: Secondary research, report writing, Strategic activities, CI activities

Qualification: MBA Marketing(Must Have)

• Over 3-5 years of experience in consulting environment
• Would have worked on verity of projects with special focus on Growth Strategy
• Consulting, Market Entry, Competitor Intelligence, Opportunity Screening and Analysis, Communications and Strategic Marketing, Customer Segmentation, Innovation/Digital Transformation
• Conversant in advanced PowerPoint, Advanced Excel and other office tools
• Highly reliable and attentive, well organized
• High communication skills and team player
• Ability to work in a multi-cultural environment

1. Experience: 0-10 years

• IT hardware & software services
• Web / App Design & Development
• Digital Marketing & Social Media Services
• Branding & Marketing Services
• Business and Management Consulting
• HR & Recruitment Services
• Graphic Designing
• Interior & Architecture Services
• Content, Photography and Videography.

• Planning & Strategy- Plan and execute a sales strategy that will help the team to get quality business.
• Build Process- Prepare a sales plan and sales performance tracking system to keep track of the process from approaching to acquiring each prospective client.
• Marketing Material- Creates marketing literature and web-based features to promote products and time-sensitive sales
• Networking- Attends trade exhibitions and industry events to learn about cutting-edge products & services, and get new clients and vendors.
• Lead Generation- Generate qualified leads by proper utilization of calls, email, social media, and other means to get in touch with the relevant personnel in the client company
• Lead Management- Document all the meetings through different methods, such as CRM, MS Excel, Minutes of Meeting (Email), etc.

• Learning- Becomes fluent in all products and services offered by us through testing, demonstrations, and research
• Need analysis- Assesses clients’ needs and accordingly make recommendations and solutions.
• Proposals- Prepare presentations to address the client’s problems with relevant solutions in a consultative manner.
• Educate- Demonstrates our offerings to highlight its pros and cons, v/s various competing products or services.
• Deals- Negotiates sales, package discounts, and long-term contracts with clients
• Stay Updated- Gains familiarity with the different industries, and stays updated on trends and innovative products

• Consulting- Provides technical advice, and after-sales.
• Project Management- Coordinate with the internal & external teams to complete projects within the set deadline.
• Client Servicing- Maintain good relationships with clients by taking constant feedback on the systems and services
• Relationship Management- Maintain good relationships with the internal, as well as external stakeholders.

• YEARS OF RELEVANT EXPERIENCE- 3+ Years of proven experience in Sales/ Business Development.
• EDUCATION & CERTIFICATIONS- We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Sales & Marketing, Business Management, Computer Science or other relevant fields.
• SOFTWARE & APPLICATIONS- Tech-savvy with good knowledge of MS Office, CRM Systems, have knowledge and can adapt to other technologies very quickly.

• Excellent communication (verbal & written), interpersonal and consulting skills.
• Knowledge of relevant products and services.
• Motivated, have negotiation skills, attention to detail, and critical thinking under high-pressure
• Sound judgment to recognize prospects’ key pain areas, and understand clients’ requirements.
• Ability to meet targets and deadlines.
• Confident, pleasant personality, ambitious, self-motivated, organized with leadership and management skills.

• Review and analyze system specifications
• Collaborate with Developers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements

• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g. qTest, Zephyr) and SOQL
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• Knowledge of Salesforce CRM and integration concepts