International Tech Support Agents

Full Stack Support Engineer

Node.js, React & Production Application Support

📍 Remote | Full-time | Night Shift | 3+ Years

About the Role

Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies.

We are hiring a Full Stack Support Engineer who will own day-to-day application support for a live customer product built on Node.js and React, working a fixed night shift aligned to North American business hours.

The mandatory requirements for this role are prior professional experience working a night shift, and the willingness to continue working a permanent night shift, Monday through Friday, approximately 7:00 PM to 4:30 AM IST, with on-call support coverage on weekends.

The role is fully remote.

The work is hands-on across the stack: triaging issues from monitoring alerts and customer tickets, performing root cause analysis, shipping bug fixes, applying minor framework and library updates, and communicating with the customer directly during the shift.

When there is no active support work, the engineer will contribute to other development projects within the company, so consistent productive output across the shift is expected.

Responsibilities:

Incident Response and SLA Adherence

Acknowledge and act on alerts and customer-raised tickets within the SLA window.

Critical incidents require response within 1 hour and best-effort resolution within 2 to 4 hours.

P1 issues require response within 2 to 4 hours and resolution within 1 business day.

P2 and P3 issues follow the documented SLA matrix.

Bug Fixes and Production Support

Investigate and resolve defects in previously built functionality across the customer-facing portal, internal portal, backend services, and third-party integrations.

Write clean fixes with appropriate tests and documentation.

Monitoring and Proactive Triage

Operate the application and infrastructure monitoring stack.

Investigate anomalies before they become incidents.

Tune alerts to reduce noise and improve signal.

Customer Communication During the Shift

Communicate directly with the customer in English during incidents and routine support, in writing and on calls.

Set clear expectations on status, root cause, and timeline.

Close the loop after resolution.

Minor Framework and Dependency Updates

Apply minor version upgrades to operating systems, frameworks, and libraries to maintain compatibility and security.

Test rigorously before promoting to production.

Hands-On Development Across the Stack

Work in the existing Node.js (Express, NestJS) backend and React frontend codebase.

Make focused changes that respect the existing architecture and patterns.

Contribution to Other Development Projects

When the support workload is light, contribute to other active development projects within Unico Connect.

Pick up well-scoped tasks, ship them to the team’s quality standard, and remain available to drop back into support work as soon as it is needed.

Root Cause Analysis and Write-Ups

For every meaningful incident, document the cause, the fix, the customer impact, and any follow-up actions to prevent recurrence.

Weekend On-Call Coverage

Provide on-call support coverage on weekends.

Respond to alerts and customer tickets within the defined SLA window.

AI-Assisted Support Workflows

Use Claude, Cursor, and similar tools day to day for triage, log analysis, code reading, and patch drafting.

Apply judgment on when to trust AI-generated output and when to verify.

Handover Discipline

Maintain clean shift handover notes for the day-shift team.

Track open issues, in-progress investigations, and customer commitments so nothing drops between shifts.

Requirements:

Prior Professional Night-Shift Experience (Mandatory)

Candidates must have worked a permanent night shift in a prior professional role for a meaningful period of time.

Adjacent late-evening shifts or occasional on-call do not qualify.

Willingness to Work a Permanent Night Shift Aligned to North American Business Hours, with On-Call Support Coverage on Weekends (Mandatory)

The shift is Monday to Friday, approximately 7:00 PM to 4:30 AM IST.

Candidates who cannot commit to night-shift hours on an ongoing basis should not apply.

3+ Years of Professional Full Stack Engineering Experience

With hands-on production work in both Node.js and React.

Strong JavaScript and TypeScript Proficiency

With React on the frontend and Node.js (Express, NestJS) on the backend.

API design experience with REST.

Comfortable reading and modifying an existing production codebase without breaking adjacent functionality.

Production Debugging and Incident Response Instincts

Ability to read logs, traces, and metrics to isolate a problem quickly.

Comfort triaging across application code, database queries, third-party API failures, and infrastructure.

Working Experience with Relational Databases

(PostgreSQL or MySQL), including reading and writing SQL, basic schema understanding, and the ability to investigate data-related incidents.

Familiarity with Cloud Infrastructure

On AWS, GCP, or Azure, at the level of reading logs, restarting services, deploying through CI/CD pipelines, and basic operational tasks.

Working Knowledge of Git, CI/CD Pipelines, and Monitoring Tools

At least one monitoring or observability tool (Datadog, New Relic, Sentry, CloudWatch, Grafana, or equivalent).

Strong Written and Spoken English Communication

This role involves direct customer interaction during the shift.

Calm, clear, professional communication in writing and on calls is non-negotiable.

Bachelor’s Degree

Bachelor’s degree in Computer Science, Information Technology, or a related engineering discipline.

Exceptional candidates with demonstrable production experience and strong portfolios may be considered without a formal degree.

Alertness, Judgment, and Ownership Mindset

Night-shift support work demands self-direction, attention to detail under low-supervision conditions, and the discipline to follow process when fatigued.

Nice to Have

• Prior experience in application support, AMC, or managed services engagements
• On-call experience with documented SLAs
• Experience with feature flag tools, error tracking platforms, or APM dashboards
• Exposure to AI-assisted development tools in a support context

About Evatt AI

Evatt AI is a scale‑up on a mission to make advanced legal reasoning and document understanding accessible through natural language. Over the past two years we’ve combined vector search and large language models to give lawyers instant access to case law and legislation. We’re entering a new expansion phase: building an all‑in‑one legal workplace platform that unifies a searchable casebase (like AustLII/Jade.io), agentic workflows, practice management tools and Microsoft Word integrations—delivering the AI assistance analogous to Harvey with the casebase power of Lexis AI+. To achieve this, we’re growing our development team in Bangalore and seeking a Head of Engineering who can own the technical vision and build out our team in India.

Job Description: Python Engineer

Role Summary

We are looking for a talented Python Engineer to design, develop, and maintain high-quality backend applications and automation solutions. The ideal candidate should have strong programming skills, familiarity with modern development practices, and the ability to work in a fast-paced, collaborative environment.

Key Responsibilities:

Python Development & Automation

• Design, develop, and maintain Python scripts, tools, and automation frameworks.
• Build automation for operational tasks such as deployment, monitoring, system checks, and maintenance.
• Write clean, modular, and well-documented Python code following best practices.
• Develop APIs, CLI tools, or microservices when required.

Linux Systems Engineering

• Manage, configure, and troubleshoot Linux environments (RHEL, CentOS, Ubuntu).
• Perform system performance tuning, log analysis, and root-cause diagnostics.
• Work with system services, processes, networking, file systems, and security controls.
• Implement shell scripting (bash) alongside Python for system-level automation.

CI/CD & Infrastructure Support

• Support integration of Python automation into CI/CD pipelines (Jenkins).
• Participate in build and release processes for infrastructure components.
• Ensure automation aligns with established infrastructure standards and governance.
• Use Bash scripting together with Python to improve automation efficiency.

Cloud & DevOps Collaboration (if applicable)

• Collaborate with Cloud/DevOps engineers on automation for AWS or other cloud platforms.
• Integrate Python tools with configuration management tools such as Chef or Ansible, or with Terraform modules.
• Contribute to containerization efforts (Docker, Kubernetes) leveraging Python automation.

Front-End Developer

Experience 3-8 years

Job Qualifications and Skill Sets(T3-T4)

T3:

1. Technical points: you need to master js css html, the front-end framework needs to master react, know the various hooks of the react function component, and be able to implement the hooks yourself.

2. Able to restore 100% of the UI design draft and consider various compatibility issues when implementing web page layout. Able to reuse various components.

3. Able to handle various compatibility issues on the h5 side, and compatibility issues on the web side such as safari chrome and other mainstream browsers

4. Have a solid foundation in JS, do not write random codes, know how to correctly implement requirements, and write correct codes that are highly maintainable and will not affect other modules. Understand the browser's asynchrony and event loop and be able to quickly locate problems.

5. Have motivation and enthusiasm for learning, be able to accept knowledge that you do not have, and learn quickly.

T4:

1. Understand how to write high-performance react code. Be proficient in js language specifications. Pursue clean code.

2. Familiar with web security knowledge and able to use technical specifications to prevent security vulnerabilities

3. Have experience in front-end architecture of front-end websites. Have built front-end architecture.

4. Solved various mobile phone compatibility issues and was able to quickly locate problems.

5. Broad knowledge. Able to take over various tasks, including hybrid app, electron, webclip, pwa.

6. Good communication skills, able to solve various daily problems through communication.

7 Love learning and have an exploratory spirit for unknown technologies.

8. Able to guide employees below T3 and lead the team to improve code quality and improve work efficiency.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn

or message your number/ id on the cut short chat.

Senior Software Engineer

Gocomet

**Desired Candidate**

- The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a senior developer responsible for the development of new software products and enhancements to existing products.

- You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.

**Responsibilities**

- Writing clean, high-quality, high-performance, maintainable code

- Develop and support software including applications, database integration, interfaces, and new functionality enhancements

- Own and complete full projects beginning with identifying and communicating the problems to be solved, getting and incorporating feedback on proposed architectural solutions, and making a final decision as the owner of a project.

- Show curiosity to not only learn new things but fully understand how they work

- Be highly productive - have a reputation for getting things done quickly and efficiently

- Be a mentor for other engineers

- Deconstruct a problem into an executable action plan for themselves and other engineers - also perform them in a high-quality way without issue

- Set and maintain high individual and team expectations

- Actively participate in frequent code/design/architecture reviews

- Be able to communicate well with all engineers regardless of seniority

- Generate support for a company/team decision

**Requirements**

- At least 2 years experience in Development with extensive experience using Ruby/Golang/Python/Nodejs.

- Excellent understanding of Object Oriented Programming

- Ability to self-manage and work autonomously in a collaborative environment

- A focus on detail including around automated tests and documenting your code

- An agile mindset and the ability to adapt to changing priorities and requirements

- Good in analyzing and solving problems

- Passionate to work in a start-up

**What you will get**

- Product ownership - take autonomy over core products & product features

- Be a part of early tech team

- Stock options

**Our stack**

Microservice Architecture, Kubernetes, PostgreSQL, MongoDB, Redis, Ruby on Rails, ReactJs, Nodejs, Jenkins, RabbitMQ, Flutter, Apache Kafka

Our continuous releases are integrated with Jenkins, Bitbucket & Kubernetes. On the frontend, we use React for the views, organize the data flow with Flux architecture, and test our application with RSpec.

On the backend, we're a Rails shop (ROR) riding on AWS/GCP and Postgres RDS.

Working Days: 5 (Saturday and all Sunday’s off).

About GoComet (www.gocomet.com)

     GoComet - our Logistics Resource Management (LRM) SaaS platform leverages the combined power of data science and machine intelligence. It facilitates sharp reverse auctions bringing out the best possible end to end rates for shipments, saves time, optimises operations, and increases deal transparency and efficiencies for enterprises’ freight procurement processes.

Owing to our growing impact and potential, the Singapore Government (SGInnovate) is now backing us as an investor. Also, our global customers (including Fortune 500 Conglomerates) like Schaeffler, Glenmark, Sun Pharma, Polyplex, Indorama Ventures - trust, and recommend us.

Besides, we were also recently mentioned in the Gartner Visibility Guide.

Main tasks

• Implementation, operating and monitoring of LS system solutions on-premise and in the cloud
• Analysis and sustainable troubleshooting of system failures
• Support in the area of information and IT security

Qualification profile

• Successfully completed training or studies in the field of IT
• Experience in operating on-premise, public and private cloud solutions
• Young professionals are welcome
• Good English skills
• Knowledge in the following areas
• Oracle Database
• Oracle Application Server
• Oracle Linux
• Oracle Linux KVM
• Oracle Weblogic

Job Description:

- We are looking for a great Frontend developer who is proficient with Javascript and/or React.js to join us at the earliest.

- You will be entrusted with developing user interface components and implementing them using popular React.js workflows (Flux, Redux, etc.).

- You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure.
- Apply now if you love collaborative problem solving, sophisticated design, and ensure the quality is maintained.

Know your work:
- Responsible for the development of a new highly-responsive, web-based user interface.
- Construct visualizations that are able to depict vast amounts of data.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
- Develop a flexible and well-structured front-end architecture, along with the APIs to support it.

What you need to apply:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Hands-on experience with React Native is an added advantage.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of ECMAScript.
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus.
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end builds pipelines and tools.
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements.
- A knack for benchmarking and optimization.
- Familiarity with code versioning tools (Git, SVN, and Mercurial)

What you get:
- Amazing workplace and colleagues in the IT corridor of Bangalore
- Competitive salary at par with the best in the industry
- Immense exposure to new technologies

Notice Period & Location:
Notice Period: Immediately or within 2 Weeks
Location: Bangalore/Bengaluru or Pune

No of Positions: 10

Job Type: Full-time

Expereince : 2-4 yrs experience

• Experience in woocommerce customization
• Experience in theme and plugin customization
• Knowledge of Jquery & Javascript is an added advantage.
• Hands on experience with any E-commerce website will be an advantage

Expereince: 3-5 years

Domain: SQL server/SSIS/Cloud technology

Good Knowledge in Creating new tables in database.

Using Triggers, trunket,delete,view,etc

• Participate with the senior developer in the entire application lifecycle, designing, coding, testing, debugging to deployment.
• Implementing designs and coordinating the frontend development and required backend for it.
• Work on back-end development tasks and designing the architecture for the same.
• Efficient usage of database technologies such as MySQL, MongoDB, ElasticSearch, Redis etc. as part of the dev work.
• Perform research and find opportunities to utilise web development best practices, form guidelines to improve system productivity, and work on scaling and monitoring.
• Work with cross-functional teams to maintain and make sure the product should be scalable, maintainable and secure.
• Coordinate with multiple junior team members for the development of the tasks & projects.

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience working as a Full-stack developer or Backend but knows Frontend technology.
• Proficiency in Javascript Frameworks like React and thorough knowledge in CSS skills is an added advantage.
• Built an application from scratch earlier.
• Strong fundamental knowledge of any backend language such as Python, Java etc.
• Experience with Backend Web development.
• Strong computer science fundamentals.
• The ability to own end to end responsibility - right from the requirement to release.
• Willingness and enthusiasm drive to learn new technologies.
• The ability to pick the right tools for the job.
• Desire and ability to play different roles as necessary.

• Developing user interface components and implementing them following well-known React.js workflow.
• Architect the application out in clean MVC kind of architectures in ReactNative for Android/iOS app development.
• Developing APIs with MVC frameworks in Java / Python.
• Designing and building REST APIs.
• Building on and maintaining services on cloud platforms.
• Build reusable code and libraries for future use.

• Self-motivated, team player, action-and-results oriented.
• Well organised, good communication and reporting skills.
• Ability to successfully work under tight project deadlines.